Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Position Summary We are seeking experienced business-to-business Donor Recruitment Associate to cover Charlotte, NC area. Incumbents will work in the territory to develop and organize new blood drive opportunities with community businesses, churches, schools and other sponsors. Sales account representatives in this fast-paced role will also work with these organizations to recruit blood donors from their respective networks. As a Donor Recruitment Associate, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! Account Representative - Responsibilities • Plan and implement effective strategies to recruit, retain and manage sponsor organizations to achieve established blood collection goals • Apply market knowledge and evaluation of community, government, demographics and competitors to identify areas for market expansion in assigned territory • Recommend overall sponsor recruitment plans and project plans for short- and long-term goal achievement • Coordinate structure, staffing, schedule and marketing necessary to reach individual drive goals • Educate and provide ongoing support to sponsors, volunteers and staff on blood drive protocol, how to recruit employee ambassadors, and expectations/requirements for the event • Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Donor Recruitment Associate describe the general nature and level of work and are not an exhaustive list. Why the American Red Cross? We offer employee growth and development, an incomparable team spirit and a comprehensive benefits package inclusive of health and 401K. Qualifications: • Bachelor's degree in marketing, sales, or communications OR equivalent combination of related education and experience • One year (minimum) related experience • Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs • Excellent oral and written communications skills, including training and presentation skills • A current, valid driver's license and good driving record Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Position Summary We are seeking experienced business-to-business Donor Recruitment Associate to cover Charlotte, NC area. Incumbents will work in the territory to develop and organize new blood drive opportunities with community businesses, churches, schools and other sponsors. Sales account representatives in this fast-paced role will also work with these organizations to recruit blood donors from their respective networks. As a Donor Recruitment Associate, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life! Account Representative - Responsibilities • Plan and implement effective strategies to recruit, retain and manage sponsor organizations to achieve established blood collection goals • Apply market knowledge and evaluation of community, government, demographics and competitors to identify areas for market expansion in assigned territory • Recommend overall sponsor recruitment plans and project plans for short- and long-term goal achievement • Coordinate structure, staffing, schedule and marketing necessary to reach individual drive goals • Educate and provide ongoing support to sponsors, volunteers and staff on blood drive protocol, how to recruit employee ambassadors, and expectations/requirements for the event • Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Donor Recruitment Associate describe the general nature and level of work and are not an exhaustive list. Why the American Red Cross? We offer employee growth and development, an incomparable team spirit and a comprehensive benefits package inclusive of health and 401K. Qualifications: • Bachelor's degree in marketing, sales, or communications OR equivalent combination of related education and experience • One year (minimum) related experience • Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs • Excellent oral and written communications skills, including training and presentation skills • A current, valid driver's license and good driving record Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you are interested in both a challenging and rewarding opportunity with the world's largest humanitarian network then the American Red Cross is where you want to work. By joining the American Red Cross, you can have a rewarding career as well as touch lives and experience the greatness of the human spirit at its best. Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in ever emergency situation. Making a difference in the lives of others is what the American Red Cross does. We are currently seeking an experienced Aquatic Sales Specialist with a strong aquatic background and B2B sales experience. Job Summary: The Territory Aquatics Specialist’s primary responsibility is to grow the revenue and reach of all ARC aquatic programs. It includes identifying land and product revenue streams within Aquatic accounts in the assigned territory. This includes up-selling and cross-selling existing clients to use additional ARC programs, conducting regular face-to-face meetings with key, strategic clients, maintaining a list of prospects for ARC aquatics programs, developing specific sales strategy to convert these prospects to full-fledged clients. Major Duties and Responsibilities: Revenue growth: Identifies business and growth opportunities within existing clients in effort to expand revenue generation. Formulates and implements an account strategy and timeline to achieve these objectives.. Recognizes business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options and opportunities. Formulates and implements a prospect sales strategy with action steps & timeline. Territory size: annual revenue target greater than $600,000. Reach growth: Identifies growth opportunities within existing clients in effort to expand reach generation. Formulates and implements an account strategy and timeline to achieve business objectives. Identifies prospective strategic & transactional clients in assigned area of responsibility. Formulates and implements a prospect reach strategy with action steps & timeline. Resource Deployment: Orchestrates deployment of ARC resources to clients and prospects to stimulate and support growth of revenue & reach. This can include business process support, joint sales calls, content/science training and marketing materials. Establishes collaborative goals with strategic clients supported by congruent and reciprocal action plans. Qualifications: Bachelor's degree in related discipline or equivalent related experience required. Related disciplines include Business, Sales, Marketing or Finance. In addition requires a minimum of 7 years of successful related experience, preferably in a sales and/or product marketing position. American Red Cross Training Services experience preferred. Knowledge of and experience in applying field sales techniques. Executive level sales’ skills and ability to acquire and manage large accounts preferred. Work requires professional written and verbal communication and interpersonal skills. Current licensure in Lifeguard and WSI-IT a plus but not required. Basic computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications. Ability to travel 50-90%. Must have reliable transportation for regional travel. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you are interested in both a challenging and rewarding opportunity with the world's largest humanitarian network then the American Red Cross is where you want to work. By joining the American Red Cross, you can have a rewarding career as well as touch lives and experience the greatness of the human spirit at its best. Training people how to respond to and prepare for emergencies is a core mission of the American Red Cross. We offer a range of health and safety classes that teach new skills, keep our students knowledgeable, confident and ready to respond in ever emergency situation. Making a difference in the lives of others is what the American Red Cross does. We are currently seeking an experienced Aquatic Sales Specialist with a strong aquatic background and B2B sales experience. Job Summary: The Territory Aquatics Specialist’s primary responsibility is to grow the revenue and reach of all ARC aquatic programs. It includes identifying land and product revenue streams within Aquatic accounts in the assigned territory. This includes up-selling and cross-selling existing clients to use additional ARC programs, conducting regular face-to-face meetings with key, strategic clients, maintaining a list of prospects for ARC aquatics programs, developing specific sales strategy to convert these prospects to full-fledged clients. Major Duties and Responsibilities: Revenue growth: Identifies business and growth opportunities within existing clients in effort to expand revenue generation. Formulates and implements an account strategy and timeline to achieve these objectives.. Recognizes business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options and opportunities. Formulates and implements a prospect sales strategy with action steps & timeline. Territory size: annual revenue target greater than $600,000. Reach growth: Identifies growth opportunities within existing clients in effort to expand reach generation. Formulates and implements an account strategy and timeline to achieve business objectives. Identifies prospective strategic & transactional clients in assigned area of responsibility. Formulates and implements a prospect reach strategy with action steps & timeline. Resource Deployment: Orchestrates deployment of ARC resources to clients and prospects to stimulate and support growth of revenue & reach. This can include business process support, joint sales calls, content/science training and marketing materials. Establishes collaborative goals with strategic clients supported by congruent and reciprocal action plans. Qualifications: Bachelor's degree in related discipline or equivalent related experience required. Related disciplines include Business, Sales, Marketing or Finance. In addition requires a minimum of 7 years of successful related experience, preferably in a sales and/or product marketing position. American Red Cross Training Services experience preferred. Knowledge of and experience in applying field sales techniques. Executive level sales’ skills and ability to acquire and manage large accounts preferred. Work requires professional written and verbal communication and interpersonal skills. Current licensure in Lifeguard and WSI-IT a plus but not required. Basic computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications. Ability to travel 50-90%. Must have reliable transportation for regional travel. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Shift: Sunday: 1:00 PM-6:00 PM and Monday-Thursday 10:30 AM - 8:00 PM As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Sales experience preferred. Experience meeting sales quota preferred. Face to face experience preferred. Outbound calls experience preferred Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Experience with making sales quotas preferred. Responsibilities: Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation. Schedule appointments to ensure maximum number of donors are scheduled each day. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Shift: Sunday: 1:00 PM-6:00 PM and Monday-Thursday 10:30 AM - 8:00 PM As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Sales experience preferred. Experience meeting sales quota preferred. Face to face experience preferred. Outbound calls experience preferred Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Experience with making sales quotas preferred. Responsibilities: Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation. Schedule appointments to ensure maximum number of donors are scheduled each day. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Shift: Sunday: 1:00 PM-6:00 PM and Monday-Thursday 10:30 AM - 8:00 PM As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Sales experience preferred. Experience meeting sales quota preferred. Face to face experience preferred. Outbound calls experience preferred Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Experience with making sales quotas preferred. Responsibilities: Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation. Schedule appointments to ensure maximum number of donors are scheduled each day. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Shift: Sunday: 1:00 PM-6:00 PM and Monday-Thursday 10:30 AM - 8:00 PM As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Sales experience preferred. Experience meeting sales quota preferred. Face to face experience preferred. Outbound calls experience preferred Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Experience with making sales quotas preferred. Responsibilities: Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation. Schedule appointments to ensure maximum number of donors are scheduled each day. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Will assist in planning and facilitating learning for newly hired and incumbent paid staff and perform competency assessments as needed to ensure compliance with regulations and the needs of the American Red Cross Blood Services. Organizes, prepares and/or conducts (simple to moderately complex) training, curricula, and/or educational programs for business unit or organization. Designs, develops, delivers and evaluates courses, programs, systems and services to support organizational technical training system needs and ensure effectiveness and compliance. May specialize in course delivery, instructional design, implementation, vendor selection and needs assessments. Provide support, development and/or leadership guidance to all volunteers. Job Responsibilities Implements, operates, designs, administers and/or documents technical training programs, practices and procedures, ensuring continuous improvement and current industry standards. Assist with the establishment of goals and objectives for assigned functional area instruction. Conduct assessments of training activities, employee progress and course and trainer effectiveness as applicable. May develop criteria for evaluating effectiveness and conducts training needs assessments. Develop courses and tests using a variety of instructional strategies and applications as applicable. May be involved in vendor selection. Maintain competency to perform all activities in assigned functional area as applicable. Qualifications Bachelor's degree or equivalent combination of education and related experience required. Minimum 3 years related technical experience required or in assigned functional area to include fully successful completion of most recent competency assessment, if applicable. Experience and education in instructional systems design or education may be required. Ability to work on a team. Excellent verbal and written communication skills. Proven ability to present information to groups of various sizes. Experience with Microsoft Office Suite or applicable software applications. Available for regular travel which may extend for a period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified . Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Will assist in planning and facilitating learning for newly hired and incumbent paid staff and perform competency assessments as needed to ensure compliance with regulations and the needs of the American Red Cross Blood Services. Organizes, prepares and/or conducts (simple to moderately complex) training, curricula, and/or educational programs for business unit or organization. Designs, develops, delivers and evaluates courses, programs, systems and services to support organizational technical training system needs and ensure effectiveness and compliance. May specialize in course delivery, instructional design, implementation, vendor selection and needs assessments. Provide support, development and/or leadership guidance to all volunteers. Job Responsibilities Implements, operates, designs, administers and/or documents technical training programs, practices and procedures, ensuring continuous improvement and current industry standards. Assist with the establishment of goals and objectives for assigned functional area instruction. Conduct assessments of training activities, employee progress and course and trainer effectiveness as applicable. May develop criteria for evaluating effectiveness and conducts training needs assessments. Develop courses and tests using a variety of instructional strategies and applications as applicable. May be involved in vendor selection. Maintain competency to perform all activities in assigned functional area as applicable. Qualifications Bachelor's degree or equivalent combination of education and related experience required. Minimum 3 years related technical experience required or in assigned functional area to include fully successful completion of most recent competency assessment, if applicable. Experience and education in instructional systems design or education may be required. Ability to work on a team. Excellent verbal and written communication skills. Proven ability to present information to groups of various sizes. Experience with Microsoft Office Suite or applicable software applications. Available for regular travel which may extend for a period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified . Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Southwest Charlotte, NC (28273) Standard Schedule: Sunday 11:30am – 8:00pm, Monday thru Thursday 12:00pm – 8:30pm The training hours are Monday thru Thursday 9:00am until 5:30pm for the first two weeks only. This position offers a base pay + bonus eligibility, shift premium, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment. High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ** This is a sourcing requisition that is used to identify potential candidates for several similar positions currently vacant. If you are contacted by a member of the Talent Acquisition Team, you may be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other American Red Cross opportunities. IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Southwest Charlotte, NC (28273) Standard Schedule: Sunday 11:30am – 8:00pm, Monday thru Thursday 12:00pm – 8:30pm The training hours are Monday thru Thursday 9:00am until 5:30pm for the first two weeks only. This position offers a base pay + bonus eligibility, shift premium, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment. High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ** This is a sourcing requisition that is used to identify potential candidates for several similar positions currently vacant. If you are contacted by a member of the Talent Acquisition Team, you may be directed to apply to a specific, active job opportunity. The candidate profile you build for this requisition can be used to apply for other American Red Cross opportunities. IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities ________________________________________ 1. Strategy: Develops and executes ongoing strategy for qualifying donors in extensive donor discovery, retention and growth of donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. 2. Fundraising Targets and Portfolio Management: Manages an assigned portfolio of donors and prospects with intent to discover donor potential. Responsible for minimum annual fundraising goal tied to blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develop aggregate donor management plans resulting in primarily phone interaction and local face to face solicitation. Revenue target may increase due to major domestic disasters. 3. Prospect Development: Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross. May work with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Updates donor records in region and/or district database and Salesforce following donor contacts. 4. Relationship Development: Accountable for cultivating relationships of individual and organizational fundraising with focus on retention, recapture and growth. Responsible for new business development and the need to steward donor relationships until annual hand off of accounts occurs which meets channel design and donor centric principles. 5. Other: Participates in disaster relief fundraising projects as appropriate. . 6. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 7. Carries out any additional assignments required to fulfill the mission of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Qualifications ________________________________________ Education: Bachelor’s degree or equivalent experience required. Advanced degree highly desirable. Experience: Minimum three years sales and/or fundraising experience required. Experience in qualifying donors through donor discovery and proven success with straightforward requests is required. Management Experience: None required. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. Excellent organizational, verbal and written skills required. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Travel: Requires frequent travel within the Region. The amount will vary depending upon size and geography of region. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. A current valid driver's license and good driving record is required. Essential Functions/Physical Requirements ________________________________________ Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities ________________________________________ 1. Strategy: Develops and executes ongoing strategy for qualifying donors in extensive donor discovery, retention and growth of donor contributions as well as recapture from previous donors. Works collaboratively with other departments and partners with development staff at the National Office to create customized solicitation strategies matching the objectives of the organization and interests of the donor/prospect. 2. Fundraising Targets and Portfolio Management: Manages an assigned portfolio of donors and prospects with intent to discover donor potential. Responsible for minimum annual fundraising goal tied to blended portfolio as specified in performance standards, including both renewable gifts and new incremental revenue. Develop aggregate donor management plans resulting in primarily phone interaction and local face to face solicitation. Revenue target may increase due to major domestic disasters. 3. Prospect Development: Implements programs/activities to identify, cultivate, solicit and steward donors at the $2,500 level or higher, with an emphasis on maximizing revenue for the American Red Cross. May work with community Board members and other leadership volunteers to identify, cultivate, solicit and steward appropriate donors. Updates donor records in region and/or district database and Salesforce following donor contacts. 4. Relationship Development: Accountable for cultivating relationships of individual and organizational fundraising with focus on retention, recapture and growth. Responsible for new business development and the need to steward donor relationships until annual hand off of accounts occurs which meets channel design and donor centric principles. 5. Other: Participates in disaster relief fundraising projects as appropriate. . 6. It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintain a cooperative atmosphere for everyone. It is expected that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function. 7. Carries out any additional assignments required to fulfill the mission of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Qualifications ________________________________________ Education: Bachelor’s degree or equivalent experience required. Advanced degree highly desirable. Experience: Minimum three years sales and/or fundraising experience required. Experience in qualifying donors through donor discovery and proven success with straightforward requests is required. Management Experience: None required. Skills and Abilities: Ability to relate well and work effectively with multiple constituencies and audiences. Excellent organizational, verbal and written skills required. Knowledge of office systems: MS-Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com). A team player committed to developing and working within a collaborative environment and to ensuring the highest customer service orientation. Travel: Requires frequent travel within the Region. The amount will vary depending upon size and geography of region. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. A current valid driver's license and good driving record is required. Essential Functions/Physical Requirements ________________________________________ Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Summary Identify, investigate and retrieve suspect products associated with post donation information, donor deferrals, abnormal or unexpected test results, manufacturing issues and notifications from other sources. Immediately gain control of suspect products when indicated. Perform consignee notifications to gain control and retrieve suspect products. Advise regions, consignees and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems. Respond to requests from regions and hospitals concerning bacterial contamination of components. Maintain Blood Services records in accordance with ARCBS directives and FDA, state and federal regulations. Researches records to retrieve requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations. Shift: Tues - Sat 3:00 pm -11:30 pm Responsibilities: Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through to closure). Follow Red Cross procedures and communicate directly and precisely with hospitals and blood services field regions to perform the retrieval of suspect products. Answers donor eligibility questions and product or donor concerns from Collections staff, donors or consignees in a timely manner. Reviews donor deferral records to identify suspect products. Ensures timely management of product level investigation under ARC inventory. Ensure notification for biologic product deviations and FDA notifications occur timely. May investigate discrepancies in donor records. May correct, update and verify changes to ensure appropriate entry and confidential handling of data. Performs retrieval activities related to product complaints including bacterial detection cases. May assist with donor reentry and reinstatement. Perform other related duties as necessary to maintain the team workflow. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Has continuous contact with hospital customers, blood donors and field staff. Maintain quality and regulatory standards which impact donor and client relationships. Represent the Red Cross to the public during daily interactions. Ensures confidentiality and limited access to donor records. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: Candidates must have the ability to work in fast paced, high volume, demanding complex and dynamic environment. The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a work site. Therefore, the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 since normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples because of splashes, spills, and/or needlesticks or performance of or assistance in first aid. Qualifications Associate Degree or equivalent combination of related education and experience required. Bachelor degree in a science or health care field is preferred. Minimum one year of related experience in blood banking, laboratory testing, medical records, auditing or quality review is preferred. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Summary Identify, investigate and retrieve suspect products associated with post donation information, donor deferrals, abnormal or unexpected test results, manufacturing issues and notifications from other sources. Immediately gain control of suspect products when indicated. Perform consignee notifications to gain control and retrieve suspect products. Advise regions, consignees and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems. Respond to requests from regions and hospitals concerning bacterial contamination of components. Maintain Blood Services records in accordance with ARCBS directives and FDA, state and federal regulations. Researches records to retrieve requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations. Shift: Tues - Sat 3:00 pm -11:30 pm Responsibilities: Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through to closure). Follow Red Cross procedures and communicate directly and precisely with hospitals and blood services field regions to perform the retrieval of suspect products. Answers donor eligibility questions and product or donor concerns from Collections staff, donors or consignees in a timely manner. Reviews donor deferral records to identify suspect products. Ensures timely management of product level investigation under ARC inventory. Ensure notification for biologic product deviations and FDA notifications occur timely. May investigate discrepancies in donor records. May correct, update and verify changes to ensure appropriate entry and confidential handling of data. Performs retrieval activities related to product complaints including bacterial detection cases. May assist with donor reentry and reinstatement. Perform other related duties as necessary to maintain the team workflow. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Has continuous contact with hospital customers, blood donors and field staff. Maintain quality and regulatory standards which impact donor and client relationships. Represent the Red Cross to the public during daily interactions. Ensures confidentiality and limited access to donor records. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: Candidates must have the ability to work in fast paced, high volume, demanding complex and dynamic environment. The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a work site. Therefore, the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 since normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples because of splashes, spills, and/or needlesticks or performance of or assistance in first aid. Qualifications Associate Degree or equivalent combination of related education and experience required. Bachelor degree in a science or health care field is preferred. Minimum one year of related experience in blood banking, laboratory testing, medical records, auditing or quality review is preferred. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking for an opportunity that makes you feel appreciated every day, we invite you to join us. The American Red Cross Blood Services Carolina Region is one of 36 American Red Cross regional blood centers whose mission is to fulfill the needs of people and provide the safest, most reliable and cost-effective blood and plasma services through voluntary donations. We are currently seeking an enthusiastic Registered Nurse for our Cli nical Services Nurse Specialist. In this position you will perform clinical apheresis procedures. These procedures may include, but are not limited to, plasma exchanges, red cell exchanges, platelet and white cell reductions, photopheresis and hematopoietic progenitor cell collections. Also, you will assess patient status relative to therapeutic apheresis , prior and during procedures, utilizing nursing process. Under the direction of the Medical Director and Apheresis Supervisor/Manager has the responsibility to perform clinical apheresis procedures. These procedures may include, but are not limited to, plasma exchanges, red cell exchanges, platelet and white cell reductions, photopheresis and hematopoietic progenitor cell collections. Demonstrate excellence in customer service and public relations to promote a positive professional image of the American Red Cross Biomedical Services. Works independently with attention to detail and possesses the necessary knowledge of all aspects of daily operations. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Responsibilities Perform all phases of therapeutic apheresis procedures, ensuring safe and appropriate care of patient. Assess patient status relative to therapeutic apheresis , prior and during procedures, utilizing nursing process . Patient assessment to include laboratory testing results and other clinically significant procedures. Coordinate closely with physicians and nurses at a variety of hospitals to arrange therapeutic apheresis treatments and facilitate coordinated care. Evaluate patient medication for compatibility and safety of apheresis procedure and determine when to contact the physician. Demonstrate knowledge and compliance with all ARC departmental and organizational standard operating procedures , policies, practices and regulations. Explain, as needed, clinical apheresis procedures to patients and their family and other attending healthcare professionals. Represent the American Red Cross to the community and internal customers by establishing and promoting a positive organizational and professional image. Complete necessary training and demonstrate competency to perform each job function. Assemble, restock, QC and maintain supplies and equipment in a state of readiness to maintain a clean, safe and efficient work environment. If appropriate, operate American Red Cross vehicles in compliance with all applicable regulations. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Qualifications Registered Nurse with current state licensure as required. A minimum of one year experience in medical/surgical or critical care nursing is required. Current CPR certification. Good vein selection and venipuncture skills are essential and required . Good verbal communication skills and the ability to effectively discuss procedures and medical issues with patients, families, and physicians. Previous apheresis or dialysis experience is preferred. Customer service experience, effective verbal communication and public relation skills are preferred. A current valid driver’s license and good driving record are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking for an opportunity that makes you feel appreciated every day, we invite you to join us. The American Red Cross Blood Services Carolina Region is one of 36 American Red Cross regional blood centers whose mission is to fulfill the needs of people and provide the safest, most reliable and cost-effective blood and plasma services through voluntary donations. We are currently seeking an enthusiastic Registered Nurse for our Cli nical Services Nurse Specialist. In this position you will perform clinical apheresis procedures. These procedures may include, but are not limited to, plasma exchanges, red cell exchanges, platelet and white cell reductions, photopheresis and hematopoietic progenitor cell collections. Also, you will assess patient status relative to therapeutic apheresis , prior and during procedures, utilizing nursing process. Under the direction of the Medical Director and Apheresis Supervisor/Manager has the responsibility to perform clinical apheresis procedures. These procedures may include, but are not limited to, plasma exchanges, red cell exchanges, platelet and white cell reductions, photopheresis and hematopoietic progenitor cell collections. Demonstrate excellence in customer service and public relations to promote a positive professional image of the American Red Cross Biomedical Services. Works independently with attention to detail and possesses the necessary knowledge of all aspects of daily operations. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. Responsibilities Perform all phases of therapeutic apheresis procedures, ensuring safe and appropriate care of patient. Assess patient status relative to therapeutic apheresis , prior and during procedures, utilizing nursing process . Patient assessment to include laboratory testing results and other clinically significant procedures. Coordinate closely with physicians and nurses at a variety of hospitals to arrange therapeutic apheresis treatments and facilitate coordinated care. Evaluate patient medication for compatibility and safety of apheresis procedure and determine when to contact the physician. Demonstrate knowledge and compliance with all ARC departmental and organizational standard operating procedures , policies, practices and regulations. Explain, as needed, clinical apheresis procedures to patients and their family and other attending healthcare professionals. Represent the American Red Cross to the community and internal customers by establishing and promoting a positive organizational and professional image. Complete necessary training and demonstrate competency to perform each job function. Assemble, restock, QC and maintain supplies and equipment in a state of readiness to maintain a clean, safe and efficient work environment. If appropriate, operate American Red Cross vehicles in compliance with all applicable regulations. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Qualifications Registered Nurse with current state licensure as required. A minimum of one year experience in medical/surgical or critical care nursing is required. Current CPR certification. Good vein selection and venipuncture skills are essential and required . Good verbal communication skills and the ability to effectively discuss procedures and medical issues with patients, families, and physicians. Previous apheresis or dialysis experience is preferred. Customer service experience, effective verbal communication and public relation skills are preferred. A current valid driver’s license and good driving record are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Come bring your ASCP Clinical Lab Scientist (CLS) or Medical Technologist (MT) license and passion for blood banking to support the life-saving mission of the American Red Cross Blood Services. We are looking for a full time Medical Technologist to work in our CHARLOTTE, NC reference lab performing specialized testing to serve our local hospital clients. Available schedule is on Second Shift Monday-Friday with moderate weekend & holiday on-call rotation. As a Medical Technologist at the Red Cross you will perform basic and advanced donor and patient tests, and interpret results to determine donor-recipient compatibility. Primary job responsibilities may include: • Resolving compatibility problems • Providing complex reference and consultation services to hospitals and transfusion services • Performing automated and manual test procedures on blood samples Other Medical Technologist duties may include: • Managing receipt, coordination, shipment and transport of patient and donor blood samples and documenting supply and equipment problems • Managing reagent inventory (ordering, receiving, inspection and preparation) • Recognizing/resolving testing irregularities and assisting other Medical Technologists in problem resolution. • Consulting with staff at other medical facilities, to resolve complex serologic problems and providing special units to transfusion recipients • Performing maintenance, repair and validation of laboratory equipment and software • Maintaining accurate records • Performing manufacturing duties associated with special blood products, if applicable • Assuming lead responsibilities such as record review and training; assisting in concern management Qualifications: • Technologist I: BS in Biological Science or Chemistry with ASCP (MT/MLS/CLS or BB) OR ASCP MLT with 4 years of general lab experience. • Technologist II: BS in Biological Science or Chemistry with ASCP (MT/MLS/CLS or BB) and 3 years blood bank experience OR ASCP MLT with 5 years blood bank experience. • Experience/Skills: Good written and verbal skills to communicate effectively with internal and external customers. Must be able to work on a team. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. • Must be available for daytime training during first 6-9 months on the job. After training, schedule is on Second Shift Monday-Friday with moderate weekend & holiday on-call rotation. • Physical requirements include: Available to work overtime, other shifts, early mornings, evenings, holidays and weekends. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Work under pressure and within time standards. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Come bring your ASCP Clinical Lab Scientist (CLS) or Medical Technologist (MT) license and passion for blood banking to support the life-saving mission of the American Red Cross Blood Services. We are looking for a full time Medical Technologist to work in our CHARLOTTE, NC reference lab performing specialized testing to serve our local hospital clients. Available schedule is on Second Shift Monday-Friday with moderate weekend & holiday on-call rotation. As a Medical Technologist at the Red Cross you will perform basic and advanced donor and patient tests, and interpret results to determine donor-recipient compatibility. Primary job responsibilities may include: • Resolving compatibility problems • Providing complex reference and consultation services to hospitals and transfusion services • Performing automated and manual test procedures on blood samples Other Medical Technologist duties may include: • Managing receipt, coordination, shipment and transport of patient and donor blood samples and documenting supply and equipment problems • Managing reagent inventory (ordering, receiving, inspection and preparation) • Recognizing/resolving testing irregularities and assisting other Medical Technologists in problem resolution. • Consulting with staff at other medical facilities, to resolve complex serologic problems and providing special units to transfusion recipients • Performing maintenance, repair and validation of laboratory equipment and software • Maintaining accurate records • Performing manufacturing duties associated with special blood products, if applicable • Assuming lead responsibilities such as record review and training; assisting in concern management Qualifications: • Technologist I: BS in Biological Science or Chemistry with ASCP (MT/MLS/CLS or BB) OR ASCP MLT with 4 years of general lab experience. • Technologist II: BS in Biological Science or Chemistry with ASCP (MT/MLS/CLS or BB) and 3 years blood bank experience OR ASCP MLT with 5 years blood bank experience. • Experience/Skills: Good written and verbal skills to communicate effectively with internal and external customers. Must be able to work on a team. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. • Must be available for daytime training during first 6-9 months on the job. After training, schedule is on Second Shift Monday-Friday with moderate weekend & holiday on-call rotation. • Physical requirements include: Available to work overtime, other shifts, early mornings, evenings, holidays and weekends. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Work under pressure and within time standards. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: 2nd Shift: Sunday - Thursday (1 Saturday per month). As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Sales experience preferred. Experience meeting sales quota preferred. Face to face experience preferred. Outbound calls experience preferred Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Experience with making sales quotas preferred. Responsibilities: Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation. Schedule appointments to ensure maximum number of donors are scheduled each day. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: 2nd Shift: Sunday - Thursday (1 Saturday per month). As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Qualifications High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience required. Sales experience preferred. Experience meeting sales quota preferred. Face to face experience preferred. Outbound calls experience preferred Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Experience with making sales quotas preferred. Responsibilities: Contact by telephone or face-to-face current apheresis and/or whole blood donors to recruit for donation. Schedule appointments to ensure maximum number of donors are scheduled each day. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Charlotte, NC (28273) Schedule: Sunday 11:30 am - 8:00 pm and Monday thru Thursday 12:00 pm - 8:30 pm Incentive Eligible: Yes, this role comes with a competitive base pay, benefits and monthly incentive eligibility. Scope: Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Responsibilities: Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. Perform other related duties as assigned. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating a consistent record of achieving established goals. Includes a minimum of one-year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem-solving skills, the ability to work independently and under pressure. Ability to work in a fast-paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. *LI-POST IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 03, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Location: Charlotte, NC (28273) Schedule: Sunday 11:30 am - 8:00 pm and Monday thru Thursday 12:00 pm - 8:30 pm Incentive Eligible: Yes, this role comes with a competitive base pay, benefits and monthly incentive eligibility. Scope: Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Responsibilities: Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. Perform other related duties as assigned. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating a consistent record of achieving established goals. Includes a minimum of one-year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem-solving skills, the ability to work independently and under pressure. Ability to work in a fast-paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. *LI-POST IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: CDL Driver/Phlebotomist Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a CDL Driver/Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a CDL Driver/Phlebotomist with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Charlotte and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. CDL Driver/Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the CDL Driver/Phlebotomist describe the general nature and level of work and are not an exhaustive list. CDL Driver/Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Experience driving large vehicles strongly preferred Ability to load, drive and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required. Class A or B CDL required. Basic computer skills are desirable DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration. Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
May 03, 2019
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: CDL Driver/Phlebotomist Job Summary Are you seeking a full-time opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a CDL Driver/Phlebotomist for the American Red Cross! From transporting and setting up blood collection equipment at work sites, to drawing blood from donors, as a CDL Driver/Phlebotomist with the American Red Cross you will work all aspects of blood drives at schools, offices & churches throughout Charlotte and the surrounding areas. No experience necessary —our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. CDL Driver/Phlebotomist Job Responsibilities Balance production, donor care & quality requirements to meet daily blood collection goals Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our blood drive sponsors and donors. Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the CDL Driver/Phlebotomist describe the general nature and level of work and are not an exhaustive list. CDL Driver/Phlebotomist Job Qualifications High school diploma or equivalent required Customer service experience, effective verbal communication, and public relations skills are required Experience driving large vehicles strongly preferred Ability to load, drive and unload vehicles with or without reasonable accommodation Medical assistant or phlebotomy training preferred but not required A current, valid driver's license and good driving record is required. Class A or B CDL required. Basic computer skills are desirable DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration. Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs in weight and with up to 75 degree angles). Physical requirements may be performed in adverse weather conditions. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250 lbs , setting up beds and handling many totes containing equipment and snacks for the donors. Flexibility to work long, irregular hours and frequent schedule changes is required Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
