Admissions Representative I

Job Summary

Are you passionate about making an impact and empowering individuals to pursue an education that fits their career goals? Is it your time to be the difference? If so, Hawkeye Community College has a great opportunity for you.

The Admissions department is looking to hire two full-time Admissions Representative I individuals who are excited to have a positive impact on people's lives to join their team.  In the Office of Admissions, the team is passionate about developing student friendly processes and delivering a high-level student service experience.  As an Admissions Representative I, you are encouraged to use your creative skills to develop best practices in order to meet the needs of the populations you will serve.  This is achieved by building rapport with students, school districts, and interdepartmentally across campus in order to provide gold-standard student experiences.  Consistent professional development is also encouraged and embraced in the Office of Admissions as we are all continuing to learn new and engaging ways to reach prospective students.

Specifically, as an Admissions Representative I, you oversee a recruitment territory that involves visiting high schools, attending college fairs, and developing community partnerships. Additionally, you collaborate with three primary areas in Admissions - CRM, Processing, and Recruitment, as well as work in partnership with Academic Affairs, High School Partnerships (dual enrollment), Marketing, and other areas across campus to effectively recruit students to Hawkeye Community College. 

Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs.  Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. 

Essential Job Functions  

Important responsibilities and duties may include, but are not limited to, the following:

• Implements best practices in recruiting prospective students in assigned territories focused on traditional ages students.
• Coordinates and facilitates individual appointments through virtual and in-person opportunities including campus tours, faculty advisor meetings and collaboration with college athletics.
• Provides accurate academic and non-credit program information, admission requirements as well as information on financial aid, scholarships and other sources of funding to prospective students.
• Verifies and provides follow-up to students regarding their application status, admissions inquiries and requirements via on-site visits, phone, text and email.
• Assists in small and large group admissions presentations/activities including presenting to prospective student campus groups visits.
• Assists and participates in the coordination of virtual and face-to-face Experience Hawkeye Visit Days, departmental and other college events.
• Organizes high school and college fair visits at select state and regional school systems.
• Visits and supports community agencies/organizations to provide resources regarding opportunities at Hawkeye.
• Utilizes Recruit CRM to contact, track and record interactions with prospective students.
• Creates and distributes informational materials, including website updates and registration session handouts/slideshows.
• Develops and maintains positive relationships with school counselors, teachers, and community outreach partners.
• Works evenings and weekends as needed.
• Participates in internal and external committees as assigned.
• Performs other duties as assigned.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.

Minimum Qualifications

• Associate’s degree.
• One (1) year of relevant work experience such as customer service, recruitment, territory management, sales etc. or a combination of related education and work experience to total 3 years.
• Demonstrated ability to communicate effectively, clearly and concisely, both orally and in writing, through presentations and one-on-one meetings with students and parents.
• Demonstrated ability to work a flexible schedule to include evenings and weekends as needed.
• Demonstrated ability to complete multiple tasks with frequent interruptions and high volume of work with deadlines.
• Must possess a current driver’s license valid in the State of Iowa and a driving record insurable by the College’s insurer.
• Demonstrated ability to travel to and from appointments.
• Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
• Ability to demonstrate strong interpersonal communication.
• Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
• Demonstrated ability to execute organization and department policies and procedures.
• Demonstrated ability to handle confidential/sensitive information with discretion.

Preferred Qualifications

• Bachelor’s degree in education, communications, student affairs, business, or related field.
• Three years of experience in student recruitment, territory management, sales, or other relevant work
• Experience in diverse student recruitment.
• Experience collaborating with campus, community focused and/or business entities.
• Understands the admissions funnel and best practices related to student recruitment and CRM utilization.
• Multi-lingual speakers (preferably Spanish).
• Community College education and/or work experience.

Working Conditions

Anticipated schedule is Monday – Friday 8:00am to 4:30pm with occasional evenings and/or weekends due to business need and/or events.

Requires skills for succeeding in an office environment, using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Work is performed in an office setting.  Sit, stand, bend, lift and move intermittently during working hours. During course of day, interact with student, faculty and staff in person, by telephone and computers.

Employment Status

Full time, nonexempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).

• Salary/wages will be commensurate with the candidate’s education and experience.
• The wage range for this position begins at $41,500.

Application Procedure

• Complete an online application at hawkeyecollege.edu/employment
  • Submit/upload a cover letter that addresses the following:
    • Describe your experience you have had with college admissions and/or recruitment in general.
    • Explain your working knowledge of computer software including Microsoft Office and Google Suite. Additionally, include any student information systems and/or CRM (Customer Relations Management) systems knowledge or experience.
    • Describe any experience you have had in customer service to students, faculty, staff, and/or the general public.
    • Describe the way you are able to create professional relationships and provide specific examples of how you have done this.
  • Submit/upload a resume.
  • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
• Priority screening is set to begin on Monday, August 19, 2024. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college. 

Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov. 

If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.