Social Services Supervisor

About KIND

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety.  

Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.

Position Summary

KIND seeks a Social Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The Social Services Supervisor will also oversee specific program areas and support the national Social Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. They will staff a small caseload of critical cases and provide clinical consultation for the legal teams. 

Essential Functions

• Staffs a small caseload of critical referrals in office where the supervisor is located. 
• Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.,). 
• Ensures Social Services Coordinators (SSCs) adhere to policies and procedures. 
• Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices. 
• Develops a framework for new supervision structure to support implementation across other offices. 
• Provides therapeutic support and crisis management with the legal team. 
• Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
• Supervises MSW interns housed in field office where supervisor is located. 
• Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming. 
• Completes reports to meet both internal and external program requirements in a timely manner.
• KIND will evaluate proven local practices and institutionalize and share them across all of KIND’s offices. 
• Develops a consistent, high-quality approach to supervision, and expansion of in-house programming. 
• Supports assigned offices’ therapeutic programming and specific initiatives around client support.

Qualifications and Requirements

• Master’s degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC). 
• Advanced fluency in English and Spanish, spoken and written, is required. 
• Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns 
• Minimum five years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location). 
• Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations. 
• Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation. 
• Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution. 
• Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors. 
• Experience working with immigrant and refugee children and youth, LGBTQA communities      
• Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment. 
• Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships. 
• Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports. 
• Ability to handle tech-related responsibilities including management of digital calendars and video conferencing. 
• Strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills, responsive practice, and a racial equity lens. 
• Ability to effectively conduct trainings to diverse audiences in person and virtually. 
• Experience working with multidisciplinary or interdisciplinary teams. 
• Excellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skills. 
• Ability to thrive in a high-volume workload with fast-changing deadlines and priorities. 
• Ability to travel as assigned. 
• Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND’s team and have in-person meetings with clients.  
• Excellent written and oral communication skills in English. 
• Working knowledge of Microsoft Office Suites (such as Teams, Excel, etc.).  
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. 

$80,000 - $85,800 a year

Our Benefits 

• Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the two medical plan options, dental, and vision. 
• Pre-tax flexible spending account (FSA) for both medical and dependent care.  
• Pre-tax transit and parking spending account.  
• Employer-paid life insurance and accidental death and dismemberment insurance. 
• Employer-paid short and long-term disability insurance.  

For a complete list of benefits, please click here.  

Our Focus on Wellness

KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link.  

KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. 

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply. 

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.