Business Operations Specialist

  • American Red Cross
  • New York, New York
  • Mar 27, 2023

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us? 
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

The American Red Cross is seeking a Business Operations Specialist to help support our Greater New York Region.

This position is hybrid working primarily in the office with some work from home flexibility.


Reporting to the Chief Operating Officer, the Business Operations Specialist supervises the daily operation of support services and business office operations for regional administrative functions; specifically supporting the Regional Disaster Officer and Regional External Affairs Officer and their teams. This includes the supervision of volunteers who will handle daily transactional responsibilities.    The Business Operations Specialist manages Outlook calendars, daily finance transactions, local vendor relationships, Client support, payment processing, media monitoring platform, manages media outreach platforms such as Constant Contact, Volunteer Connection, and manages Cision monitoring and reporting along with other media platforms. Manages logistics for board and volunteer meetings.   Establishes work procedures and standards to improve the efficiency and effectiveness of assigned operations.  Is the lead system trainer for software business applications.  Provides back up support to the Executive Coordinators for Regional Chief Executive Officer and Executive Directors across the region.


  • Financial & Administrative Reporting: Provides administrative budget monitoring, invoice submission and expenditure review specific to Disaster Cycle Services program, trains and monitors volunteers performing this function to assure quality and accuracy. Develops and oversees maintenance and distribution of consistent regional operations processes and procedures for Disaster and External Affairs Departments.  Advises appropriate officer on efficiency and procedural monitoring.

  • Facilities/Asset Management Oversight: Coordinates activities of the facility in regard to maintenance and meeting logistics.  Develops skills as expert trainer and user of all media presentation platforms across the facilities and responds to requests for support of those applications.

  • Volunteer Supervision and Coordination:  Provides direction and training to volunteers to handle the administrative transactions necessary for the business, ensuring that their efforts are well-coordinated with the strategic business goals.  Evaluates volunteer performance. Plans work schedules, and assigns or delegates work daily or as appropriate.

  • Human Resources: Provides support for onboarding of department personnel, manages processes as needed including I9 and other administrative support functions.  Serves as a liaison for staffing questions on administrative matters including the reconciliation of purchase and travel cards within Disaster and External Affairs department.  Advising RCOO of training and support needs for staff learning administrative/self-serve functions of the organization.

The salary range for this position is:  $25.56 - 26.25

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is specific to NYC. If you live outside of NYC and are a remote employee, your salary may be different and based on your geographic location.  The specific salary information will be shared at the time of phone screening based upon your location and qualifications.


  • Education:   Associate’s degree in Accounting, Business or Public Administration required.   Applicable experience may be applied towards education requirements but must be in addition to the years of experience required below.
  • Experience:  Minimum 4 years of financial or business operations/administrative experience in community organizations, government agencies, non-profit organizations, or businesses. Experience working effectively with volunteers and board members.  Experience in coordinating finance and administrative functions including information systems and facilities. A Bachelor’s degree combined with 2 years of related experience may substitute for the years of education/experience indicated previously. 
  • Management Experience:  Prefer a minimum of 6 months of experience supervising employees or volunteers.
  • Skills and Abilities:  Ability to plan, prioritize and organize work to maximize team performance and meet customer expectations. Excellent organizational skills and ability to work with attention to detail.  Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders. 
  • Other:  Proficient with MS Office software, including Word, Excel, PowerPoint, and Outlook.  Strong knowledge of federal, state, and local employment laws.
  • Travel:  Travel is required throughout the Region.  Some out-of-region travel may also be required. Driving is not required.

Physical Requirements:
Depending on the work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, and arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment, and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle, and working under challenging conditions.


We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 4% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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