American Red Cross
Washington, District of Columbia
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a Salesforce Senior Developer to hit the ground running to join our highly customized Salesforce environment. The Salesforce Senior Developer will be working closely with other developers to ensure all code is consistent with architectural standards and design for the Biomedical Services Group. This position is part of a collaborative team, responsible for understanding business requirements, LOE estimation, custom development and maintenance of code, code review, updating of technical documentation, and writing unit test scenarios. The Senior Developer has the skills and experience in advanced programmatic capabilities (Apex, LWC and Visualforce) of the Salesforce Platform and data modeling to develop complex business logic and interfaces. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East coast hours. (9am – 5pm EST core business hours) This is a fulltime/ permanent position and not available for C2C or C2H. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • User Interface development, including Lightning pages, Aura Components and Lightning Web Components • Develop Apex (classes and triggers), Visualforce (based on specific requirements) to extend Salesforce as needed • Develop declarative components of Salesforce to the business specifications outlined including lightning flows • Develop Salesforce Integrations using APIs, Webservices, etc. • Build custom Force.com applications. • Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes to ensure coverage for all custom development • Troubleshoot and resolve production issues. • Adhere to development lifecycle and release processes, to ensure all risk, security and development requirements are met. • Manage the support of Salesforce release processes and environments including sandboxes and scratch orgs. • Actively participate in design and sprint planning sessions, offering relevant solutions and input. • Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform. • Participate actively in all Scrum events. • Other responsibilities as assigned. Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Minimum 8+ years of experience as a Salesforce developer required. • Platform Developer II certification is required. • Hands on Experience in designing, developing, and maintaining Aura and Lightning and Web Components (from scratch) • Extensive development experience with Apex Classes/Controllers, Apex Triggers, Visualforce and lightning components • General web development experience with HTML, CSS, JavaScript • Web Services development or experience with the Salesforce APIs (REST/SOAP/Bulk, etc.) • Experience with Salesforce Connect, integrations using Platform Events and Change Data Capture • Experience with DevOps Tools like GIT, Azure DevOps, Jenkins, Flosum etc. • Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Experience Cloud (Communities) and AppExchange solutions • Nice to Have – experience with Skedulo AppExchange Solution • Understanding of integrating Salesforce with other internal ancillary systems like data warehouse etc. • Understanding of Salesforce security model • Ability to identify and remediate technical debts in the platform. • Mulesoft knowledge is a plus. • Demonstrated understanding of the architecture, capabilities and constraints of Salesforce applications required. • Self-motivated with the ability to work independently and as part of a team. • Excellent communications skills • EDUCATION: Bachelor’s degree in computer science, Information Technology, or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $130K - $140K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a Salesforce Senior Developer to hit the ground running to join our highly customized Salesforce environment. The Salesforce Senior Developer will be working closely with other developers to ensure all code is consistent with architectural standards and design for the Biomedical Services Group. This position is part of a collaborative team, responsible for understanding business requirements, LOE estimation, custom development and maintenance of code, code review, updating of technical documentation, and writing unit test scenarios. The Senior Developer has the skills and experience in advanced programmatic capabilities (Apex, LWC and Visualforce) of the Salesforce Platform and data modeling to develop complex business logic and interfaces. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East coast hours. (9am – 5pm EST core business hours) This is a fulltime/ permanent position and not available for C2C or C2H. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • User Interface development, including Lightning pages, Aura Components and Lightning Web Components • Develop Apex (classes and triggers), Visualforce (based on specific requirements) to extend Salesforce as needed • Develop declarative components of Salesforce to the business specifications outlined including lightning flows • Develop Salesforce Integrations using APIs, Webservices, etc. • Build custom Force.com applications. • Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes to ensure coverage for all custom development • Troubleshoot and resolve production issues. • Adhere to development lifecycle and release processes, to ensure all risk, security and development requirements are met. • Manage the support of Salesforce release processes and environments including sandboxes and scratch orgs. • Actively participate in design and sprint planning sessions, offering relevant solutions and input. • Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform. • Participate actively in all Scrum events. • Other responsibilities as assigned. Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Minimum 8+ years of experience as a Salesforce developer required. • Platform Developer II certification is required. • Hands on Experience in designing, developing, and maintaining Aura and Lightning and Web Components (from scratch) • Extensive development experience with Apex Classes/Controllers, Apex Triggers, Visualforce and lightning components • General web development experience with HTML, CSS, JavaScript • Web Services development or experience with the Salesforce APIs (REST/SOAP/Bulk, etc.) • Experience with Salesforce Connect, integrations using Platform Events and Change Data Capture • Experience with DevOps Tools like GIT, Azure DevOps, Jenkins, Flosum etc. • Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Experience Cloud (Communities) and AppExchange solutions • Nice to Have – experience with Skedulo AppExchange Solution • Understanding of integrating Salesforce with other internal ancillary systems like data warehouse etc. • Understanding of Salesforce security model • Ability to identify and remediate technical debts in the platform. • Mulesoft knowledge is a plus. • Demonstrated understanding of the architecture, capabilities and constraints of Salesforce applications required. • Self-motivated with the ability to work independently and as part of a team. • Excellent communications skills • EDUCATION: Bachelor’s degree in computer science, Information Technology, or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $130K - $140K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
American Red Cross
Statewide, District of Columbia
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: American Red Cross is consolidating (10) separate voice-only contact center technology platforms to a consolidated, multi-channel, cloud-based environment, leveraging emerging non-voice technologies, and Intelligent IVR utilize the AWS Connect platform. This is an exciting opportunity for an experienced AWS Connect Contact Center Engineer to join a dynamic organization. This position offers the opportunity to gain exposure to ever advancing Contact Center technologies working with market leading technology partners. American Red Cross is looking for a professional Senior AWS Contact Center Engineer with an in-depth knowledge of the AWS Connect Contact Center portfolio. The position will drive the vision and innovation, standards, development processes, systems architecture, and design patterns to support IT and business solutions. Review and understand technical requests, collaborate with teammates to design, develop and implement technical solutions to requests using company and industry standards, provide technical leadership. These requests are part of a large-scale consolidation of plans to a single, standard contact center technology platform using Amazon Connect and Verint. The selected candidate will work 100% remotely from home anywhere in the USA and work an East Coast schedule. (Core Working Hours 9:00am-5:00pm Eastern). This position is also REQUIRED to work non-core business hours (nights/weekends) to support outages and implementations. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Lead project delivery team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem to design and build contact center solutions. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to the business units. PAY INFORMATION: The annual salary range for this position is $140K - $150K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • 10+ years experience working on Contact Center technologies. • 3 years experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch, and IAM. • 2+ years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API’s. • Experience with Security and Access Control (SAML/OAuth) • Serverless development experience utilizing complex integrations with various AWS . • Assist project team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to our customers. • Experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch and Lex. • Experience with Security and Access Control using IAM. • Experience with enterprise single sign-on using SAML. • Serverless development experience utilizing complex integrations with various AWS services. • Software development experience utilizing Java, JavaScript, Node.js or Python. • Working knowledge of Infrastructure as Code (IaC) and other toolkits for provisioning resources and development, such as AWS CloudFormation, CDK, SAM CLI, and the AWS CLI. • Experience integrating Amazon Connect with external CRMs/WFMs such as Salesforce and Siebel. • Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations. • Strong written and verbal communication, listening, and strong presentation skills. • Ability to demonstrate analytical and consultative skills. • Ability to apply solutions, technology, and products to a business opportunity. • Ability to work well with others and have a desire to learn new technologies • EDUCATION: Bachelor’s degree or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). ++++++++++++++++++++++++++++ BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 4% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: American Red Cross is consolidating (10) separate voice-only contact center technology platforms to a consolidated, multi-channel, cloud-based environment, leveraging emerging non-voice technologies, and Intelligent IVR utilize the AWS Connect platform. This is an exciting opportunity for an experienced AWS Connect Contact Center Engineer to join a dynamic organization. This position offers the opportunity to gain exposure to ever advancing Contact Center technologies working with market leading technology partners. American Red Cross is looking for a professional Senior AWS Contact Center Engineer with an in-depth knowledge of the AWS Connect Contact Center portfolio. The position will drive the vision and innovation, standards, development processes, systems architecture, and design patterns to support IT and business solutions. Review and understand technical requests, collaborate with teammates to design, develop and implement technical solutions to requests using company and industry standards, provide technical leadership. These requests are part of a large-scale consolidation of plans to a single, standard contact center technology platform using Amazon Connect and Verint. The selected candidate will work 100% remotely from home anywhere in the USA and work an East Coast schedule. (Core Working Hours 9:00am-5:00pm Eastern). This position is also REQUIRED to work non-core business hours (nights/weekends) to support outages and implementations. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Lead project delivery team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem to design and build contact center solutions. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to the business units. PAY INFORMATION: The annual salary range for this position is $140K - $150K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • 10+ years experience working on Contact Center technologies. • 3 years experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch, and IAM. • 2+ years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API’s. • Experience with Security and Access Control (SAML/OAuth) • Serverless development experience utilizing complex integrations with various AWS . • Assist project team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to our customers. • Experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch and Lex. • Experience with Security and Access Control using IAM. • Experience with enterprise single sign-on using SAML. • Serverless development experience utilizing complex integrations with various AWS services. • Software development experience utilizing Java, JavaScript, Node.js or Python. • Working knowledge of Infrastructure as Code (IaC) and other toolkits for provisioning resources and development, such as AWS CloudFormation, CDK, SAM CLI, and the AWS CLI. • Experience integrating Amazon Connect with external CRMs/WFMs such as Salesforce and Siebel. • Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations. • Strong written and verbal communication, listening, and strong presentation skills. • Ability to demonstrate analytical and consultative skills. • Ability to apply solutions, technology, and products to a business opportunity. • Ability to work well with others and have a desire to learn new technologies • EDUCATION: Bachelor’s degree or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). ++++++++++++++++++++++++++++ BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 4% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
About Susan G. Komen
Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
What You'll Be Doing in the role of Senior Director of Engineering & Architecture
The Senior Director of Engineering & Architecture will be a technology leader and advocate within Komen. The ideal candidate is a senior IT executive who has responsibility for translating business strategies and operational models into technology, applications, data, and business processes roadmaps required to enable them.
The Senior Director candidate must be strategic and forward-thinking, working with key leadership and subject matter experts throughout the corporation to define roadmaps and plans that will streamline the business and remove complexities within the organization.
Additionally, this candidate is a passionate advocate for how technology can advance our organization’s mission and support fundraising and operational goals, have the communication skills to build support for that vision and have a proven track record of leading teams to deliver results. This is a hands-on role where the ideal candidate will be required to “roll-up-the-sleeves” on design, code reviews, and deployment.
What You Will Bring to the Table
Work closely with the business owners, product owners, and engineering teams to deliver high quality, flexible, and extensible business solutions.
Cultivate strong and effective relationships with stakeholders through proactive communication and being an active partner for improving business systems and services.
Deliver a robust end-state vision architecture that enables the Enterprise to be in the most efficient and secure IT environment possible.
Optimize the enterprise by working across organizational and application silos to drive common and standard approaches.
Lead team of software engineers, quality assurance engineers, and information technology experts to translate functional requirements into technology specifications and software applications.
Collaborates closely with the Dr. of Product Management and other peers in defining, maintaining, and delivering the technology roadmap.
Serve as a technical & architectural thought leader and sounding board for the team and lead the effective prioritization and delegation of work assignments.
Design, evangelize and implement best practices in various application layers, data connectors, and integration connectors. Mentor direct and matrixed resources to follow design and development best practices.
Lead the team to manage the day-to-day operations and maintenance of the CRM & P2P platforms.
Collaborate with the cross-functional teams and Product Management to plan and execute enhancements in CRM & P2P platforms that address business needs. This scope of work covers web, application, APIs/Services, data, and analytics.
Lead the team to design, build and maintain the integrations and connections between CRM & P2P platforms as well as bi-directional integrations with the CRM platform.
Lead the effort to ensure the CRM system continues to remain the ‘System of Record’ platform.
Design, develop and deploy front-end (HTML, JavaScript, Angular) and back-end (C#) modules and integration connectors.
Design, develop and deploy Data storage and data connectors. This includes database & table schema, Stored Procedures, and SQL jobs.
Design, develop and deploy integration connectors with various homegrown & 3rd party on-Prem and cloud-based solutions. Manage projects from inception to implementation and beyond.
Define and execute Infrastructure-as-a-Service (IaaS) strategies for the lift-and-shift of legacy on-prem solutions to the cloud while also moving towards Platform-as-a-Service (PaaS) solutions for new solutions.
Develop, maintain, and ensure adherence of software development life cycle (SDLC) to facilitate high-quality software and overall development and deployment process.
Implement best practices, strong design, and development principles to ensure high-quality, secure, scalable, and maintainable software while encouraging the team’s individual creativity and ingenuity along with a goal of continuous improvement.
Work closely with the network team in defining robust DevOps practices. This includes configuring and implementing various environments (Dev, Test, UAT, Stage & Prod) that incorporate strong access controls (Network, user, and application).
Report to senior management and business project management on the project’s design, development, testing, and deployment processes.
Budget management, project prioritization, research, and recommendation of new systems/software products and services.
We Already Know You Will Also Have
Minimum of 15 years of experience in roles such as systems architect, software architect, and enterprise architect in an organization developing and deploying custom applications that are integrated with on-premises software packages and SaaS solutions.
Experience managing Salesforce and Blackbaud or similar P2P fundraising platforms.
Experience in directly managing or closely working with payment systems, and email systems.
Essential skills include Microsoft Technologies Stack; Enterprise Applications; SOA.
Design Patterns; N-Tier Solutions; Code; Design; Scalability, Performance; Code; Application Architecture; Cloud Architecture; Data Architecture.
Architect and develop features for a complex data analytics store that conforms disparate data from multiple sources.
Exceptional understanding of Azure (or similar) Cloud, Microservices, and service-oriented architectures.
Strong knowledge of system and software quality assurance best practices and methodologies.
Ability to engage in senior-level technology decision maker discussions related to agility, business value, and end-to-end information technology.
Requires strong ability to listen and synthesize, develop frameworks, and create clear and compelling project planning, communication, and presentation materials including business cases, teamwork plans, implementation roadmaps, etc.
Ability to meet aggressive deadlines, manage multiple projects simultaneously, and work in a fast-paced, dynamic, customer and team-oriented work environment.
Experience working with JIRA.
So, what's in it for you?
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:
Competitive salary 140K-160k, exact compensation may vary based on skills, experience, and location.
Health, dental, vision and a retirement plan with a 6% employer match
Generous Paid Time Off Plan
Flexible work arrangement in a fully remote working environment
Bi-weekly work from home stipend
Parental leave
Tuition Reimbursement
A culture of learning and development
And so much more!
Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
SORRY NO AGENCIES
Feb 17, 2023
Full time
About Susan G. Komen
Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
What You'll Be Doing in the role of Senior Director of Engineering & Architecture
The Senior Director of Engineering & Architecture will be a technology leader and advocate within Komen. The ideal candidate is a senior IT executive who has responsibility for translating business strategies and operational models into technology, applications, data, and business processes roadmaps required to enable them.
The Senior Director candidate must be strategic and forward-thinking, working with key leadership and subject matter experts throughout the corporation to define roadmaps and plans that will streamline the business and remove complexities within the organization.
Additionally, this candidate is a passionate advocate for how technology can advance our organization’s mission and support fundraising and operational goals, have the communication skills to build support for that vision and have a proven track record of leading teams to deliver results. This is a hands-on role where the ideal candidate will be required to “roll-up-the-sleeves” on design, code reviews, and deployment.
What You Will Bring to the Table
Work closely with the business owners, product owners, and engineering teams to deliver high quality, flexible, and extensible business solutions.
Cultivate strong and effective relationships with stakeholders through proactive communication and being an active partner for improving business systems and services.
Deliver a robust end-state vision architecture that enables the Enterprise to be in the most efficient and secure IT environment possible.
Optimize the enterprise by working across organizational and application silos to drive common and standard approaches.
Lead team of software engineers, quality assurance engineers, and information technology experts to translate functional requirements into technology specifications and software applications.
Collaborates closely with the Dr. of Product Management and other peers in defining, maintaining, and delivering the technology roadmap.
Serve as a technical & architectural thought leader and sounding board for the team and lead the effective prioritization and delegation of work assignments.
Design, evangelize and implement best practices in various application layers, data connectors, and integration connectors. Mentor direct and matrixed resources to follow design and development best practices.
Lead the team to manage the day-to-day operations and maintenance of the CRM & P2P platforms.
Collaborate with the cross-functional teams and Product Management to plan and execute enhancements in CRM & P2P platforms that address business needs. This scope of work covers web, application, APIs/Services, data, and analytics.
Lead the team to design, build and maintain the integrations and connections between CRM & P2P platforms as well as bi-directional integrations with the CRM platform.
Lead the effort to ensure the CRM system continues to remain the ‘System of Record’ platform.
Design, develop and deploy front-end (HTML, JavaScript, Angular) and back-end (C#) modules and integration connectors.
Design, develop and deploy Data storage and data connectors. This includes database & table schema, Stored Procedures, and SQL jobs.
Design, develop and deploy integration connectors with various homegrown & 3rd party on-Prem and cloud-based solutions. Manage projects from inception to implementation and beyond.
Define and execute Infrastructure-as-a-Service (IaaS) strategies for the lift-and-shift of legacy on-prem solutions to the cloud while also moving towards Platform-as-a-Service (PaaS) solutions for new solutions.
Develop, maintain, and ensure adherence of software development life cycle (SDLC) to facilitate high-quality software and overall development and deployment process.
Implement best practices, strong design, and development principles to ensure high-quality, secure, scalable, and maintainable software while encouraging the team’s individual creativity and ingenuity along with a goal of continuous improvement.
Work closely with the network team in defining robust DevOps practices. This includes configuring and implementing various environments (Dev, Test, UAT, Stage & Prod) that incorporate strong access controls (Network, user, and application).
Report to senior management and business project management on the project’s design, development, testing, and deployment processes.
Budget management, project prioritization, research, and recommendation of new systems/software products and services.
We Already Know You Will Also Have
Minimum of 15 years of experience in roles such as systems architect, software architect, and enterprise architect in an organization developing and deploying custom applications that are integrated with on-premises software packages and SaaS solutions.
Experience managing Salesforce and Blackbaud or similar P2P fundraising platforms.
Experience in directly managing or closely working with payment systems, and email systems.
Essential skills include Microsoft Technologies Stack; Enterprise Applications; SOA.
Design Patterns; N-Tier Solutions; Code; Design; Scalability, Performance; Code; Application Architecture; Cloud Architecture; Data Architecture.
Architect and develop features for a complex data analytics store that conforms disparate data from multiple sources.
Exceptional understanding of Azure (or similar) Cloud, Microservices, and service-oriented architectures.
Strong knowledge of system and software quality assurance best practices and methodologies.
Ability to engage in senior-level technology decision maker discussions related to agility, business value, and end-to-end information technology.
Requires strong ability to listen and synthesize, develop frameworks, and create clear and compelling project planning, communication, and presentation materials including business cases, teamwork plans, implementation roadmaps, etc.
Ability to meet aggressive deadlines, manage multiple projects simultaneously, and work in a fast-paced, dynamic, customer and team-oriented work environment.
Experience working with JIRA.
So, what's in it for you?
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:
Competitive salary 140K-160k, exact compensation may vary based on skills, experience, and location.
Health, dental, vision and a retirement plan with a 6% employer match
Generous Paid Time Off Plan
Flexible work arrangement in a fully remote working environment
Bi-weekly work from home stipend
Parental leave
Tuition Reimbursement
A culture of learning and development
And so much more!
Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
SORRY NO AGENCIES
