Constituent Services Manager

Location: Springfield, IL, US, 62762

Job Requisition ID:  37089

Agency:  Department of Human Services 

Closing Date/Time:  07/30/2024 
Salary:  Anticipated Salary: $7,966 - $10,000 per month ($95,592 - $120,000 per year) 
Job Type:  Salaried 
County:  Sangamon 
Number of Vacancies:  1 

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Position Overview

The Office of Legislative Affairs is seeking to hire a service oriented and organized individual to serve as the agency’s Constituent Services Manager.  The Constituent Services Manager will manage constituent and legislative inquiries regarding services provided by the Department of Human Services, including, but not limited to, public assistance, mental health, and developmental disabilities services. 

Job Responsibilities

1. Manages constituent and legislative inquiries regarding services provided by the Department of Human Services.
2. Establishes priorities of assignments.
3. Independently responds to telephone inquiries regarding constituent requests, problems and/or complaints involving services provided by the Department, which requires an extensive knowledge of the department’s operations, functions and goals, personnel and organizational structure of the department to effectively determine a satisfactory resolution.  
4. Serves as an expert resource person for statutory references, legislative documents, policies and procedures and information regarding the Department’s programs and services.
5. Liaises with members of the Executive and Legislative branches of state government, other code agencies, interest and advocacy organizations, and the public. 
6. Serves as full-line supervisor. 
7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
2. Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

1. One (1) year of professional experience managing constituent and legislative inquiries for services such as public assistance or other human services for a public or private organization.
2. Three (3) years professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
3. Three (3) years of professional experience managing customer-oriented related issues and concerns.
4. Three (3) years of professional experience monitoring and resolving individuals’ inquiries situations of a sensitive nature for a public or private organization.
5. Three (3) years of professional experience communicating in oral and written form with potentially difficult individuals.
6. Two (2) years of professional experience working with federal, state, and local laws and regulations relative to issues such as to public assistance, mental health, and developmental disability related issues.
7. Two (2) years of professional legislative experience working for a private or public organization.
8. Two (2) years of professional supervisory experience.

Work Hours:  Mon - Fri, 8:30am - 5:00pm 
Work Location: 100 South Grand Ave E, Springfield, Illinois, 62762 

Office of Legislative Affairs

Constituent Services

Springfield/Sangamon County
Agency Contact:  DHS.HiringUnit@Illinois.gov

Posting Group: Leadership & Management; Social Services 

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
•A Pension Program
•Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
•3 Paid Personal Business Days annually
•12 Paid Sick Days annually (Sick days carry over from year to year)
•10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
*Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
•13 Paid Holidays annually, 14 on even numbered years
•Flexible Work Schedules (when available dependent upon position)
•12 Weeks Paid Parental Leave
•Deferred Compensation Program - A supplemental retirement plan
•Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent CareAssistance Plan (DCAP)
•GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
•5% Salary Differential for Bilingual Positions
•Commuter Savings Program (Chicago only)
These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com

Constituent Services Manager (PUBLIC SERVICE ADMINISTRATOR)(option 1 General Administration/Business Job Details | State of Illinois (jobs2web.com)