Permit Technician Assistant, Community Development

APPLICATIONS SUBMITTED ON THIS PLATFORM WILL NOT BE ACCEPTED. YOU MUST APPLY ON CLARK COUNTY'S WEBSITE TO BE CONSIDERED FOR THE POSITION.

For Complete Job Announcement, Application Requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:

https://www.clark.wa.gov/human-resources/explore-careers-clark-county

Job Summary

This position serves as first contact for customers (citizens, developers, etc.) regarding the requirements, policies and procedures of land-use and building permits and related technical services and information. Serves as a liaison between the public and technical/professional staff. Provides general information about other divisions within the department to customers and refers them to appropriate outside agencies as necessary. Emphasis is on providing comprehensive customer service to ensure accurate and efficient response to requests. Customer contact occurs by walk-ins, phones, electronic mail, and postal mail. The customer service focus provides a foundation for all technical work and processes.

Qualifications

Education and Experience:

High school diploma or GED and two years of experience emphasizing intensive public contact, customer service, processing of technical work such as interpretation and explanation of complex regulations to customers.

Experience or training in building codes and permit processes or other aspects of planning, zoning review, code enforcement, or land development is highly desirable or any combination of education or experience which would demonstrate the ability to perform the work.

Knowledge of… laws, county codes, ordinances, and policies governing urban planning, land use and building codes; the objectives, principles, and techniques of urban and rural planning and land use control; land use and building permit processes, procedures and requirements; computer permit tracking system and geographic information systems (GIS) programs; standard office practices and procedures; business English; record keeping methods and procedures.

Ability to… interpret legal documents such as zoning codes, ordinances, resolutions, and legal descriptions; organize, record, and tabulate technical information; accurately explain policies, procedures, laws, regulations, codes and ordinances, both orally and in writing; read and interpret maps, drawing of plots, building sites, water and sewage systems; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; operate standard office machines and equipment.

SELECTION PROCESS:

Resume and other documents must be attached together in the 'Resume Upload' section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) - An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

Employment references will be conducted for the final candidates and may include verification of education.

It is general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.

This position will remain open until filled.

Examples of Duties

Duties may include but are not limited to the following:

• Ensures customers receive friendly, comprehensive, accurate, and efficient service for requests and inquiries.  Maintains a positive, professional approach to all customers, staff, and/or other interested parties.
• Demonstrates effective listening and communication skills to ensure customers understanding.  Asks appropriate questions to gather all pertinent information before directing or advising customers on issues. 
• Acts proactively to inform and educate customers about County and related processes and procedures.  Provides customers with all pertinent verbal and written information to try and ensure customers have a thorough understanding of the process.
• Builds appropriate rapport with customers to set a positive tone.  Works to diffuse angry customers without heightening the situation.
• Receives, reviews, and processes a variety of land-use and building permit requests and applications.  Assists general public in completion of these forms and documents.  Refers public to appropriate agencies as necessary.
• Interprets building and land-use codes including stormwater, zoning, and environmental issues.
• Issues building permits after reviewing, analyzing, and researching applications that have gone through the development review process for ordinance compliance and conditions of approval.
• Issues certificates of occupancy for residential and commercial buildings.
• Calculates fees for all building permits and land use applications.
• Reviews and analyzes legal descriptions, legal documents, conveyances, and other information to determine the legal lot status of parcels of land.
• Reviews all land use and building applications for completeness (counter complete).
• Responds orally or in writing to inquiries of a routine nature concerning land use and building codes.
• Processes Type I applications, which include reviewing for compliance with county codes, and preparing staff reports and decisions for the customer.  Type I applications include but are not limited to boundary line adjustments, legal lot determinations, sign permits, and Planning Director reviews.
• Utilizes the County’s geographical information system and the permit tracking system.
• Operates a variety of office equipment such as computer terminal, cash register, 2-way radio, FAX machine, calculator and copier.
• Serves as a liaison between the public and technical/professional staff
• Assists the public by providing general information regarding all of Community Development’s functions and/or divisions.
• Other duties may be assigned.

Salary Grade

Local 307.6A

Salary Range

$23.66 - $30.76- per hour

Close Date

Open Until FilledRecruiter

Brianna Bradley

Email:

Brianna.Bradley@clark.wa.gov

Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.  Some types of employees in some positions and bargaining units might have different benefits and additional compensation.  More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.  

For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.

APPLICATIONS SUBMITTED ON THIS PLATFORM WILL NOT BE ACCEPTED. YOU MUST APPLY ON CLARK COUNTY'S WEBSITE TO BE CONSIDERED FOR THE POSITION.

For Complete Job Announcement, Application Requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:

https://www.clark.wa.gov/human-resources/explore-careers-clark-county