Senior Content Management Specialist

Purpose: This position will support the work of the resource management unit by acquiring, receiving, and processing library electronic resources.

Responsibilities

• Performs advanced work acquiring and monitoring the full lifecycle of, establishing access to, and troubleshooting electronic resources and digital collections to ensure accurate and timely order fulfilment, referring as necessary to appropriate supervisors.
• Maintains accurate and up-to-date acquisitions and licensing information in the Libraries’ Integrated Library System (ILS), Alma, and other subscription management platforms.
• Performs advanced work with the acquisition of all package and non-package streaming media resources, eBook management, package reconciliation, and troubleshooting electronic resources access issues.
• Undertakes and coordinates project-based work as required to accommodate wider policy and procedural changes.
• Participates in department meetings. Serves on committees, task forces, and working groups related to departmental responsibilities. Attends training initiatives as directed by supervisor or Head of Content Management.
• Other related functions as assigned.

Required Qualifications

• High school diploma (or GED) and four years of library work experience.
• Experience processing purchase transactions in a public or private organizational setting.
• Excellent attention to detail and high degree of accuracy in performing tasks.
• Enthusiasm for delivering high quality service.
• Excellent communication skills and ability to communicate effectively to both technical and non-technical users.
• Demonstrated ability to be flexible with changing work assignments and environments.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor’s degree.
• Experience working in an academic library in an Acquisitions, Serials, or Technical Services environment.
• Experience working with an integrated library system/library service platform.
• Experience working directly with vendors in establishing business relationships and addressing issues related to the purchase, receipt, or access of electronic resources.
• Meticulous attention to detail and highly developed organizational skills, able to organize workflow and coordinate activities.
• Evidence of maintaining current awareness of trends, standards, and ongoing developments in library technical services workflows, systems, and platforms.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills.

Working Conditions

• May work around standard office and library conditions.
• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Lifting objects, bending, kneeling, walking, standing.

Work Shift: Monday – Friday, typically between 7 am and 6 pm as arranged with manager. Flexible work arrangements available after initial onboarding period.