Search 10510 live jobs

Who We Are With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence. Who You Are In support of operational efficiency and improved collaboration and communications, the Service Desk Analyst (SDA) provides technical expertise and customer services to the students, staff and faculty of Front Range Community College as part of the college-wide Information Technology Services Service Desk. The Service Desk Analyst will provide training, mentoring, and leadership to the IT Service Desk Student Technicians as well as monitor, resolve and escalate incoming tickets. They will also create and distribute IT performance metrics, conduct user acceptance testing, and continuously analyze processes to drive improvements and service quality. This position will have the opportunity to work remotely occasionally at their manager’s discretion but does require a strong on campus presence. On rare occasions, travel to all three FRCC campuses may be required. Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer. SALARY:  $52,144 - $54,751 annually The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value. BENEFITS:  For information about benefits, please view  APT & Faculty Benefits . SELECTION PROCESS:  Position will remain open until filled with a priority deadline of February 2, 2026. This posting may be used to fill multiple or similar positions. The selection process for the Service Desk Analyst will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position. Primary Duties Student Mentoring and Training: Play an active/leading role in training Student Technicians, that includes but is not limited to: Assist the IT Manager with recruiting, interviewing, and on-boarding of Student Technicians. Create and maintain the work schedules for Student Technicians. Assist the IT Manager with student timecard accuracy, update team members regarding unexpected student tech leave, and managing Service Desk task resourcing. Participate in the creation and maintenance of the student training program, documentation, and service desk processes and procedures. Remote and in-person tutoring, shadowing, testing and assessment of student techs, specifically regarding front desk coverage. Manage the Student Technicians in an effective and efficient manner that provides maximum benefit to our operation and their work experience for future careers. Actively monitor the ticketing queue and address aging tickets, complex issues, customer service issues, etc. Provide manager with written and verbal performance feedback regarding student’s attendance and technical and customer service skills. Provide direction, guidance, and share technical expertise with Student Technicians. Service Desk Customer Service: Directly assist members of the FRCC community (students, faculty, staff) with technical problems. This involves incidents and service requests that arrive via telephone, e-mail, and walk-in. Special emphasis on customer service, system/network/account access, level-1 troubleshooting, use of remote assistance tools, and interpersonal communication. Proactively identify and develop a response to trending issues. Act as an escalation point for Tier 1. Assist in the escalation of tickets to Tier 2 when needed. Play a leading role in managing work tickets by ensuring that all requests are logged, properly assigned, escalated when needed, accurately documented, and are completed in a timeline manner. Engage and/or dispatch appropriate resources as needed to resolve technical issues. Monitor work tickets and inform IT Manager of any noted issues, offer suggestions for any noted process improvements and develop the new procedures. Create and maintain written and video user documentation. Assist the IT manager in maintaining the IT Intranet site, ensuring that all online documentation is up to date and relevant. Participate and/or lead training sessions for end users. Perform user acceptance testing to ensure functionality, identify potential issues, and build a thorough understanding in preparation for implementation training and support. IT Business Analytics Reporting: Check ticketing system for errors that might affect the accuracy of the metrics before reporting. Gather, analyze, report metrics to benchmark IT workload/performance and identify trends in Service Desk and/or IT issues. Work with the IT Manager to review processes, procedures, and documentation and provide feedback on how to improve Service Desk performance. Partner with the IT Enterprise Automation team or other members of IT or the system office to automate processes where possible to improve performance and streamline workloads. Special projects and other duties as assigned (5% of Time) Required Competencies Mission, Vision & Values:  Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals. Student Centeredness:  Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do. Mentoring & Coaching:  Provides mentoring to others and seeks mentoring and feedback to improve own performance. Data Usage:  Interprets metrics and other data within the department, paying particular attention to what the data shows about the department's performance and end user needs. Works with the next level supervisor to brainstorm changes that can be implemented to improve service that the department provides or better meet the needs of our end users. Cultural Self-Awareness:  Examines own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve others. Cultural Competence:  Recognizes the need to become knowledgeable about the ways to communicate and support people of other backgrounds. Incorporates what has been discovered. Leadership:  Understands the current and desired state and the steps required to move from one to the other. Influences others in a positive direction, even when lacking formal authority. Critical Thinking:  Recognizes opportunities and think through solutions based on pertinent data, experience, knowledge and input from stakeholders. Customer Service:  Addresses customer concerns in a timely manner, provides escalation support for major incidents. Focuses on customer service and issue resolution. Communication:  Uses effective written and oral communication skills to interact with students, staff and faculty. Presents oneself clearly and articulately when speaking with an individual or before a group assuring that others fully comprehend the intended message. Has ability to influence without authority. Attention to Detail:  Monitors and checks work or information. Plans and organizes time and resources efficiently. Continuous Learning:  Demonstrates eagerness to acquire necessary technical knowledge and skills to accomplish a result or to serve a customer’s needs effectively. Technical Skills:  Has a working familiarity with standard service desk and technical support procedures. Some potential examples include; installation, configuration, testing, modification, maintenance, troubleshooting, repair, monitoring and support of mobile and desktop information technology systems and their peripherals. Qualifications Required Education/Training & Work Experience: An associate's degree or higher in a computer-related field. OR Two (2) years or more recent experience providing desktop computer or call center support. AND Good time management and planning skills – handling personal workload effectively, setting realistic and achievable targets and delivering those targets. Welcoming. Respectful. Inclusive. Together, we are FRCC. For information on Front Range Community College’s Security, including Clery Act/Crime Statistics for the campuses and surrounding area, view  FRCC’s Annual Security Report .

      Keeping Washington Clean and Evergreen The Department of Ecology is hiring an  Executive Assistant (Administrative Assistant 5)   within the  Government Relations Office  and the  Office of Equity & Environmental Justice.   Location: Headquarters Office in  Lacey, WA . Upon hire, you must live within a commutable distance from the duty station. Schedule: This position is eligible for telework and flexible schedule options. A minimum of three days per week is required in the office. Schedules are dependent upon position needs and are subject to change.   Salary The high end of the salary range listed above ($80,820 per year) is Step M, typically a longevity step. Employees cannot get to Step M upon initial hire.  All employees will progress to Step M six years after being assigned to Step L in their permanent salary range. For this position, Step A is $60,132 per year and Step L is $78,912 per year. Application Timeline:  Apply by February 03, 2026 This position will remain open until filled. The agency reserves the right to make a hire at any time after application review begins. Applications received after the date above may not be considered.   Duties As the Executive Assistant, you will play a pivotal role in supporting two high-profile areas of Ecology - the Office of Equity & Environmental Justice (OEEJ) and Governmental Relations (GR). You will provide confidential, high-level administrative and executive support to both the OEEJ Program Manager and the GR Director. The work is dynamic, fast-paced, and at the center of agency leadership, requiring exceptional judgment, communication, and organizational skills. This is an ideal position for someone who enjoys variety, thrives in a collaborative and mission-driven environment, and takes pride in ensuring smooth operations at the executive level.  What you will do: Provide confidential executive administrative support to the OEEJ Program Manager and GR Director, including managing a high volume of communication and scheduling that is often time sensitive, subject to rapid changes, and often requires discretion. Coordinate and communicate with internal leadership, legislators, and external partners, demonstrating sound judgment, responsiveness, and professionalism in all interactions. Serve as the HR liaison for both OEEJ and GR, coordinating personnel actions, onboarding, and performance management documentation. Prepare, route, and track correspondence, contracts, and HR documents, exercising delegated signature authority. Coordinate travel, timesheets, purchasing, and expense approvals for both OEEJ and GR leadership. Track and report Public Disclosure Commission (PDC) lobbying activities for both programs, ensuring compliance and accuracy. Support program-wide administrative systems and records management, ensuring processes are efficient and compliant with agency standards. Represent both programs on Ecology’s Senior Administrative Leadership Team, helping align administrative practices across the agency.   Qualifications   For detailed information on how we calculate experience, please visit our  Recruitment website .   Required Qualifications: Education and Experience Applicants may qualify based on a combination of education and experience. Formal education is not required for this position; however, education may be substituted for some or all of the required experience when it provides the knowledge, skills, and abilities necessary to perform the duties of the role. Six years of experience and/or education as described below: Experience  providing administrative, clerical, or secretarial support, which may include direct support to senior leaders or executives, in an office environment. Experience must include: Knowledge of government organization, operations, and administrative processes. Experience managing executive inboxes, calendars, coordinating meetings, preparing correspondence and briefing materials, and handling confidential or sensitive information with discretion.  Experience using Microsoft Teams, One Drive, Word, Excel, SharePoint, PowerPoint, and Outlook. Education  involving a major study in business administration, public administration, management, communications, English, office administration, human resources, or other fields closely related to the work of this position.   Examples of how to qualify: 6 years of experience. 5 years of experience AND 30-59 semester or 45-89 quarter college credits. 4 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree). 3 years of experience AND 90-119 semester or 135-179 quarter college credits. 2 years of experience AND a Bachelor’s degree. 2 years of experience as an Administrative Assistant 3, at the Department of Ecology. 1 year of experience as an Administrative Assistant 4, at the Department of Ecology.   Desired Qualifications: Understanding and practice of written, verbal, and listening communication skills that are respectful, accessible, and inclusive to engage and reach a diversity of audiences and situations.   If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description,  we encourage you to apply.  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.   Supplemental Information Ecology does not use the  E-Verify  system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit  www.uscis.gov .   Application Process Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply. How to Apply Click “Apply” at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach: Cover letter   that explains why you are interested in this position and how your skills and experience directly relate to the key duties and responsibilities of this position Resume   Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly.  A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as “see resume” may be considered incomplete. For detailed application information, please visit our  Recruitment website . Application Attestation:   By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.   Need an Accommodation? If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format: Please contact us at  360-407-6186 or   careers@ecy.wa.gov If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.   Questions? For specific questions about the position location options, schedule, or duties, please contact   Millie   Piazza   at   Millie.Piazza@ecy.wa.gov   or   Carrie   Sessions   at   Carrie.Sessions@ecy.wa.gov   If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at   careers@ecy.wa.gov About the  Programs Office of Equity and Environmental Justice (OEEJ) Mission : To eliminate environmental and health disparities for communities most at risk from pollution and other environmental impacts through fair and just practices that support the well-being and resilience of Ecology’s workforce and the people of Washington. Governmental Relations (GR) Program Mission : To support Ecology’s mission by leading the agency’s legislative, rulemaking, and policy coordination, ensuring clear communication and alignment between Ecology, state leadership, and the public. About the Department of Ecology As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.   Diversity, Equity, Inclusion, and Respect (DEIR)  are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.   We believe that DEIR   is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. Ecology employees may be eligible for the following :  Medical/Dental/Vision for employee & dependent(s) ,  Public Employees Retirement System (PERS) ,  Vacation, Sick, and other Leave ,  11 Paid Holidays per year ,  Public Service Loan Forgiveness ,  Tuition Waiver ,   Long Term Disability  &  Life Insurance ,  Deferred Compensation Programs ,  Dependent Care Assistance Program (DCAP) ,   Flexible Spending Arrangement (FSA) ,  Employee Assistance Program ,  Commute Trip Reduction Incentives ,   Combined Fund Drive ,  SmartHealth  * Click here for more information   To learn more about Ecology, please visit our  website , explore  Working at Ecology , check out our  Strategic Plan , and connect with us on  LinkedIn ,  Facebook ,  Instagram ,  YouTube , or our  blog .   Equal Opportunity Employer:   The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.   Note:   This recruitment may be used to fill other positions of the same job classification across the agency.