National Wildlife Federation
Reston, VA, USA
Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 51 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, etc. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. The organization's programs focus on conserving wildlife, restoring habitat and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change.
The National Wildlife Federation has recently revamped our flagship website, nwf.org, which receives over 20 million visits per year. To continue our path of delivering a high-quality online experience, we are seeking a creative and talented Web Graphic Designer to join our team to create eye catching digital content both for the nwf.org website and other digital properties that support the organization. This assignment is expected to last one year (full benefits) with a focus on three enterprise assignments, with potential for permanency. In this role you will:
Create website designs from concept to completion and translate business and marketing objectives into designs that are clear, compelling, visually exciting, and emotionally engaging
Build web pages from static designs you've created with HTML, CSS and Javascript
Design and code responsive HTML emails
Work closely with site developers and content writers to coordinate formatting and delivery of page templates
Familiarity with customizing Wordpress templates with CSS, set up Wordpress pages and templates, train others to use Wordpress.
Act as the design lead to create a variety of design assets including: information graphics, email and website ads, PowerPoint presentations, promotional graphics for social media and layouts for reports
Manage requirements, tasks, and deliverables with the Atlassian suite (JIRA, Confluence, etc.)
Actively listen to clarify project goals, requirements, and deadlines
Present and clearly articulate a case for your designs and ideas to the core team and stakeholders
Seek and receive constructive feedback from the core team and stakeholders, and modify work to accomplish business goals
Understand brand value and trust to produce designs that respect, reinforce, and amplify our mission
Create an engaging online experience through design that adheres to brand guidelines
Collaborate with the Project Manager, content writers, developers, and the marketing communications team, and receive feedback from internal stakeholders
Report directly to the Project Manager
Technical Requirements:
Advanced experience working in Adobe CC (InDesign, Photoshop, Illustrator)
Working knowledge of HTML5 and CSS
Excellent skills with Microsoft Office software
Working knowledge of Javascript and jQuery libraries
Qualifications:
Experience designing responsive solutions for non-profit or commercial clients
5+ years of related professional experience and proven experience with a large-scale website and other digital products
Comfortable and confident acting as design lead to deliver on project requirements
Strong organizational skills with attention to detail
Excellent problem-solving abilities
Demonstrated ability to handle large-scale projects with aggressive deadlines, and leadership skills required to reset functional, timeline, and cost expectations based on strategic scope changes
Ability to work independently and as a collaborative team player who is curious and can quickly gain knowledge about all areas of the business
Ability to work closely with individuals/clients to solicit needs and goals of a design effort and produce designs that meet or exceed those requirements
Excellent customer service, interpersonal, and communication skills
Ability to work onsite at the Reston, VA Headquarters
Flexibility, determination, and a sense of humor
The employee's actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus.
We aspire to be an inclusive multicultural organization that celebrates the rich dimensions of diversity such as race, ethnicity, gender identity, sexual orientation, socio-economic status, age, physical ability, and religious and political belief. Diversity at the National Wildlife Federation translates into understanding and valuing each other's perspectives.
The National Wildlife Federation offers excellent benefits, competitive compensation, and a family-friendly, flexible work environment. We are committed to building a diverse team and strongly encourage candidates from all backgrounds to apply. If you meet more than 75% of the qualifications of this description, we encourage you to submit an application. A background check will be conducted on the selected candidate.
Interested candidates should submit both a cover letter, resume, and examples of work
Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 51 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, etc. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. The organization's programs focus on conserving wildlife, restoring habitat and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change.
The National Wildlife Federation has recently revamped our flagship website, nwf.org, which receives over 20 million visits per year. To continue our path of delivering a high-quality online experience, we are seeking a creative and talented Web Graphic Designer to join our team to create eye catching digital content both for the nwf.org website and other digital properties that support the organization. This assignment is expected to last one year (full benefits) with a focus on three enterprise assignments, with potential for permanency. In this role you will:
Create website designs from concept to completion and translate business and marketing objectives into designs that are clear, compelling, visually exciting, and emotionally engaging
Build web pages from static designs you've created with HTML, CSS and Javascript
Design and code responsive HTML emails
Work closely with site developers and content writers to coordinate formatting and delivery of page templates
Familiarity with customizing Wordpress templates with CSS, set up Wordpress pages and templates, train others to use Wordpress.
Act as the design lead to create a variety of design assets including: information graphics, email and website ads, PowerPoint presentations, promotional graphics for social media and layouts for reports
Manage requirements, tasks, and deliverables with the Atlassian suite (JIRA, Confluence, etc.)
Actively listen to clarify project goals, requirements, and deadlines
Present and clearly articulate a case for your designs and ideas to the core team and stakeholders
Seek and receive constructive feedback from the core team and stakeholders, and modify work to accomplish business goals
Understand brand value and trust to produce designs that respect, reinforce, and amplify our mission
Create an engaging online experience through design that adheres to brand guidelines
Collaborate with the Project Manager, content writers, developers, and the marketing communications team, and receive feedback from internal stakeholders
Report directly to the Project Manager
Technical Requirements:
Advanced experience working in Adobe CC (InDesign, Photoshop, Illustrator)
Working knowledge of HTML5 and CSS
Excellent skills with Microsoft Office software
Working knowledge of Javascript and jQuery libraries
Qualifications:
Experience designing responsive solutions for non-profit or commercial clients
5+ years of related professional experience and proven experience with a large-scale website and other digital products
Comfortable and confident acting as design lead to deliver on project requirements
Strong organizational skills with attention to detail
Excellent problem-solving abilities
Demonstrated ability to handle large-scale projects with aggressive deadlines, and leadership skills required to reset functional, timeline, and cost expectations based on strategic scope changes
Ability to work independently and as a collaborative team player who is curious and can quickly gain knowledge about all areas of the business
Ability to work closely with individuals/clients to solicit needs and goals of a design effort and produce designs that meet or exceed those requirements
Excellent customer service, interpersonal, and communication skills
Ability to work onsite at the Reston, VA Headquarters
Flexibility, determination, and a sense of humor
The employee's actions are expected to reflect the staff values of the National Wildlife Federation: collaboration, mindfulness, empowerment, inclusivity, and mission focus.
We aspire to be an inclusive multicultural organization that celebrates the rich dimensions of diversity such as race, ethnicity, gender identity, sexual orientation, socio-economic status, age, physical ability, and religious and political belief. Diversity at the National Wildlife Federation translates into understanding and valuing each other's perspectives.
The National Wildlife Federation offers excellent benefits, competitive compensation, and a family-friendly, flexible work environment. We are committed to building a diverse team and strongly encourage candidates from all backgrounds to apply. If you meet more than 75% of the qualifications of this description, we encourage you to submit an application. A background check will be conducted on the selected candidate.
Interested candidates should submit both a cover letter, resume, and examples of work
Human Rights Campaign
Washington, DC, USA
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
This position works in the office of the General Counsel and will interact with and support various groups across HRC. The primary focus is on addressing and managing all of the organization’s intellectual property needs as well as providing other contract review, drafting and negotiation, and legal advice and counsel.
Position Responsibilities:
Support the intellectual property needs of HRC across the organization:
Draft, negotiate, and review a broad range of complex intellectual property agreements, including licensing, assignments, and corporate co-ventures
Manage HRC’s trademark and copyright portfolio
Oversee enforcement of HRC’s intellectual property; draft cease and desist letters, trademark oppositions, and demand letters
Conduct clearance of communications and retail content
Provide IP-related staff training and education
Advise HRC’s teams on any legal issues involving trademarks, copyrights, advertising, social media, and IP-related compliance and enforcement
Draft, negotiate, and review a broad range of contracts and agreements on behalf of the organization
Provide legal advice and counsel on a variety of legal issues
Advise on legal risks and liabilities associated with the organization’s strategic priorities
Research, anticipate, and advise on unique legal issues for the organization
Draft policies and procedures
Provide organization-wide training on legal topics
Support HRC’s General Counsel’s office other functions, as needed
Manage outside counsel as needed
Other duties as assigned
Position Qualifications/Minimum Requirements:
At least 3 years of experience working at a law firm and/or in-house legal department
Candidates with substantially more than 3 years of experience will be considered for the senior counsel level
J.D. from an ABA-accredited law school
Admitted to practice and in good standing in at least one U.S. state bar (D.C. preferred)
Strong IP (trademark, trade dress and copyright), licensing, enforcement, and contract background required; experience with trademarks and copyright portfolio management a plus
Experience drafting licensing agreements, assignments, and other corporate/IP contracts
Strong interpersonal and presentation skills, along with ability to communicate with others at all levels of the organization
Strong negotiating skills
Excellent analytical skills
Excellent writing skills
Ability to establish and maintain strong relationships across all business units
Ability to work independently with little or no supervision
Ability to work in a fast paced, high activity environment
Ability to think creatively to provide business-oriented solutions that limit legal risks
Commitment to LGBTQ rights is required
**Must provide cover letter, resume and writing sample.**
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
This position works in the office of the General Counsel and will interact with and support various groups across HRC. The primary focus is on addressing and managing all of the organization’s intellectual property needs as well as providing other contract review, drafting and negotiation, and legal advice and counsel.
Position Responsibilities:
Support the intellectual property needs of HRC across the organization:
Draft, negotiate, and review a broad range of complex intellectual property agreements, including licensing, assignments, and corporate co-ventures
Manage HRC’s trademark and copyright portfolio
Oversee enforcement of HRC’s intellectual property; draft cease and desist letters, trademark oppositions, and demand letters
Conduct clearance of communications and retail content
Provide IP-related staff training and education
Advise HRC’s teams on any legal issues involving trademarks, copyrights, advertising, social media, and IP-related compliance and enforcement
Draft, negotiate, and review a broad range of contracts and agreements on behalf of the organization
Provide legal advice and counsel on a variety of legal issues
Advise on legal risks and liabilities associated with the organization’s strategic priorities
Research, anticipate, and advise on unique legal issues for the organization
Draft policies and procedures
Provide organization-wide training on legal topics
Support HRC’s General Counsel’s office other functions, as needed
Manage outside counsel as needed
Other duties as assigned
Position Qualifications/Minimum Requirements:
At least 3 years of experience working at a law firm and/or in-house legal department
Candidates with substantially more than 3 years of experience will be considered for the senior counsel level
J.D. from an ABA-accredited law school
Admitted to practice and in good standing in at least one U.S. state bar (D.C. preferred)
Strong IP (trademark, trade dress and copyright), licensing, enforcement, and contract background required; experience with trademarks and copyright portfolio management a plus
Experience drafting licensing agreements, assignments, and other corporate/IP contracts
Strong interpersonal and presentation skills, along with ability to communicate with others at all levels of the organization
Strong negotiating skills
Excellent analytical skills
Excellent writing skills
Ability to establish and maintain strong relationships across all business units
Ability to work independently with little or no supervision
Ability to work in a fast paced, high activity environment
Ability to think creatively to provide business-oriented solutions that limit legal risks
Commitment to LGBTQ rights is required
**Must provide cover letter, resume and writing sample.**
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
American Civil Liberties Union
New York, NY 10004
Paralegal [RJP-06/ CJ-12], Racial Justice Program, NY
Office: National Offices, New York, NY
Location: New York
JUNE 18, 2018
Paralegal [RJP-06/ CJ-12]
American Civil Liberties Union Foundation
Racial Justice Program, NY
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
The Racial Justice Program of the American Civil Liberties Union National Office in New York is seeking applicants for a full-time Paralegal position.
OVERVIEW
The Racial Justice Program (RJP) attorneys and staff work on a broad range of racial justice issues, particularly in the areas of criminal justice, education and economic justice. In the area of criminal justice, we are dedicated to reducing the unwarranted and disproportionate targeting, arrest and incarceration of people of color and jailing indigent people for the inability to pay court fines and fees. In the area of education, we seek to ensure that all children have access to quality education, regardless of race or ethnicity. Our economic justice work focuses on eliminating barriers to fair borrowing and eliminating policies and practices that criminalize poverty. Specifically, we have filed civil challenges relating to the inadequate provision of indigent criminal and juvenile defense, racial profiling and disparate educational opportunities. We have also advocated against the racially disproportionate imposition of incarceration and school discipline among people of color as well as economic policies which have a disproportionate impact on communities of color, such as predatory lending, seizure of property through unfair asset forfeiture polices and jailing indigent people because of their inability to pay court fines.
The Paralegal will be an integral part of the RJP team, will attend regular staff meetings and will have the opportunity to learn about strategies for protecting the rights of communities of color.
ROLES AND RESPONSIBILITIES
Respond to individuals who contact the Program for legal assistance; utilize and maintain the intake database to respond to requests
Ensure timely responses to inquiries
Cite check, edit, format, produce and serve litigation documents
Draft declarations, prepare deposition summaries, review and organize documents
Conduct internet and other factual research and collaborating with other project staff in preparing background memoranda on selected policy issues
Collect and analyze social science and other research for use in litigation and policy presentations.
Provide support to the attorneys with client and witness interviews
Assist in the development and maintenance of RJP websites and other public information outlets.
Act as liaison with clients, co-counsel and partner organizations
Act as liaison between staff attorneys and legal administrative assistant to disseminate work assigned attorneys and provide routine and/or procedural guidance regarding work assignments
Provide administrative support for manager review of applications for legal administrative assistant and intern positions
Work jointly with interns and communicate routine and/or procedural guidance on projects assigned by managers
Perform special projects and other duties within the paralegal job functions as assigned by the Director and staff attorneys
EXPERIENCE AND QUALIFICATIONS
A Bachelor's degree is required; or one year of paralegal or related experience is preferred
Demonstrated interest in racial justice is preferred but not required
Excellent research, including internet research, and writing skills
Must take initiative, be highly organized and detail oriented and possess strong interpersonal and time-management skills
Able to multi-task, demonstrate grace under pressure and meet deadlines
Ability to work independently as well as within a team
Must be proficient in Microsoft Word and Word Perfect 10. Familiarity with other Microsoft Office programs including MS Excel, Outlook, Power Point and database software. Experience with Westlaw and STATA strongly preferred
Experience with the maintenance of websites, layout and electronic posting of content is strongly preferred
Experience in word processing functions including creating tables of contents, tables of authorities, mail merges, and creating/inserting macros
Demonstrated commitment to the ACLU's mission to defend civil rights and civil liberties
COMPENSATION
Salary for this position is $53,474. We also offer an excellent benefits package.
HOW TO APPLY
Please submit a cover letter, resume, at least two references and a writing sample to hrjobsRJP@aclu.org Reference [RJP-06/CJ-12] in the subject line. Please indicate where you learned of this job posting. Applications accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the description and/or posting at any time without advance notice.
ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.
We encourage applicants with disabilities who may need accommodations in the application process to contact: hrjobsincl@aclu.org . Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.
The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.”
Paralegal [RJP-06/ CJ-12], Racial Justice Program, NY
Office: National Offices, New York, NY
Location: New York
JUNE 18, 2018
Paralegal [RJP-06/ CJ-12]
American Civil Liberties Union Foundation
Racial Justice Program, NY
For nearly 100 years, the ACLU has been our nation’s guardian of liberty, working in courts, legislatures, and communities to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBT community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people from government abuse and overreach. With more than a million members, activists, and supporters, the ACLU is a nationwide organization that fights tirelessly in all 50 states, Puerto Rico, and Washington, D.C., for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, gender identity or expression, age, disability, national origin, record of arrest or conviction.
The Racial Justice Program of the American Civil Liberties Union National Office in New York is seeking applicants for a full-time Paralegal position.
OVERVIEW
The Racial Justice Program (RJP) attorneys and staff work on a broad range of racial justice issues, particularly in the areas of criminal justice, education and economic justice. In the area of criminal justice, we are dedicated to reducing the unwarranted and disproportionate targeting, arrest and incarceration of people of color and jailing indigent people for the inability to pay court fines and fees. In the area of education, we seek to ensure that all children have access to quality education, regardless of race or ethnicity. Our economic justice work focuses on eliminating barriers to fair borrowing and eliminating policies and practices that criminalize poverty. Specifically, we have filed civil challenges relating to the inadequate provision of indigent criminal and juvenile defense, racial profiling and disparate educational opportunities. We have also advocated against the racially disproportionate imposition of incarceration and school discipline among people of color as well as economic policies which have a disproportionate impact on communities of color, such as predatory lending, seizure of property through unfair asset forfeiture polices and jailing indigent people because of their inability to pay court fines.
The Paralegal will be an integral part of the RJP team, will attend regular staff meetings and will have the opportunity to learn about strategies for protecting the rights of communities of color.
ROLES AND RESPONSIBILITIES
Respond to individuals who contact the Program for legal assistance; utilize and maintain the intake database to respond to requests
Ensure timely responses to inquiries
Cite check, edit, format, produce and serve litigation documents
Draft declarations, prepare deposition summaries, review and organize documents
Conduct internet and other factual research and collaborating with other project staff in preparing background memoranda on selected policy issues
Collect and analyze social science and other research for use in litigation and policy presentations.
Provide support to the attorneys with client and witness interviews
Assist in the development and maintenance of RJP websites and other public information outlets.
Act as liaison with clients, co-counsel and partner organizations
Act as liaison between staff attorneys and legal administrative assistant to disseminate work assigned attorneys and provide routine and/or procedural guidance regarding work assignments
Provide administrative support for manager review of applications for legal administrative assistant and intern positions
Work jointly with interns and communicate routine and/or procedural guidance on projects assigned by managers
Perform special projects and other duties within the paralegal job functions as assigned by the Director and staff attorneys
EXPERIENCE AND QUALIFICATIONS
A Bachelor's degree is required; or one year of paralegal or related experience is preferred
Demonstrated interest in racial justice is preferred but not required
Excellent research, including internet research, and writing skills
Must take initiative, be highly organized and detail oriented and possess strong interpersonal and time-management skills
Able to multi-task, demonstrate grace under pressure and meet deadlines
Ability to work independently as well as within a team
Must be proficient in Microsoft Word and Word Perfect 10. Familiarity with other Microsoft Office programs including MS Excel, Outlook, Power Point and database software. Experience with Westlaw and STATA strongly preferred
Experience with the maintenance of websites, layout and electronic posting of content is strongly preferred
Experience in word processing functions including creating tables of contents, tables of authorities, mail merges, and creating/inserting macros
Demonstrated commitment to the ACLU's mission to defend civil rights and civil liberties
COMPENSATION
Salary for this position is $53,474. We also offer an excellent benefits package.
HOW TO APPLY
Please submit a cover letter, resume, at least two references and a writing sample to hrjobsRJP@aclu.org Reference [RJP-06/CJ-12] in the subject line. Please indicate where you learned of this job posting. Applications accepted until the position is filled.
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the description and/or posting at any time without advance notice.
ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.
The ACLU undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.
We encourage applicants with disabilities who may need accommodations in the application process to contact: hrjobsincl@aclu.org . Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.
The ACLU comprises two separate corporate entities, the American Civil Liberties Union and the ACLU Foundation. Both the American Civil Liberties Union and the ACLU Foundation are national organizations with the same overall mission, and share office space and employees. The ACLU has two separate corporate entities in order to do a broad range of work to protect civil liberties. This job posting refers collectively to the two organizations under the name “ACLU.”
InComm
Jacksonville, FL, USA
Leveraging deep integrations into retailers' point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm , www.facebook.com/incomm , www.linkedin.com/company/incomm or www.incomm.com/blog .
Answer inbound customer service phone inquiries related to InComm financial service cards (GPR, Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service Manual; or related training material.
Answer inbound calls in timely manner in accordance with company's goals for call intake
Provide timely, accurate and courteous responses to the customers concerns or questions in accordance's with Incomm's regulations.
Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs.
Perform pin redemption for customer's having an issue with using the IVR (i.e. Document Cardholder Customer Service activities.
Follow escalation events procedures in accordance with Financial Services Customer Service Manual. (i.e. Chargebacks, disputes, potential fraud, etc.)
Understand, utilize and adhere to the Financial Services Customer Service Manual that is used to govern Customer Care activities.
Meet reporting requirements as designated by Supervisor or other InComm Management; including but not limited to schedule adherence, average handle time, quality score, and attendance.
Other Financial Services Customer Service activities as designated by Supervisor or other InComm Management.
Must be able to work full-time for three weeks during training. Typically, 11a-8p Monday - Friday or 12p-9p Sunday-Thursday.
Think you are interested? Here are some important points to keep in mind:
Employees will work no more than 20 hours a week. You will NOT be eligible to participate in our health, welfare, or PTO (Paid Time Off) programs; however, eligibility will continue for the 401(k) retirement program
Part-time schedules will consist of 4 hours per day, up to 5 days per week.
The schedules will be determined by management and may vary throughout the year.
Current employees who are selected for a part-time position may lose or gain shift differentials depending on the days/hours of the new schedule.
You will NOT be eligible to sign up for OT (Overtime).
Eligibility for a shift bid will rely strictly on business needs.
This is not intended to be used for a temporary change. If you are awarded a part time schedule, like any other bid scheduled change, you will be ineligible to participate in optional bids for 90 days meaning you will be in the part time schedule for at least 6 months.
In the floor wide shift bid, you will be bidding on part time schedules ranked against only the other part time employees.
Please make sure that you meet the qualifications prior to applying. Employees cannot be under any current corrective actions, must be in good standing with all metrics and employed for a minimum of 6 months.
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
Apply Here: http://www.Click2apply.net/vqt5f6hrf3kyxxh5
PI102902649
Leveraging deep integrations into retailers' point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at www.incomm.com or connect with us on www.twitter.com/incomm , www.facebook.com/incomm , www.linkedin.com/company/incomm or www.incomm.com/blog .
Answer inbound customer service phone inquiries related to InComm financial service cards (GPR, Single Load, B2B rewards, Toll and Wireless) in accordance with the Financial Services Customer Service Manual; or related training material.
Answer inbound calls in timely manner in accordance with company's goals for call intake
Provide timely, accurate and courteous responses to the customers concerns or questions in accordance's with Incomm's regulations.
Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs.
Perform pin redemption for customer's having an issue with using the IVR (i.e. Document Cardholder Customer Service activities.
Follow escalation events procedures in accordance with Financial Services Customer Service Manual. (i.e. Chargebacks, disputes, potential fraud, etc.)
Understand, utilize and adhere to the Financial Services Customer Service Manual that is used to govern Customer Care activities.
Meet reporting requirements as designated by Supervisor or other InComm Management; including but not limited to schedule adherence, average handle time, quality score, and attendance.
Other Financial Services Customer Service activities as designated by Supervisor or other InComm Management.
Must be able to work full-time for three weeks during training. Typically, 11a-8p Monday - Friday or 12p-9p Sunday-Thursday.
Think you are interested? Here are some important points to keep in mind:
Employees will work no more than 20 hours a week. You will NOT be eligible to participate in our health, welfare, or PTO (Paid Time Off) programs; however, eligibility will continue for the 401(k) retirement program
Part-time schedules will consist of 4 hours per day, up to 5 days per week.
The schedules will be determined by management and may vary throughout the year.
Current employees who are selected for a part-time position may lose or gain shift differentials depending on the days/hours of the new schedule.
You will NOT be eligible to sign up for OT (Overtime).
Eligibility for a shift bid will rely strictly on business needs.
This is not intended to be used for a temporary change. If you are awarded a part time schedule, like any other bid scheduled change, you will be ineligible to participate in optional bids for 90 days meaning you will be in the part time schedule for at least 6 months.
In the floor wide shift bid, you will be bidding on part time schedules ranked against only the other part time employees.
Please make sure that you meet the qualifications prior to applying. Employees cannot be under any current corrective actions, must be in good standing with all metrics and employed for a minimum of 6 months.
InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
Apply Here: http://www.Click2apply.net/vqt5f6hrf3kyxxh5
PI102902649
