Security Officer

Position: Security Officer

Reports To:  Vice President of Guest Experience, Safety, and Risk Management

Position Summary:  

Security Officers at the Loveland Living Planet Aquarium are responsible for controlling and maintaining a safe and secure environment both for guests and employees. You are expected to display a sense of pride and professionalism that are indicative of an industry leader, visibly recognized through your actions and attitude by co-workers, aquarium staff, volunteers, contractors, and guests alike.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have a High School diploma or equivalent.
• Must speak fluent English. Other spoken languages a plus.
• Prior security, EMT and/or law enforcement experience working in a fast-paced environment where the focus is on quality customer service and guest experience.
• Previous customer service experience also a plus.

Critical Skills/Competencies

• Have a working knowledge of resources available including computer, telephone, radio, property surveillance cameras and alarm systems as trained.
• Ability to interact positively with guests in all types of situations and to de-escalate any potential hostile or aggressive situation.
• Ability to work in a fast-paced environment, successfully handling multiple tasks such as daily activity log, key and radio control forms, lost and found and assist with deliveries admitted onto Aquarium property, especially before and after operating hours.
• Ability to meet scheduled time: 8:00am – 4:00pm Monday - Friday
• Possess a valid CPR/AED/First Aid certification, or be able and willing to obtain within the first 3 months of employment.

Essential Duties and Responsibilities

• Respond to medical emergencies, providing an appropriate level of First Aid care and CPR response within acquired certified scope of medical training.
• Answer guest questions and offer Aquarium operating information.
• Provide crowd management/control when necessary.
• Assume responsibility for any issues that pose a safety hazard to employees or guests and mitigate those issues as soon as practical.
• Complete all departmental paperwork including daily activity log and incident reports.
• Respond to and defuse any potentially hostile situations.
• Attend ongoing training for security guard and related subjects to enhance qualifications as a Security Officer.
• Operate CCTV surveillance system and conduct regular foot patrols of Aquarium property.
• Respond to assignments such as VIP and cash escorts.
• Additional responsibilities may be delegated due to the culture of the aquarium.

Physical Demands

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand and walk for long periods of time.
• Ability to run.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-50lbs.
• Ability to pull and push up to 0-50lbs.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.

Mental Demands

The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to maintain composure, manage emotions and professionally handle a range of situations in fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.

Work Environment

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to various temperature, humidity, and wetness
• Wet, dirty, uneven surfaces and walkways
• Exposure to confined spaces.

https://livingplanetaquarium.org/jobs/