Floater Access Representative

Cummins Behavioral Health Systems, Inc. has a new opportunity for an experienced office professional in a rewarding career as Floater Access Representative to provide services at our Outpatient Clinics. The position will primarily work at our Indianapolis and Avon offices and will on occasion travel to work at our offices in Crawfordsville, Greencastle, or Lebanon as needed. This is a full-time position working 40 hours per week with milage reimbursement for travel between offices.

Job Summary:

The Access Representative performs essential office functions pertaining to admission process including, inquiry, virtual access, scheduling, and authorization/denial management. 

Essential Functions:

1. Greet visitors in a courteous and professional manner and ensure that the Visitor Sign-in Policy and Procedures is followed.

2. Answer phones in a courteous, professional manner and transfer calls as needed.  Routinely check voice mail throughout day and complete needed follow-up.

3. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Obtain insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed.

4. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, collect fees for service and print receipt.

5. Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed.

7. Send, Scan, Log documents into the chart as needed.

Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.          

Education and/or Experience:

• Two (2) years of work experience in medical or behavioral health office is desired.
• Previous experience with Microsoft Word and Excel; and
• High School graduate or equivalent preferred.

Bilingual preferred but not required.

Knowledge, Skills & Abilities:

• Ability to establish rapport quickly.
• Ability to communicate and demonstrate problem-solving skills.
• Ability to collect information from consumer and family members to determine nature and extent of consumer needs.
• Ability to maintain ethical behavior in relationship with consumer.
• Ability to provide courteous customer service to consumers and other staff members.

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Benefits Include:

• Competitive salaries
• Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages. 
• Excellent work life balance 
• Generous paid time starting with 23 days for sick, personal or vacations time.
• 8 paid holidays
• Generous employer matching contributions into your 401K program
• Cummins is a qualifying employer for Public Service Loan Forgiveness programs.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability stat

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cumminsbhs.hirecentric.com/jobs/232497-47726.html