Donor Care Specialist I -2nd Shift

  • American Red Cross
  • Charlotte, North Carolina
  • Aug 29, 2023

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview): Provide customer service for Regional Fleet Management.  Assist with the management of fleet operation for the Region.  Manage the Regional Fleet Programs for motor vehicle registrations, operational and organizational maintenance, vehicle emergency safety equipment, issue, use, and inventory.  Accountable for ARC gasoline and minor maintenance cards, enforcement of authorized use of ARC vehicle, vehicle sales, accident, recovery and claims, and formulation and compliance of fleet budgets. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.


We are seeking a Donor Care (RN) Specialist I. Candidates must live in or around the following areas:

-Charlotte, NC

-Douglasville, GA

-W. Henrietta, NY

-Pomona, CA

 The work schedule is Tuesday – Saturday 3pm-11:30pm

 Pay Information:

  • The salary range for this position starts at $21.00/ hr. + Shift Differential


Manage donor complications arising from the donation process.  Provide appropriate care for donors reporting complications from their donation. Take appropriate and timely product action in response to additional information provided by donors. Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns. Communicate directly with donors to ensure proper care and resolution of complication. Ask probing questions to ensure facts of case are known and in order to provide correct care for donor. Manage donor complication cases to resolution and timely closure. Perform medical director/designee review and final quality review for donor complication cases. Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes. Monitor security to ensure only authorized personnel have access to confidential donor records. Prepare and provide reports for regions and BHQ regarding donor complication cases as required. Perform all necessary tasks according to procedure and within established time frames. Perform other related duties as necessary to maintain the team workflow.

Scope: Provides care to donors with complications from their donation. Has continuous contact with field staff, physicians and BHQ Hemovigilance staff.  Maintains quality and regulatory standards. Represents the Red Cross to the public during daily interactions.

Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed, and evaluated to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders).  Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Certification as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) is required.  Minimum one year of related experience in patient care, blood collections or patient testing is required. Prior blood banking or similar customer service experience preferred. Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Management Experience: N/A

Skills & Abilities: May require a valid driver's license and clean DMV record.  May be required to have basic computer skills.  Exemplary interpersonal, verbal, and written communications skills.  Ability to work on a team.

Travel: Very Little or None

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO:  Starting at 15 days a year; based on FLSA status and tenure
  • Holidays:  11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with 5% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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