Permit Technician I/II
$37,398 / year or higher DOQ + Full-Time County Benefits
James City County’s Building Safety and Permits Division seeks an individual to perform responsible work (Permit Tech I) or experienced (Permit Tech II) processing, issuing, and tracking applications, registrations, requests, and payments.
There are two levels of Permit Technician distinguished by the level of work performed and the qualifications of the employee.
Permit Technician I - $37,398 / year or higher DOQ
Permit Technician II - $39,968 / hour or higher DOQ Responsibilities:
Provides first point of customer service; responds to customer needs at the front counter, by phone and by email; provides administrative support to Building Safety and Permits Division staff members.
Processes permit applications, contractor registrations, inspection requests and payments; issues permits and certificates of occupancy; monitors permit workflows; responds to questions about permits and inspections; oversees and tracks daily collection of fees.
Monitors permit workflows by reviewing application submittals for completeness and assigning cases to plan review staff; reviews and adjusts inspection and document review workflows for each permit case during pre-reviews and after permits are issued; continuously monitors permit workflows to assure customer service needs are met and to find areas needing business process improvements; reports same to supervisor.
Utilizes training opportunities and resources provided to improve professional and technical skills.
Manages utility meter release approvals and red tag notifications.
Requirements:
Any combination of education and experience equivalent to a high school diploma; extensive experience in administrative work. Experience as permit technician preferred; college or business school courses in Administrative Support Technology or a related field also preferred.
Must have reliable transportation to work site(s).
Knowledge of at least one of the following areas: building construction; building, fire, or housing inspections; plumbing, electrical or mechanical trades; or fire protection, elevator, or property maintenance work; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and knowledge of the Virginia Uniform Statewide Building Code.
Skill in the use of computer software, especially Microsoft Office Suite.
Ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with staff and the public.
Click here for full job description. Accepting applications until 11:59PM EST on 04/15/2024 Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Mar 15, 2024
Full time
Permit Technician I/II
$37,398 / year or higher DOQ + Full-Time County Benefits
James City County’s Building Safety and Permits Division seeks an individual to perform responsible work (Permit Tech I) or experienced (Permit Tech II) processing, issuing, and tracking applications, registrations, requests, and payments.
There are two levels of Permit Technician distinguished by the level of work performed and the qualifications of the employee.
Permit Technician I - $37,398 / year or higher DOQ
Permit Technician II - $39,968 / hour or higher DOQ Responsibilities:
Provides first point of customer service; responds to customer needs at the front counter, by phone and by email; provides administrative support to Building Safety and Permits Division staff members.
Processes permit applications, contractor registrations, inspection requests and payments; issues permits and certificates of occupancy; monitors permit workflows; responds to questions about permits and inspections; oversees and tracks daily collection of fees.
Monitors permit workflows by reviewing application submittals for completeness and assigning cases to plan review staff; reviews and adjusts inspection and document review workflows for each permit case during pre-reviews and after permits are issued; continuously monitors permit workflows to assure customer service needs are met and to find areas needing business process improvements; reports same to supervisor.
Utilizes training opportunities and resources provided to improve professional and technical skills.
Manages utility meter release approvals and red tag notifications.
Requirements:
Any combination of education and experience equivalent to a high school diploma; extensive experience in administrative work. Experience as permit technician preferred; college or business school courses in Administrative Support Technology or a related field also preferred.
Must have reliable transportation to work site(s).
Knowledge of at least one of the following areas: building construction; building, fire, or housing inspections; plumbing, electrical or mechanical trades; or fire protection, elevator, or property maintenance work; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and knowledge of the Virginia Uniform Statewide Building Code.
Skill in the use of computer software, especially Microsoft Office Suite.
Ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with staff and the public.
Click here for full job description. Accepting applications until 11:59PM EST on 04/15/2024 Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Job Description WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! The American Red Cross is currently seeking a full-time Non-Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services (SAF-IS) missions to cover Camp Zama, Camp Fuji, and other installations on the main island of Honshu. Candidate must have SOFA status and base access. Housing and relocation expenses are not provided. WHAT YOU NEED TO KNOW: The SAF-IS Regional Program Specialist Non - Mobile assists in the delivery of American Red Cross programs and services to meet the needs of United States military members, veterans and their families in accordance with Red Cross policies and procedures but will focused on supporting the delivery of International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL). This is accomplished through managing volunteers and working with other Red Cross departments to support strong visibility for SAF/IS U.S. throughout the military community. Serves as part of the Hero Care Center Contingency Team. Acts as the first line of supervision and support to provide casework expertise and manage volunteers and other staff members during surge situations and disaster responses. Supports Disaster Cycle Services (DCS) as necessary in accordance with the DCS COOP SAF responsibilities. Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management. WHERE YOUR CAREER IS A FORCE GOOD: Relationship Management and Community Outreach: Serves as the face of the Red Cross at assigned location. Assists the SAF-IS Regional Manager and/or Director in building strong relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions. Establish and maintain effective command relationships during deployment. Volunteer Management: Assists in the development and implementation of a strategic volunteer program to engage and enable delivery of all Red Cross programs and services on military installations and local communities within their regional jurisdiction. Recruits and trains volunteers in the delivery of SAF and IS U.S. programs and services. This may include volunteers for Red Cross Training Services, Disaster Cycle Services and providing support to Armed Forces Blood Services depending on location. Supervises volunteer staff in their daily work responsibilities. Assigns and supervises volunteers during surge situations for the Hero Care Center. Service Delivery Management: Ensures the delivery of SAF core services and IS U.S. Programs to all clients within their jurisdiction. Supports other lines of Red Cross service to ensure the delivery of Red Cross Training Services, disaster preparedness and response and Red Cross Blood Services. Services may include conducting training, meetings, presentations, and workshops as well as scheduling, recruitment, marketing and providing materials and support throughout the community. Hero Care Network Contingency Team: Serves as a Subject Matter Expert (SME) during emergency situations at the SAF Hero Care Center. Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of emergency messages between service members and their families and other services as needed. Required to provide casework services for the Hero Care center remotely to ensure continued competency. Required to support the Hero Care Centers on short notice during surge or disaster situations. This support may be on site or remote as appropriate. Must also respond to periodic readiness drills. Serves as SME, assigns responsibilities to volunteers and manages volunteer caseworkers during surge situations and disaster responses. Deployment Readiness: Mobile staff are required to deploy and maintain readiness at all times. In order to maintain their annual readiness certification, the following is required: Deployment Familiarization Training on military culture and protocols, command relationships, do’s & don’ts while deployed and scenario-based situations. Advanced leadership training and advanced casework training must be completed. All trainings must be recertified annually to ensure continued readiness Once activated for deployment, staff will meet regularly with senior leadership to ensure readiness and ability to backfill OCONUS SAF-IS Mobile positions as needed. Additional training with site specific scenarios with the current staff members at their deployment location is required. Additional deployment medical requirements must be met. Must obtain a no-fee passport prior to deployment and a Department of Defense Common Access Card (CAC) upon arrival. Reporting & Admin Support: Monitors and reports on American Red Cross Service Delivery Outcomes. Interacts with customers and other teams to obtain data to document outcomes and program results to ensure organizational accountability. Inputs and evaluates service delivery data for consistency, completeness, accuracy, and reasonableness. Generate data reports on a scheduled and/ or periodic basis for management or local command. Makes recommendations for continuous improvement to ensure metrics are consistently met. WHAT YOU NEED TO SUCCEED: Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field; or relevant equivalent experience is required. Experience: A minimum of three years related experience Management Experience: n/a A current, valid driver's license with good driving record is required. Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. Flexibility to accommodate short notice assignments and long periods of time away from home is essential. The ability to balance multiple priorities is essential. Experience with American Red Cross programs and services is strongly desired. Familiarity with military culture, regulations and protocol is strongly desired. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. OVERSEAS SETTING ONLY In addition, mobile staff based overseas may also be responsible for managing the promotion and delivery of all Red Cross services to clients within their jurisdiction. This may include: Ensuring Training Services programs are supported and promoted in their jurisdiction and that there are sufficient trained volunteers to provide classes Ensuring Disaster Cycle Services are provided including responding to local, regional and division level disasters and acting as a planning partner for local emergency management and response activities Establishing and maintaining a positive and mutually beneficial relationship with local Armed Forces Blood Service Programs The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues. Core Competencies Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present. Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission. Servant Leader: Successful candidates must be leaders who out others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. * Medical, Dental Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO: Starting at 15 days a year; based on FLSA status and tenure * Holidays: 11 paid holidays comprised of six core holidays and five floating holidays * 401K with 5% match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Job Description WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! The American Red Cross is currently seeking a full-time Non-Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services (SAF-IS) missions to cover Camp Zama, Camp Fuji, and other installations on the main island of Honshu. Candidate must have SOFA status and base access. Housing and relocation expenses are not provided. WHAT YOU NEED TO KNOW: The SAF-IS Regional Program Specialist Non - Mobile assists in the delivery of American Red Cross programs and services to meet the needs of United States military members, veterans and their families in accordance with Red Cross policies and procedures but will focused on supporting the delivery of International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL). This is accomplished through managing volunteers and working with other Red Cross departments to support strong visibility for SAF/IS U.S. throughout the military community. Serves as part of the Hero Care Center Contingency Team. Acts as the first line of supervision and support to provide casework expertise and manage volunteers and other staff members during surge situations and disaster responses. Supports Disaster Cycle Services (DCS) as necessary in accordance with the DCS COOP SAF responsibilities. Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management. WHERE YOUR CAREER IS A FORCE GOOD: Relationship Management and Community Outreach: Serves as the face of the Red Cross at assigned location. Assists the SAF-IS Regional Manager and/or Director in building strong relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions. Establish and maintain effective command relationships during deployment. Volunteer Management: Assists in the development and implementation of a strategic volunteer program to engage and enable delivery of all Red Cross programs and services on military installations and local communities within their regional jurisdiction. Recruits and trains volunteers in the delivery of SAF and IS U.S. programs and services. This may include volunteers for Red Cross Training Services, Disaster Cycle Services and providing support to Armed Forces Blood Services depending on location. Supervises volunteer staff in their daily work responsibilities. Assigns and supervises volunteers during surge situations for the Hero Care Center. Service Delivery Management: Ensures the delivery of SAF core services and IS U.S. Programs to all clients within their jurisdiction. Supports other lines of Red Cross service to ensure the delivery of Red Cross Training Services, disaster preparedness and response and Red Cross Blood Services. Services may include conducting training, meetings, presentations, and workshops as well as scheduling, recruitment, marketing and providing materials and support throughout the community. Hero Care Network Contingency Team: Serves as a Subject Matter Expert (SME) during emergency situations at the SAF Hero Care Center. Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of emergency messages between service members and their families and other services as needed. Required to provide casework services for the Hero Care center remotely to ensure continued competency. Required to support the Hero Care Centers on short notice during surge or disaster situations. This support may be on site or remote as appropriate. Must also respond to periodic readiness drills. Serves as SME, assigns responsibilities to volunteers and manages volunteer caseworkers during surge situations and disaster responses. Deployment Readiness: Mobile staff are required to deploy and maintain readiness at all times. In order to maintain their annual readiness certification, the following is required: Deployment Familiarization Training on military culture and protocols, command relationships, do’s & don’ts while deployed and scenario-based situations. Advanced leadership training and advanced casework training must be completed. All trainings must be recertified annually to ensure continued readiness Once activated for deployment, staff will meet regularly with senior leadership to ensure readiness and ability to backfill OCONUS SAF-IS Mobile positions as needed. Additional training with site specific scenarios with the current staff members at their deployment location is required. Additional deployment medical requirements must be met. Must obtain a no-fee passport prior to deployment and a Department of Defense Common Access Card (CAC) upon arrival. Reporting & Admin Support: Monitors and reports on American Red Cross Service Delivery Outcomes. Interacts with customers and other teams to obtain data to document outcomes and program results to ensure organizational accountability. Inputs and evaluates service delivery data for consistency, completeness, accuracy, and reasonableness. Generate data reports on a scheduled and/ or periodic basis for management or local command. Makes recommendations for continuous improvement to ensure metrics are consistently met. WHAT YOU NEED TO SUCCEED: Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field; or relevant equivalent experience is required. Experience: A minimum of three years related experience Management Experience: n/a A current, valid driver's license with good driving record is required. Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. Flexibility to accommodate short notice assignments and long periods of time away from home is essential. The ability to balance multiple priorities is essential. Experience with American Red Cross programs and services is strongly desired. Familiarity with military culture, regulations and protocol is strongly desired. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. OVERSEAS SETTING ONLY In addition, mobile staff based overseas may also be responsible for managing the promotion and delivery of all Red Cross services to clients within their jurisdiction. This may include: Ensuring Training Services programs are supported and promoted in their jurisdiction and that there are sufficient trained volunteers to provide classes Ensuring Disaster Cycle Services are provided including responding to local, regional and division level disasters and acting as a planning partner for local emergency management and response activities Establishing and maintaining a positive and mutually beneficial relationship with local Armed Forces Blood Service Programs The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues. Core Competencies Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present. Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission. Servant Leader: Successful candidates must be leaders who out others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. * Medical, Dental Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO: Starting at 15 days a year; based on FLSA status and tenure * Holidays: 11 paid holidays comprised of six core holidays and five floating holidays * 401K with 5% match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Oregon Health Authority
Salem, OR and Portland, OR HYBRID
Do you have experience developing, implementing, and providing oversight of policies and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about prioritizing community voice throughout iterative improvement cycles from concept and design to implementation and integration? We look forward to hearing from you!
This posting will be used to fill two (2) permanent, full-time positions. These positions are classified as Management Service and are not represented by a union.
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
MEDICAID: Senior Community Engagement Analyst: This position directs a team of community engagement specialists on developing deep, trusting relationships in the community and has extensive skill in community partnership building.
This position defines and leads community engagement workstreams within the 1115 Demonstration Waiver implementation and ensures alignment, integration and collaboration with the 1115 Medicaid Waiver policy analysts who hold accountability for Health Related Social Needs (Housing, Nutrition, Climate) and for Waiver Transition Populations (Child Welfare, Residential Behavioral Health, Youth and Adults leaving Carceral Settings).
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Any combination of experience and education equivalent to eight years of experience that typically supports the knowledge and skills for the classification.
A Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills can substitute for years of experience.
Example: A Bachelor’s Degree plus five years of applicable professional or lived experience.
Desired Attributes
Preference may be given for the ability to read, write, speak and interpret English and one of the 5 most common languages in Oregon other than English (Spanish, Vietnamese, Chinese, Russian, and Korean) with full proficiency in a culturally humble manner.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience in collaborating with diverse populations most harmed by social injustice and inequities; demonstrated ability to build and steward positive relationships with diverse community groups including communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Knowledge about OHA/DHS contracts/interagency agreement administration, procurement, and project management.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
Demonstrates skills in the following areas:
Community and Partner Engagement
Expert level Technical Assistance
Policy Advisement
Program Design, Implementation, and Evaluation
Project Management
Systems and Organizational Improvement
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
Oct 27, 2023
Full time
Do you have experience developing, implementing, and providing oversight of policies and programs at the community, state, and/or national level that promote equity and inclusion and reduce disparities? Are you passionate about prioritizing community voice throughout iterative improvement cycles from concept and design to implementation and integration? We look forward to hearing from you!
This posting will be used to fill two (2) permanent, full-time positions. These positions are classified as Management Service and are not represented by a union.
Work Location: Salem/Marion or Portland/Multnomah; hybrid position
What you will do!
MEDICAID: Senior Community Engagement Analyst: This position directs a team of community engagement specialists on developing deep, trusting relationships in the community and has extensive skill in community partnership building.
This position defines and leads community engagement workstreams within the 1115 Demonstration Waiver implementation and ensures alignment, integration and collaboration with the 1115 Medicaid Waiver policy analysts who hold accountability for Health Related Social Needs (Housing, Nutrition, Climate) and for Waiver Transition Populations (Child Welfare, Residential Behavioral Health, Youth and Adults leaving Carceral Settings).
WHAT WE ARE LOOKING FOR:
Minimum Qualifications
Any combination of experience and education equivalent to eight years of experience that typically supports the knowledge and skills for the classification.
A Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills can substitute for years of experience.
Example: A Bachelor’s Degree plus five years of applicable professional or lived experience.
Desired Attributes
Preference may be given for the ability to read, write, speak and interpret English and one of the 5 most common languages in Oregon other than English (Spanish, Vietnamese, Chinese, Russian, and Korean) with full proficiency in a culturally humble manner.
Experience in advancing health equity, including effective delivery of culturally responsive and inclusive services, evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Experience developing, implementing policies and programs at the community, state, and/or national level that promote equity and inclusion and address systemic health disparities, with an emphasis on integrating the voice of consumers with lived experience.
Experience in collaborating with diverse populations most harmed by social injustice and inequities; demonstrated ability to build and steward positive relationships with diverse community groups including communities of color, immigrant groups, the disability community, and other traditionally marginalized communities.
Knowledge about OHA/DHS contracts/interagency agreement administration, procurement, and project management.
Specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes, other applicable regulations, and program requirements.
Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid Administration in Oregon, and experience in working with Community Mental Health Programs, Behavioral Health Service Providers, Coordinated Care Organizations or other managed care entities and their leadership to guide operations and policies.
Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that support advocacy, equity, and client-centered policies and solutions.
Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and improvement science.
Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
Demonstrates skills in the following areas:
Community and Partner Engagement
Expert level Technical Assistance
Policy Advisement
Program Design, Implementation, and Evaluation
Project Management
Systems and Organizational Improvement
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and retirement programs
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
Social Services Director $104,689 / year or higher DOQ + Full-Time County Benefits .
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
The James County Social Services Department seeks an individual to perform executive level work directing, planning, and implementing diverse financial, social services and housing assistance programs; plans, develops and manages Department policies and procedures, supervises staff, and administers Department programs. Responsibilities:
Performs effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work, and related activities.
Administers Social Services programs and services ensuring compliance with federal and state laws and requirements; conducts strategic planning in accordance with mission, vision and values, program evaluation, personnel management, budgeting, communication and resource acquisition and management; provides oversight of all financial aspects of Social Services’ multimillion dollar budget with complex funding mechanism and reporting.
Represents the County in numerous community efforts; serves on boards, commissions, task forces, etc. which focus on improvement of health and human services at the local and state level; may assume leadership positions on such boards, commissions, and task forces; serves as lead for the Allocations Review process that reviews funding request from outside organizations.
Serves as Manager of Emergency Services for the Social Services Department; responsible for operation of emergency shelters and staffing or assigning staff to Emergency Operations Center as required.
Requirements:
Any combination of education and experience equivalent to a Master’s degree in human services, public administration or related field; extensive experience in management in a human services field, preferably in local government to include extensive supervisory experience.
Must possess reliable transportation to work site(s).
Knowledge of federal, state, and local laws, regulations and standards controlling programs as well as all aspects of funding from those levels of government; management principles; supervisory best practices; quality assurance; verbal and written communication skills; interpretation of law and policy that regulate programs and personnel; program development and evaluation.
Knowledge of social work programs to be used in joint decision making with individuals and families that are involved in child protective and adult protective services, foster care and adoption, as well as all other programs and services of Social Services: knowledge should include: theory; principles and practice; current social, economic and health issues, mental illness; intellectual disabilities; substance use disorders; corrections; rehabilitation and services to promote financial and social independence.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to establish and maintain effective working relationships with employees, department directors, County officials, representatives from the private sector or other localities and the public; express ideas concisely orally and in writing.
Click here for full job description. Accepting applications until 11:59pm EST on 10/31/23. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Sep 29, 2023
Full time
Social Services Director $104,689 / year or higher DOQ + Full-Time County Benefits .
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
The James County Social Services Department seeks an individual to perform executive level work directing, planning, and implementing diverse financial, social services and housing assistance programs; plans, develops and manages Department policies and procedures, supervises staff, and administers Department programs. Responsibilities:
Performs effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work, and related activities.
Administers Social Services programs and services ensuring compliance with federal and state laws and requirements; conducts strategic planning in accordance with mission, vision and values, program evaluation, personnel management, budgeting, communication and resource acquisition and management; provides oversight of all financial aspects of Social Services’ multimillion dollar budget with complex funding mechanism and reporting.
Represents the County in numerous community efforts; serves on boards, commissions, task forces, etc. which focus on improvement of health and human services at the local and state level; may assume leadership positions on such boards, commissions, and task forces; serves as lead for the Allocations Review process that reviews funding request from outside organizations.
Serves as Manager of Emergency Services for the Social Services Department; responsible for operation of emergency shelters and staffing or assigning staff to Emergency Operations Center as required.
Requirements:
Any combination of education and experience equivalent to a Master’s degree in human services, public administration or related field; extensive experience in management in a human services field, preferably in local government to include extensive supervisory experience.
Must possess reliable transportation to work site(s).
Knowledge of federal, state, and local laws, regulations and standards controlling programs as well as all aspects of funding from those levels of government; management principles; supervisory best practices; quality assurance; verbal and written communication skills; interpretation of law and policy that regulate programs and personnel; program development and evaluation.
Knowledge of social work programs to be used in joint decision making with individuals and families that are involved in child protective and adult protective services, foster care and adoption, as well as all other programs and services of Social Services: knowledge should include: theory; principles and practice; current social, economic and health issues, mental illness; intellectual disabilities; substance use disorders; corrections; rehabilitation and services to promote financial and social independence.
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction; leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to establish and maintain effective working relationships with employees, department directors, County officials, representatives from the private sector or other localities and the public; express ideas concisely orally and in writing.
Click here for full job description. Accepting applications until 11:59pm EST on 10/31/23. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
Sep 01, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $23.92 – $28.45/hr. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist II assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, PrEP-AP as well as with the process of accessing Public Benefits.
Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group.
Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster.
Assist Enrollment & Eligibility Manager with training for new staff when requested.
Provides support for questions from Enrollment Specialists I and other clinic staff in the absence of the Enrollment & Eligibility Manager.
Responsible to provide access to Health Plan provider logins to staff so they can check patient's eligibility, coverage and check claim status.
Stay current with APLA Health programs.
Follow up to verify the status of enrollment applications and assist clients who are experiencing problems.
Complete a comprehensive benefits and qualified health insurance assessment for each client.
Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy.
Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks.
Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to APLA Health & Wellness.
Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services.
Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community based healthcare organization (FQHC).
Attend relevant trainings relating to benefits programs such as My Health LA, and trainings required to meet contract requirements.
Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements.
Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A high school diploma and at least five years’ experience in benefits enrollment, or an AA degree and a minimum of two years’ experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required.
Knowledge of:
Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, and Medicare, My Health LA and Ryan White. Must have knowledge of the healthcare field.
Ability to:
Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
An Equal Opportunity Employer: minority/ female/transgender/ disability/ veteran
Housing Resource Navigator
$42,734 - $48,903 / year or higher DOQ + Full-Time County Benefits .
James City County Social Services seeks an individual to perform responsible work in determining eligibility and housing counseling for several federal, state and locally funded housing assistance programs, which may include but not limited to, the Section 8 Housing Choice Voucher Program, Virginia Homeless Solutions Grant, Housing Preservation, and the Affordable Housing Programs. There are three levels of Housing Specialist distinguished by the level of work performed and the qualification of the employee.
Housing Specialist I - $42,734 / hour or higher DOQ Housing Specialist II - $45,705 / year or higher DOQ
Housing Specialist III - $48,903 / year or higher DOQ
Responsibilities:
Provide housing information and technical assistance on available purchase and rental housing units; review contracts and leases and identify homebuyer and rental resources including home purchase and down payment assistance and assistance with locating deposit, rent and utility assistance.
Interview applicants and review detailed paperwork used to determine housing needs and eligibility for programs.
Act as a liaison between homebuyers, realtors, lenders, funding providers and housing counselors to assure timely location of suitable home purchase opportunities; act as a liaison between renters, landlords, property managers, and housing counselors to assure timely location of suitable rental opportunities.
Advocate strongly in the interest of buyers and renters including interacting with real estate professionals, landlords and property managers to identify affordable home purchase and rental housing opportunities, resources, and options.
Coordinate homebuyer education classes for homeownership applicants, VHDA homebuyers and other interested persons.
Provide home purchase counseling including credit, budgeting, and financial case management services to participants of assisted housing programs; maintain participant files and update entries; prepare reports on availability and use of housing resources.
Requirements
Any combination of education and experience equivalent to an Associate’s degree in housing counseling, urban development, or a related field; some experience in property management, home inspection or housing counseling preferred.
Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Completion of all training requirements for field of specialization as determined by department.
Knowledge of federal regulations and procedures required to effectively manage complex and highly regulated assisted housing programs; federal, state and lender requirements related to home purchase financing; home improvement loan and grant programs; housing inspection and repair; building codes and housing quality standards; principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office.
Skill in facilitation and/or training; making mathematical computations and effectively utilizing a variety of automated data management, reporting and analysis programs.
Ability to communicate clearly and effectively with landlords, tenants, homeowners, contractors, government and agency personnel and the public including other jurisdictions and state and federal officials; efficiently assist customers with direct intervention including rendering specialized and difficult casework services; work independently; establish and maintain effective working relationships with coworkers, clients, officials and the public; interview people effectively; handle confidential information with sensitivity; gather facts and report them accurately; express ideas clearly and concisely both orally and in writing
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Jul 26, 2023
Full time
Housing Resource Navigator
$42,734 - $48,903 / year or higher DOQ + Full-Time County Benefits .
James City County Social Services seeks an individual to perform responsible work in determining eligibility and housing counseling for several federal, state and locally funded housing assistance programs, which may include but not limited to, the Section 8 Housing Choice Voucher Program, Virginia Homeless Solutions Grant, Housing Preservation, and the Affordable Housing Programs. There are three levels of Housing Specialist distinguished by the level of work performed and the qualification of the employee.
Housing Specialist I - $42,734 / hour or higher DOQ Housing Specialist II - $45,705 / year or higher DOQ
Housing Specialist III - $48,903 / year or higher DOQ
Responsibilities:
Provide housing information and technical assistance on available purchase and rental housing units; review contracts and leases and identify homebuyer and rental resources including home purchase and down payment assistance and assistance with locating deposit, rent and utility assistance.
Interview applicants and review detailed paperwork used to determine housing needs and eligibility for programs.
Act as a liaison between homebuyers, realtors, lenders, funding providers and housing counselors to assure timely location of suitable home purchase opportunities; act as a liaison between renters, landlords, property managers, and housing counselors to assure timely location of suitable rental opportunities.
Advocate strongly in the interest of buyers and renters including interacting with real estate professionals, landlords and property managers to identify affordable home purchase and rental housing opportunities, resources, and options.
Coordinate homebuyer education classes for homeownership applicants, VHDA homebuyers and other interested persons.
Provide home purchase counseling including credit, budgeting, and financial case management services to participants of assisted housing programs; maintain participant files and update entries; prepare reports on availability and use of housing resources.
Requirements
Any combination of education and experience equivalent to an Associate’s degree in housing counseling, urban development, or a related field; some experience in property management, home inspection or housing counseling preferred.
Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
Completion of all training requirements for field of specialization as determined by department.
Knowledge of federal regulations and procedures required to effectively manage complex and highly regulated assisted housing programs; federal, state and lender requirements related to home purchase financing; home improvement loan and grant programs; housing inspection and repair; building codes and housing quality standards; principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
Skill in use of computer software, especially Microsoft Office.
Skill in facilitation and/or training; making mathematical computations and effectively utilizing a variety of automated data management, reporting and analysis programs.
Ability to communicate clearly and effectively with landlords, tenants, homeowners, contractors, government and agency personnel and the public including other jurisdictions and state and federal officials; efficiently assist customers with direct intervention including rendering specialized and difficult casework services; work independently; establish and maintain effective working relationships with coworkers, clients, officials and the public; interview people effectively; handle confidential information with sensitivity; gather facts and report them accurately; express ideas clearly and concisely both orally and in writing
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application i s required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
The Director, Communications sets and guides the strategy for all AIDS Foundation Chicago (AFC) and Center for Housing and Health (CHH) communications in collaboration with AFC leadership, including but not limited to, digital media, public relations, messaging, annual reports, strategic communication and collateral development to consistently articulate AFC and CHH’s missions, visions and connect with key audiences. This includes programmatic, policy, fundraising, organizational-wide communications, among other areas. This role leads an editorial, digital and design team at AFC that produces a variety of award-winning communications to publicize AFC’s work and impact. This leader pursues opportunities to build relationships between AFC and strategic partners to create collaborative strength to achieve health equity and justice. They also provide occasional capacity-building, training and thought-leadership to organizations.
The salary range for this role is $66,000 to $77,700.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Develop, implement, and evaluate campaign strategy to connect with the organization's audiences, in collaboration with AFC’s leadership team and constituents
• Lead and supervise a four-person Communications team
• Implement and oversee communication strategies to advance AFC’s policy, development, and programmatic goals from branding and marketing to social media/marketing campaigns with a focus on AFC’s priority communities (communities most impacted by HIV)
• Maintain AFC’s brand standards and organizational identity
• Oversee and contribute to the conceptualization and creation of influential and compelling content (written, designed, video, etc.) that convey the impact of AFC’s work
• Interview individuals and attend meetings to obtain information and data, verify facts, research, or seek technical advice
• Manage numerous deadline-driven projects simultaneously, at varying stages of production
• Draft articles, edits, and proofreads the final drafts; authenticates and corrects data
• Oversee design, videography, and photography projects
• Serve as project manager and executive editor on production of AFC’s print and electronic newsletters, annual report, and direct mail letters
• Oversee content updates on AFC websites as well as the agency’s social media accounts
• Oversee updates made to AFC and CHH’s websites
• Oversee development and maintenance of AFC’s branding and style guides
• Seek guidance for complex problems from the Chief Officer of External Relations and the President/CEO
• Independently work on other projects or assignments that present AFC’s work via print and Web venues
• Provides communications leadership and guidance with HIV related work throughout the state of Illinois
• Serving as the primary relationship manager between 10+ different teams including the Center for Housing and Health
• Develop workflows and best practices around communications operations and executing creative work
• Primary manager of vendor relationships including creative and other services
• Builds relationships with stakeholders at AFC current or prospective partner organizations in order to strengthen ties, build collaborative opportunities, and mobilize communities
• Serves as a thought leader and strategist within the digital marketing and communications realm at organization-wide, local and/or national levels
• Support the implementation and communication about AFC’s Race Equity Action Plan
• Provides guidance and direction to AFC departments, project leads and Senior Leadership Team related to digital marketing and engagement, and community engagement overall
Staff Supervision
• Hire, train, mentor and supervise assigned staff; including assisting with recruitment, selection, scheduling and job assignments, mentoring/coaching, staff development and training, performance evaluation, and recommending salary, disciplinary and other personnel actions in accord with personnel procedures
• Provide professional development opportunities and guidance to each team member to strengthen their skill sets and job satisfaction
• Meet regularly with assigned staff to identify priorities, discuss strategies, and review ongoing projects
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk Chicago, World of Chocolate and others
• Assist with other AFC activities as requested
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES:
Graphic Design Specialist, Digital Communications Specialist, Communications Manager and indirectly Policy Communications Specialists and interns.
EXPERIENCE AND EDUCATION:
• A Master’s Degree with 7 years of experience, a Bachelor’s Degree in English, Journalism or Communications with at least 8 years of communications leadership/management experience,
• or high school diploma with 10 years of experience, ideally in an “in-house” leadership role (manager of multiple full-time staff members) within a complex (number and variety of constituents and departments) nonprofit entity.
KNOWLEDGE, SKILLS AND ABILITIES:
• Exceptionally strong written and verbal communication skills coupled with presentation skills
• Solid ability to prioritize, plan, and coordinate work activities, and manage resources so that work
• objectives are accomplished efficiently, in addition to having strong time management skills.
• Strong attention to detail and the ability to make reasoned judgments that are logical and well thought out
• Strong coaching and development skills as a supervisor of multiple individuals including the ability to train, coach, and develop employees
• Strong leadership skills working with Senior Leadership Teams, Boards and Committees
• Digital organizing and community mobilization skills
• Understanding of communications innovations, particularly on the digital front
• Understanding of policy, advocacy, programmatic work and revenue generation
• Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals to establish and maintain interpersonal and professional relationships internally and externally
• Ability to effectively, accurately, and articulately present AFC information and respond to questions from groups of funders, staff, and the general public on a variety of issues related to agency programs, policies, and procedures.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Understanding of nonprofit accounting issues on a system basis, and the ability to effectively manage multiple funding areas.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Jun 27, 2023
Full time
The Director, Communications sets and guides the strategy for all AIDS Foundation Chicago (AFC) and Center for Housing and Health (CHH) communications in collaboration with AFC leadership, including but not limited to, digital media, public relations, messaging, annual reports, strategic communication and collateral development to consistently articulate AFC and CHH’s missions, visions and connect with key audiences. This includes programmatic, policy, fundraising, organizational-wide communications, among other areas. This role leads an editorial, digital and design team at AFC that produces a variety of award-winning communications to publicize AFC’s work and impact. This leader pursues opportunities to build relationships between AFC and strategic partners to create collaborative strength to achieve health equity and justice. They also provide occasional capacity-building, training and thought-leadership to organizations.
The salary range for this role is $66,000 to $77,700.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Develop, implement, and evaluate campaign strategy to connect with the organization's audiences, in collaboration with AFC’s leadership team and constituents
• Lead and supervise a four-person Communications team
• Implement and oversee communication strategies to advance AFC’s policy, development, and programmatic goals from branding and marketing to social media/marketing campaigns with a focus on AFC’s priority communities (communities most impacted by HIV)
• Maintain AFC’s brand standards and organizational identity
• Oversee and contribute to the conceptualization and creation of influential and compelling content (written, designed, video, etc.) that convey the impact of AFC’s work
• Interview individuals and attend meetings to obtain information and data, verify facts, research, or seek technical advice
• Manage numerous deadline-driven projects simultaneously, at varying stages of production
• Draft articles, edits, and proofreads the final drafts; authenticates and corrects data
• Oversee design, videography, and photography projects
• Serve as project manager and executive editor on production of AFC’s print and electronic newsletters, annual report, and direct mail letters
• Oversee content updates on AFC websites as well as the agency’s social media accounts
• Oversee updates made to AFC and CHH’s websites
• Oversee development and maintenance of AFC’s branding and style guides
• Seek guidance for complex problems from the Chief Officer of External Relations and the President/CEO
• Independently work on other projects or assignments that present AFC’s work via print and Web venues
• Provides communications leadership and guidance with HIV related work throughout the state of Illinois
• Serving as the primary relationship manager between 10+ different teams including the Center for Housing and Health
• Develop workflows and best practices around communications operations and executing creative work
• Primary manager of vendor relationships including creative and other services
• Builds relationships with stakeholders at AFC current or prospective partner organizations in order to strengthen ties, build collaborative opportunities, and mobilize communities
• Serves as a thought leader and strategist within the digital marketing and communications realm at organization-wide, local and/or national levels
• Support the implementation and communication about AFC’s Race Equity Action Plan
• Provides guidance and direction to AFC departments, project leads and Senior Leadership Team related to digital marketing and engagement, and community engagement overall
Staff Supervision
• Hire, train, mentor and supervise assigned staff; including assisting with recruitment, selection, scheduling and job assignments, mentoring/coaching, staff development and training, performance evaluation, and recommending salary, disciplinary and other personnel actions in accord with personnel procedures
• Provide professional development opportunities and guidance to each team member to strengthen their skill sets and job satisfaction
• Meet regularly with assigned staff to identify priorities, discuss strategies, and review ongoing projects
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk Chicago, World of Chocolate and others
• Assist with other AFC activities as requested
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES:
Graphic Design Specialist, Digital Communications Specialist, Communications Manager and indirectly Policy Communications Specialists and interns.
EXPERIENCE AND EDUCATION:
• A Master’s Degree with 7 years of experience, a Bachelor’s Degree in English, Journalism or Communications with at least 8 years of communications leadership/management experience,
• or high school diploma with 10 years of experience, ideally in an “in-house” leadership role (manager of multiple full-time staff members) within a complex (number and variety of constituents and departments) nonprofit entity.
KNOWLEDGE, SKILLS AND ABILITIES:
• Exceptionally strong written and verbal communication skills coupled with presentation skills
• Solid ability to prioritize, plan, and coordinate work activities, and manage resources so that work
• objectives are accomplished efficiently, in addition to having strong time management skills.
• Strong attention to detail and the ability to make reasoned judgments that are logical and well thought out
• Strong coaching and development skills as a supervisor of multiple individuals including the ability to train, coach, and develop employees
• Strong leadership skills working with Senior Leadership Teams, Boards and Committees
• Digital organizing and community mobilization skills
• Understanding of communications innovations, particularly on the digital front
• Understanding of policy, advocacy, programmatic work and revenue generation
• Solid interpersonal skills along with the ability and willingness to respect and value the differences and perceptions of different groups/individuals to establish and maintain interpersonal and professional relationships internally and externally
• Ability to effectively, accurately, and articulately present AFC information and respond to questions from groups of funders, staff, and the general public on a variety of issues related to agency programs, policies, and procedures.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Understanding of nonprofit accounting issues on a system basis, and the ability to effectively manage multiple funding areas.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-25 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Permit Technician I/II
$37,398 / year or higher DOQ + Full-Time County Benefits
James City County’s Building Safety and Permits Division seeks an individual to perform responsible work (Permit Tech I) or experienced (Permit Tech II) processing, issuing, and tracking applications, registrations, requests, and payments.
There are two levels of Permit Technician distinguished by the level of work performed and the qualifications of the employee.
Permit Technician I - $37,398 / year or higher DOQ
Permit Technician II - $39,968 / hour or higher DOQ Responsibilities:
Provides first point of customer service; responds to customer needs at the front counter, by phone and by email; provides administrative support to Building Safety and Permits Division staff members.
Processes permit applications, contractor registrations, inspection requests and payments; issues permits and certificates of occupancy; monitors permit workflows; responds to questions about permits and inspections; oversees and tracks daily collection of fees.
Monitors permit workflows by reviewing application submittals for completeness and assigning cases to plan review staff; reviews and adjusts inspection and document review workflows for each permit case during pre-reviews and after permits are issued; continuously monitors permit workflows to assure customer service needs are met and to find areas needing business process improvements; reports same to supervisor.
Utilizes training opportunities and resources provided to improve professional and technical skills.
Manages utility meter release approvals and red tag notifications.
Requirements:
Any combination of education and experience equivalent to a high school diploma; extensive experience in administrative work. Experience as permit technician preferred; college or business school courses in Administrative Support Technology or a related field also preferred.
Must have reliable transportation to work site(s).
Knowledge of at least one of the following areas: building construction; building, fire, or housing inspections; plumbing, electrical or mechanical trades; or fire protection, elevator, or property maintenance work; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and knowledge of the Virginia Uniform Statewide Building Code.
Skill in the use of computer software, especially Microsoft Office Suite.
Ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with staff and the public.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
Jun 23, 2023
Full time
Permit Technician I/II
$37,398 / year or higher DOQ + Full-Time County Benefits
James City County’s Building Safety and Permits Division seeks an individual to perform responsible work (Permit Tech I) or experienced (Permit Tech II) processing, issuing, and tracking applications, registrations, requests, and payments.
There are two levels of Permit Technician distinguished by the level of work performed and the qualifications of the employee.
Permit Technician I - $37,398 / year or higher DOQ
Permit Technician II - $39,968 / hour or higher DOQ Responsibilities:
Provides first point of customer service; responds to customer needs at the front counter, by phone and by email; provides administrative support to Building Safety and Permits Division staff members.
Processes permit applications, contractor registrations, inspection requests and payments; issues permits and certificates of occupancy; monitors permit workflows; responds to questions about permits and inspections; oversees and tracks daily collection of fees.
Monitors permit workflows by reviewing application submittals for completeness and assigning cases to plan review staff; reviews and adjusts inspection and document review workflows for each permit case during pre-reviews and after permits are issued; continuously monitors permit workflows to assure customer service needs are met and to find areas needing business process improvements; reports same to supervisor.
Utilizes training opportunities and resources provided to improve professional and technical skills.
Manages utility meter release approvals and red tag notifications.
Requirements:
Any combination of education and experience equivalent to a high school diploma; extensive experience in administrative work. Experience as permit technician preferred; college or business school courses in Administrative Support Technology or a related field also preferred.
Must have reliable transportation to work site(s).
Knowledge of at least one of the following areas: building construction; building, fire, or housing inspections; plumbing, electrical or mechanical trades; or fire protection, elevator, or property maintenance work; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and knowledge of the Virginia Uniform Statewide Building Code.
Skill in the use of computer software, especially Microsoft Office Suite.
Ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with staff and the public.
Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.
Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov
The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
May 01, 2023
Full time
The Intensive Housing & Health Case Manager is a member of the Supportive Housing Program (SHP) team and provides comprehensive individualized support services using a client centered harm reduction trauma informed model. The person in this role is responsible for monthly home visits, accompanying participants to medical and benefits appointments and connecting participants to community base resources. The Intensive Housing and Health Case Manager will ensure program adherence to documentation guidelines as set forth by the Illinois Department of Public Health (IDPH).
The salary range for this role is $40,000 to $42,000 annually.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Housing Case Management
• Conducts home visits at least monthly to ensure housing stability
• Supports in development of life skills and foster emotional support through a trauma informed and strengths-based approach
• Performs crisis prevention and intervention as needed using Harm Philosophies.
• Provides qualified participants access to Emergency Financial Assistance (EFA) as needed to ensure housing stability
• Acts as a liaison between landlords/property managers
• Coordination move-ins, lease renewals, inspections and eviction prevention
• Completes housing leasing paperwork and submits to AFC before deadlines to ensure continued housing stability
• Coordinates with Behavioral Health Specialist (If appropriate) to conduct a psychosocial assessment within 90 days of program intake
• Develops Individualized service plan in collaboration with the participants
• Refers and links participate to appropriate services
• Supports participants in developing or enhancing life skills and assists participants in increasing meaningful daytime activities
• Assists participates in enrolling in public benefits such as SNAP, SOAR or employment readiness programs
Health Case Management
• Verifies engagement in medical care and supports participants with engagement in medical care as needed
• Responsible for obtaining client level health information including viral load and dates of medical visits
• Refers and links participates to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self-sufficiency
• Monitors participant follow-through with medical services
• Coordination of medical care plan with participant’s primary care provider
• Supports medical treatment plan by providing participants information on medication, appointment, and other treatment adherence issues
• Outreach to medical providers to obtain client medical data, i.e., viral load, and/or last medical appointment date
• Must provide eligible participate assistance in obtaining access to other public and private programs for which they may be eligible (Medicaid, Medicare, Part D, ADAP, etc.)
Documentation & Recordkeeping
• Enters participant intake into required databases (Caseworthy, Provide, etc.) within designated timelines of contact with participants
• Enters case notes and all required data elements in Caseworthy and Provide databases
• Completes reassessments as indicated by SHP policies and procedures, including assessments required by IDPH
• Completes annual lease renewals and completed workflows in Caseworthy and Provide databases
• Maintains all applicable and required documentation in participates files
• Enters all billing, and other required data elements into Provide Enterprise database
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
• High School Diploma or equivalent
• Three or more years of case management experience
Preferred Qualifications
• Bachelor’s degree in social services or related field
• One or more years Case Management experience
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution techniques.
KNOWLEDGE, SKILLS, AND ABILITIES
• Supportive Housing
• Database Use
• Interpersonal Skills
• Strong attention to detail
• Follow-Through
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
N/A
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to navigate the city of Chicago in personal vehicle and comfort meeting program participants in their homes or community settings is required for this position.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is On-Call specifically for Adolescent Housing Services (Under-18), part-time , and non-exempt. Work schedules will vary and may include days, weekends, swing, grave, and holidays depending on program need. Shifts Coverage Needed: (Day shift hours are from 7:00 a.m. to 3:00 p.m. or 8:00 a.m. to 4:00 p.m., Swing shifts are 3:00pm to 11pm or 4:00 p.m. to 12:00 a.m., and Grave shift hours are 11:00 p.m. to 7:00 a.m. or 12:00 a.m. to 8:00 a.m.). On-Calls typically work mostly weekends, holidays, and emergency shift openings but schedules may vary due to emergent needs of program. On-Calls receive $1.75 per hour pay differential in lieu of benefits.
All applicants who work in our Casa de los Amigos program will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT ADOLESCENT HOUSING SERVICES: YouthCare’s Adolescent Housing Services is composed of two short-term shelters - HOPE Center and Adolescent Shelter, a shelter for unaccompanied minors Casa De Los Amigos, and long-term transitional living program Pathways. This department serves adolescents aged 12 to 17, is licensed by Washington State Department of Licensing Resources, and follow the Washington Administrative Codes (WAC 110-145-XXXX).
POSITION SUMMARY: Under the supervision of the Program Manager and/or Program Supervisor at each program location, the On-Call Youth Counselor for Adolescent Housing Services is responsible for the daily management of the program site. All Housing programs are open 24/7 and per agency licensing requirements, program must maintain safe staff and client ratio to provide services to our clients. Youth Counselor's task is to create a safe and caring environment for high risk youth in residence who are preparing to transition to become more self-sufficient. The position requires an individual who can actively contribute to a positive, stable, responsive, and responsible environment for change.
ESSENTIAL RESPONSIBILITIES:
Provide on-site supervision, while maintaining professional boundaries in providing crisis intervention to residents. Must be able to apply positive behavior modification techniques and model effective de-escalation and problem-solving skills.
Provide transportation with agency vehicles and or support for appointments (medical, counseling, etc.) as needed.
Act as a professional representative of YouthCare and maintain a professional working environment (office, personal workspace, agency vehicle, etc.).
Maintains a flexible work schedule (filling shifts on weekends, early and/or late hours) and must be willing to be cross-trained in providing support with shift coverage in On-Call basis for the program and the agency, as required by individual program and agency needs.
With direction from Manager or Supervisor, help plan for, direct and/or provide support for recreational, educational, and therapeutic activities that are in alignment with service plans and permanency goals.
Instruct and assist youth in self-care skills/tasks, including personal care and preparing food for meals and snacks in accordance with posted menus. May be required to assist in packing client belongings and cleaning and sanitizing of exited bedrooms.
Depending on program needs, at designated times, prepare and cook meals for up to 20 clients.
Attend and fully participate in training sessions as required by program contracts (a minimum of 24 hours is required per year for Pathways, Hope Center, and Adolescent Shelter. A minimum of 40 hours per year is required for Casa).
Respond to program leadership for shift openings. Must provide monthly availability for at least three shifts per month.
Read and Complete daily progress notes, emails, logbook, and any other tracking documentation of provided client services.
Comply with mandated reporting requirements as outlined in the WACs.
Oversee the safety and cleanliness of the facility, including the restrooms, laundry room, the community room, and adjoining deck. Perform light janitorial work, including vacuuming carpets; taking out trash; sweeping/mopping floors; and similar tasks. Compile maintenance requests and submit to Program Manager or Program Supervisor as needed.
May need to dispense medication, and complete related documentation. May need to perform weekly medical reconciliation and update med binder forms and complete all required documentation according to individual program procedures and timelines.
Complete incident reports on any facility damage, medical emergencies or any significant incident which occurs in program or with client care.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
1 year of experience successfully working with at-risk-youth or young adults in a crisis, during outreach efforts or in residential setting.
High School Diploma or GED.
Experience and credentials must comply with program contract requirements including but not limited to the Washington State Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age. DCYF background checks is required for all employees working in Under-18 Housing programs.
Fluency in Spanish (both written and verbal).
PREFERRED REQUIREMENTS:
Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred. Bilingual candidates strongly encouraged to apply.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Computer software skills including Windows, Microsoft outlook, Microsoft Word
Initiative, creativity, reliability, flexibility, thoroughness
Strong oral and written communication skills with good quality spelling, grammar and punctuation
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by youth and understanding of emotionally, physically and sexually abused youth.
Ability to coordinate overall program functioning.
Ability to answer program phone, complete intakes/exits, and communicate with guardians, supervisors, and community resources. Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and youth safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: Tax-deferred 401(k) retirement participation is available to eligible On-Call employees after successful completion of the 90-day Introductory Period. On-Call employees also earn Sick and Safe Leave in compliance with the City of Seattle Ordinance.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $22.86 - $27.55. Salary is commensurate with experience.
NOTE: This position works a 4/10 schedule. Tuesday - Friday 8am - 7pm.
POSITION SUMMARY:
Under the Direction of the Program Manager of the Necessities of Life Program (NOLP), promote access to food and nutrition education services to people living with HIV through the distribution of food and personal hygiene item, coordination of identifying vendors and purchasing food pantry food stock that meet the dietary requirements of the program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyze NOLP food inventory using food analysis software.
In partnership with the programs Registered Dietician, develop monthly food menus for the programs food distributions to clients.
Locate new food vendors, purchasing food stock and entering food acquisitions in the programs computerized inventory software.
Work with the Program Manager to monitor food expenditures.
Work with the Regional Food Bank to secure donated and low-cost food items.
Work with the programs Inventory Specialist to manage food rotation and reduce food waste.
Assist clients with completion of NOLP application forms and related paperwork and data entry.
Prepare and complete NOLP client eligibility interviews, including scheduling, reviewing NOLP application materials and making an assessment for the purpose of determining eligibility for the NOLP program both within the agency and by outside referral agencies.
As necessary, assist with the distributing groceries to clients. Ensure that the food pantries are clean and meets health code requirements as mandated by the Los Angeles County Department of Health.
Provide supervision to interns and volunteers working in the food pantries, as necessary.
Provide direction on distribution of food product to program staff.
Attend community meetings to promote the NOLP program and encourage client referrals
Participate in events that promote gain of knowledge to support good health outcomes for NOLPs clients.
Assist with the completion of monthly reports.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED equivalent required. Experience working with vendors and food purchasing preferred; documented completion of coursework in food nutrition and prior experience in community nutrition and quality control preferred.
Bachelors degree in health education with an emphasis in nutrition preferred. Previous experience in HIV social services and nutritional resources in L.A. County preferred. Fluent in Spanish language preferred and ability to present material in Spanish language and translate written material also preferred.
Knowledge of:
Food safety, basic nutrition science and terminology, word processing, database operations, spreadsheets, PowerPoint and internet searches, i.e., writing blogs for webpages.
Ability to:
Develop workshop curricula, factsheets and health education materials. Conduct basic nutrition science research for the development of nutrition education materials. Communicate effectively with a diverse population. Identify and update community resources; operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 50 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Position will require local travel to NOLPs food pantry locations.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=72493&clientkey=A5559163F67395E0A2585D2135F98806
Jan 03, 2023
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $22.86 - $27.55. Salary is commensurate with experience.
NOTE: This position works a 4/10 schedule. Tuesday - Friday 8am - 7pm.
POSITION SUMMARY:
Under the Direction of the Program Manager of the Necessities of Life Program (NOLP), promote access to food and nutrition education services to people living with HIV through the distribution of food and personal hygiene item, coordination of identifying vendors and purchasing food pantry food stock that meet the dietary requirements of the program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyze NOLP food inventory using food analysis software.
In partnership with the programs Registered Dietician, develop monthly food menus for the programs food distributions to clients.
Locate new food vendors, purchasing food stock and entering food acquisitions in the programs computerized inventory software.
Work with the Program Manager to monitor food expenditures.
Work with the Regional Food Bank to secure donated and low-cost food items.
Work with the programs Inventory Specialist to manage food rotation and reduce food waste.
Assist clients with completion of NOLP application forms and related paperwork and data entry.
Prepare and complete NOLP client eligibility interviews, including scheduling, reviewing NOLP application materials and making an assessment for the purpose of determining eligibility for the NOLP program both within the agency and by outside referral agencies.
As necessary, assist with the distributing groceries to clients. Ensure that the food pantries are clean and meets health code requirements as mandated by the Los Angeles County Department of Health.
Provide supervision to interns and volunteers working in the food pantries, as necessary.
Provide direction on distribution of food product to program staff.
Attend community meetings to promote the NOLP program and encourage client referrals
Participate in events that promote gain of knowledge to support good health outcomes for NOLPs clients.
Assist with the completion of monthly reports.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED equivalent required. Experience working with vendors and food purchasing preferred; documented completion of coursework in food nutrition and prior experience in community nutrition and quality control preferred.
Bachelors degree in health education with an emphasis in nutrition preferred. Previous experience in HIV social services and nutritional resources in L.A. County preferred. Fluent in Spanish language preferred and ability to present material in Spanish language and translate written material also preferred.
Knowledge of:
Food safety, basic nutrition science and terminology, word processing, database operations, spreadsheets, PowerPoint and internet searches, i.e., writing blogs for webpages.
Ability to:
Develop workshop curricula, factsheets and health education materials. Conduct basic nutrition science research for the development of nutrition education materials. Communicate effectively with a diverse population. Identify and update community resources; operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 50 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Position will require local travel to NOLPs food pantry locations.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=72493&clientkey=A5559163F67395E0A2585D2135F98806
Position Summary : The Bilingual Outreach Specialist engages persons experiencing intimate partner and/or sexual violence (IPSV) who also have limited English and are often immigrants. Highly mobile, the Outreach Specialist works in the greater Baltimore area engaging and educating the community about IPSV, services HRM has to offer, and what systems and laws are in place to assist victims and survivors of IPSV. This position also assesses and connects persons experiencing IPSV with safety and stability services at HRM and provides community based resources as needed. As part of HRM’s cross disciplinary community engagement team, the Outreach Specialist takes initiative to seek out communities where new immigrants and underserved survivors live and work and routinely participates in community events to build trust in HRM’s ability to help. The Outreach Specialist’s focus is on engaging survivors of IPSV. Current populations HRM is focused on reaching include the Spanish speaking and Latinx immigrant communities; Urdu speaking South Asian community; Muslim communities; and LGBTQ communities. Community education efforts are aimed at helping family, friends and organizations recognize and refer limited English and immigrant survivors to HRM. All participants served in Bilingual Outreach are victims of IPSV, and have also often experiencing violence during the immigration process, violence in their home country, and community based violence that includes discrimination and hate crimes. Participants have experienced complex traumatic events that shape how they interact with the people around them. The Outreach Specialist must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model. To meet the needs of the client population, this position must be fluent in English and Spanish, or English and Urdu.
Standard Schedule: Standard hours for this position are Monday- Friday, starting between 8:00am-10:00am and finishing between 4:00pm-6:00pm with flexibility up to 30% of the time to attend to critical work activities occurring in the evening or weekend (resource fairs and events, presentation, meeting with participants with schedule conflicts, etc.). This position is based on site at HRM’s HIghlandtown office. Local travel around the Baltimore Metropolitan area encompasses up to 50% of the position.
Primary Responsibilities:
Provides crisis intervention, safety planning, rights education, systems navigation, empathy and culturally informed support to persons experiencing intimate partner and sexual violence.
As part of the Victim Coordinate Entry (VCE) team, completes intakes for homeless survivors of intimate partner and sexual violence.
Assists clients in gathering/obtaining documentation necessary to quickly and efficiently process assistance requests.
Guides and supports participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving. Educates participants on self-advocacy skills and advocates on behalf of participants when necessary to achieve participant goals.
Carries out the Community Engagement strategy, reaching out to communities where underserved populations live and work, providing information on IPSV, services available, and systems navigation.
Identifies and reaches out to agencies and organizations that interact with HRM’s underserved populations. Notifies agencies of programming and services available to survivors facilitates partnerships to serve victims and survivors better.
Distributes and inventories food pantry commodities to participants in Baltimore City and Baltimore County.
Provides direction and support for volunteers working in the food pantry or at outreach events.
Maintains detailed tracking records for assistance distributed, including timely data entry related to each contact in keeping with program standards.
Provides safety assessment and services to persons seeking crisis assistance in person at the Highlandtown site.
Travels to provide in person triage services for walk in victims at HRM sites, and at safe partner locations in the City.
Visits participants in home environments that have been determined to be safe.
Participates in HRM Service Coordination Team, Community Engagement, and Highlandtown Site meetings. Attends external collaborative meetings on a rotating basis.
Conducts on-site Platicas Informativas groups for participants in the program.
Makes recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program.
Provide relief and back-up coverage for the Victim Coordinated Entry and Lethality Assessment Program teams when language services are needed.
Spanish speaking staff members share coverage and triage services at HRM’s Highlandtown office to ensure victim access for Spanish speaking victims and survivors.
Experience/ Requirements:
Two years of paid or volunteer experience providing outreach, training, or victim centered advocacy. Associate degree in Human Services field may substitute for one year experience.
Demonstrated understanding of how trauma impacts vulnerable population through direct service provision with that population.
Oral and written fluency in English and Spanish, or English and Urdu.
Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
Demonstrated ability to juggle multiple competing tasks and timelines.
Clean driving record, current state driver’s license, and reliable personal transportation.
Ability to lift and carry items up to 20 pounds.
Must pass Criminal Background Check.
Highly Preferred Skills:
Experience in direct service provision with underserved Spanish speaking, Latinx immigrant, South Asian, Muslim, or LGBTQ populations.
Knowledge and understanding of intimate partner and/or sexual violence.
Knowledge of local human services programs/ agencies and housing resources.
Dec 28, 2022
Full time
Position Summary : The Bilingual Outreach Specialist engages persons experiencing intimate partner and/or sexual violence (IPSV) who also have limited English and are often immigrants. Highly mobile, the Outreach Specialist works in the greater Baltimore area engaging and educating the community about IPSV, services HRM has to offer, and what systems and laws are in place to assist victims and survivors of IPSV. This position also assesses and connects persons experiencing IPSV with safety and stability services at HRM and provides community based resources as needed. As part of HRM’s cross disciplinary community engagement team, the Outreach Specialist takes initiative to seek out communities where new immigrants and underserved survivors live and work and routinely participates in community events to build trust in HRM’s ability to help. The Outreach Specialist’s focus is on engaging survivors of IPSV. Current populations HRM is focused on reaching include the Spanish speaking and Latinx immigrant communities; Urdu speaking South Asian community; Muslim communities; and LGBTQ communities. Community education efforts are aimed at helping family, friends and organizations recognize and refer limited English and immigrant survivors to HRM. All participants served in Bilingual Outreach are victims of IPSV, and have also often experiencing violence during the immigration process, violence in their home country, and community based violence that includes discrimination and hate crimes. Participants have experienced complex traumatic events that shape how they interact with the people around them. The Outreach Specialist must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model. To meet the needs of the client population, this position must be fluent in English and Spanish, or English and Urdu.
Standard Schedule: Standard hours for this position are Monday- Friday, starting between 8:00am-10:00am and finishing between 4:00pm-6:00pm with flexibility up to 30% of the time to attend to critical work activities occurring in the evening or weekend (resource fairs and events, presentation, meeting with participants with schedule conflicts, etc.). This position is based on site at HRM’s HIghlandtown office. Local travel around the Baltimore Metropolitan area encompasses up to 50% of the position.
Primary Responsibilities:
Provides crisis intervention, safety planning, rights education, systems navigation, empathy and culturally informed support to persons experiencing intimate partner and sexual violence.
As part of the Victim Coordinate Entry (VCE) team, completes intakes for homeless survivors of intimate partner and sexual violence.
Assists clients in gathering/obtaining documentation necessary to quickly and efficiently process assistance requests.
Guides and supports participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving. Educates participants on self-advocacy skills and advocates on behalf of participants when necessary to achieve participant goals.
Carries out the Community Engagement strategy, reaching out to communities where underserved populations live and work, providing information on IPSV, services available, and systems navigation.
Identifies and reaches out to agencies and organizations that interact with HRM’s underserved populations. Notifies agencies of programming and services available to survivors facilitates partnerships to serve victims and survivors better.
Distributes and inventories food pantry commodities to participants in Baltimore City and Baltimore County.
Provides direction and support for volunteers working in the food pantry or at outreach events.
Maintains detailed tracking records for assistance distributed, including timely data entry related to each contact in keeping with program standards.
Provides safety assessment and services to persons seeking crisis assistance in person at the Highlandtown site.
Travels to provide in person triage services for walk in victims at HRM sites, and at safe partner locations in the City.
Visits participants in home environments that have been determined to be safe.
Participates in HRM Service Coordination Team, Community Engagement, and Highlandtown Site meetings. Attends external collaborative meetings on a rotating basis.
Conducts on-site Platicas Informativas groups for participants in the program.
Makes recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program.
Provide relief and back-up coverage for the Victim Coordinated Entry and Lethality Assessment Program teams when language services are needed.
Spanish speaking staff members share coverage and triage services at HRM’s Highlandtown office to ensure victim access for Spanish speaking victims and survivors.
Experience/ Requirements:
Two years of paid or volunteer experience providing outreach, training, or victim centered advocacy. Associate degree in Human Services field may substitute for one year experience.
Demonstrated understanding of how trauma impacts vulnerable population through direct service provision with that population.
Oral and written fluency in English and Spanish, or English and Urdu.
Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
Demonstrated ability to juggle multiple competing tasks and timelines.
Clean driving record, current state driver’s license, and reliable personal transportation.
Ability to lift and carry items up to 20 pounds.
Must pass Criminal Background Check.
Highly Preferred Skills:
Experience in direct service provision with underserved Spanish speaking, Latinx immigrant, South Asian, Muslim, or LGBTQ populations.
Knowledge and understanding of intimate partner and/or sexual violence.
Knowledge of local human services programs/ agencies and housing resources.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Dec 09, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Housing Specialist will coordinate pre-tenancy support for participants of the program. The Housing Specialist will coordinate with Outreach and Cook County Hospital and Health System (CCHHS) staff to ensure program participants experience a seamless transition to housing. CHH is a supporting organization of the AIDS Foundation of Chicago.
The salary range for this role is $40,000 to $45,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
• Conduct screening and assessment of housing preferences/barriers related to successful tenancy
• Work closely with outreach worker to ensure continuity of services with participant
• Assist with rent subsidy application/certification and housing application processes
• Partner with CCHHS’ client outreach and engagement program team when a client’s’ primary service provider is within the CCHHS network
• Request reasonable accommodations related to participant’s disability
• Assist with housing search, including reviews of housing resources (e.g. newspapers, housing search databases)
• Accompany individuals to visit potential housing options and make choices among options
• Assist the individual in scheduling activities such as the moving company, turning on utility services, change of address, and purchasing furniture/furnishings and household supplies
• Work with landlord and/or property management to execute lease
• Sublease to tenants facing barriers to traditional leasing arrangements
• Collaborate with research and evaluation partners or sub-contractors on matters relating to the project
• Create and maintain detailed project documentation and data collection plans and reports
• Improve processes to ensure efficient communication and information exchange between team members and external partners
Quality Assurance and Data Entry
• Enter all intake data for new clients in client data tracking systems (i.e., Client Track, HMIS)
• Monitor data for quality control, correct missing or incorrect data on quarterly (i.e., IDHS, HMIS) and yearly reports (i.e., APR HUD)
Meetings & Training Facilitation
• Attend required conference & trainings (i.e., HMIS, CRS, IDHS, HUD or any system wide trainings) and webinars
• Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup)
• Prepare, coordinate, and facilitate program meetings (i.e., System Integration Team (SIT)) and other related partner agency meetings with partner agency staff
• Participate in applicable system-level external committees
Other
• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protect organization's value and manage risk by keeping information confidential
• Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
• Bachelor's degree and 2 or more years of Human Services experience OR 5 or more years Human Services experience
• PLUS Valid driver's license and acceptable vehicle insurance
• PLUS Reliable vehicle transportation
Preferred Qualifications
• Bachelor’s degree in Psychology, Social Work, Counseling or related field
• 1 or more years of Case Management experience
• 1 or more of years Homeless Services experience
• 1 or more years of HIV-specific service experience
KNOWLEDGE, SKILLS, AND ABILITIES
• The ability to maintain accurate work records and access these records as necessary
• The ability and willingness to learn, understand and communicate the Agency’s policies and procedures
• Basic knowledge of HIV infection and related chronic diseases
• The ability to assess client needs, create plans (i.e., care plans, service plans, treatment plans), facilitate referrals, and follow-up in order to address barriers and ensure service is continuous and comprehensive
• The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
• The ability and willingness to respect and value the differences and perceptions of different groups/individuals
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands are representative of those found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
Sep 22, 2022
Full time
As the third-party administrator of the Flexible Housing Pool (FHP), the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. CHH is a supporting organization of AIDS Foundation Chicago.
The Reentry Housing Program pilot builds off the success of the Flexible Housing Pool’s core model to support program participants’ long-term housing stability; increasing income; and improving access to healthcare through community partnerships. The Reentry Program Manager will coordinate the FHP Reentry Housing Program pilot for individuals and families at-risk for homelessness and involved with the Illinois Department of Corrections (IDOC). This position will serve as CHH’s liaison to IDOC; This position will offer direction to partner organization intensive case managers and supervisors regarding the implementation of the project’s policies and procedures and will have shared responsibility for the overall quality of services provided.
The Manager will provide oversight of the development, implementation, and monitoring of the program pilot’s goals and objectives, including reduction of recidivism for participants involved. The pilot phase will be at least twelve months with the intention to build a sustainable model.
The salary range for this role is $49,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Coordination
Receive and pre-screen referral information from IDOC
Coordinate with the Manager of Outreach & Housing Placement to ensure referrals are assigned to outreach teams
Assign located and eligible participants to subcontracted partner housing case managers
Convene and facilitate weekly Systems Integration Team (SIT) meetings between IDOC, outreach workers, and housing case managers
Communicate participant housing needs to the FHP Landlord Engagement Manager to identify apartments and secure master leased units as needed
Collaborate with FHP Housing Specialists, as well as Manager of Outreach & Housing Placement, to ensure quick and timely housing placements
Research and collect community resources to support partner organizations’ service delivery
Program Management
Serve as primary point of contact to project partners
Provide FHP Reentry Program onboarding for new partner organization staff
Develop and implement an ongoing training series for partner agency staff
Support partner agency staff with troubleshooting client and/or landlord issues, as needed
Conduct partner site visits to ensure program compliance
Attend internal and external meetings relevant to the program and reentry community collaborations
Model and integrate good stewardship of program funding into program implementation
Implement program innovations, as identified
Quality Assurance and Data Collection
Ensure program policies and procedures are implemented and followed both by in-house FHP staff and partnering agency staff involved in the program
Ensure housing case managers are completing intake assessments, documenting services, recording Client Assistance Fund usage, and completing exit assessments through data entry in Case Worthy
Ensure clients are enrolled in the Homeless Management Information System (HMIS)
Provide weekly and monthly reports to FHP leadership, partner agencies and funders
Develop and implement quality assurance and improvement practices
Other:
Stay abreast of the latest research and best practices in supportive housing and reentry
Attend and actively participate in agency, department and team meetings
Support other FHP Team members when needed, i.e. during staff transitions, staff PTO, etc.
Support agency-wide efforts, as needed, i.e. AIDS Run/Walk, Annual Meeting, World of Chocolate, etc.
Perform other related duties as assigned
SUPERVISORY RESPONSIBILITIES
None.
EXPERIENCE AND EDUCATION
Minimum Qualifications
Five years providing services and/or program administration serving returning citizens
Preferred Qualifications
Degree in social work or related human services field
At least two years of program management experience
Knowledge and/or practice with returning citizen communities
Lived experience with the justice system and/or homelessness
Bilingual in Spanish
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Meeting facilitation
Partnership management/community organizing
Familiarity with Microsoft Suite (Outlook, Word, Excel, etc.)
Ability to present to large groups, and a comfort level with presentations generally
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Currently, CHH operates a hybrid model (at least two office/community days per week). There may be travel required for community partnership meetings, approximately 2-4 per month.
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Sep 22, 2022
Full time
The Reentry Discharge Case Manager will provide a range of client-centered, confidential services that link recently released clients with core care services including medical, dental, mental health, substance use, and supportive care services including legal, medical transportation, emergency financial assistance, food, and housing services. The goal of medical case management is to ensure viral suppression by taking care of any barriers to care services preventing a client from being undetectable.
The Reentry Discharge Manager will provide direct services including navigation, referral, and treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments.
The Reentry Discharge Case Manager will screen and enroll eligible clients in the Women Evolving Program, Corrections Case Management and Medical case management programs, start ADAP and assist with ensuring the client reenters society.
The Reentry Discharge Case Manager will be expected to work from Cook County Jail at least 2 (two) times per week.
The salary range for this role is $49.000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide Navigation Services to individuals from Jail and Prison
Refer clients from Cook County Jail to Corrections Case Management
Engage in discussion with clients prior to release
Assist and participate in ongoing discussion and educational sessions on:
¾ HIV, Viral Life Cycle and Understanding ART
¾ Communicating with Provider, Adherence & Managing Side Effects
¾ Review understanding of basic lab tests: CD4 & Viral Load
¾ Stigma & Disclosure
¾ HIV and Substance Use
¾ HIV and Mental Health
Assessments & Service Plans
Conduct face-to-face assessments and reassessments on an annual basis
Create care plans that match the identified needs of the client
Ensure that all clients referred to services are eligible prior to the date of service
Collaborate with participants and Employment Specialist in developing and taking steps to achieve their personal and professional goals. This includes assistance with addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, (behavioral) health and physical and mental impairments. This could also include enrolling in benefits, opening bank accounts, obtaining phones and state IDs, finding transportation, and assisting participants in navigating through systems of health care and social service providers.
Develop and maintain referral relationships for a range of support services
With an authorized release of information, contact family members or other social supports of participants to discuss their reentry goals and how to support loved one upon release
In collaboration with Employment Specialist, develop comprehensive services and resources to assist participants with their career and academic planning towards goals
Client Service
Provide care services linkage and re-engagement support to clients recently released from jail and prison. Recently released is defined as the last 24 months
Conduct field visits as needed to RW and HOPWA clients who have disengaged from care.
Conduct outreach services as needed
Provide Appointment reminders, arrange transportation
Refer clients to appropriate services highlighted in the care plan
Refer clients to appropriate social supports to support positive reentry into society
Screen for income supports for benefits and entitlements to advocate on behalf of client
Complete emergency financial assistance applications for eligible clients
Complete payment requests as needed for copays and other out of pocket costs
Document encounters using designated client database accurately and in a timely manner
Develop and maintains professional relationships with social service, health, and governmental agencies
Participate in continuous quality improvement efforts
Participate in regular supervision meetings, team meetings, in house training sessions (12) and conferences as needed
Partner Relations
Maintain an awareness of and cultivate relationships with local providers of services including food, housing, mental health and substance abuse treatment, and health
Be familiar with state and local government agencies and their systems and processes for providing state identification, driver’s licenses, SNAP and Medicaid enrollment, birth certificates, etc.
Track resource and referral placements in a data collection system
Comply with all IDOC requirements, policies, rules and regulations during performance of services for the Program and at all times while in IDOC facilities
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
2 to 3 years of experience with ability to pass background check to gain justice system clearance
Preferred Qualifications
Associate degree in any human services field with at least 4 years of case management experience OR
Bachelor’s degree in any non-human services field with at least 2 years of case management experience
Bilingual (Spanish speaking, reading, writing)
Reliable transportation
KNOWLEDGE, SKILLS, AND ABILITIES
Exceptional time management skills
Strong attention to detail
Ability to present to large groups, and a comfort level with presentations generally
Strong customer service orientation
Ability to work independently and make decisions within span of control
Dependable and reliable
Knowledge of HIPAA and ability to comply with HIPAA regulations
Ability to recognize and solve problems positively and sustainably
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Dependable transportation to conduct field visits. A driver’s license, and car insurance may be required. Physical ability to operate a vehicle may be required. The field environment may contain ADA noncompliant spaces.
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
The primary responsibility of the Community Partnerships Employment Specialists is to assist justice- involved individuals in identifying and addressing barriers to obtaining gainful employment. This role serves a key function as a part of the Women Evolving program which aims to increase economic opportunities of Black Cis and Trans women. This includes creating partnerships with employers, staying closely connected with partner agencies and their employment-related services, staying current about employment openings in the Chicagoland area, and connect individuals to these opportunities. This position will directly link with the Employment Navigators to provide workforce development to women of the Women Evolving program.
The salary range for this role is $42,000 to $50,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Coordination and Monitoring
Identify and overcome barriers for clients of the Women Evolving program to gain employment
Partner with RiseKit, Chicago Cook Workforce Alliance, Chicagoland Workforce Development, Employment coalitions and taskforce groups to build economic workforce partnerships, identify and increase workforce opportunities
Research and develop relationships with employers, colleges/universities, community organizations and major corporations and create/maintain database for workforce development
Represent the Women Evolving program and build relationships with clients, navigators, and corrections case managers
Assist to create and support a Housing and Employment Resource Center (HERC)
Connect clients with agencies and outside services related to employment and monitor their progress
Document employment and income goals for clients in CaseWorthy (AFC’s client database)
Assist clients with obtaining and/or completing necessary documents to submit for possible employment
Provide transportation for clients to employment-related events or appointments as needed
Provide regular feedback about program successes and challenges to Director of Capacity Building, Training & Workforce Development
Provide ongoing support to Women Evolving during employment-related events including summits or virtual training sessions
Participate in case management meetings with staff and other team members to strategize about employment opportunities, provide updates and increase effectiveness with clients involving difficult situations
Assist Community Partnerships Sr. Employment Specialist on projects as determined and directed by the Director of Capacity Building, Training & Workforce Development
Other
Work collaboratively with all Women Evolving and Community Partnerships & Special Projects team members
Participate in staff training, staff meetings, and development activities as directed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
2 years’ experience in employment coordinator, case management, or social work
Preferred Qualifications
A Bachelor’s degree in social work, public health, psychology, counseling, or a related field
Previous experience working with justice-involved populations
Experience working with employers, supportive employment programs, and job training initiative
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to develop and deliver formal presentations to others that may include management, peers, team members, and others outside the organization
The ability to manage time so that the priority of activities determines the timing and amount of attention received
The ability to enter, record, store, or maintain information in written or electronic form
Basic knowledge of HIV infection, homelessness and justice involvement and related chronic diseases
Knowledge of the causes of homelessness, who it affects, and the factors (
Knowledge of, or ability to quickly develop competency with, issues related to justice involvement, effective intervention techniques, and motivational interviewing.
Understanding stigma, mental illness, and effective crisis intervention techniques
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to use various Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (2-15 pounds). Tasks may involve extended periods at a keyboard or workstation and on the telephone.
Sep 15, 2022
Full time
The primary responsibility of the Community Partnerships Employment Specialists is to assist justice- involved individuals in identifying and addressing barriers to obtaining gainful employment. This role serves a key function as a part of the Women Evolving program which aims to increase economic opportunities of Black Cis and Trans women. This includes creating partnerships with employers, staying closely connected with partner agencies and their employment-related services, staying current about employment openings in the Chicagoland area, and connect individuals to these opportunities. This position will directly link with the Employment Navigators to provide workforce development to women of the Women Evolving program.
The salary range for this role is $42,000 to $50,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Program Coordination and Monitoring
Identify and overcome barriers for clients of the Women Evolving program to gain employment
Partner with RiseKit, Chicago Cook Workforce Alliance, Chicagoland Workforce Development, Employment coalitions and taskforce groups to build economic workforce partnerships, identify and increase workforce opportunities
Research and develop relationships with employers, colleges/universities, community organizations and major corporations and create/maintain database for workforce development
Represent the Women Evolving program and build relationships with clients, navigators, and corrections case managers
Assist to create and support a Housing and Employment Resource Center (HERC)
Connect clients with agencies and outside services related to employment and monitor their progress
Document employment and income goals for clients in CaseWorthy (AFC’s client database)
Assist clients with obtaining and/or completing necessary documents to submit for possible employment
Provide transportation for clients to employment-related events or appointments as needed
Provide regular feedback about program successes and challenges to Director of Capacity Building, Training & Workforce Development
Provide ongoing support to Women Evolving during employment-related events including summits or virtual training sessions
Participate in case management meetings with staff and other team members to strategize about employment opportunities, provide updates and increase effectiveness with clients involving difficult situations
Assist Community Partnerships Sr. Employment Specialist on projects as determined and directed by the Director of Capacity Building, Training & Workforce Development
Other
Work collaboratively with all Women Evolving and Community Partnerships & Special Projects team members
Participate in staff training, staff meetings, and development activities as directed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
ENTRY REQUIREMENTS (EXPERIENCE AND EDUCATION)
Minimum Qualifications
2 years’ experience in employment coordinator, case management, or social work
Preferred Qualifications
A Bachelor’s degree in social work, public health, psychology, counseling, or a related field
Previous experience working with justice-involved populations
Experience working with employers, supportive employment programs, and job training initiative
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to develop and deliver formal presentations to others that may include management, peers, team members, and others outside the organization
The ability to manage time so that the priority of activities determines the timing and amount of attention received
The ability to enter, record, store, or maintain information in written or electronic form
Basic knowledge of HIV infection, homelessness and justice involvement and related chronic diseases
Knowledge of the causes of homelessness, who it affects, and the factors (
Knowledge of, or ability to quickly develop competency with, issues related to justice involvement, effective intervention techniques, and motivational interviewing.
Understanding stigma, mental illness, and effective crisis intervention techniques
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to use various Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
The ability to develop and maintain professional, trusting, and positive working relationships with mangers, supervisors, staff, co-workers, partner agencies, and vendors
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (2-15 pounds). Tasks may involve extended periods at a keyboard or workstation and on the telephone.
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.
Aug 24, 2022
Full time
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.