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customer experience partner concierge
MDM Winshuttle Evolve Developer
Lamb Weston Eagle, ID
About Lamb Weston We love making fries almost as much as you like eating them! Since the 1950’s, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 9,000+ team members around the world, it’s our business to see the possibilities in potatoes and people. We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow. We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you’d expect from the most inventive potato company in the world! Join Lamb Weston! We bring the world together with our fries. Job Description Summary                 We are looking for a Developer focused on Winshuttle’s Evolve platform. This developer should have experience in Master Data Management processes in Evolve or the previous Winshuttle solution, Foundation. This role will require a strong understanding of SAP data structures, particularly for business partners, materials, and finance records.  As an Evolve developer, you will be responsible for the creation and maintenance of data scripts, process solutions, testing and security within the Evolve platform according to business rules, governance standards and policy. You will be responsible for your datasets within this program and provide support to the Master Data Management teams, Governance teams, and project teams where Evolve will be involved. Front end analysis is required to verify request for consistency, completeness, and 100% accuracy upon request. You will assist with the completion of basic system configuration changes for current business applications. Assists in projects/research to define business systems requirements and recommend appropriate solutions. Job Description This position requires experience and business knowledge in the definition and management of the different Master Data elements in S4/Hana. These include customers (sold-to, bill-to, ship-to, payer), vendor (business partner types), materials master and finance master data. An end-to-end understanding of these different datasets, and how they relate to other data elements and business processes, will be critical for guiding various teams in managing master data scenarios. This position requires experience in collecting business requirements and creating detailed functional solutions documentation.  Experience in coordinating testing with business users and capturing change.   Responsible for script creation/maintenance in Winshuttle Studio.   Responsible for Evolve forms and workflow creation/maintenance, end to end testing of solutions, as well as promoting them from non-prod to prod environments.   Responsible for setting up users, assigning licenses and assigning/maintaining groups.   Maintain knowledge and experience of SAP S4/HANA.   Create, review, and maintain quality documentation (Business process documents, process flows, forms, testing and procedures, etc.).   Continue to look for and drive process improvements.   Solve and understand how our processes work within Evolve and SAP.   Takes work direction from the Master Data Management Manager/Supervisor and Data Governance Business Partners.   Highlight needs for new business rules, standards, or policy.      Effectively work across operational needs and project work.    Enable improvement of data quality and the protection of sensitive data through modifications to organization policies and standards, principles, processes, and data.   Basic & Preferred Qualifications Bachelor’s degree preferred or equivalent experience with minimum 3-4 years related experience analyzing, validating, and posting data.  2-3 Years’ experience with solution scoping, development and delivery with Winshuttle Studio, Composer and Foundation.   Knowledge of SAP business processes related to master data creation and maintenance in S/4 Hana, especially material master, customer, vendor, and finance.  Knowledge of the SAP GUI – transactions related to master data.    Knowledge of backend tables  Knowledge of SAP ABAP development a plus, especially BAPIs and RFCs   Knowledge of SAP PLM, Salesforce.com, and SLP Ariba a plus.  Experience collecting business requirements and creating detailed functional solution documentation.  Experience coordinating UAT testing with business users and capturing changes/issues, then prioritizing, and addressing them.  Passionate attitude toward data quality with a strong attention to detail.  Ability to work in a fast-paced, multi-faceted, high transaction team environment.   Excellent written and verbal communication skills.  Ability to maintain confidentiality.  Ability to manage multiple priorities or projects, be organized and plan.  Ability to work independently and as a team player.  Ability to complete quality work within defined service targets in situations with tight turnarounds and deadlines.  Experience with Microsoft Office Suite, ServiceNow and ability to comfortably navigate multiple databases.   Continuous improvement mindset.  Ability to exercise independent judgement.  Capacity to consistently apply standard policies and procedures and support their creation.  Flexibility to provide support to multiple roles within data governance. Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive.  Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, Vision Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts Well-being programs including companywide events and a wellness incentive program Paid Time Off Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance Family-Friendly Employee events Employee Assistance Program services – mental health and other concierge type services Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.
Feb 23, 2024
Full time
About Lamb Weston We love making fries almost as much as you like eating them! Since the 1950’s, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 9,000+ team members around the world, it’s our business to see the possibilities in potatoes and people. We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow. We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you’d expect from the most inventive potato company in the world! Join Lamb Weston! We bring the world together with our fries. Job Description Summary                 We are looking for a Developer focused on Winshuttle’s Evolve platform. This developer should have experience in Master Data Management processes in Evolve or the previous Winshuttle solution, Foundation. This role will require a strong understanding of SAP data structures, particularly for business partners, materials, and finance records.  As an Evolve developer, you will be responsible for the creation and maintenance of data scripts, process solutions, testing and security within the Evolve platform according to business rules, governance standards and policy. You will be responsible for your datasets within this program and provide support to the Master Data Management teams, Governance teams, and project teams where Evolve will be involved. Front end analysis is required to verify request for consistency, completeness, and 100% accuracy upon request. You will assist with the completion of basic system configuration changes for current business applications. Assists in projects/research to define business systems requirements and recommend appropriate solutions. Job Description This position requires experience and business knowledge in the definition and management of the different Master Data elements in S4/Hana. These include customers (sold-to, bill-to, ship-to, payer), vendor (business partner types), materials master and finance master data. An end-to-end understanding of these different datasets, and how they relate to other data elements and business processes, will be critical for guiding various teams in managing master data scenarios. This position requires experience in collecting business requirements and creating detailed functional solutions documentation.  Experience in coordinating testing with business users and capturing change.   Responsible for script creation/maintenance in Winshuttle Studio.   Responsible for Evolve forms and workflow creation/maintenance, end to end testing of solutions, as well as promoting them from non-prod to prod environments.   Responsible for setting up users, assigning licenses and assigning/maintaining groups.   Maintain knowledge and experience of SAP S4/HANA.   Create, review, and maintain quality documentation (Business process documents, process flows, forms, testing and procedures, etc.).   Continue to look for and drive process improvements.   Solve and understand how our processes work within Evolve and SAP.   Takes work direction from the Master Data Management Manager/Supervisor and Data Governance Business Partners.   Highlight needs for new business rules, standards, or policy.      Effectively work across operational needs and project work.    Enable improvement of data quality and the protection of sensitive data through modifications to organization policies and standards, principles, processes, and data.   Basic & Preferred Qualifications Bachelor’s degree preferred or equivalent experience with minimum 3-4 years related experience analyzing, validating, and posting data.  2-3 Years’ experience with solution scoping, development and delivery with Winshuttle Studio, Composer and Foundation.   Knowledge of SAP business processes related to master data creation and maintenance in S/4 Hana, especially material master, customer, vendor, and finance.  Knowledge of the SAP GUI – transactions related to master data.    Knowledge of backend tables  Knowledge of SAP ABAP development a plus, especially BAPIs and RFCs   Knowledge of SAP PLM, Salesforce.com, and SLP Ariba a plus.  Experience collecting business requirements and creating detailed functional solution documentation.  Experience coordinating UAT testing with business users and capturing changes/issues, then prioritizing, and addressing them.  Passionate attitude toward data quality with a strong attention to detail.  Ability to work in a fast-paced, multi-faceted, high transaction team environment.   Excellent written and verbal communication skills.  Ability to maintain confidentiality.  Ability to manage multiple priorities or projects, be organized and plan.  Ability to work independently and as a team player.  Ability to complete quality work within defined service targets in situations with tight turnarounds and deadlines.  Experience with Microsoft Office Suite, ServiceNow and ability to comfortably navigate multiple databases.   Continuous improvement mindset.  Ability to exercise independent judgement.  Capacity to consistently apply standard policies and procedures and support their creation.  Flexibility to provide support to multiple roles within data governance. Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive.  Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, Vision Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts Well-being programs including companywide events and a wellness incentive program Paid Time Off Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance Family-Friendly Employee events Employee Assistance Program services – mental health and other concierge type services Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.
Global Arts Live
Individual Giving Manager
Global Arts Live Cambridge, MA
Individual Giving Manager   Global Arts Live   Cambridge, MA, United States     ORGANIZATIONAL OVERVIEW   For over 30 years, Global Arts Live has brought exceptional global music and dance to stages across greater Boston. We invest in longstanding relationships with artists, support them with commissions, develop audiences for their work, and create connections to under-represented immigrant populations and communities of color in our region. Since inception, Global Arts Live has presented more than 800 artists from 70+ countries in over 1,500 performances attended by more than 1 million people. With an artistic vision focused on cultural diversity, many of our artistic projects express universal themes of identity, immigration, heritage, and inclusion. 70% of presented artists identify as BIPOC. Audience surveys show that our audiences roughly correlate to the Boston area population with 23% of our audiences identifying as BIPOC and 44% speaking a language other than English. We aspire to transcend borders, cultivate community, and enrich lives.     Global Arts Live is ushering in an unprecedented phase of growth and innovation centered around the launch of a new performing arts center in Kendall Square, Cambridge (2026). With the building’s design and construction funded by a real estate developer, Global Arts Live is engaged in a $15M fundraising campaign to launch and support the new performing arts center’s future operations.     JOB OVERVIEW   As the Individual Giving Manager in a recently expanded development department, you will help shape an exciting new phase of growth and innovation for the organization. Reporting to the Director of Advancement, and working with the CEO, Board of Directors, and Global Arts Live staff, you will help create new individual giving strategies for major giving and membership as well as support pipeline development for the $15M campaign for the new performing arts center.     RESPONSIBILITIES   Design strategies for and implement membership campaigns, driving toward annual goals. Write, produce, and manage prospect and member communications, including direct mail, email, social media, webpages, online giving, and phone communications.   Manage individual donor stewardship activities and member benefit fulfillment, including thank you calls, donor swag, concierge ticketing service, etc.    Coordinate membership receptions and some special events, including supporting the anticipated 1st annual Gala.   Create advancement communications and fundraising materials such as email newsletters, gala invitations, and annual report.   Conduct prospect research and donor analysis to support all major gift activities.    Manage donor records in relational database, generate reports, and track, analyze, and report fundraising metrics.    Process gifts and manage acknowledgements for Global Arts Live members and donors.    Attend concerts periodically and promote membership.   Other Duties   Coordinate and track departmental expense budget.   Represent Global Arts Live at cultivation events and other interactions in community and professional forums, groups, and partner organizations.   Attend to other duties and administrative support as assigned.     DESIRED SKILLS & ATTRIBUTES   Commitment to fundraising and institutional advancement in pursuit of the mission.   Excellent interpersonal, communication, and writing skills.   Organized, attentive to details, and oriented to problem-solving.   Demonstrated ability to take initiative and build a strategy to achieve a goal.   Interest in authentic work with diverse communities and cultures, and commitment to advancing anti-racism in mission delivery and the workplace.   Discretion in handling confidential information.   Passion for global or other kinds of music, dance, and the mission of Global Arts Live.     QUALIFICATIONS   At least two years of professional experience fundraising from individuals, ideally with a membership program in a nonprofit organization.   Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).   Experience with a Customer Relations Management system such as Tessitura.   Experience with Donor Search or other prospect research tools, a plus.   Must be able to sit for extended periods of time, walk up and down stairs, and lift 30 lbs.     Not sure you meet 100% of our qualifications? If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with non-traditional workplace experience and backgrounds. Whether you’re new to arts and culture, returning to work after a gap in employment, or ready to take the next step in your career path, we will be glad to consider your application. Please use your cover letter to tell us about your experience and what you hope to bring to this role.      WORK ENVIRONMENT   Global Arts Live offices are located at 720 Massachusetts Avenue, Cambridge, MA, and concerts are currently held at different locations in Boston, Somerville, and Cambridge.   Work is generally performed in the office and at events, with some flexibility for working remotely.   Some night and weekend work at concert events required.     COMPENSATION   This is a full-time salaried, exempt position.   $50,000-$65,000 annual salary, based upon applicant’s experience with fundraising from individual donors.    A generous benefits package includes health and dental insurance, flexible spending accounts, a retirement plan, and professional development opportunities.     TO APPLY   Application Deadline: June 9. You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.     Please create a single pdf with your cover letter, resume, and references. (We will give you advance notice before contacting your references.) In your cover letter please mention how you heard of this opportunity.   Email the pdf to work@globalartslive.org , with “IGM” and your Last Name, First Initial, in both the email subject line and pdf name.   All applicants will receive a request from our Business Office to participate in a two-minute demographic survey, as part of our commitment to conducting an equitable hiring process. Your responses to this survey are optional, anonymous, and will only be used to assess the aggregate diversity of our candidate pool. Responses will not be shared with the hiring manager or used to consider your job application. Thank you in advance for completing the survey.     Global Arts Live is an equal opportunity employer and welcomes applications from candidates of all races, abilities, genders, sexual orientations, religions, ethnicities, and national origins. Global Arts Live is committed to creating a work environment that values respect, integrity, diversity, equity, and inclusion .    
May 09, 2023
Full time
Individual Giving Manager   Global Arts Live   Cambridge, MA, United States     ORGANIZATIONAL OVERVIEW   For over 30 years, Global Arts Live has brought exceptional global music and dance to stages across greater Boston. We invest in longstanding relationships with artists, support them with commissions, develop audiences for their work, and create connections to under-represented immigrant populations and communities of color in our region. Since inception, Global Arts Live has presented more than 800 artists from 70+ countries in over 1,500 performances attended by more than 1 million people. With an artistic vision focused on cultural diversity, many of our artistic projects express universal themes of identity, immigration, heritage, and inclusion. 70% of presented artists identify as BIPOC. Audience surveys show that our audiences roughly correlate to the Boston area population with 23% of our audiences identifying as BIPOC and 44% speaking a language other than English. We aspire to transcend borders, cultivate community, and enrich lives.     Global Arts Live is ushering in an unprecedented phase of growth and innovation centered around the launch of a new performing arts center in Kendall Square, Cambridge (2026). With the building’s design and construction funded by a real estate developer, Global Arts Live is engaged in a $15M fundraising campaign to launch and support the new performing arts center’s future operations.     JOB OVERVIEW   As the Individual Giving Manager in a recently expanded development department, you will help shape an exciting new phase of growth and innovation for the organization. Reporting to the Director of Advancement, and working with the CEO, Board of Directors, and Global Arts Live staff, you will help create new individual giving strategies for major giving and membership as well as support pipeline development for the $15M campaign for the new performing arts center.     RESPONSIBILITIES   Design strategies for and implement membership campaigns, driving toward annual goals. Write, produce, and manage prospect and member communications, including direct mail, email, social media, webpages, online giving, and phone communications.   Manage individual donor stewardship activities and member benefit fulfillment, including thank you calls, donor swag, concierge ticketing service, etc.    Coordinate membership receptions and some special events, including supporting the anticipated 1st annual Gala.   Create advancement communications and fundraising materials such as email newsletters, gala invitations, and annual report.   Conduct prospect research and donor analysis to support all major gift activities.    Manage donor records in relational database, generate reports, and track, analyze, and report fundraising metrics.    Process gifts and manage acknowledgements for Global Arts Live members and donors.    Attend concerts periodically and promote membership.   Other Duties   Coordinate and track departmental expense budget.   Represent Global Arts Live at cultivation events and other interactions in community and professional forums, groups, and partner organizations.   Attend to other duties and administrative support as assigned.     DESIRED SKILLS & ATTRIBUTES   Commitment to fundraising and institutional advancement in pursuit of the mission.   Excellent interpersonal, communication, and writing skills.   Organized, attentive to details, and oriented to problem-solving.   Demonstrated ability to take initiative and build a strategy to achieve a goal.   Interest in authentic work with diverse communities and cultures, and commitment to advancing anti-racism in mission delivery and the workplace.   Discretion in handling confidential information.   Passion for global or other kinds of music, dance, and the mission of Global Arts Live.     QUALIFICATIONS   At least two years of professional experience fundraising from individuals, ideally with a membership program in a nonprofit organization.   Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).   Experience with a Customer Relations Management system such as Tessitura.   Experience with Donor Search or other prospect research tools, a plus.   Must be able to sit for extended periods of time, walk up and down stairs, and lift 30 lbs.     Not sure you meet 100% of our qualifications? If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with non-traditional workplace experience and backgrounds. Whether you’re new to arts and culture, returning to work after a gap in employment, or ready to take the next step in your career path, we will be glad to consider your application. Please use your cover letter to tell us about your experience and what you hope to bring to this role.      WORK ENVIRONMENT   Global Arts Live offices are located at 720 Massachusetts Avenue, Cambridge, MA, and concerts are currently held at different locations in Boston, Somerville, and Cambridge.   Work is generally performed in the office and at events, with some flexibility for working remotely.   Some night and weekend work at concert events required.     COMPENSATION   This is a full-time salaried, exempt position.   $50,000-$65,000 annual salary, based upon applicant’s experience with fundraising from individual donors.    A generous benefits package includes health and dental insurance, flexible spending accounts, a retirement plan, and professional development opportunities.     TO APPLY   Application Deadline: June 9. You are encouraged to apply as soon as possible since interviews will be scheduled on a rolling basis.     Please create a single pdf with your cover letter, resume, and references. (We will give you advance notice before contacting your references.) In your cover letter please mention how you heard of this opportunity.   Email the pdf to work@globalartslive.org , with “IGM” and your Last Name, First Initial, in both the email subject line and pdf name.   All applicants will receive a request from our Business Office to participate in a two-minute demographic survey, as part of our commitment to conducting an equitable hiring process. Your responses to this survey are optional, anonymous, and will only be used to assess the aggregate diversity of our candidate pool. Responses will not be shared with the hiring manager or used to consider your job application. Thank you in advance for completing the survey.     Global Arts Live is an equal opportunity employer and welcomes applications from candidates of all races, abilities, genders, sexual orientations, religions, ethnicities, and national origins. Global Arts Live is committed to creating a work environment that values respect, integrity, diversity, equity, and inclusion .    
Terpene Journey
Security Concierge
Terpene Journey Swampscott, MA, USA 01907
Security Concierge Evening Part-Time Role:   Wednesday/Thursday/Friday/Saturday from 5:30pm to 10pm (4 days every week) Morning Part-Time Role:   Friday/Saturday from 9am to 5:30pm, Sundays from 11am to 8pm (3 days every week) Do you take pride in your ability to serve the public in a calm, professional, and open demeanor? Love the sense of satisfaction in knowing you're providing a presence of safety and security but in a warm way? As a Security Concierge, you will play an important role in creating a welcoming and safe environment for customers. You will function as part of the retail team with a security perspective -- providing top-notch customer service and security . As a Terpene Journey Security Concierge, you will be responsible for: Greeting customers enthusiastically, politely and with a smile. Manners are important. Opening doors for all customers as they enter and exit the store. You view opening doors as an important part of creating an outstanding guest experience as opposed to a chore. Verifying IDs carefully and thoroughly for all who enter our premises Ensuring a safe and efficient shopping process through queue management Monitoring the parking lot and conducting perimeter checks Supporting intake of deliveries Other standard security responsibilities Supporting the audit process, as needed Abiding by regulatory agency requirements and company standard operating procedures The above duties and responsibilities may change according to the operational needs of the company. To be successful in this role you will have: Security experience of at least 1 year and ability to de-escalate a variety of sticky situations Customer service experience of at least 1 year A genuine desire to serve customers Computer/iPhone capable Proactive, 'can do' attitude Strong customer focus Excellent verbal communicator Knack for details Tolerance of the cold. The Security Concierge spends the entire day going inside and outside of the store to check IDs, so it can get cold in the winter. Experience in cannabis industry not required General job requirements: Due to state regulations, qualified candidates for this position must be at least 21 years of age. Ability to lift and carry up to 20 pounds for a distance of 50 feet Working With Us At Terpene Journey, we are adventurous, approachable, confident, socially conscious & ahead of the curve. We put product education and commitment to quality products as a key component of who we are. If you've got passion for helping others be their best selves and learning, you'll thrive here. Working For You We recognize that only part of your journey is with us. We want to support you with: Competitive wages Paid time off Health insurance Dental insurance Vision insurance About Us Terpene Journey partners with growers to curate a brilliant spectrum of aromatic and taste-filled buds and uncover the most innovative extracts, edibles and infusions. Terpene Journey strives to make it easier than ever to find the right selection for your next adventure. Terpene Journey is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. Terpene Journey is committed to creating a diverse and inclusive culture. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2585385-533528
Oct 04, 2022
Part time
Security Concierge Evening Part-Time Role:   Wednesday/Thursday/Friday/Saturday from 5:30pm to 10pm (4 days every week) Morning Part-Time Role:   Friday/Saturday from 9am to 5:30pm, Sundays from 11am to 8pm (3 days every week) Do you take pride in your ability to serve the public in a calm, professional, and open demeanor? Love the sense of satisfaction in knowing you're providing a presence of safety and security but in a warm way? As a Security Concierge, you will play an important role in creating a welcoming and safe environment for customers. You will function as part of the retail team with a security perspective -- providing top-notch customer service and security . As a Terpene Journey Security Concierge, you will be responsible for: Greeting customers enthusiastically, politely and with a smile. Manners are important. Opening doors for all customers as they enter and exit the store. You view opening doors as an important part of creating an outstanding guest experience as opposed to a chore. Verifying IDs carefully and thoroughly for all who enter our premises Ensuring a safe and efficient shopping process through queue management Monitoring the parking lot and conducting perimeter checks Supporting intake of deliveries Other standard security responsibilities Supporting the audit process, as needed Abiding by regulatory agency requirements and company standard operating procedures The above duties and responsibilities may change according to the operational needs of the company. To be successful in this role you will have: Security experience of at least 1 year and ability to de-escalate a variety of sticky situations Customer service experience of at least 1 year A genuine desire to serve customers Computer/iPhone capable Proactive, 'can do' attitude Strong customer focus Excellent verbal communicator Knack for details Tolerance of the cold. The Security Concierge spends the entire day going inside and outside of the store to check IDs, so it can get cold in the winter. Experience in cannabis industry not required General job requirements: Due to state regulations, qualified candidates for this position must be at least 21 years of age. Ability to lift and carry up to 20 pounds for a distance of 50 feet Working With Us At Terpene Journey, we are adventurous, approachable, confident, socially conscious & ahead of the curve. We put product education and commitment to quality products as a key component of who we are. If you've got passion for helping others be their best selves and learning, you'll thrive here. Working For You We recognize that only part of your journey is with us. We want to support you with: Competitive wages Paid time off Health insurance Dental insurance Vision insurance About Us Terpene Journey partners with growers to curate a brilliant spectrum of aromatic and taste-filled buds and uncover the most innovative extracts, edibles and infusions. Terpene Journey strives to make it easier than ever to find the right selection for your next adventure. Terpene Journey is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. Terpene Journey is committed to creating a diverse and inclusive culture. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/2585385-533528
Head Concierge Oakland Fruitvale Branch
Citigroup
The Head Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels  (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without  being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers) Good leadership skills and the ability to motivate others Actively promoting and  participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed Assisting  and providing coverage for leadership team with leading by example Provide feedback to management on ways to enhance sales processes and service delivery Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities,  transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent ------------------------------------------------- Job Family Group: Customer Service ------------------------------------------------- Job Family: Branch Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting ----------------------------- Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Sep 23, 2022
Full time
The Head Concierge is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships. . Responsibilities: Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels  (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.) Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.) Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.) Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing Listens carefully to the client and willingly assists with any questions or problems the client has Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without  being rushed Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience. Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers) Good leadership skills and the ability to motivate others Actively promoting and  participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed Assisting  and providing coverage for leadership team with leading by example Provide feedback to management on ways to enhance sales processes and service delivery Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities,  transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed Qualifications: 1-3 years relevant experience Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals Open, client service orientation and desire to help customers is required Sales experience desired Excellent verbal and written communication skills Analytical and problem solving skills Basic computer and digital tools skills Preferred Skills: Retail experience Education: High School diploma or equivalent ------------------------------------------------- Job Family Group: Customer Service ------------------------------------------------- Job Family: Branch Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting ----------------------------- Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Brand Partnerships Director
CAMP: A Family Experience Store 91 fifth avenue New York, NY 10003
About the Company CAMP is a Family Experience Company that helps answer the question “What should we do today?” through a unique combination of Retail & Media. Launched in December of 2018, CAMP operates nine retail locations in New York, Texas, Connecticut, Massachusetts, California, and New Jersey, and serves families everywhere via its digital platforms. CAMP will open stores in other major markets in the coming months. What is the Role? We are looking for a d riven sales person with a passion for experiential & digital marketing located in NY.   As Brand Partnerships Director, you will report to CAMP’s SVP of Business Development and work on the CAMP Lab’s team. You have experience in digital/experiential products and a proven track record of exceeding sales goals. You have a robust rolodex of senior marketing partners at retail & financial institutions. You have excellent negotiation and customer service skills. You thrive in a collaborative, fast-paced, start-up environment while being independent in managing your own book of business. You don't wait for a perfectly packaged product to sell, you listen to your clients' needs and provide proactive solutions based on your resources. You have an entrepreneurial mindset; no task is too big or too small for you to tackle.  What you’ll do at CAMP: Building a robust pipeline of new partners and maintaining a high level of sales activity Consistently beating revenue targets through multiple six & seven-figure deals Ideating, developing and package custom proposals that span digital, experiential, retail partnerships Working with internal teams to productize new ideas and vet all proposals & margins Overseeing daily client comms & campaign development Renewing & growing existing partners through hands-on customer service Maintaining a pulse & expertise on industry best across: social media, content marketing, experiential & digital Developing, maintaining & improving systems for cross-team communication Providing pipeline and campaign visibility to larger teams W hat you’ll bring to CAMP: Minimum of 7+ years work experience in custom digital content and/or experiential sales Strong rolodex of senior retail & finance marketers  Passionate about problem solving and world-class branded programs Desire to be part of a tight knit team looking to transform the traditional retail experience A competitive spirit, a desire to generate new business and beat revenue goals Outstanding communications skills including negotiation skills A desire to learn and adapt in an ever-changing landscape You hold yourself and your employees/team to high standards Start up experience is a bonus but not a requirement You are authorized to work lawfully in the United States If you are hired, we will require you to prove that you fully vaccinated against COVID-19 or have a valid religious or medical reason (including pregnancy) not to be vaccinated What you’ll love about us:  We are committed to Diversity, Equity, and Inclusion We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations We build social equity by providing our team with access, education, and career growth We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity We provide our team with best:  We offer a variety of options that are designed to fit the needs of you and your family. Flexible Paid Time Off to use for vacation, personal days, well-being, or an illness  Stock Option grants in CAMP Medical, Dental and Vision Coverage including pharmacy benefits, virtual doctor visits, and more Parental leave that supports our team members and their families Health Care Flexible Spending Account (FSA) Dependent Care Flexible Spending Account (FSA) Life & AD&D Insurance Long Term Disability Mass Transit & Commuter Parking Programs Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions. Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care Gym and Wellness Discounts 20% off fertility and family planning services 20% off all merchandise at CAMP stores and CAMP.com 401(k) Plan (employee contribution only) Interested in joining the team?   Submit your resume and cover letter. Address your cover letter to me, Nicole, letting me know why you want this job and why we should hire you! 
May 08, 2022
Full time
About the Company CAMP is a Family Experience Company that helps answer the question “What should we do today?” through a unique combination of Retail & Media. Launched in December of 2018, CAMP operates nine retail locations in New York, Texas, Connecticut, Massachusetts, California, and New Jersey, and serves families everywhere via its digital platforms. CAMP will open stores in other major markets in the coming months. What is the Role? We are looking for a d riven sales person with a passion for experiential & digital marketing located in NY.   As Brand Partnerships Director, you will report to CAMP’s SVP of Business Development and work on the CAMP Lab’s team. You have experience in digital/experiential products and a proven track record of exceeding sales goals. You have a robust rolodex of senior marketing partners at retail & financial institutions. You have excellent negotiation and customer service skills. You thrive in a collaborative, fast-paced, start-up environment while being independent in managing your own book of business. You don't wait for a perfectly packaged product to sell, you listen to your clients' needs and provide proactive solutions based on your resources. You have an entrepreneurial mindset; no task is too big or too small for you to tackle.  What you’ll do at CAMP: Building a robust pipeline of new partners and maintaining a high level of sales activity Consistently beating revenue targets through multiple six & seven-figure deals Ideating, developing and package custom proposals that span digital, experiential, retail partnerships Working with internal teams to productize new ideas and vet all proposals & margins Overseeing daily client comms & campaign development Renewing & growing existing partners through hands-on customer service Maintaining a pulse & expertise on industry best across: social media, content marketing, experiential & digital Developing, maintaining & improving systems for cross-team communication Providing pipeline and campaign visibility to larger teams W hat you’ll bring to CAMP: Minimum of 7+ years work experience in custom digital content and/or experiential sales Strong rolodex of senior retail & finance marketers  Passionate about problem solving and world-class branded programs Desire to be part of a tight knit team looking to transform the traditional retail experience A competitive spirit, a desire to generate new business and beat revenue goals Outstanding communications skills including negotiation skills A desire to learn and adapt in an ever-changing landscape You hold yourself and your employees/team to high standards Start up experience is a bonus but not a requirement You are authorized to work lawfully in the United States If you are hired, we will require you to prove that you fully vaccinated against COVID-19 or have a valid religious or medical reason (including pregnancy) not to be vaccinated What you’ll love about us:  We are committed to Diversity, Equity, and Inclusion We empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations We build social equity by providing our team with access, education, and career growth We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity We provide our team with best:  We offer a variety of options that are designed to fit the needs of you and your family. Flexible Paid Time Off to use for vacation, personal days, well-being, or an illness  Stock Option grants in CAMP Medical, Dental and Vision Coverage including pharmacy benefits, virtual doctor visits, and more Parental leave that supports our team members and their families Health Care Flexible Spending Account (FSA) Dependent Care Flexible Spending Account (FSA) Life & AD&D Insurance Long Term Disability Mass Transit & Commuter Parking Programs Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions. Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care Gym and Wellness Discounts 20% off fertility and family planning services 20% off all merchandise at CAMP stores and CAMP.com 401(k) Plan (employee contribution only) Interested in joining the team?   Submit your resume and cover letter. Address your cover letter to me, Nicole, letting me know why you want this job and why we should hire you! 
Group & Tourism Coordinator
Museum of Science Boston
Group and Tourism Coordinator Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships. The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations. RESPONSIBILITIES: Museum Open 362 days per year 1.4 million visitors annually; 2,000-7,000 or more daily 50,000+member households 200,000+ school field trip participants booked annually Groups and Tourism Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels. Science Central 75K-90K calls to call center annually; 200-300 calls daily 75-125 transactions per day 6,000-8,000 emails processed annually 3,000-4,000 membership sales annually WORK SCHEDULE: 40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings. REPORTS TO: Manager, Science Central MINIMUM QUALIFICATIONS: High school diploma or equivalent. 2 or more years of customer service experience, especially in the museum or hospitality industries Demonstrated attention to detail Demonstrated customer service skills. Proven communication skills, both written and verbal. Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook) Proven math proficiency at a level necessary to resolve transaction discrepancies Experience with group sales Experience with relationship management with external partners STARTING SALARY: Exempt (Salaried). $46,000 - $51,000 BENEFITS: Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! VACCINATION POLICY: Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum. The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
Jan 20, 2022
Full time
Group and Tourism Coordinator Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The Group and Tourism Coordinator position serves a critical role in the Museum of Science. They serve as the ambassador, advocate, and primary contact for the tourism market segment (hotel partners, group leaders, tour operators, concierges, online affiliates, and travel portals) providing exemplary service that helps grow and maintain relationships. The Group and Tourism Coordinator works cross-departmentally as they oversee contracts and license agreements as well as create and implement policy, procedure and training documents. They also assist with coverage for the Museum's contact center; answering phones and making reservations. RESPONSIBILITIES: Museum Open 362 days per year 1.4 million visitors annually; 2,000-7,000 or more daily 50,000+member households 200,000+ school field trip participants booked annually Groups and Tourism Responsible for managing and optimizing multiple programs within the tourist and group sales umbrella, including tourist pass programs like CityPASS and Duck Tour affiliates, travel portals like Expedia, and a portfolio of tour operators, and hotels. Science Central 75K-90K calls to call center annually; 200-300 calls daily 75-125 transactions per day 6,000-8,000 emails processed annually 3,000-4,000 membership sales annually WORK SCHEDULE: 40 hrs/week, Monday - Friday, 9am-5pm. May require occasional time outside of regular work hours, to attend meetings. REPORTS TO: Manager, Science Central MINIMUM QUALIFICATIONS: High school diploma or equivalent. 2 or more years of customer service experience, especially in the museum or hospitality industries Demonstrated attention to detail Demonstrated customer service skills. Proven communication skills, both written and verbal. Experience with basic computer applications such as Microsoft office programs (Excel, Word, Outlook) Proven math proficiency at a level necessary to resolve transaction discrepancies Experience with group sales Experience with relationship management with external partners STARTING SALARY: Exempt (Salaried). $46,000 - $51,000 BENEFITS: Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, commuter spending account, 23 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum Membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! VACCINATION POLICY: Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum. The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

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