39 Bilingual jobs

As a member of RAINN's Victim Services team, the NSAH support specialist will be responsible for providing high quality services to users of the National Sexual Assault Hotline and to users of university and other third-party hotlines that RAINN operates under contract. Essential Duties and Responsibilities: Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users. Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client. Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines. Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to, college populations, law enforcement, nurses and civilians. Support NSAH users and provide accurate referral services. Support fellow NSAH hotline staff and provide quality assurance of service delivery as needed. Monitor NSAH sessions and provide support and guidance to staff as needed. Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts. Assist with semi-annual call-throughs to audit resource database. Assist with NSAH specific data collection by completing session assessments during each shift. Collect and enter client-specific data for all contract contacts. Work a minimum of two (2) holidays per year. Work a minimum of eight (8) shifts per month. Attend monthly manditory all-staff meetings. Attend and participate in additional training for all NSAH staff. All other duties as assigned. A Note About Clients In addition to providing services to users of the National Sexual Assault Hotline (NSAH), RAINN provides crisis intervention and sexual assault victim support services for a number of third parties.  The support specialist will provide these services for clients including educational institutions asuch as colleges and boarding schools; allied organizations such as 1in6; and sexual assault service providers and rape crisis centers.  They willalso provide specialized services for government agencies such as Peace Corps.  Each client requires specialized initial training and continuing education.  Support specialists will be required to successfully complete all such training and maintain expertise in the individual needs of each client. Position Specifications/Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required: Required Qualifications: Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process. Must have minimum one year experience working in human resources, social services or customer service. Complete initial 60 hours of sexual assault training. Must complete initial 20 hours of client specific training and a minimum of 6 hours of continuing education on contracts yearly. Possess the ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization. Must be familiar with instant messaging. Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities. Ability to solve problems and deal with a wide range of situations. Ability to interpret a variety of instructions, both written and oral. Ability to exercise good judgment when faced with complex decisions. Resiliently positive and energentic attitude, with the ability to successfully work on a team and independently. Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays. Must be 18 years of age or older. Must be comfortable discussing issues surrounding sexual violence. Must complete and pass a criminal background check (administered by RAINN). Desired Qualifications: At least 1 year crisis hotline/intervention experience (volunteer or paid position). Environmental Conditions There are no harmful environmental conditions that are present for this position.  The noise level in the work environment is usually moderate. Available shifts:  1 p.m. to 9 p.m. (Tuesday - Saturday); 3 p.m. to 11 p.m. (Tuesday - Saturday); 3 p.m. to 1 a.m. (Sunday - Thursday). This position is based out of our Washington, DC office. TO APPLY: Submit resume and cover letter outlining availability and preferred shift to   https://rainn.applicantpro.com/jobs/    Incomplete applications will not be considered.  Please no phone calls.   EOE/M/F/D/V

Job ID: 1152342 What are you working forward to? At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. What you’ll do as an Inbound Fraud Representative? You’ll handle in-bound calls, helping our clients and cardholders resolve their potential fraud issues. Trust is vital to building strong relationships with our customers, and in this role you’ll be essential in creating that trust. You’ll review accounts, research concerns and respond promptly, and most importantly, you’ll build relationships with clients, customers and colleagues. What you’ll need to succeed You’ll be an effective listener, with great communication skills and strong customer service skills. You must be motivated, friendly and able to take direction and run with it. You’ll also need excellent problem-solving and analytical skills and thrive in a team, giving and getting support every step of the way. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs. What you’ll need to be considered for this role *YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click   here . 6+ months customer service experience of any kind and/or military equivalent experience. Fully fluent in English and Spanish Confidence using a computer Be 18-years-old or older Have a high school diploma or equivalent Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement). Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time. Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. To work forward to something exciting, apply online at   www.syfcareers.com

As a key member of RAINN's Victim Services management team, the NSAH shift manager will be responsible for ensuring high quality services to users of the National Sexual Assault Hotline (online and telephone) and will support the day-to day operations of the NSAH program. Essential Duties and Responsibilities : Provide oversight, quality assurance of services and manage employees for evening NSAH shifts; Train employees on assigned shift; Check in with staff monthly as assigned; Manage a team of assigned support specialists; Respond appropriately, and in a timely manner, to employee complaints and questions; Monitor hotline sessions (telephone and online) and provide support and guidance to staff; Ensure the work culture and employee behaviors maintain a level of professionalism in accordance with RAINN and NSAH staff handbooks and policies; Elevate all concerns and policy violations about workplace behavior and quality of services to senior management in a timely manner; Use critical thinking skills and RAINN policies to make, independent, real-time staff and service decisions; Attend and participate in NSAH program meetings to exchange information regarding shift trends, staff, policies and procedures; Work with and advise staffers to help them build skills and improve feedback scores; Participate in the planning, writing and facilitation of in-service meetings; Evaluate helpline staff and advise senior management on suitability and need for promotions, raises, skills development, discipline and other personnel matters. Play an important part in the hiring of new staff positions, including participation in interview and selection process; Maintain knowledge of RAINN's policies and protocols and provide ongoing feedback to the senior management; Maintain knowledge of contractual policies and protocols and provide ongoing feedback regarding ways to meet and exceed standards; Provide feedback to the senior management team regarding additional training topics or suggested revisions to training; Participate in rotating on-call schedule and act as emergency back-up for on-site support; Support the program manager and program coordinator in ensuring the hotline is adequately staffed at all times; Submit end-of-shift reports; Ensure HelpRoom is open and staffed during designated hours; Demonstrate specialized hotline knowledge and sexual assault service skills; Provide assistance to individuals in specialized communities affected by sexual violence; Provide direct support to hotline callers and staffer utilizing RAINN's direct service and supervision policies as needed; Triage and handle mandatory reports on-shift or on-call; Manage and update dashboard resources; All other duties as assigned. Position Specifications and Requirements:     To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:  Required Qualifications:  Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process; Bachelor's degree or 5+ years social service experience; Must have 2+ years experience working or volunteering with crisis intervention services; Must have 2+ years experience managing paid staff (managing employees who work in shifts is preferred). Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, the general public and other team members; Must be able to demonstrate ease of use with technology; Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities; Ability to solve problems and deal with a wide range of situations; Ability to interpret a variety of instructions written and oral; Ability to exercise good judgment when faced with complex decisions; Must possess a positive and energetic attitude, with the ability to successfully work on a team and independently; Willingness to work a non-traditional schedule, which will include occasional evenings and/or weekends/holidays: Must be comfortable discussing issues surrounding sexual violence; Must be comfortable addressing difficult staffing situations and remediation; Must complete and pass a criminal background check (administered by RAINN). Desired Qualifications: 3+ Years management experience working with staff that have varying levels of professional experience. Physical Activities:    The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations: Must be able to remain in a stationary position 80% of the time; The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.; Must be able to operate a computer (typing 35-45 wpm with accuracy) and other office productivity machinery (e.g., copier and fax machine); Must have vision correctable to a level where individual can operate a computer; visualize text on a computer monitor. Environmental Conditions: There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate. Shift Available:  3:00 p.m. to 11 p.m. (days will vary). TO APPLY:  Please submit resume, cover letter and salary requirements to NSAH Program Manager at  https://rainn.applicantpro.com/jobs/738063.html  Incomplete applications will not be considered.   EOE/M/F/D/V    Th e  abo ve is i n te nd e d  t o   d escri b e t h e  g e n er a l c on te n t  o f  and  re qu ire m e n ts f o r t h e  p erf o r m an ce  o f t h is j ob . It is  no t t o   b e  construed as an exhaustive statement of the essential functions, responsibilities and/or requirements .

As a member of RAINN's Victim Services team, the NSAH support specialist will be responsible for providing high quality services to users of the National Sexual Assault Hotline and to users of university and other third-party hotlines that RAINN operates under contract. Essential Duties and Responsibilities: Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users. Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client. Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines. Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to, college populations, law enforcement, nurses and civilians. Support NSAH users and provide accurate referral services. Support fellow NSAH hotline staff and provide quality assurance of service delivery as needed. Monitor NSAH sessions and provide support and guidance to staff as needed. Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts. Assist with semi-annual call-throughs to audit resource database. Assist with NSAH specific data collection by completing session assessments during each shift. Collect and enter client-specific data for all contract contacts. Work a minimum of two (2) holidays per year. Work a minimum of eight (8) shifts per month. Attend monthly manditory all-staff meetings. Attend and participate in additional training for all NSAH staff. All other duties as assigned. A Note About Clients In addition to providing services to users of the National Sexual Assault Hotline (NSAH), RAINN provides crisis intervention and sexual assault victim support services for a number of third parties.  The support specialist will provide these services for clients including educational institutions asuch as colleges and boarding schools; allied organizations such as 1in6; and sexual assault service providers and rape crisis centers.  They willalso provide specialized services for government agencies such as Peace Corps.  Each client requires specialized initial training and continuing education.  Support specialists will be required to successfully complete all such training and maintain expertise in the individual needs of each client. Position Specifications/Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required: Required Qualifications: Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process. Must have minimum one year experience working in human resources, social services or customer service. Complete initial 60 hours of sexual assault training. Must complete initial 20 hours of client specific training and a minimum of 6 hours of continuing education on contracts yearly. Possess the ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization. Must be familiar with instant messaging. Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities. Ability to solve problems and deal with a wide range of situations. Ability to interpret a variety of instructions, both written and oral. Ability to exercise good judgment when faced with complex decisions. Resiliently positive and energentic attitude, with the ability to successfully work on a team and independently. Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays. Must be 18 years of age or older. Must be comfortable discussing issues surrounding sexual violence. Must complete and pass a criminal background check (administered by RAINN). Desired Qualifications: At least 1 year crisis hotline/intervention experience (volunteer or paid position). Environmental Conditions There are no harmful environmental conditions that are present for this position.  The noise level in the work environment is usually moderate. Available shifts:  1 p.m. to 6 p.m. (Monday, Friday and Saturday) and (Friday, Saturday and Sunday); 6 p.m. to 11 p.m. (Monday, Thursday and Sunday), (Tuesday, Friday and Saturday), (Wednesday, Saturday and Sunday), (Monday, Wednesday and Saturday); 9 p.m. to 3 a.m. (Monday, Friday and Saturday). This position is based out of our Washington, DC office but can be performed remotely. TO APPLY: Submit resume and cover letter outlining availability and preferred shift to   https://rainn.applicantpro.com/jobs/    Incomplete applications will not be considered.  Please no phone calls.   EOE/M/F/D/V

Company Information: Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Texas and Washington. Job Summary: We are currently seeking a qualified  Bi-lingual Customer Service Agent to work in our Valencia Call Center. Our agents process telephone orders from patients and referral sources in a fast paced, high volume environment. The primary function of this position is to provide excellent customer service. Salary & Benefits: $15 - $16 per hour, plus monthly incentives Medical, Dental and Vision 401(k) Personal, Sick and Vacation Days Flexible Spending Account Life & Disability Insurance Education Assistance Employee Discounts   Key Job Responsibilities: Handle an average of 100 inbound calls per day Key customer orders into our system during each call Perform follow-up on pending customer orders Resolve common customer concerns Meet monthly productivity and quality goals   Experience/Qualifications/Education: Ability to speak, read and write both English and Spanish is required Requires a minimum of 2 years related customer service experience in a fast paced environment Typing speed of at least 35 wpm Ability to multi-task Excellent verbal and written communication skills Demonstrated problem solving ability   Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines. To apply for the position, please visit our website at: http://www.shieldhealthcare.com/company/careers/

Float Member Service Representative The Float Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties.  Duties include a high level of external and internal public contact and management of varied records and file systems.  Confidentiality is involved, and sensitive situations may be handled. This position is located at the O.C. Haley branch, however this person will be required to work in the various locations throughout the New Orleans area where volume and customer traffic warrants the presence of a MSR.    Essential Duties and Functions Establish and maintain member accounts Prepare and process teller transactions efficiently and effectively Adhere to established cash handling and balancing procedures Prepare corporate deposits daily Perform a variety of administrative duties including but not limited to answering telephones, typing and filing Provide excellent customer service Adhere to all branch procedures Travel to various HOPE locations to work as needed   Competencies/Skills Ability to handle monetary instruments and make transactions accurately Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products Ability to read and interpret documents, write routine reports and correspondence Ability to speak effectively before groups of customers and employees of the organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, percent, and interpret data Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations    Preferred Education and Experience Bachelor’s degree, business concentration preferred Three plus years of experience in banking/finance in areas related to job requirements Cash handling and customer service experience Fluency in Spanish and English required HOPE offers a competitive salary and comprehensive benefits package.  Visit www.hopecu.org to learn more about our organization.

1) Reading, writing and verbal communication skills required. 2) Capable of using knives, slicing equipment and other food preparation equipment. 3) Good personal hygiene required. 4) Must possess and / or obtain a valid Food Handlers Card prior to employment. 5) Responsible for maintaining stock, cutting, and storage of all perishables daily to ensure product quality. 6) Perform general and specific cleaning tasks using standard cleaning products as assigned to adhere to health standards. 7) Follow all recipes and practice portion control to prepare, garnish, and present ordered items. 8) Maintain proper and adequate set-up of the kitchen/station on a daily basis. This includes stocking of all required food, paper products, and condiments. 9) Ability to remember, recite, and promote the variety of menu items. 10) Must be able to stand and exert a well-paced mobility for periods up to four hours in length. 11) Completes all assigned prep work in a timely manner.

Job Title: Customer Care & Operations Manager (Spanish Speaking) Company Name: Simply Grand, LLC Industry: Commercial & Residential Cleaning Services Location: Our office is based in Englewood, Colorado but we serve the entire Denver metro area Schedule: Regular Full-Time (exempt) Salary: $32,000 - $35,000 (commensurate with skills & experience) plus Annual Performance Bonus Education Level: Associate's and/or Bachelor’s Degree Working Environment: Office-based with significant time at customer locations throughout Denver Division: Operations Job ID: 50398-01 # of Positions: 1 Excellent Employment Benefits Including: Health and Dental Insurance 7 PAID holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day) 7 Vacation days in the first year 4 Sick days in the first year Annual Performance Bonus ----------------------------------------------------------------------------------------------------------------- Who is Simply Grand? We are born and raised in Colorado and since 2007 we have been providing top-notch residential and commercial cleaning services to customers in the Denver metro area. We have grown tremendously since then and need a go-gettin’, problem solvin’, critical thinkin’ rockstar to join us in achieving even more success. You will make a great addition to our team especially if… Staying organized and keeping tasks on track secretly make you happy Working hard and being recognized for working hard means something to you Believing you can always be better is your thing We do so much more than “just clean” ... we truly help our customers live cleaner, happier, and healthier lives so they can spend what little extra time they have with their families, creating memories…and even more messes. But that’s ok; Simply Grand is there to save the day. And we do it with customer satisfaction at the forefront. If our customers are not happy, we are not happy. We take pride in our work and get the job done right the first time. We care and are committed to our customers because without them, there would be no us. What will my day-to-day look like? Your schedule will be Monday through Friday starting at home each day by 6AM to begin dispatching cleaning crews. Your day will then consist of office-based duties such as scheduling crews for future jobs, answering customer telephone, text, and email questions as well as working with the General Manager to conduct interviews and hire additional cleaning crews. Note, customers routinely make last second service requests so you will need to react quickly by re-assigning and dispatching cleaning crews throughout the work day. Additionally, you will make quality control visits at the properties we service and convert inside sales calls into calendar appointments for the General Manager to secure new business. We anticipate 50% of this position will be office-based and the other 50% will be at customer locations throughout the Denver metro area. Your day will generally end around 3PM. You will report to and work under the leadership of the General Manager not only tackling day-to-day duties but by being a valuable member on our team focused on long-term strategic vision and success. Why should I join Simply Grand? We treat people like humans and we prioritize people over process. We also believe in continual constructive feedback. We have the mindset we can and will always be better. We empower our team to take the lead, not be told what to do. We believe in providing context, not control. It’s about making sure everyone understands the why of the what. We also foster a culture of autonomy, candid conversations, critical and creative thinking, inclusion, integrity, open feedback, passion, personality, selflessness, transparency, and trust. Oh, and we like to have fun along the way too! What qualifications must I already have to be successful in this position? You must be a fluent Spanish speaker You must be 21 years of age or older You must have an Associate’s and/or Bachelor’s Degree You must have reliable transportation You must be proficient in programs such as Microsoft Office, Outlook, Excel, etc. You must have the ability to always remain professional and courteous with customers You must have excellent verbal and written communication skills You must have the ability to work independently but also with the General Manager You must have a winner’s attitude and ability to always be your best What now? If you are a winner who is ready for the next step in your professional path, what are you waiting for…apply today! Disclaimer Simply Grand, LLC is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets

Great opportunity for individuals who enjoy the Spanish Language- Bilingual customer service!   Are you ready to make a difference in someone’s life? Are you ready to have a career with purpose? CVS Health is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Customer Service Representatives to work in our inbound call center to be the first line of communication for our members. This is not your typical call center job! You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage. Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. It feels good to do this job; you support people when they need it the most. Are you a fit for this Inbound Customer Service role? Do you have at least 6 months experience working with customers (i.e. retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career. Addition to career growth, other benefits offered include: • Competitive pay and benefits • Paid training • Fast track career progression • Employee Discount Programs • Potential to work from home is available following 6 months of employment and measurable success Positions available for coverage are between 6 am - 11pm

La Madeleine is a casual French bakery and café. We serve breakfast, lunch, dinner and hand-crafted pastries. We are always looking for bright and energetic associates to fill new positions. A combination of flexible schedules, friendly atmosphere, great training and a defined career path make La Madeleine a rewarding place to work and start in the culinary industry. La Madeleine Country French Café is now seeking exceptional team members for our new San Tan Village location. Competitive pay and chance for advancement! Now hiring for: • Cashiers • Cooks • Dishwashers  • Pastry • Catering Specialist *****Interviews will be held at: Santan Village, 2212 E Williams Field Rd, Suite 205*****  Job Application available at:  http://franklinbistro.com  or contact Martha @ 915-504-7144

Title: Research Manager / Post Doctoral Research Fellow Reports to: Research Advisor / National Director Location: Ranomafana, Madagascar Percentage Effort:  Full-time Key Words:  Global health, implementation research, epidemiology, capacity building Start Date:  June 1st, 2018 Expected Commitment: Minimum of 2 years Organizational Profile PIVOT ( www.pivotworks.org ) is a global health care NGO guided by the principle that all people have intrinsic worth and deserve to live healthy and productive lives. As a social justice organization working in a setting of extreme poverty and disease, our core objective is to address social inequity by advancing universal access to quality healthcare, while creating a health care system that can serve as a model for the country of Madagascar. Since 2014, we have partnered with the government of Madagascar to strengthen the health system and create a model health district in Ifanadiana district, adjacent to Ranomafana National Park and 11 hours from the capital. The district has a catchment area of 200,000 people, more than 75 percent of whom live in extreme poverty. PIVOT collaborates directly with the Madagascar Ministry of Health (MoH) to strengthen a district hospital, 20 health centers, and community health programs. Our model is advanced across three major components: 1) horizontal readiness (e.g. infrastructure, supply chain, personnel), 2) vertically integrated clinical programs (e.g. maternal and child health, malnutrition, tuberculosis), and 3) data systems and research. Currently PIVOT is a 180-person organization with 6 international staff in Madagascar, and a United States-based headquarters. We see the research space in which we work as a unique “crucible” for science and innovation in an ecologically important environment with a distinctive constellation of academic partners working in a broad range of scientific disciplines. We promote implementation research of interest to the MoH that can inform health programs or produce lessons for replicating and scaling-up of the model. We also support scientific research on underlying social, economic, and environmental drivers of disease. As a data-driven organization, PIVOT counts as its data flagship an ongoing longitudinal cohort study to track the population-level effects of our intervention. In addition, our Monitoring and Evaluation team tracks key indicators of every program implemented by PIVOT over time on a regular basis. This provides an opportunity to evaluate programs and address scientific questions with an unprecedented level of detail for a non-governmental health systems organization.  Position Overview   The research manager will work closely with PIVOT’s leadership to launch and coordinate implementation science initiatives to evaluate PIVOT clinical programs and health systems initiatives (including quality of care, data improvement, and universal health coverage). S/he will also serve as the central coordinator for PIVOT’s local and international research partnerships. This person will work to build both internal organizational and national capacity for conducting field-based public health research in Madagascar. He/she will be expected to organize trainings, provide frequent mentorship to Malagasy students and work closely with PIVOT Managers to help them evaluate their programs. PIVOT’s research vision is shaped in partnership with the site by co-founder and current co-CEO Dr. Matt Bonds, an economist-ecologist and Assistant Professor at Harvard Medical School who studies the role of health care and health systems in breaking cycles of poverty and disease ( www.bondslab.com ). For this reason, the position will be combined with a joint postdoctoral fellowship appointment in the Department of Global Health and Social Medicine at Harvard Medical School. The successful candidate can expect rigorous mentorship by both the onsite research advisor and Dr. Bonds. In addition to leading PIVOT’s implementation science agenda, there will be ample space for the candidate to pursue research projects of interest to his/her career development. Responsibilities Coordinate research projects, including data collection and project management. Create systems and infrastructure for supporting long- and short-term operational and scientific research initiatives and partnerships. With the PIVOT team and partners, identify opportunities and topics for new operational and clinical research projects. This includes support for the M&E team in the selection of key indicators to be used for program evaluation, collection of additional data for research purposes, as well as data analysis and dissemination of results through policy channels and international scientific journals. Elaborate Annual Plan for research in harmony with PIVOT’s work planning processes. Manage and report on set pieces of the organization’s site-based research budget. Assist in the development of grant proposals to support PIVOT research/synergistic partnerships. Liaise with key partners at the Ministry of Health, Institute of Statistics, national universities and other Malagasy institutions, as well as international research partners. Spearhead internal capacity building for research, engaging with staff to provide close mentorship in the execution of research, from study design through to publication. Qualifications and Competencies Master’s degree in epidemiology, biostatistics or other public health related field; PhD preferred. At least 2 years of experience living and working in a resource-poor, international setting. Demonstrated track record in operational research or field epidemiology, including study design, data collection, analysis, and publication. Experience in mentorship and capacity building. French and English language proficiency (reading, writing and conversing) Malagasy language ability an extraordinary asset, as is experience in Madagascar or working with the Malagasy public health system. Commitment to living and working in rural Madagascar. Flexibility and aptitude for managing projects across multiple domains. Beyond implementation and clinical research, PIVOT’s broad research vision requires a willingness to work with researchers across disciplines, methods, and approaches, including but not limited to: clinical infectious disease, epidemiology, economics, ecology, mathematics and statistical modeling, and GIS. Demonstrated commitment to global health and social justice. It is important that the Research Coordinator sees themselves as part of a social justice organization, believes strongly in the work we do, advocates on behalf of the patients we serve, and sees research and data as key to fulfilling our mission. This is an excellent opportunity for a dynamic, driven and passionate individual to be part of an exciting global health organization that links access to quality health care to research in an ecologically important context. To Apply Please submit your CV (including a full list of peer-reviewed publications) and letter of interest to jobs@pivotworks.org before April 13, 2018. Please refer to the job title in the title of your email. For more information on PIVOT, please visit our website at www.pivotworks.org .

Immigrant Rights Community Organizer -- San Antonio, TX Position Summary: Texas Organizing Project is seeking a talented and dedicated Immigration Organizer to build our organization through helping drive a campaign for immigrant rights in Bexar County. The ideal candidate is an experienced community organizer who is also a coalition-builder and strategist and believes deeply in the importance of building community leadership, capacity and power.  The Immigration Organizer will work in partnership with other staff and leaders to together drive campaign strategy and execution. S/he will be responsible for working with community leaders to execute a sophisticated campaign plan, coordinate related activities and efforts of allies to advance our campaign priorities and establish the basis for longer-term, ongoing work in our county. S/he must be able to organize and effectively communicate at all levels – with grassroots community people as well as established community leaders and policy experts. The Immigration Organizer will report directly to the Immigrant Rights Campaign Coordinator and will also work closely with existing community leaders, community organizers and core partners in building TOP as an organization.    Position:                     Immigrant Rights Community Organizer   Job Qualifications A successful candidate will have experience in community; take initiative independently and able to work in a collaborative, fluid team environment; commitment to social justice and immigrant rights from the grassroots up, and building the leadership of directly affected individuals as vital messengers and leaders in their communities.   Key Areas of Responsibility Build a base of TOP members, the majority of whom are directly impacted by immigration issues, who will participate in demanding changes from decision makers and creating the political climate that allows for those changes to be adopted. Using a campaign committee structure, recruit, turn out, and develop community leaders across a variety of low and moderate income neighborhoods of color. Execute a sophisticated and winning campaign strategy by working with community leaders, staff, and allies. Identify hot organizing issues that members want to organize around. Organize direct actions, events, meetings, and other tactics to move the campaign forward on a regular basis. Coordinate campaign messaging, traditional media work, mass communications, and digital organizing with TOP’s communications department. Regularly communicate the campaign’s progress to our members, staff, and partners. Work with the existing database (VAN) to track members, participation and progress towards achieving success. Develop and manage relationships with partner organizations to move the campaign forward. This may include joint strategy meetings, joint actions or other events, etc. Manage and develop relationships with key stakeholders and decision makers. Enhance our reputation and brand, and promote our values. Collaborate, support and work on other campaigns as necessary. Other duties, as required.   Qualifications: Excellent community organizing skills, strategizing, and execution of organizing campaigns Passion and commitment to social, economic, and racial justice Ability to manage multiple tasks and deadlines, and working in a fluid and fast-paced environment Collaborative and team-oriented work style Personal interest and passion for leadership development of grassroots immigrant leaders and engaging new communities in social justice and immigrant rights work Critical thinking and problem solving skills Excellent written and verbal communications skills Self-discipline and rigorous work ethic Belief in and ability to animate TOP’s values: Passion, Perseverance, Vision, Justice and Integrity Fulltime access to a car Fluency in English and Spanish (strong written and verbal communication skills in both languages); Computer competency – Word, ability to design outreach materials; Internet required; Experience in working with database systems a plus. Ability to work irregular hours including nights and occasional weekends (position is full-time salaried FLSA-exempt)   Timeline: Applications will be accepted until position is filled.   To apply: Please email a resume, cover letter and three professional references to recruit@organizetexas.org .   As an equal opportunity employer, Texas Organizing Project embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, veteran’s status, national origin, disability, or sexual orientation. Women and people of color are strongly encouraged to apply.

Big Brothers Big Sisters is hiring for two (2)Mentoring Program Specialists If you are interested in becoming one of our wonderful staff members, please send us your resume and a strong cover letter to carolyn.winslow@bbbsbutler.org .  NO PHONE CALLS ACCEPTED REGARDING POSITION A Mentoring Program Specialist interviews, screens, matches and supports the volunteers and children in our program and runs one-two after school programs The ability to speak Spanish fluently is highly preferred This position is located at our Hamilton office and serves all of Butler County A Bachelor's degree is highly preferred Pay range is $26,000 - $35,000 - depending on qualifications Very generous vacation time with option of vacation trade in for additional salary Unfortunately no health care benefits are available  Schedule is truly flexible and will fit into most life needs - occasional evenings required You will work hard but have a lot of fun doing it!  Very supportive staff! We believe in the importance of families and work/life balance

The Member Services Representative acts as a liaison between Healthfirst and its customers. The individual is responsible for assisting customers with issues and inquiries they may have about their insurance, applications and or claims not paid. The Member Services Representative is also responsible for receiving and addressing member inquiries, resolution of customer complaints, client education, retention of membership and dis-enrollments.

Growing healthcare company seeking administrative professional to join our growing organization. This individual will be heavily involved in the development of daily/weekly/monthly reports for internal and external vendors. Analysis of data will also be required. Extreme proficiency with Excel is required. Candidates will be asked to demonstrate Excels skills and knowledge during interview. Responsibilities and Duties:     Work closely with leadership team and clients to run daily, weekly, monthly, quarterly reports     Once reports processed, reformat reports for ease of comprehension     Analyze reports to ensure completeness and accuracy     Assist with client setup     Perform other job-related duties as assigned Qualifications:     High School Diploma or equivalent     Extreme knowledge of Excels (Candidates will be tested during interview)     Ability to work within time constraints     Extreme attention to detail     High level of organization     At least one year of prior experience required Salary: $45.00 to $75.00 /hour Required education:     High school or equivalent Required experience:     Excels: 1 year

Responsible for supporting fundraising efforts for the $200 million+ Gift Planning budget through clear, persuasive, fundraising-based copy-writing for a variety of development, lead-generation and cultivation initiatives. Responsible for completing customized one-to-one donor communications for both Spanish- and English-speaking audiences to align with fundraising strategy and used for the cultivation, stewardship and solicitation of planned gifts, major gifts, foundations, current donors, and prospects. Responsible for transcreating brand messaging and other donor messaging from English into Spanish, as well as writing new Spanish content. Responsibilities include translating individual donor solicitation, cultivation and stewardship strategy into accurate and informative content, creating an effective writing style for garnering planned and major gifts, and providing input to management as related to the expansion of new, strategic fundraising content, particularly in Hispanic markets. Requires a detail oriented individual; Must be able to speak and write fluently in both Spanish and English, in a clear and understandable manner for internal/external relations; Understand complex verbal or written instructions; excellent proofreading skills; Understanding of Hispanic cultures (gleaned through either study or personal experience); Understanding of complex data processing applications including Microsoft Word and Excel for Windows; Knowledge ordinarily acquired through a bachelor’s degree in professional writing, marketing or business related field and 3-5 years of fundraising and/or professional writing experience; Must possess a valid driver’s license.

Job Summary: The Youth Care Worker (YCW) is responsible for providing direct care supervision for youth residing in Southwest Key Programs (SWK) care fostering an environment that facilitates learning and behavioral management in a supportive manner. The Youth Care Worker will maintain a flexible, organized, and efficient work schedule. Essential Functions: ·       Conduct intake services to include but not limited to: completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth in to the shelter. ·       Provide basic needs to youth upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment). ·       Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements. ·       Develop positive rapport with youth while serving as a role model to create a safe and caring environment. ·       Must ensure all forms and progress notes (efforts) are properly completed in SWK’s web-based program (ETO) to ensure compliance with state and federal requirements. ·       Assist with the planning and coordination of special educational events (to include but not limited to: spelling bee, science fair), acculturation activities (Cesar Chavez Day, Thanksgiving, Chinese New Year, Holi-Festival of Colors, 16th of September), educational (to include but not limited to: visits to museums) and recreational outings (to include but not limited to: movies, park, amusement parks), assist in the coordination of student council activities and other meaningful experiences for SWK youth which promotes volunteerism and learning. ·       Provide vocational courses and curriculum in a subject area approved by the program director or designees which introduces youth to career choices.   ·       Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Director or designee as required by state and federal requirements. ·       Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences. Other Functions: ·       Attend all organizational required trainings. ·       Attend trainings that will enhance professional growth in the area of Education, Vocational curriculum and instruction, other topics as deemed appropriate by the program director or designee. ·       Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to. ·       In the absence of a shift leader may be asked to serve as the interim shift leader and be responsible for overseeing program operations within their shift with pre-approval by the program director. ·       Be able to assist in the distribution of medications to youth as prescribed by Medical Provider. ·       Serve as a Substitute Teacher in the absence of the Teacher in a classroom setting. ·       Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences. ·       Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S. ·       Attend Treatment Team Meetings to convey youth’s progress to all disciplines present. ·       Maintain a safe, clean and hazard-free facility. Tasks include regular maintenance and general cleaning of common areas including restrooms and kitchen, rotation of laundry (linen, towels and clothes) duty, and general maintenance of outdoor areas (to include but not limited to: backyard, playground, and parking lot). ·       Able to react to change productively and handle other essential tasks as assigned. Qualifications and Requirements: ·       High School Diploma or GED with experience working with youth either through paid or unpaid positions preferred. ·       Must be computer literate. ·       Must be able to maintain a flexible work schedule. ·       Cleared Tuberculosis test results. ·       Cleared background check from appropriate entity. ·       Cleared drug test results (this one is for Texas programs only). ·       Must be at least 21 years of age at the time of hire. Preferred ·       Bilingual (Spanish/English) Physical Demands: Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors throughout the entire duration of their shift period, which lasts 8 hours or more on a typical shift.   Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary. Must be prepared and physically able to respond with appropriate protocol in a variety of dynamic supervision situations with clients of 0-17 years in age. In a sudden or emergency event, staff must be at all times physically able to run, jump, lunge, twist, push, pull, apply SWK-approved restraint techniques and otherwise manage or coerce the full weight of an adolescent. While it is uncommon, all staff must be physically and mentally able to manage youth who become uncooperative, sick, violent, or display any other form of harmful or threatening behavior. Must be prepared to administer emergency First Aid, CPR or CPI techniques to clients, regardless of the time of day or hour of the staff’s shift, the size of the client, or the staff’s level of personal fatigue. Staff must be able to maintain clarity of thought throughout the entirety of a shift and be able to respond quickly to duress or circumstances requiring immediate action. Work Environment: This is a twenty four hour residential facility at which minors receive multiple services. There are three shifts per twenty four hour period. Hours and duties of work shifts are subject to change. The noise levels varies from mild to moderate.   Employees and clients may be exposed to prevalent weather conditions. Position is required to eat client meals during shift with the clients.

Environmental Justice Project Coordinator - Citizens for a Healthy Bay (CHB) Half-time position, with possibility to become full-time The purpose of CHB's Environmental Justice program is to engage and empower communities disproportionately affected by pollution in the cleanup, protection and restoration of Commencement Bay, its surrounding waters and natural habitat. Reporting to the Executive Director, the Environmental Justice Project Coordinator will develop and implement projects and campaigns focused on building relationships with and mobilizing vulnerable communities. The Coordinator will perform targeted community outreach, recruit volunteers and advocates, and build partnerships with diverse community organizations. The Coordinator will also organize public events, deliver presentations, perform research and other analysis, and contribute to CHB's communications and fundraising efforts. Diversity, equity and inclusion are core values for Citizens for a Healthy Bay. We welcome and value a diversity of people, experiences and perspectives. We embrace and actively encourage participation of people with differences in age, race, gender identity and expression, socioeconomic status, ethnicity, language, national origin, family or marital status, veteran status, physical and mental ability, sexual orientation, religion and/or political affiliation. The percentage of time for tasks for the Coordinator will be approximately: 70% Environmental justice program development and projects 20% Fundraising and grant management and reporting 10% Administrative and other tasks as assigned Duties and Responsibilities:  The Coordinator will develop and manage the environmental justice program in alignment with CHB's strategic plan and organizational needs, which requires the Coordinator: Conduct community outreach, presentations, events and workshops Establish and maintain individual and organizational relationships Educate and train community volunteers in ethical and effective activist representation, values and strategies Prepare program performance, financial reports, and grant reports associated with areas of responsibility and assist in producing newsletter articles, press releases and other written materials Recruit and supervise the work of interns as necessary Work to increase the racial, cultural and socioeconomic diversity within CHB’s internal composition and external networks Conduct internal equity audit and create action plan for CHB every two years Undertake special projects as requested by the Executive Director Strengths and Qualifications Strong written and verbal communication skills and comfort with public speaking; ability to communicate effectively with diverse audiences Proven record of inclusive engagement; demonstrated competency working with diverse cultures; ability to build trust and create authentic relationships with a diverse range of people; ability to deal respectfully and constructively with people of divergent opinions Ability to manage multiple projects and meet deadlines; strong organizational skills and attention to detail Experience developing, executing, and measuring and reporting success of community outreach plans Experience fundraising, including grant writing and management Ability to learn quickly, take initiative and exercise sound judgement in making decisions and completing projects Experience with community advocacy and organizing, and event planning Ability to work independently and function well with diverse team Familiarity with racial equity issues in Tacoma and Pierce County Fluency in multiple languages preferred Compensation: The Environmental Justice Project Coordinator is a half-time FLSA non-exempt position with a salary range of $15-$25/hour commensurate with experience. As a half-time employee, the Environmental Justice Project Coordinator is eligible for benefits described in the CHB Employee Handbook. This position may become a full-time position, contingent on funding. To Apply:  If you are sincerely interested in the position, please email a cover letter stating your suitability for this position and resume demonstrating your qualifications to CHB Policy and Technical Project Manager, Karen Gogins, at kgogins [at] healthybay.org or mail physical copies to the CHB office at 535 Dock Street, Suite 213, Tacoma, WA 98402 . Please include the position title in the email subject. Review of applicants will begin once funding is confirmed. As the position is open until filled, it is highly recommended to apply by November 1st . Please note: questions about the position via email or phone are unlikely to receive a timely response, if any.

Company Information: Youth Advocate Programs, Inc. (YAP) is one of the largest non-profit Youth and Family Support agencies working with high-risk youth and their families in the United States. Currently, YAP employs more than 2,000 dedicated workers and serves approximately 10,000 families per year.  Our mission is to engage human service systems so that they rely less on institutional care and invest more in supporting families and neighborhoods. We currently work with child welfare, juvenile justice, behavioral health, disability, primary health care, and education systems to develop and offer community-based alternatives for the highest risk children, young people, young adults and families, and adults. Summary of Position:    The duties of this position include, but are not limited to, the following: The Program Director is responsible for the overall administration of a local program serving the kids and families as well as the referring authority. This includes the provision of client services, personnel management and budget management. Specific Tasks Include: Responsible for all services provided to clients and their families who are referred to the program. Ensure that all clients receive the appropriate number of hours, contacts, services, specified monies and activities as required by contract with the referring authority or the third party payor. Ensure that all services have been authorized or reauthorized by the referring authority or third party payor. Oversee the intake process including interviewing referrals and appropriate family members. In conjunction with the client and family ensure that a service or treatment plan that meets the individual needs of the client and family is developed and implemented. Such plans must be strength-based using the wraparound plan model. Monitor service delivery provided by staff and ensure that staff implements the goals in the service or treatment plans, as well as make any revisions to the plan that result from changing needs or case reviews. Identify, recruit, hire, train, monitor and supervise all direct service professional and administrative staff in the local program, following the YAP, Inc. personnel policies and procedures, including the matching zip code policy for recruiting direct service staff. Ensure that staff qualifications meet those imposed by the referring authority or third party payor. Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies. Promote staff development including the provision of cross-training among staff. Conduct staff meetings and training sessions for program personnel. Attend staff meeting and trainings as assigned by the Southwest Vice President. Assist staff in creative problem solving, including securing needed professional resources for clients and their families. Ensure that activities for clients and their families involve education, employment, social and other areas of need. Develop plans for discharge which include community linkages that will support the client and family after termination of service. Ensure that all required time lines and due dates are met. This includes submission of all administrative, fiscal and billing documents and data base information to The Support Center for processing and all reports and documents that are required to be submitted by referring authorities and third party payors. Manage the local program within budget parameters. Identify new opportunities and new projects to assists in the growth and development of YAP, Inc. programs and services. Qualifications/Requirements:  Bachelor’s  Degree is required; Master’s Degree generally preferred; commensurate experience in community-based agency program is acceptable. At a minimum, at least one year previous experience in managing personnel and budgets. Bilingual speaking applicant a plus! Position requires reliable transportation, valid driver’s license, and car insurance limits of $100,000/$300,000 bodily injury liability. This position requires background checks to be completed. Benefits Available : Medical/Prescription, Dental, Vision, Short Term Disability, AFLAC, Paid time off, Holiday Pay, and 403(b) Retirement Savings Plan.   Contact information: Interested applicants email resume with cover letter, three (3) professional references and two (2) personal references to Attn: Terri Camara at tcamara@yapinc.org

Job Summary: To perform the full range of room cleaning duties to ensure compliance with established organization standards. To report maintenance deficiencies and comply with housekeeping procedures, safety guidelines, and security procedures.   All team members are expected to be knowledgeable and compliant with Palmetto Health's values of compassion, dignity, excellence, integrity, and teamwork.   Responsibilities:  Cleans and sanitizes equipment according to hospital standards.  Ensures that patient rooms are adequately cleaned prior to, during, and following patient admission according to hospital standards.  Empties trash receptacles as required.  Cleans restrooms according to hospital standards as required.  Performs other duties as assigned.   Requirements:  Education: High School diploma or equivalent preferred.   Special Training: Ability to read, write, and understand simple instructions.   EEO/AA Minorities/Females/Disabled/Veterans

About Wellframe: Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine, artificial intelligence and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize healthcare resources around the needs of patients.   We work with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs. In partnership with our clients, we develop and use mobile technology for nurse care management programs.   Department Overview: The clinical team at Wellframe works closely with all other Wellframe departments to create clinical tools, programs, and processes that help patients gain access to the knowledge and clinical expertise they need to manage their health needs at any given moment. Our team is made up of clinicians, communications, patient advocacy, and public health experts who enjoy working with colleagues from diverse backgrounds to solve tough health problems.   Position Overview:  We are currently seeking applicants with a background in patient advocacy, case management, health coaching, health promotion, and/or social work who are interested in joining our team of health advocates. The health advocate will leverage his or her patient communication and health coaching skills to support patients with chronic disease through the use of the Wellframe mobile platform. The role of the Health Advocate is essential to our efforts both to increase engagement with the Wellframe app and to improve health outcomes among our users.   The Health Advocate will work as a part of a multidisciplinary team. Utilizing established evidence-based protocols, the advocate will provide non-clinical health coaching services and support to patients who are enrolled in Wellframe. Expertise in health promotion and/or health coaching is required to facilitate relationship-building with the patient, and to offer an appropriate level of non-clinical support. This role does not involve assuming responsibility for medical care of the patient, or addressing any clinical needs. Clinical support and supervision will be provided by the Wellframe team of clinicians.   Requirements:  -Fluency in both Spanish and English is required -Bachelor’s degree in social work, health education, health promotion, or related field -Strong written and oral communication skills -Experience providing health education counseling and coaching for a variety of chronic and acute health conditions -Familiarity with typical patient post-op recovery experience and monitoring over ensuing weeks is a plus -Prior experience with health technology products is a plus Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Wellframe Overview: Wellframe is a Boston-based digital health company focused on building the next generation of infrastructure for care delivery by combining clinical medicine and mobile technology. We’re using our system to deliver more personalized treatments, optimize the management of large patient populations, and dynamically organize health care resources around the needs of patients. We partner with health insurers, hospitals, device companies, and outpatient clinical settings to bring the highest standards of preventive medicine to patients with complex medical and social needs using a tech-enabled approach to care delivery. Departmental Overview:  The Client Services team leads the transformation of clinical services with our clients through our mobile-enabled technology, analytics, and innovative approaches to workflow redesign - either directly with payers and providers or through medical device, behavioral health, and other health care partners. This team is responsible for successfully implementing the Wellframe solution with new clients, managing ongoing client relationships, and identifying opportunities for account growth and expansion. We continuously work to improve the experience of client staff and patient end-users of the Wellframe solution and to exceed overall account metrics of success. As a team, we have a lot of fun in what we do, are data-driven in our approach, have a passion for health and health care, and never stop working to make our clients successful in their path to innovating services for their patients. Job Overview: The Client Operations Associate is the first line of response for inbound communications via our helpdesk, providing assistance and support to our clients’ clinical staff using the Wellframe dashboard and patient end-users using the Wellframe mobile app. In addition to responsive support communications and becoming an expert in our products and client implementations, the Client Operations Associate will be critical in building and maintaining the Wellframe resources and tools that our clients’ clinical staff need to succeed, such as our online help resource center and training materials. Standout employees in this role will have the opportunity to take on increased responsibilities and grow professionally within Wellframe. Responsibilities: - Provide the first line of response communications for inbound user requests for help via email and telephone in both English and Spanish for our US-based and international users - Resolve requests including but not limited to answering product questions, guiding users through registration, directing users to additional resources, providing basic troubleshooting, and escalating issues when appropriate - Become an expert in our technology platform and services and be comfortable walking others through it - Create new content (in English and Spanish) for our online help resource centers as new features are developed and based on trending support topics - Assist with Spanish translations and development of user training and support materials - Represent the voice of Wellframe’s end users to proactively provide feedback to internal teams to help improve users’ experience Requirements: - Bachelor’s degree and at least one year of experience in a professional setting - Excellent communication skills in both English and Spanish (written and verbal) required; experience providing technical support or training in both languages is preferred - Passionate about providing an outstanding customer support experience, displaying active listening, and taking a data-driven approach to identify areas for training improvement and opportunities for product enhancement - Eager to learn new technologies and comfortable using and learning multiple software tools; experience with Zendesk a plus! - Strong time management skills and multitasking ability with excellent attention to detail - "No task is too small" attitude, with a passion for service excellence and an eagerness to learn - No healthcare background is necessary Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Position Overview: The Loan Concierge is responsible for all customer contact throughout the new loan processing, underwriting and settlement process. Working Relationships: The Loan Concierge reports to Loan Concierge Supervisor and must develop strong working relationships with customers, key process stakeholders and co-workers. Key Tasks and Responsibilities: Building and fostering a rapport with the customer. Provide customers with clear and detailed loan status updates and next steps throughout the Loan Processing, Underwriting and settlement processes. Communicate with customers clearly and professionally via telephone, email. Obtain documentation from the customer and other parties to complete the loan application or fulfill Loan Underwriter conditions. Review and analyze customer credit and financial supporting documentation. Such documentation includes, but is not limited to: credit reports, fraud report, paystubs, benefit award letters, personal and business tax returns and asset statements. Review both property and loan collateral documents. Such documents includes, but is not limited to: property valuation and title reports, original Note and/or Deed of Trust/mortgage. Understand FNMA, FHLMC, FHA, VA and USDA loan program requirements. Have an excellent understanding of applicable Fair Lending, TRID and other Federal and State laws and regulations and applicable required notices. Will not negotiate any loan term(s) with a customer and/or third party. May be assigned other related duties, as needed. Incumbent will be responsible for meeting RoundPoint’s commitment to quality work and compliance. Minimum Requirements: Bachelor’s degree preferred. Fluently speak English/Spanish 3 -5 years’ experience new mortgage origination a plus. Mortgage Call Center experience preferred. Strong analytical skills Ability to think outside the box Problem solving skills Proficiency in Microsoft Word, Excel and Outlook Ellie Mae Encompass experience preferred Strong sense of urgency about solving problems, meeting challenging deadlines, and achieving goals Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear. The employee is required to sit for extended periods of time and is occasionally required to stand and walk. The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Responsible for developing surveys and maintaining a system to collect continuous donor feedback. Compiles findings from donor feedback system, analytics, primary research and other Donor Understanding tools to develop actionable business implications for development and marketing teams. Assists the Donor Understanding and Strategy team in the practice of creating and maintaining a clear, consistent, and accurate picture of ALSAC donors, fundraisers, volunteers and the experiences they desire. Requirements: Requires knowledge of customer services, relationship building, fundraising and general management methods, and business intelligence. Speak and write in a clear and understandable manner for internal/external communications. Demonstrated problem resolution and data analysis skills. Strong project management skills, ability to manage multiple, competing projects and allocate resources and time effectively. Ability to function in a nuanced environment where responsibilities for donor satisfaction are shared by many departments. Must understand complex verbal and written instructions; understand data processing applications (Microsoft Office products). Requires experience using relational databases and data warehouses. Requires strong quantitative background with demonstrated capabilities in organizing, translating, and presenting complex quantitative information to all levels of management. Must possess technical skills such as SPSS, SAS or similar statistical analytics software. Oracle or SQL experience is preferred. Knowledge ordinarily acquired through a bachelor’s degree in Business Administration, Marketing, Social Sciences and/or related discipline and 3 years of data analysis, marketing research, social sciences, predictive analytic and/or data mining experience. Customer Experience Management experience is preferred. Master’s or advanced degree in a quantitative discipline is preferred. Must possess a valid driver's license.

Immigration Community Navigator Organizer in Houston, TX About the Texas Organizing Project (TOP): Founded in 2009, TOP, has become the leading statewide organizing group in Texas, advancing racial and economic justice through community and electoral organizing. Our programs are anchored in the three largest metro regions of the state, Houston, Dallas and San Antonio.  We have a base of over 100,000 members and supporters who are reflective Texas’ growing population - people of color, low-moderate income families.  Through on the ground organizing, grassroots leader trainings, direct action, policy advocacy and electoral engagement we have made gains in policy solutions and public investments in neighborhood infrastructure, family sustaining jobs, affordable housing, community schools, health access and immigrant rights. TOP also runs the largest independent grassroots electoral field operation in the state, activating over 200,000 voters of color each election cycle. Position Summary: Texas Organizing Project is seeking a talented and dedicated Immigration Community Navigator Organizer to conduct outreach to immigrant populations in order to connect them with legal and other services related to immigration matters in Houston. The ideal candidate believes deeply in the importance of building community leadership, capacity and power. S/he must be able to organize and effectively communicate at all levels – with grassroots community people as well as established community leaders and policy experts. The Immigration Navigator Organizer will recruit and train other Community Navigators (grassroots immigration super-volunteers) and Women’s Leadership Development Program participants in leadership development, naturalization and financial literacy, as well as other areas of immigration law, policy and community organizing priorities for our city. The Community Navigator Organizer will also be responsible for organizing events, tailoring our local curriculum, coordinating with local legal, community organization and corporate partners, and coordinating with other statewide WE Lead programs and national partners NPNA, Jones Day and Citi Community Development. Position:    Immigration Community Navigator Organizer Job Qualifications A successful candidate will have experience in training and either community organizing or legal services; take initiative independently and able to work in a collaborative, fluid team environment; commitment to social justice and immigrant rights from the grassroots up, and building the leadership of directly affected individuals as vital messengers and leaders in their communities. This position will be supporting the Immigration Campaign and report to the Statewide Immigration Organizer. Qualifications: Two years of related work experience; Experience working in a legal setting; preferred Organizing experience; preferred Ability to manage multiple tasks and deadlines, and working in a fluid and fast-paced environment Personal interest and passion for leadership development of grassroots immigrant leaders and engaging new communities in social justice and immigrant rights work Ability to design flyers and other outreach materials. Knowledge of basic design programs; Collaborative and team-oriented work style Good written and verbal communications skills Self-discipline and rigorous work ethic Ability to work irregular hours including nights and occasional weekends (position is full-time salaried FLSA-exempt); Must have a car and driver’s license Fluency in English and Spanish (strong written and verbal communication skills in both languages); Job Responsibilities Recruit team of Community Navigators & Grassroots Women Leads to participate in Community Navigator & WE Lead Cohorts Organize & Lead monthly Community Navigator Trainings / Meetings Organize & Lead quarterly WE Lead Women's Leadership Development Trainings / Meetings Coordinate WE Lead mentorships with staff and attorneys from local Jones Day Office Coordinate regular meetings, creative activities and roles with WE Lead local partners: Jones Day local office, Municipal government, organizational partners & local donors Specialize & build upon existing national Community Navigator Curriculum & WE Lead Curriculum to fit local context of our city, in partnership with our organizing team Track and report on activities of trained Community Navigators and WE Lead participants Participate in national coordinators calls & learning calls with NPNA partners Must keep current of changes in immigration law and procedures Maintain required job skills and core professional competencies Attend and participate in required educational programs and staff meetings, and perform other duties as assigned Timeline: Applications will be accepted until position is filled. To apply: Please email a resume, cover letter and three professional references to recruit@organizetexas.org . As an equal opportunity employer, Texas Organizing Project embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, veteran’s status, national origin, disability, or sexual orientation. Women and people of color are strongly encouraged to apply.

Responsible for managing, recruiting, and expanding volunteer efforts and volunteer chapters throughout the region. Maximizes funds raised for the Hospital, while increasing the support for and awareness of St Jude Children's Research Hospital.  Conducts special events for general and Hispanic markets throughout the region , works with and manages the coordinators of these events to maximize income, broadens events, and expands fundraising into new areas within region. Requirements Requires knowledge of fund-raising and public relations Very strong communication, organizational, planning and interpersonal skills Public speaking skills Face-to-face interaction with event volunteers/sponsors Understand difficult verbal or written instructions Understand data processing applications Requires demonstrating the willingness and initiative to support and work as a team with the National Office and other regional offices for the furtherance of ALSAC programs Knowledge ordinarily acquired through Bachelor's Degree and 2 years of fundraising, sales, marketing and/or related experience. Requires both written and oral fluency in English and Spanish languages.   Multicultural marketing experience preferred in select markets. Must possess a valid driver's license ALSAC/St. Jude Benefits Our benefits package, including health, dental and vision insurance, paid time off, tuition reimbursement and commitment to work-life balance, means you can work to help other families while always being there for yours.