Utility Account Representative I/II/III (General Services – Solid Waste & Recycling)

Utility Account Representative I/II/III (General Services – Solid Waste & Recycling)

$38,065 / year or higher DOQ + Full-Time County Benefits.

James City County’s General Services Department seeks an individual to perform responsible work assisting new and existing customers in existing department programs with billing, late notifications, and payment processes.

There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.

Utility Account Representative I: $38,065 / year or higher DOQ

Utility Account Representative II: $40,699 / year or higher DOQ

Utility Account Representative III: $46,574 / year or higher DOQ

Responsibilities:

• Assists with processing customer billing for services provided by the County’s contractual vendor; interprets and updates information from a variety of databases; calculates refunds due to a variety of situations outlined in the Departments Standard Operating Procedure Manual.
• Researches and resolves problems using in-depth knowledge of General Services’ operations; negotiates payment extensions or arrangements with customers; initiates non-payment cart removal.
• Responds to service-related phone calls and e-mails from customers; works to resolve a wide variety of difficult customer inquiries or complaints concerning curbside recycling services; explains policies and procedures to customers; appraises service concerns to determine causation and relays information to vendor.
• Develops and maintains cooperative and professional relationships with employees, accounting representatives from all departments, and outside agencies.
• Utility Account Representative III serves as lead worker in providing operational oversight; schedules and distributes workload among staff; provides training to staff as needed.

Requirements:

• Any combination of education and experience equivalent to a high school diploma; college degree or courses in accounting or business management, or related field preferred; and some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.
• Must possess or be able to obtain within 30 days of hire, valid Virginia driver’s license and acceptable driving record based on James City County criteria.
• Knowledge of standard office practices and procedures, equipment, and administration; general office computer software and associated equipment; knowledge of principles and processes for providing customers service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in the use of computer software programs including Microsoft Office Suite.
• Ability to establish and implement effective administrative programs and procedures; plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology; use logic and reasoning to understand, analyze, and evaluate situations; exercise good judgment to make appropriate decisions; effectively communicate ideas and proposals verbally and in writing, to include the preparation of detailed logs which include numerical information; perform mathematical calculations.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov