Permit Flow Control Project Manager (Project/Program Manager II)

SUMMARY

The Department of Local Services, Permitting Division, is accepting applications for a Permit Flow Control Project Manager (Project/Program Manager II). This role will be responsible for developing and managing processes that generate data reports to help managers prioritize team tasks and ensure timely project completion.

The Permit Flow Control Project Manager is critical in providing the information needed for managers to align team efforts with organizational priorities under tight deadlines. This individual will oversee specific projects or programs, drive the adoption of project management practices, and coordinate work assignments to support timeliness. The successful candidate will possess strong analytical skills for identifying and implementing process improvements and effective communication skills for updating internal and external stakeholders on project status. The role involves working closely with various team members, participating in meetings with leadership, and providing work plans to ensure organizational goals are met.

About the Department of Local Services:
King County is the local service provider for the roughly one quarter-million people who live in the unincorporated areas of the county; collectively, these communities would be the second largest city in the state. The Department of Local Services includes a Director's Office, and the Road Services and Permitting Divisions. Together, this department provides a single executive point of accountability for delivering local services to all unincorporated areas. 

To learn more about the Permitting Division please visit our website at King County Permits. 

Our commitment to Equity, Racial and Social Justice:
The Department of Local Services is deeply dedicated to fostering equity, racial and social justice in every aspect of our work.  Our commitment to “True North” values which ensures every person has the opportunity to thrive and reach their full potential and forms the core of our mission and purpose.  Our pledge is to cultivate, embrace, and celebrate the distinct experiences, viewpoints, and perspectives of our people, partners, and the communities we serve. Through this work, we dismantle systemic barriers, address inequities, and actively confront prejudices and biases. We acknowledge this journey is ongoing, and we remain steadfast in our efforts to create a positive impact for our employees and communities alike. 

JOB DUTIES

Applying equity, racial and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As the Permit Flow Control Project Manager, you will: 

• Create, manage, and maintain processes for generating timely and accurate data reports to support the efficient progression of projects within tight deadlines.
• Provide data analysis that will assist managers in prioritizing tasks and work assignments for their teams to ensure projects are completed on time.
• Analyze data and feedback to identify and recommend process improvements, while continuously seeking opportunities to enhance efficiency and effectiveness.
• Take ownership of specific projects or programs requiring project/program management oversight.
• Influence and oversee the adoption and implementation of project management practices within the organization.
• Work closely with various team members across the organization to achieve organizational goals.
• Participate in meetings with leadership, management, and staff to coordinate projects and provide work plans as needed.
• Use project management software to generate and deliver reports that highlight reviewer feedback and project timelines.
• Effectively communicate project status, updates, and recommendations to both internal and external stakeholders.
• Other duties as assigned.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS

Minimum Qualifications: 

• Bachelor’s degree in Business Administration, Project Management, or a related field; or any combination of education and experience that clearly demonstrates knowledge of project management principles and the ability to perform the duties of the position.
• Demonstrated experience in project/program management, including the ability to manage multiple projects with competing timelines.
• Proficiency with project management software tools such as MS Project, Airtable, Asana, Jira or other to generate reports and manage project timelines.
• Proficiency with MS Excel and MS Power BI, or other data analysis and visualization tools.
• Strong analytical skills with the ability to interpret data and feedback to identify opportunities for process improvements.
• Ability to implement data-driven changes to enhance organizational efficiency and project outcomes.
• Excellent verbal and written communication skills, with the ability to convey project status and recommendations effectively to diverse audiences.
• Experience in presenting information to leadership and teams in a clear and concise manner.
• Highly organized with the ability to manage multiple priorities and tasks simultaneously.
• Capable of maintaining focus and delivering results under tight time constraints.
• Ability to work collaboratively with a wide variety of team members and personalities.
• Experience in coordinating with cross-functional teams to achieve shared goals.
• Experience in managing or coordinating work assignments with management.
• Skilled in participating in and facilitating meetings with various levels of leadership and staff.
• Experience in providing work plans and coordinating project activities during meetings. 

Desired Qualifications: 

• Proficiency with SharePoint, OneDrive, or other information, data sharing, and document management tools, systems, and repositories.
• Experience with permitting processes, permitting systems and public portals such as Accela Civic Platform, MyBuildingPermit.com, or comparable.

Permit Flow Control Project Manager (PPM II)

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.