Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. WHAT YOU NEED TO KNOW: As a QC Lab Technologist, you will perform basic through advanced manufacturing, processing, and test procedures on blood products, and will interpret test results before releasing blood to area hospitals. You will manufacture and prepare pathogen-reduced platelet products for hospital patient use, in a highly regulated environment. Successful QC Lab Technologists will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. WHERE YOUR CAREER IS A FORCE GOOD Key Responsibilities: Perform moderate complexity laboratory testing procedures and interpret various testing procedures on donor specimens, and blood products; Identify and quarantine products/samples that don’t meet quality requirements. Meet the quality and quantity production and testing goals established by the department. Ensure products are suitable for release for distribution. Meet the quality and quantity production and testing goals established by the department, and appropriately manage any exceptions. Prioritize workload to meet production and customer requirements. Perform quality control on products, reagents, equipment, and various test kits; maintain accurate electronic and physical inventory locations for products/samples. Participate in troubleshooting and problem-solving activities with cross-functional teams. The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list. Standard Schedule: Part-time, 24 hours per week. Friday-Sunday or Saturday-Monday, night shift (start time of 11:00pm) Pay Information: 28.00 per hour, plus an additional 2.25 per hour, for hour worked after 11:00pm. *MLT/CLT (must have certification) $34-38/hour, Depending on experience WHAT YOU NEED TO SUCCEED: Associate degree in science, or Bachelor’s degree in an applied science Related experience in a regulatory, laboratory, or manufacturing environment or equivalent combination of education and related experience. Must meet state and CLIA requirements where applicable. Ability to use a wide variety of lab or medical equipment, personal computer and applicable software for sustained periods. Ability to work with a team. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: MLT (ASCP) or MT(ASCP) certification is a plus No additional experience is required for MLT or MT degreed staff. Physical Requirements: Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 27, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. WHAT YOU NEED TO KNOW: As a QC Lab Technologist, you will perform basic through advanced manufacturing, processing, and test procedures on blood products, and will interpret test results before releasing blood to area hospitals. You will manufacture and prepare pathogen-reduced platelet products for hospital patient use, in a highly regulated environment. Successful QC Lab Technologists will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. WHERE YOUR CAREER IS A FORCE GOOD Key Responsibilities: Perform moderate complexity laboratory testing procedures and interpret various testing procedures on donor specimens, and blood products; Identify and quarantine products/samples that don’t meet quality requirements. Meet the quality and quantity production and testing goals established by the department. Ensure products are suitable for release for distribution. Meet the quality and quantity production and testing goals established by the department, and appropriately manage any exceptions. Prioritize workload to meet production and customer requirements. Perform quality control on products, reagents, equipment, and various test kits; maintain accurate electronic and physical inventory locations for products/samples. Participate in troubleshooting and problem-solving activities with cross-functional teams. The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list. Standard Schedule: Part-time, 24 hours per week. Friday-Sunday or Saturday-Monday, night shift (start time of 11:00pm) Pay Information: 28.00 per hour, plus an additional 2.25 per hour, for hour worked after 11:00pm. *MLT/CLT (must have certification) $34-38/hour, Depending on experience WHAT YOU NEED TO SUCCEED: Associate degree in science, or Bachelor’s degree in an applied science Related experience in a regulatory, laboratory, or manufacturing environment or equivalent combination of education and related experience. Must meet state and CLIA requirements where applicable. Ability to use a wide variety of lab or medical equipment, personal computer and applicable software for sustained periods. Ability to work with a team. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: MLT (ASCP) or MT(ASCP) certification is a plus No additional experience is required for MLT or MT degreed staff. Physical Requirements: Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Donor Center Phlebotomist/Customer Service - Training Provided Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Schedule is provided 2-3 week in advance Pay Information: Starting rate $21.00 per hour. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Minimum of one year customer service experience in public setting required. A current, valid driver's license with good driving record is required. Basic computer skills required Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 27, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Donor Center Phlebotomist/Customer Service - Training Provided Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Schedule is provided 2-3 week in advance Pay Information: Starting rate $21.00 per hour. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Minimum of one year customer service experience in public setting required. A current, valid driver's license with good driving record is required. Basic computer skills required Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CUSTOMER SERVICE SUPERVISOR WILL: Supervise order entry/inventory management operations including staff, budgets, and work processes to ensure customer satisfaction and all assigned distribution resource operations. Monitor performance metrics to ensure customer service and expense targets are met. Provide support, development, and/or leadership guidance to all volunteers. This position will work the mid-shift (example: 1:00PM to 11:30PM). Must be willing to work at least 1 weekend day per week. The salary range for this position is (CA): $63,000-$68,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Key Responsibilities: 1. Supervise the order receipt and entry process for customer orders of finished goods inventory of all blood products at distribution sites. Monitor productivity, accuracy, and turn-around-time (TAT) of all order management tasks. Ensure scheduling and the flow of work supports standard customer service delivery expectations, while staying within operational expenses. Monitor performance of work to assigned performance standards. 2. Reinforce acceptable customer communication and documentation of customer interactions via telephone. Ensure calls are handled in a timely manner to meet to call center performance metrics. Monitor staff calls in adherence with existing Customer Service policy. Formulate coaching opportunities to improve performance and recognizes staff for exceptional performance. 3. Respond quickly to changing order fulfillment guidance based on fluid local and national inventory levels. Communicate changes effectively and timely to ensure staff understanding and compliance. Correct staff performance to fulfillment guidance as necessary. 4. Monitor and respond to distribution inventory stocking levels to optimize order fulfillment. Effectively communicate and collaborate with Inventory Managers to advise of changing demand and product needs. Determine alternate options for order fulfillment including, but not limited to, product transfers, returns and applicable product substitutions. 5. Monitor and enforce operational compliance.Support customer concern process in accordance with applicable system guidance.Perform incident reviews with staff to ensure reoccurrence is limited in scope. 6. Provide effective leadership in recognizing, rewarding, and motivating staff that leads to high-performance. Responsible for the supervision of the customer service staff including, but not limited to, hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team. Apply sound Human Resources Management practices, tools, systems, and guidelines. Promote an environment of learning; provide and support staff development opportunities. Engage all staff/shifts in routine staff and individual meetings. Perform review and approve payroll. Lead on-the-job (OJT) staff training once initial process training is completed. Monitor performance and provide immediate feedback and corrective action as necessary. 7. Provide 24/7 on-call support for staff and customer service problems. Determine appropriate response, action, and guidance for service recovery. May support staffing schedule to ensure adequate coverage, when warranted. Interact and collaborate with customers and all internal departments across service markets. Understand and support variable customer service delivery expectations. WHAT YOU NEED TO SUCCEED: Education: Bachelor's degree required. Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Experience in a dynamic, multi-task operational environment with budget responsibility. Management Experience: 1 year of lead or supervisory experience. Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer), and proven ability in team building. Must have excellent organizational skills, be able to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately, and meet deadlines. Working knowledge of computers, systems development, quality concepts, technical writing and training technology required. Travel: Travel required up to 10%. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred. Experience in a regulated industry and Quality Systems environment is preferred. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 27, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CUSTOMER SERVICE SUPERVISOR WILL: Supervise order entry/inventory management operations including staff, budgets, and work processes to ensure customer satisfaction and all assigned distribution resource operations. Monitor performance metrics to ensure customer service and expense targets are met. Provide support, development, and/or leadership guidance to all volunteers. This position will work the mid-shift (example: 1:00PM to 11:30PM). Must be willing to work at least 1 weekend day per week. The salary range for this position is (CA): $63,000-$68,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Key Responsibilities: 1. Supervise the order receipt and entry process for customer orders of finished goods inventory of all blood products at distribution sites. Monitor productivity, accuracy, and turn-around-time (TAT) of all order management tasks. Ensure scheduling and the flow of work supports standard customer service delivery expectations, while staying within operational expenses. Monitor performance of work to assigned performance standards. 2. Reinforce acceptable customer communication and documentation of customer interactions via telephone. Ensure calls are handled in a timely manner to meet to call center performance metrics. Monitor staff calls in adherence with existing Customer Service policy. Formulate coaching opportunities to improve performance and recognizes staff for exceptional performance. 3. Respond quickly to changing order fulfillment guidance based on fluid local and national inventory levels. Communicate changes effectively and timely to ensure staff understanding and compliance. Correct staff performance to fulfillment guidance as necessary. 4. Monitor and respond to distribution inventory stocking levels to optimize order fulfillment. Effectively communicate and collaborate with Inventory Managers to advise of changing demand and product needs. Determine alternate options for order fulfillment including, but not limited to, product transfers, returns and applicable product substitutions. 5. Monitor and enforce operational compliance.Support customer concern process in accordance with applicable system guidance.Perform incident reviews with staff to ensure reoccurrence is limited in scope. 6. Provide effective leadership in recognizing, rewarding, and motivating staff that leads to high-performance. Responsible for the supervision of the customer service staff including, but not limited to, hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team. Apply sound Human Resources Management practices, tools, systems, and guidelines. Promote an environment of learning; provide and support staff development opportunities. Engage all staff/shifts in routine staff and individual meetings. Perform review and approve payroll. Lead on-the-job (OJT) staff training once initial process training is completed. Monitor performance and provide immediate feedback and corrective action as necessary. 7. Provide 24/7 on-call support for staff and customer service problems. Determine appropriate response, action, and guidance for service recovery. May support staffing schedule to ensure adequate coverage, when warranted. Interact and collaborate with customers and all internal departments across service markets. Understand and support variable customer service delivery expectations. WHAT YOU NEED TO SUCCEED: Education: Bachelor's degree required. Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Experience in a dynamic, multi-task operational environment with budget responsibility. Management Experience: 1 year of lead or supervisory experience. Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer), and proven ability in team building. Must have excellent organizational skills, be able to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately, and meet deadlines. Working knowledge of computers, systems development, quality concepts, technical writing and training technology required. Travel: Travel required up to 10%. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred. Experience in a regulated industry and Quality Systems environment is preferred. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW The American Red Cross is seeking a Medical Director and Consultant to promote the standing of the Red Cross in the medical community by forming robust and supportive relationships with hospital customers. Our blood donors are ordinary people – high school students, factory and office workers, business executives, parents and grandparents, and people from every walk of life. But they share common motivations – a generous spirit, a desire to give back to their community, and to help others. If these are values that are important in your job search, we encourage you to apply for a Medical Director position at the American Red Cross today to learn more. WHAT YOU NEED TO SUCCEED M.D. or D.O. degree with post-graduate training/specialization in blood banking/transfusion medicine is required. Board-certified or eligible in internal medicine, pediatrics, or clinical pathology. Board-certified or eligible in blood banking/transfusion medicine is highly desirable. Extensive knowledge of current/projected trends in transfusion medicine/blood banking and hospital health care highly desirable. Knowledge of medical/technical principles of blood center operations. Must be licensed in the state of the primary site of the region and all states served by the region and/or Division, as needed. Minimum five years experience in blood banking/transfusion medicine, or related fields. Completion of a blood banking/transfusion medicine fellowship and board certification in blood banking/transfusion medicine, hematology, and/or internal medicine is desirable. Experience in relevant medical/scientific research and scholarly activities sufficient to warrant academic appointment is highly desirable. WHERE YOUR CAREER IS A FORCE GOOD: Our physicians put themselves out there for internal talks and conferences, to meet with hospital clients, and industry leaders. The Red Cross firmly believes in a performance-driven environment using the following key responsibilities. Medical Consultant in Transfusion Service, Patient Services, Patient Blood Management. Provide medical consultation in transfusion medicine, blood banking, and patient services to hospital customers. Organize and participate in regional Medical and Technical Advisory Committees or equivalent programs for hospital customers. Provide continuing medical education to external customers and internal audiences. Promote the safe and effective use of blood components through interactions with hospital customers, and participation on transfusion committees and professional organization committees (i.e., AABB, CAP). Direct patient service programs including but not limited to therapeutic apheresis, stem cell collection and processing, perioperative autologous cell salvage, and patient blood management. Medical Oversight of Blood Center Operations and Regulated Activities Direct the medical aspects of regulated blood center operations including collections, donor management, recipient adverse reactions, suspect product investigations, and other operational systems. Direct investigations of donor complications and recipient transfusion reactions by interacting with the Donor and Client Support Center to ensure timely completion, documentation, and reporting to BHQ hemovigilance program. Participate in the development of national procedures, policies, or position statements on medical criteria for donor eligibility and safety, component quality, and transfusion practice. Serve as CLIA Laboratory Director for regulated collection activities in assigned regions, immunohematology laboratories, HLA laboratories, stem cell collection and processing, and/or national testing laboratories. Investigate concerns and complaints related to donor complications, customer service, or hospital relationships including notification of Executive Leadership, as necessary; plan and implement appropriate corrective actions. Location: Pomona, CA (hybrid work environment) -The Divisional Medical Directors will be expected to travel between the regions to which they are assigned, as little as 20% but up to 50% of their time as needed. Pay Information: The Sarlay range for this position is ( C A ): $166,000- $240,000 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 27, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW The American Red Cross is seeking a Medical Director and Consultant to promote the standing of the Red Cross in the medical community by forming robust and supportive relationships with hospital customers. Our blood donors are ordinary people – high school students, factory and office workers, business executives, parents and grandparents, and people from every walk of life. But they share common motivations – a generous spirit, a desire to give back to their community, and to help others. If these are values that are important in your job search, we encourage you to apply for a Medical Director position at the American Red Cross today to learn more. WHAT YOU NEED TO SUCCEED M.D. or D.O. degree with post-graduate training/specialization in blood banking/transfusion medicine is required. Board-certified or eligible in internal medicine, pediatrics, or clinical pathology. Board-certified or eligible in blood banking/transfusion medicine is highly desirable. Extensive knowledge of current/projected trends in transfusion medicine/blood banking and hospital health care highly desirable. Knowledge of medical/technical principles of blood center operations. Must be licensed in the state of the primary site of the region and all states served by the region and/or Division, as needed. Minimum five years experience in blood banking/transfusion medicine, or related fields. Completion of a blood banking/transfusion medicine fellowship and board certification in blood banking/transfusion medicine, hematology, and/or internal medicine is desirable. Experience in relevant medical/scientific research and scholarly activities sufficient to warrant academic appointment is highly desirable. WHERE YOUR CAREER IS A FORCE GOOD: Our physicians put themselves out there for internal talks and conferences, to meet with hospital clients, and industry leaders. The Red Cross firmly believes in a performance-driven environment using the following key responsibilities. Medical Consultant in Transfusion Service, Patient Services, Patient Blood Management. Provide medical consultation in transfusion medicine, blood banking, and patient services to hospital customers. Organize and participate in regional Medical and Technical Advisory Committees or equivalent programs for hospital customers. Provide continuing medical education to external customers and internal audiences. Promote the safe and effective use of blood components through interactions with hospital customers, and participation on transfusion committees and professional organization committees (i.e., AABB, CAP). Direct patient service programs including but not limited to therapeutic apheresis, stem cell collection and processing, perioperative autologous cell salvage, and patient blood management. Medical Oversight of Blood Center Operations and Regulated Activities Direct the medical aspects of regulated blood center operations including collections, donor management, recipient adverse reactions, suspect product investigations, and other operational systems. Direct investigations of donor complications and recipient transfusion reactions by interacting with the Donor and Client Support Center to ensure timely completion, documentation, and reporting to BHQ hemovigilance program. Participate in the development of national procedures, policies, or position statements on medical criteria for donor eligibility and safety, component quality, and transfusion practice. Serve as CLIA Laboratory Director for regulated collection activities in assigned regions, immunohematology laboratories, HLA laboratories, stem cell collection and processing, and/or national testing laboratories. Investigate concerns and complaints related to donor complications, customer service, or hospital relationships including notification of Executive Leadership, as necessary; plan and implement appropriate corrective actions. Location: Pomona, CA (hybrid work environment) -The Divisional Medical Directors will be expected to travel between the regions to which they are assigned, as little as 20% but up to 50% of their time as needed. Pay Information: The Sarlay range for this position is ( C A ): $166,000- $240,000 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Blood Collection Staff/Customer Service - Training Provided Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. Schedule is provided 2-3 week in advance Pay Information: Starting rate $18.00 per hour. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. Basic computer skills required Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations. DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 27, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Blood Collection Staff/Customer Service - Training Provided Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. Schedule is provided 2-3 week in advance Pay Information: Starting rate $18.00 per hour. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. Basic computer skills required Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations. DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHERE YOUR CAREER IS A FORCE GOOD: Key Responsibilities: 1. Develop strategic market analysis and planning to include customer demand planning. Identify target customers, new customers, expansion of current customers and promotion strategy. Set goals and objectives and assists in budget preparation. Monitor customer satisfaction trends and leads efforts to improve trends. 2. Analyze assigned territory in terms of market penetration by competitors, market potential, key customers, key decision-makers, and influencers, product mix and customer product utilization. 3. Make customer calls within assigned territory for purpose of conveying operational, educational, technical product and product utilization information. Identify and coordinate the implementation of educational programs for current and potential customer base. Participate in or lead Regional Technical Advisory meetings. 4. Serve as a reimbursement financial for hospital customers. Introduce new products or services to customer supporting initiatives to provide highest quality products and customer service. 5. Establish and maintain relationships with customer base for a specific territory. Internal liaisons with Regional Account Director and/or Senior Account Manager, and departments (administration, finance, recruitment, collections, manufacturing, order entry, distributions and billing) supporting Blood Service customer support and sales activities. The salary range for this position is ( C A ): $80,000-$85,000 /annually . Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Qualifications: * Bachelor Degree in Business Administration, Life Sciences or relevant related field or equivalent combination of related education and experience required. * Minimum five years related experience including three years supervisory experience required. * Related experience includes demonstrated medical customer account management and product sales. * Experience interacting with senior hospital executives, physicians and blood bankers preferred. * Experience leading customer account and sales personnel required. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The salary range for this position is ( C A ): $80,000-$85,000 /annually . Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 27, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHERE YOUR CAREER IS A FORCE GOOD: Key Responsibilities: 1. Develop strategic market analysis and planning to include customer demand planning. Identify target customers, new customers, expansion of current customers and promotion strategy. Set goals and objectives and assists in budget preparation. Monitor customer satisfaction trends and leads efforts to improve trends. 2. Analyze assigned territory in terms of market penetration by competitors, market potential, key customers, key decision-makers, and influencers, product mix and customer product utilization. 3. Make customer calls within assigned territory for purpose of conveying operational, educational, technical product and product utilization information. Identify and coordinate the implementation of educational programs for current and potential customer base. Participate in or lead Regional Technical Advisory meetings. 4. Serve as a reimbursement financial for hospital customers. Introduce new products or services to customer supporting initiatives to provide highest quality products and customer service. 5. Establish and maintain relationships with customer base for a specific territory. Internal liaisons with Regional Account Director and/or Senior Account Manager, and departments (administration, finance, recruitment, collections, manufacturing, order entry, distributions and billing) supporting Blood Service customer support and sales activities. The salary range for this position is ( C A ): $80,000-$85,000 /annually . Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Qualifications: * Bachelor Degree in Business Administration, Life Sciences or relevant related field or equivalent combination of related education and experience required. * Minimum five years related experience including three years supervisory experience required. * Related experience includes demonstrated medical customer account management and product sales. * Experience interacting with senior hospital executives, physicians and blood bankers preferred. * Experience leading customer account and sales personnel required. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO + Holidays 401K with 4% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The salary range for this position is ( C A ): $80,000-$85,000 /annually . Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Clinical Lab Scientist-Technologist III WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW: Perform basic and advanced donor and patient tests and interpret results to determine donor-recipient compatibility. Resolve compatibility problems; provide complex reference and consultation services to hospitals and transfusion services. Perform automated and manual test procedures on blood samples. Perform advanced manufacturing and processing procedures, as applicable. Adhere to explicit standard operating procedures and interpret test results in accordance with the applicable regulatory requirements. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. WHERE YOUR CAREER IS A FORCE GOOD: Resolving compatibility problems Providing complex reference and consultation services to hospitals and transfusion services Performing automated and manual test procedures on blood samples Managing receipt, coordination, shipment and transport of patient and donor blood samples and documenting supply and equipment problems Managing reagent inventory (ordering, receiving, inspection and preparation) Recognizing/resolving testing irregularities and assisting other Medical Technologists in problem resolution. Consulting with staff at other medical facilities, to resolve complex serologic problems and providing special units to transfusion recipients Performing maintenance, repair and validation of laboratory equipment and software Maintaining accurate records Performing manufacturing duties associated with special blood products, if applicable Assuming lead responsibilities such as record review and training; assisting in concern management Shift: 2nd shift Sunday-Thursday Union : Starting rate $49.76 This position is represented by a union contract Sign-On Bonus: $7,000.00 WHAT YOU NEED TO SUCEED: CA CLS license Education: Bachelor's degree in Biological Science or Chemistry BB or SBB certification preferred Experience: minimum of 5-7 years of blood banking experience. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Skills/Abilities: Good written and verbal skills to communicate effectively with internal and external customers. Leadership skills. Ability to work on a team. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Oct 12, 2022
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Clinical Lab Scientist-Technologist III WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW: Perform basic and advanced donor and patient tests and interpret results to determine donor-recipient compatibility. Resolve compatibility problems; provide complex reference and consultation services to hospitals and transfusion services. Perform automated and manual test procedures on blood samples. Perform advanced manufacturing and processing procedures, as applicable. Adhere to explicit standard operating procedures and interpret test results in accordance with the applicable regulatory requirements. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Information Act (CLIA), and other applicable Federal, state and local regulations. WHERE YOUR CAREER IS A FORCE GOOD: Resolving compatibility problems Providing complex reference and consultation services to hospitals and transfusion services Performing automated and manual test procedures on blood samples Managing receipt, coordination, shipment and transport of patient and donor blood samples and documenting supply and equipment problems Managing reagent inventory (ordering, receiving, inspection and preparation) Recognizing/resolving testing irregularities and assisting other Medical Technologists in problem resolution. Consulting with staff at other medical facilities, to resolve complex serologic problems and providing special units to transfusion recipients Performing maintenance, repair and validation of laboratory equipment and software Maintaining accurate records Performing manufacturing duties associated with special blood products, if applicable Assuming lead responsibilities such as record review and training; assisting in concern management Shift: 2nd shift Sunday-Thursday Union : Starting rate $49.76 This position is represented by a union contract Sign-On Bonus: $7,000.00 WHAT YOU NEED TO SUCEED: CA CLS license Education: Bachelor's degree in Biological Science or Chemistry BB or SBB certification preferred Experience: minimum of 5-7 years of blood banking experience. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Skills/Abilities: Good written and verbal skills to communicate effectively with internal and external customers. Leadership skills. Ability to work on a team. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Supervisor, IRL WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW: As an IRL supervisor you will be responsible for the daily operations of assigned reference laboratory, supervising the staff who perform and interpret serological procedures on specimens submitted for compatibility testing or problem resolution. You will act as an advisor to technologists resolving compatibility problems, providing complex reference and consultation services to hospitals and transfusion facilities and in supplying antigen-negative units to transfusion recipients. You will demonstrate excellent customer service, interpersonal skills and positive professional image while assuring compliance in the work area. WHERE YOUR CAREER IS A FORCE GOOD: Consult and communicate with the staff of hospitals and transfusion facilities to resolve serological problems and supply antigen-negative or special units to transfusion recipients. Responsible for the supervision of the laboratory staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. In conjunction with the Medical Director, provide guidance to ensure appropriate patient care. Assure quality and adequacy of testing, reference and consultation services are maintained. May perform and interpret basic and complex donor and/or patient testing procedures and complete required quality control, as appropriate to state and federal regulations. Recognize testing irregularities, identify the cause, determine the solution and resolve the problem. Perform, review and approve quality control on products, reagents, and equipment and validations. Know and oversee compliance of applicable ARCBS directives, federal, state and local policies, procedures, laws and regulations pertaining to blood banking and safety. Adhere to quality assurance procedures and good manufacturing practices. May manage budgetary information for the department and provide approval for reagent and supply purchases. Perform record review, training and competency assessments. Participate in concern and problem management. Provide internal and external education. Participate in external and internal inspections/audits and corrective actions. Shift: 2nd shift Non-Union : Starting rate $125,000. Pay may increase depending on experience The salary range for this position is (CA) $125,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Sign-On Bonus: $10,000.00 WHAT YOU NEED TO SUCCEED: Bachelor’s degree in a biological or related field and SBB (ASCP)/equivalent required. Three years of high complexity blood bank testing experience required, including 1 year of management experience or training. Effective communication/interpersonal skill and excellent technical skills required. Must have CA CLS license BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Apr 11, 2022
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? **** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment **** Join us—Where your Career is a Force for Good! Job Description: Supervisor, IRL WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW: As an IRL supervisor you will be responsible for the daily operations of assigned reference laboratory, supervising the staff who perform and interpret serological procedures on specimens submitted for compatibility testing or problem resolution. You will act as an advisor to technologists resolving compatibility problems, providing complex reference and consultation services to hospitals and transfusion facilities and in supplying antigen-negative units to transfusion recipients. You will demonstrate excellent customer service, interpersonal skills and positive professional image while assuring compliance in the work area. WHERE YOUR CAREER IS A FORCE GOOD: Consult and communicate with the staff of hospitals and transfusion facilities to resolve serological problems and supply antigen-negative or special units to transfusion recipients. Responsible for the supervision of the laboratory staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. In conjunction with the Medical Director, provide guidance to ensure appropriate patient care. Assure quality and adequacy of testing, reference and consultation services are maintained. May perform and interpret basic and complex donor and/or patient testing procedures and complete required quality control, as appropriate to state and federal regulations. Recognize testing irregularities, identify the cause, determine the solution and resolve the problem. Perform, review and approve quality control on products, reagents, and equipment and validations. Know and oversee compliance of applicable ARCBS directives, federal, state and local policies, procedures, laws and regulations pertaining to blood banking and safety. Adhere to quality assurance procedures and good manufacturing practices. May manage budgetary information for the department and provide approval for reagent and supply purchases. Perform record review, training and competency assessments. Participate in concern and problem management. Provide internal and external education. Participate in external and internal inspections/audits and corrective actions. Shift: 2nd shift Non-Union : Starting rate $125,000. Pay may increase depending on experience The salary range for this position is (CA) $125,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Sign-On Bonus: $10,000.00 WHAT YOU NEED TO SUCCEED: Bachelor’s degree in a biological or related field and SBB (ASCP)/equivalent required. Three years of high complexity blood bank testing experience required, including 1 year of management experience or training. Effective communication/interpersonal skill and excellent technical skills required. Must have CA CLS license BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
