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Oregon Health Authority Portland, OR
Nov 25, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.    This position falls under the Classification Information Systems Specialist 4.     WHAT YOU WILL DO! As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.   In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.     WHAT WE ARE LOOKING FOR: (a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. Experience supporting the following technologies: Network OS: Microsoft Active Directory Email: Microsoft Outlook/Exchange Online Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business Office Suite(s): 2013, 2016, M365 Mainframe connection: Host Explorer v.6.0, STunnel Desktop OS: Windows 7, Windows 8.1, Windows 10 Internet: Microsoft Interview Explorer LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations. Solid understanding of Windows Operating Systems and how to fix issues that occur in it. Ability to work under pressure and retain a professional and tactful manner. Excellent written and verbal communication and presentation skills. Experience providing end-user training, both formal and informal. Outstanding customer services skills for both internal and external customers. Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment. Experience in promoting a culturally competent and diverse work environment.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.   This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Breakthrough Greater Boston Cambridge, MA, USA
Nov 25, 2020
Full time
ORGANIZATIONAL OVERVIEW About Us and Our Philosophy Breakthrough Greater Boston (BTGB) is a transformative college access and teacher training program. BTGB offers six years of academic enrichment and college preparation to middle school and high school students with high potential but limited opportunities. Simultaneously, BTGB recruits, trains and inspires a diverse cohort of high achieving college students to become the next generation of urban teachers. Leveraging a Students Teaching Students model, BTGB provides engaging, tuition-free academic programming during the summer and after school. Our students gain the skills and motivation to succeed in rigorous high school courses and, ultimately, in college. Meanwhile, our teachers gain hands-on experience, research-based training and coaching from professional educators. Over the past eight years, 94% of our graduating students have matriculated to college, and 82% of them have persisted through their undergraduate years. On average, more than 70% of our graduating teachers have gone on to pursue careers in education. After two decades of success at our original Cambridge site, BTGB embarked upon a significant program expansion and opened a second site in Boston in the summer of 2013 and a third site in Somerville in 2018. As an independent 501c3 nonprofit, Breakthrough Greater Boston is part of The Breakthrough Collaborative, a national educational movement working to improve educational outcomes for youth across 25 U.S. cities. With a deep commitment to our mission, BTGB operates with the highest standards of integrity and best practices, while also enjoying the ability to be innovative and flexible to meet the evolving needs of our students, families and teachers. Our team is diverse, high-performing and dedicated. We continue to build an organizational culture that emphasizes our core values for every member of our community: Spirit:  We cherish and embody the youthful energy and spirit of our students and teachers Continual Learning:  Everyone in our community has something to learn and something to teach Team Together:  We all chip in to accomplish whatever is needed for our teammates and the broader organization Student Centered:  Our students are our first priority and our decisions center around what benefits our students Equity and Opportunity:  We value diversity of identity, background and thought. We treat everyone with dignity and respect Excellence in Everything:  We maintain high expectations for ourselves Breakthrough Greater Boston encourages individuals of all backgrounds to apply for this position, and we do not discriminate on any basis prohibited by applicable law. We celebrate the diversity of our world and our community, and we seek to build a team that reflects that diversity in every way. We welcome and encourage all qualified applicants who share that same vision, as we wish to engage all those who can contribute to our work and this mission. THE OPPORTUNITY BTGB is currently seeking a motivated and professional Development Associate to play a critical role in the organization’s development function as we expand our reach, programmatic impact and the funding base necessary to support such growth. The Development Associate will be someone who has exceptional project management and communication skills, is highly detail oriented, takes tremendous pride in their work and strives for excellence. They will be excited about making a real impact in people’s lives, enjoy new challenges and be eager to help extend the impact of BTGB’s work to more students and teachers. The Development Associate will report to the Director of Development and Partnerships and also work closely with the Executive Director and Program Team. POSITION OUTCOMES A successful Development Associate will: Become knowledgeable about Breakthrough Greater Boston’s programming and be able to tell a compellingly story about the impact of the organization; partner with members of the Program team to stay current and fluent on all successes, impact data, and programmatic innovations. Support in the creation and execution of a more formalized and strategic major gifts program. Support donor cultivation and stewardship activities and events such as print and online appeals, our annual Breakthrough Gala and smaller tailored donor experiences. Assist with the writing and design of development and marketing communications across multiple print and digital platforms to a variety of external audiences. Maintain and provide analysis of all individual giving data in the organization’s database, eTapestry, including regularly updating information that’s essential to managing donor and partner relationships. YOUR CONTRIBUTION In this exciting role you will be responsible for a variety of critical development and communication responsibilities including: Donor Stewardship and Solicitation Research and identify individual prospects, particularly major donors Assist with developing the strategy, managing the logistics and executing all activities for major donor engagement opportunities including individual meetings, tailored small events, as well as BTGB’s three annual events: the Breakthrough Gala in May (a large fundraiser), Celebration in August (a student and family event) and Breakthroughs in Education in December (a content-based cultivation event) Support engagement of Breakthrough’s individual giving circles and specialized audiences: The Educators’ Circle (major donors), The Legacy Circle (planned giving), Trustees for Life (former board members), Board of Directors and others Support the Executive Director, Board of Directors and others with their major donor cultivation efforts (arranging meetings, providing background research, sending communications) Communications Support strategic donor outreach and communications including annual appeals, regular correspondence with major donors and coordination of site visits Manage annual communications to individual donors via social media, email, print mailings and BTGB’s website Support the management of BTGB’s branded collateral, including organizational one pagers Create a strategy and system to send segmented communications to major donors based on areas of interest and more Data Management Take primary responsibility for maintaining individual donor records and running reports in the organization’s development database, eTapestry Guide the organization in determining the most efficient and effective methods for major donor tracking, including accurate categorization of giving preferences and oversight of moves management Analyze fundraising data so that BTGB can make informed decisions on prospects and strategies YOUR BACKGROUND AND QUALIFICATIONS As the incoming Development Associate, you will possess many, though perhaps not all, of the following characteristics and qualifications: At least three years of relevant work experience; direct experience with fundraising Exceptional written and verbal communication skills, including   experience interacting with internal and external parties Ability to work on multiple projects, adjust quickly to shifting priorities, meet deadlines, exercise good judgment and handle high-pressure situations Outstanding organization skills and high attention to detail Flexibility and adaptability with a strong work ethic and an entrepreneurial spirit Ability to take initiative and anticipate potential project complications or needs before they arise Energetic, enthusiastic and interested in learning within a fast-paced, fast-growing organization Strong computer skills that includes experience with donor databases (eTapestry preferred), Microsoft Office, social media platforms, design software (such as InDesign) and WordPress. Bachelor’s degree or equivalent experience required Experience in educational settings a plus Fluency in Spanish, Haitian Creole, Portuguese, Amharic, Bengali or Somali a plus Candidates of color and those from low-income backgrounds are strongly encouraged to apply HOW TO JOIN OUR TEAM If you are interested in learning more about how your passion and experience can help Breakthrough meet its mission and grow its impact, please submit your resume and a  thoughtful and targeted cover letter  outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity. Applications can be submitted to Emma Samler, Director of Development and Partnerships, at  jobs@btgbmail.org . Applications will be reviewed on a rolling basis. Learn more about Breakthrough Greater Boston at www.breakthroughgreaterboston.org.
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