New Leaders
Flexible Location, New York, New York, US
Our Mission
At New Leaders, we develop transformational, equity-minded school leaders and advance policies and practices that ensure high academic achievement for all children—especially students of color and students from communities with lower incomes.
Position Details
The Salesforce and Business Systems Administrator will be based out of a home office located anywhere within the contiguous United States (Pacific, Mountain, Central, and Eastern time zones) or United States territories that fall within the Atlantic time zone.
The Salesforce and Business Systems Administrator("Administrator"), leads the design, development, and administration of organization-wide business systems and platforms for executing New Leaders core strategies. Specifically, the Administrator is responsible for overseeing all technology that supports customer relationship management. This role requires deep expertise in Salesforce, an operation mindset, and the ability to integrate systems to maximize operational efficiency. Additionally, the Administrator must have experience with HubSpot and be prepared to execute project work related to both platforms.
The Salesforce and Business Systems Administrator reports to the Deputy Chief Officer, Technology.
Specific Responsibilities
Salesforce System Development, Integration, & Optimization
• Lead all Salesforce-centric projects, ensuring that they align with the organization's strategic objectives and key performance indicators.
• Oversee the continuous development and enhancement of Salesforce, implementing new features and functionalities that align with business needs.
• Manage the integration of Salesforce with other vital organizational platforms such as HubSpot. Ensure seamless data flow, enhanced user experience, and optimal functionality between systems.
• Regularly review and optimize Salesforce configurations, layouts, and workflows to ensure they cater to evolving business requirements and remain streamlined.
• Ensure that Salesforce, as the primary CRM, is scalable to support anticipated business growth and maintains peak performance.
Data Management, Architecture, & Reporting within Salesforce
• Design and implement a robust data architecture within Salesforce to support comprehensive reporting on metrics like program achievements, philanthropy, and revenue operations.
• Implement and enforce stringent procedures to ensure the accuracy, security, and compliance of data within Salesforce. This includes monitoring data imports/exports and adhering to data protection regulations.
• Utilize Salesforce to design, implement, and maintain dashboards and reports that cater to the needs of the executive team, department leads, and other stakeholders.
• Identify, integrate, and manage relevant data sources within Salesforce, providing holistic insights into operational metrics and KPIs.
Collaboration, Training, & Advocacy
• Collaborate with various departments, leveraging Salesforce to identify and address business needs, gather project requirements, and deliver tailored solutions.
• Develop and deliver Salesforce training programs for staff, ensuring they're equipped to use the platform efficiently. Provide ongoing support, troubleshooting any Salesforce-related issues and addressing user queries.
• Mentor and guide the existing Salesforce team, fostering skill development and advocating for best practices in Salesforce administration and usage.
• Collaborate with key stakeholders to develop and manage a roadmap for Salesforce projects, ensuring alignment with broader organizational objectives.
Perform other duties as assigned.
Skills, Expertise, and Competencies
Belief that every student, in every circumstance, can achieve the highest levels of academic excellence, and passionate commitment to New Leaders’ mission and vision.
• Bachelor's degree required.
• 7 years of professional experience required.
• Salesforce Certified Administrator and/or 6 or more years’ experience with Salesforce administrative duties.
• Equity-driven with demonstrated ability to work well with people from a wide diversity of demographic and cultural characteristics; must be capable of achieving results while maintaining an inclusive, collaborative leadership style.
• Expert-level understanding of Salesforce data, reporting, and dashboard capabilities.
• Understanding of/experience with Salesforce back-end development.
• Strong understanding of trade-offs between build/rent/buy and in-house/outsource decisions in project planning.
• Ability to make connections between problems and solutions broadly and creatively.
• Strong communication skills; savvy interpersonal instincts.
• Engagement with greater Salesforce community a plus (Power of Us Hub/Trailblazer/User
• Groups).
• Excellent problem-solving, communication, and leadership skills.
• Experience in educational technology is strongly preferred.
• Ability to work independently and collaboratively.
• Must be able to travel up to 10% annually aligned to New Leaders’ Travel and In-Person Activities Policy.
The salary range for new hires in this position is $100,000-120,000. Salaries vary based on geographical location. After submitting an application, candidates who move forward in the hiring process are provided with the salary for their geographical location. Employees regularly scheduled to work 20 or more hours per week are eligible to participate in the New Leaders Health Benefits and Wellness Program, through which New Leaders offers two robust medical plan options, dental care, vision, and other benefits. New Leaders also offers a 401K plan for eligible employees and generous paid-time-off benefits. Employees may be eligible for merit awards, bonuses, and/or commissions depending on the role, organizational guidelines, and individual performance. New Leaders also has a 4 ½ day work week.
New Leaders requires each employee to be fully vaccinated with a COVID-19 vaccination (i.e., at least two weeks have passed since the employee received the dose of a single-dose vaccine or the second dose of a two-dose vaccine with at least the minimum recommended interval between doses) or to obtain an approved exemption or reasonable accommodation through the Human Resources team within six weeks of their start date as a term and condition of employment.
New Leaders is an equal opportunity employer. New Leaders evaluates applicants for employment on the basis of qualifications, merit and work-related criteria and does not discriminate on the basis of race, color, religion, sex, national or ethnic origin, age, sexual orientation, gender identity, mental or physical disability, handicap, pregnancy, childbirth, medical condition, marital or familial status, family responsibilities, veteran status, personal appearance, political affiliation, matriculation, or any other characteristic protected by law in administration and operation of its Programs and activities, including admission or access thereto, or treatment or employment therein. All qualified applicants will receive consideration for employment regardless of such status and will not be discriminated against on the basis of such status.
Nov 15, 2023
Full time
Our Mission
At New Leaders, we develop transformational, equity-minded school leaders and advance policies and practices that ensure high academic achievement for all children—especially students of color and students from communities with lower incomes.
Position Details
The Salesforce and Business Systems Administrator will be based out of a home office located anywhere within the contiguous United States (Pacific, Mountain, Central, and Eastern time zones) or United States territories that fall within the Atlantic time zone.
The Salesforce and Business Systems Administrator("Administrator"), leads the design, development, and administration of organization-wide business systems and platforms for executing New Leaders core strategies. Specifically, the Administrator is responsible for overseeing all technology that supports customer relationship management. This role requires deep expertise in Salesforce, an operation mindset, and the ability to integrate systems to maximize operational efficiency. Additionally, the Administrator must have experience with HubSpot and be prepared to execute project work related to both platforms.
The Salesforce and Business Systems Administrator reports to the Deputy Chief Officer, Technology.
Specific Responsibilities
Salesforce System Development, Integration, & Optimization
• Lead all Salesforce-centric projects, ensuring that they align with the organization's strategic objectives and key performance indicators.
• Oversee the continuous development and enhancement of Salesforce, implementing new features and functionalities that align with business needs.
• Manage the integration of Salesforce with other vital organizational platforms such as HubSpot. Ensure seamless data flow, enhanced user experience, and optimal functionality between systems.
• Regularly review and optimize Salesforce configurations, layouts, and workflows to ensure they cater to evolving business requirements and remain streamlined.
• Ensure that Salesforce, as the primary CRM, is scalable to support anticipated business growth and maintains peak performance.
Data Management, Architecture, & Reporting within Salesforce
• Design and implement a robust data architecture within Salesforce to support comprehensive reporting on metrics like program achievements, philanthropy, and revenue operations.
• Implement and enforce stringent procedures to ensure the accuracy, security, and compliance of data within Salesforce. This includes monitoring data imports/exports and adhering to data protection regulations.
• Utilize Salesforce to design, implement, and maintain dashboards and reports that cater to the needs of the executive team, department leads, and other stakeholders.
• Identify, integrate, and manage relevant data sources within Salesforce, providing holistic insights into operational metrics and KPIs.
Collaboration, Training, & Advocacy
• Collaborate with various departments, leveraging Salesforce to identify and address business needs, gather project requirements, and deliver tailored solutions.
• Develop and deliver Salesforce training programs for staff, ensuring they're equipped to use the platform efficiently. Provide ongoing support, troubleshooting any Salesforce-related issues and addressing user queries.
• Mentor and guide the existing Salesforce team, fostering skill development and advocating for best practices in Salesforce administration and usage.
• Collaborate with key stakeholders to develop and manage a roadmap for Salesforce projects, ensuring alignment with broader organizational objectives.
Perform other duties as assigned.
Skills, Expertise, and Competencies
Belief that every student, in every circumstance, can achieve the highest levels of academic excellence, and passionate commitment to New Leaders’ mission and vision.
• Bachelor's degree required.
• 7 years of professional experience required.
• Salesforce Certified Administrator and/or 6 or more years’ experience with Salesforce administrative duties.
• Equity-driven with demonstrated ability to work well with people from a wide diversity of demographic and cultural characteristics; must be capable of achieving results while maintaining an inclusive, collaborative leadership style.
• Expert-level understanding of Salesforce data, reporting, and dashboard capabilities.
• Understanding of/experience with Salesforce back-end development.
• Strong understanding of trade-offs between build/rent/buy and in-house/outsource decisions in project planning.
• Ability to make connections between problems and solutions broadly and creatively.
• Strong communication skills; savvy interpersonal instincts.
• Engagement with greater Salesforce community a plus (Power of Us Hub/Trailblazer/User
• Groups).
• Excellent problem-solving, communication, and leadership skills.
• Experience in educational technology is strongly preferred.
• Ability to work independently and collaboratively.
• Must be able to travel up to 10% annually aligned to New Leaders’ Travel and In-Person Activities Policy.
The salary range for new hires in this position is $100,000-120,000. Salaries vary based on geographical location. After submitting an application, candidates who move forward in the hiring process are provided with the salary for their geographical location. Employees regularly scheduled to work 20 or more hours per week are eligible to participate in the New Leaders Health Benefits and Wellness Program, through which New Leaders offers two robust medical plan options, dental care, vision, and other benefits. New Leaders also offers a 401K plan for eligible employees and generous paid-time-off benefits. Employees may be eligible for merit awards, bonuses, and/or commissions depending on the role, organizational guidelines, and individual performance. New Leaders also has a 4 ½ day work week.
New Leaders requires each employee to be fully vaccinated with a COVID-19 vaccination (i.e., at least two weeks have passed since the employee received the dose of a single-dose vaccine or the second dose of a two-dose vaccine with at least the minimum recommended interval between doses) or to obtain an approved exemption or reasonable accommodation through the Human Resources team within six weeks of their start date as a term and condition of employment.
New Leaders is an equal opportunity employer. New Leaders evaluates applicants for employment on the basis of qualifications, merit and work-related criteria and does not discriminate on the basis of race, color, religion, sex, national or ethnic origin, age, sexual orientation, gender identity, mental or physical disability, handicap, pregnancy, childbirth, medical condition, marital or familial status, family responsibilities, veteran status, personal appearance, political affiliation, matriculation, or any other characteristic protected by law in administration and operation of its Programs and activities, including admission or access thereto, or treatment or employment therein. All qualified applicants will receive consideration for employment regardless of such status and will not be discriminated against on the basis of such status.
American Red Cross
Washington, District of Columbia
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a Salesforce Senior Developer to hit the ground running to join our highly customized Salesforce environment. The Salesforce Senior Developer will be working closely with other developers to ensure all code is consistent with architectural standards and design for the Biomedical Services Group. This position is part of a collaborative team, responsible for understanding business requirements, LOE estimation, custom development and maintenance of code, code review, updating of technical documentation, and writing unit test scenarios. The Senior Developer has the skills and experience in advanced programmatic capabilities (Apex, LWC and Visualforce) of the Salesforce Platform and data modeling to develop complex business logic and interfaces. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East coast hours. (9am – 5pm EST core business hours) This is a fulltime/ permanent position and not available for C2C or C2H. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • User Interface development, including Lightning pages, Aura Components and Lightning Web Components • Develop Apex (classes and triggers), Visualforce (based on specific requirements) to extend Salesforce as needed • Develop declarative components of Salesforce to the business specifications outlined including lightning flows • Develop Salesforce Integrations using APIs, Webservices, etc. • Build custom Force.com applications. • Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes to ensure coverage for all custom development • Troubleshoot and resolve production issues. • Adhere to development lifecycle and release processes, to ensure all risk, security and development requirements are met. • Manage the support of Salesforce release processes and environments including sandboxes and scratch orgs. • Actively participate in design and sprint planning sessions, offering relevant solutions and input. • Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform. • Participate actively in all Scrum events. • Other responsibilities as assigned. Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Minimum 8+ years of experience as a Salesforce developer required. • Platform Developer II certification is required. • Hands on Experience in designing, developing, and maintaining Aura and Lightning and Web Components (from scratch) • Extensive development experience with Apex Classes/Controllers, Apex Triggers, Visualforce and lightning components • General web development experience with HTML, CSS, JavaScript • Web Services development or experience with the Salesforce APIs (REST/SOAP/Bulk, etc.) • Experience with Salesforce Connect, integrations using Platform Events and Change Data Capture • Experience with DevOps Tools like GIT, Azure DevOps, Jenkins, Flosum etc. • Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Experience Cloud (Communities) and AppExchange solutions • Nice to Have – experience with Skedulo AppExchange Solution • Understanding of integrating Salesforce with other internal ancillary systems like data warehouse etc. • Understanding of Salesforce security model • Ability to identify and remediate technical debts in the platform. • Mulesoft knowledge is a plus. • Demonstrated understanding of the architecture, capabilities and constraints of Salesforce applications required. • Self-motivated with the ability to work independently and as part of a team. • Excellent communications skills • EDUCATION: Bachelor’s degree in computer science, Information Technology, or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $130K - $140K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a Salesforce Senior Developer to hit the ground running to join our highly customized Salesforce environment. The Salesforce Senior Developer will be working closely with other developers to ensure all code is consistent with architectural standards and design for the Biomedical Services Group. This position is part of a collaborative team, responsible for understanding business requirements, LOE estimation, custom development and maintenance of code, code review, updating of technical documentation, and writing unit test scenarios. The Senior Developer has the skills and experience in advanced programmatic capabilities (Apex, LWC and Visualforce) of the Salesforce Platform and data modeling to develop complex business logic and interfaces. You will be responsible for providing technical guidance, mentoring, and leading the team towards successful delivery of both enhancement and run & maintain projects. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East coast hours. (9am – 5pm EST core business hours) This is a fulltime/ permanent position and not available for C2C or C2H. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • User Interface development, including Lightning pages, Aura Components and Lightning Web Components • Develop Apex (classes and triggers), Visualforce (based on specific requirements) to extend Salesforce as needed • Develop declarative components of Salesforce to the business specifications outlined including lightning flows • Develop Salesforce Integrations using APIs, Webservices, etc. • Build custom Force.com applications. • Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes to ensure coverage for all custom development • Troubleshoot and resolve production issues. • Adhere to development lifecycle and release processes, to ensure all risk, security and development requirements are met. • Manage the support of Salesforce release processes and environments including sandboxes and scratch orgs. • Actively participate in design and sprint planning sessions, offering relevant solutions and input. • Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform. • Participate actively in all Scrum events. • Other responsibilities as assigned. Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Minimum 8+ years of experience as a Salesforce developer required. • Platform Developer II certification is required. • Hands on Experience in designing, developing, and maintaining Aura and Lightning and Web Components (from scratch) • Extensive development experience with Apex Classes/Controllers, Apex Triggers, Visualforce and lightning components • General web development experience with HTML, CSS, JavaScript • Web Services development or experience with the Salesforce APIs (REST/SOAP/Bulk, etc.) • Experience with Salesforce Connect, integrations using Platform Events and Change Data Capture • Experience with DevOps Tools like GIT, Azure DevOps, Jenkins, Flosum etc. • Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Experience Cloud (Communities) and AppExchange solutions • Nice to Have – experience with Skedulo AppExchange Solution • Understanding of integrating Salesforce with other internal ancillary systems like data warehouse etc. • Understanding of Salesforce security model • Ability to identify and remediate technical debts in the platform. • Mulesoft knowledge is a plus. • Demonstrated understanding of the architecture, capabilities and constraints of Salesforce applications required. • Self-motivated with the ability to work independently and as part of a team. • Excellent communications skills • EDUCATION: Bachelor’s degree in computer science, Information Technology, or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $130K - $140K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
American Red Cross
Statewide, District of Columbia
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: American Red Cross is consolidating (10) separate voice-only contact center technology platforms to a consolidated, multi-channel, cloud-based environment, leveraging emerging non-voice technologies, and Intelligent IVR utilize the AWS Connect platform. This is an exciting opportunity for an experienced AWS Connect Contact Center Engineer to join a dynamic organization. This position offers the opportunity to gain exposure to ever advancing Contact Center technologies working with market leading technology partners. American Red Cross is looking for a professional Senior AWS Contact Center Engineer with an in-depth knowledge of the AWS Connect Contact Center portfolio. The position will drive the vision and innovation, standards, development processes, systems architecture, and design patterns to support IT and business solutions. Review and understand technical requests, collaborate with teammates to design, develop and implement technical solutions to requests using company and industry standards, provide technical leadership. These requests are part of a large-scale consolidation of plans to a single, standard contact center technology platform using Amazon Connect and Verint. The selected candidate will work 100% remotely from home anywhere in the USA and work an East Coast schedule. (Core Working Hours 9:00am-5:00pm Eastern). This position is also REQUIRED to work non-core business hours (nights/weekends) to support outages and implementations. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Lead project delivery team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem to design and build contact center solutions. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to the business units. PAY INFORMATION: The annual salary range for this position is $140K - $150K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • 10+ years experience working on Contact Center technologies. • 3 years experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch, and IAM. • 2+ years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API’s. • Experience with Security and Access Control (SAML/OAuth) • Serverless development experience utilizing complex integrations with various AWS . • Assist project team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to our customers. • Experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch and Lex. • Experience with Security and Access Control using IAM. • Experience with enterprise single sign-on using SAML. • Serverless development experience utilizing complex integrations with various AWS services. • Software development experience utilizing Java, JavaScript, Node.js or Python. • Working knowledge of Infrastructure as Code (IaC) and other toolkits for provisioning resources and development, such as AWS CloudFormation, CDK, SAM CLI, and the AWS CLI. • Experience integrating Amazon Connect with external CRMs/WFMs such as Salesforce and Siebel. • Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations. • Strong written and verbal communication, listening, and strong presentation skills. • Ability to demonstrate analytical and consultative skills. • Ability to apply solutions, technology, and products to a business opportunity. • Ability to work well with others and have a desire to learn new technologies • EDUCATION: Bachelor’s degree or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). ++++++++++++++++++++++++++++ BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 4% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: American Red Cross is consolidating (10) separate voice-only contact center technology platforms to a consolidated, multi-channel, cloud-based environment, leveraging emerging non-voice technologies, and Intelligent IVR utilize the AWS Connect platform. This is an exciting opportunity for an experienced AWS Connect Contact Center Engineer to join a dynamic organization. This position offers the opportunity to gain exposure to ever advancing Contact Center technologies working with market leading technology partners. American Red Cross is looking for a professional Senior AWS Contact Center Engineer with an in-depth knowledge of the AWS Connect Contact Center portfolio. The position will drive the vision and innovation, standards, development processes, systems architecture, and design patterns to support IT and business solutions. Review and understand technical requests, collaborate with teammates to design, develop and implement technical solutions to requests using company and industry standards, provide technical leadership. These requests are part of a large-scale consolidation of plans to a single, standard contact center technology platform using Amazon Connect and Verint. The selected candidate will work 100% remotely from home anywhere in the USA and work an East Coast schedule. (Core Working Hours 9:00am-5:00pm Eastern). This position is also REQUIRED to work non-core business hours (nights/weekends) to support outages and implementations. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Lead project delivery team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem to design and build contact center solutions. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to the business units. PAY INFORMATION: The annual salary range for this position is $140K - $150K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • 10+ years experience working on Contact Center technologies. • 3 years experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch, and IAM. • 2+ years of development experience utilizing Java, JavaScript, node.js and/or Python with an ability to write custom applications which interact with multiple API’s. • Experience with Security and Access Control (SAML/OAuth) • Serverless development experience utilizing complex integrations with various AWS . • Assist project team through project life cycle, including design, implementation, and support, across technology platforms. • Lead, Develop and Share industry best practices. • Utilize knowledge and understanding of Amazon Connect, and the associated AWS Ecosystem. • Collaborate with members of our National Contact Center team, contributing to the team’s success overall. • Work alongside vendors to successfully deploy their solutions as a subset of our projects. • Become a trusted advisor and partner to our customers. • Experience in Building and Deploying Solutions using Amazon Connect and the AWS ecosystem, including S3, Lambda, CloudWatch and Lex. • Experience with Security and Access Control using IAM. • Experience with enterprise single sign-on using SAML. • Serverless development experience utilizing complex integrations with various AWS services. • Software development experience utilizing Java, JavaScript, Node.js or Python. • Working knowledge of Infrastructure as Code (IaC) and other toolkits for provisioning resources and development, such as AWS CloudFormation, CDK, SAM CLI, and the AWS CLI. • Experience integrating Amazon Connect with external CRMs/WFMs such as Salesforce and Siebel. • Understand and implement omni-channel solutions, third-party WFO platforms, and CRM integrations. • Strong written and verbal communication, listening, and strong presentation skills. • Ability to demonstrate analytical and consultative skills. • Ability to apply solutions, technology, and products to a business opportunity. • Ability to work well with others and have a desire to learn new technologies • EDUCATION: Bachelor’s degree or equivalent experience * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). ++++++++++++++++++++++++++++ BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 4% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
