5 job(s) at MassMutual

MassMutual Phoenix, AZ, United States
Nov 15, 2017
Full time
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business.  We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017), MassMutual continues its long history of financial strength. MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity, ranked a 2016 Top 10 company for Executive Women by the National Association for Female Executives, and in 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame. MassMutual scored 100 percent on The Human Rights Campaign’s Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016) and was named 2016 Military Friendly Employer by Military Friendly.  Our passion for diversity and inclusion is not only about doing the right thing; it also helps us achieve our purpose to help people secure their future and protect the ones they love. In addition, MassMutual has been recognized as a World’s Most Ethical Company by Ethisphere. As an organization, we have a responsibility to our policyowners and customers to do business ethically and in compliance with all laws and regulations. This philosophy has guided us from the beginning, and it is a fundamental part of our success. Together, we’re stronger. For more information, visit   www.massmutual.com   or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest. Bilingual Customer Service Representative/ Call Center Specialist   Position Summary We are seeking energetic and motivated Bilingual Customer Service Representative to join the dynamic Workplace Solutions and Life Insurance department in Phoenix, AZ! As a Customer Service Representative, you are the voice of the MassMutual brand. The primary goal is to provide high quality, accurate and time-sensitive service to our customers and/or career agency system via our 800# phone lines. The CSR will be trained to answer questions about MassMutual products with an emphasis on knowledge, problem solving, adherence to policies and procedures. The hours of operation are Monday – Friday from 8am – 9pm EST. Your full time shift would be between our hours of operations.   Job Responsibilities Excellent communication skills and demonstrates the ability to anticipate the needs of the callers, build rapport with each customer, ask probing questions and understand how to create a best-in-class client experience and resolve customer requests on the first contact Meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Additionally, becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service Educating customers about the services MassMutual provides Solid technical skills. Efficiently navigate through systems / websites to maximize time to respond and resolve the service requests of policy owners, general agents, producers, and field personnel maintaining ownership and accountability until completed, or within established turnaround times. Inbound customer service that may require follow-up, sending forms and letters and adheres to policies and procedures Makes decisions that impact accuracy of data, utilization of equipment, and/or quality of output which ultimately impact cost/ revenue Applies knowledge to handle many problems independently but seeks guidance in highly complex situations Multitasking with multiple systems and tools to meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows Becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service. Adapt to changes in the market, industry or company policies and business conditions Balance time effectiveness and efficiency to ensure our department meets expected service levels Required Qualifications: 1+ years of customer service experience Excellent written, verbal, active listening and interpersonal skills required Proficiency with Microsoft Office Suite High School Diploma (or GED) Authorized to work in the United States without sponsorship now or in the future Availability to work any shift within the operating hours of 8am-8pm EST and overtime as required    Preferred Qualifications College degree Experience with financial products, hospitality or retail sales with a high degree of direct customer contact is a plus!   Winning Ways Focus on the Customer: Know your customers well; add value with a sense of urgency. Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences. Work Collaboratively: Partner with others to achieve results that leverage the right resources Achieve Results: Focus on winning; consistently exceeds expectations, beat the competition MassMutual Financial Group Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
MassMutual Phoenix, AZ, United States
Nov 15, 2017
Full time
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business.  We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other. Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017), MassMutual continues its long history of financial strength. MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity, ranked a 2016 Top 10 company for Executive Women by the National Association for Female Executives, and in 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame. MassMutual scored 100 percent on The Human Rights Campaign’s Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016) and was named 2016 Military Friendly Employer by Military Friendly.  Our passion for diversity and inclusion is not only about doing the right thing; it also helps us achieve our purpose to help people secure their future and protect the ones they love. In addition, MassMutual has been recognized as a World’s Most Ethical Company by Ethisphere. As an organization, we have a responsibility to our policyowners and customers to do business ethically and in compliance with all laws and regulations. This philosophy has guided us from the beginning, and it is a fundamental part of our success. Together, we’re stronger. For more information, visit   www.massmutual.com   or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest. Customer Service Representative/ Call Center Specialist   Position Summary We are seeking energetic and motivated Customer Service Representative to join the dynamic Workplace Solutions and Life Insurance department in Phoenix, AZ! As a Customer Service Representative, you are the voice of the MassMutual brand. The primary goal is to provide high quality, accurate and time-sensitive service to our customers and/or career agency system via our 800# phone lines. The CSR will be trained to answer questions about MassMutual products with an emphasis on knowledge, problem solving, adherence to policies and procedures. The hours of operation are Monday – Friday from 8am – 9pm EST. Your full time shift would be between our hours of operations.   Job Responsibilities Excellent communication skills and demonstrates the ability to anticipate the needs of the callers, build rapport with each customer, ask probing questions and understand how to create a best-in-class client experience and resolve customer requests on the first contact Meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Additionally, becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service Educating customers about the services MassMutual provides Solid technical skills. Efficiently navigate through systems / websites to maximize time to respond and resolve the service requests of policy owners, general agents, producers, and field personnel maintaining ownership and accountability until completed, or within established turnaround times. Inbound customer service that may require follow-up, sending forms and letters and adheres to policies and procedures Makes decisions that impact accuracy of data, utilization of equipment, and/or quality of output which ultimately impact cost/ revenue Applies knowledge to handle many problems independently but seeks guidance in highly complex situations Multitasking with multiple systems and tools to meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows Becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service. Adapt to changes in the market, industry or company policies and business conditions Balance time effectiveness and efficiency to ensure our department meets expected service levels Required Qualifications: 1+ years of customer service experience Excellent written, verbal, active listening and interpersonal skills required Proficiency with Microsoft Office Suite High School Diploma (or GED) Authorized to work in the United States without sponsorship now or in the future Availability to work any shift within the operating hours of 8am-8pm EST and overtime as required    Preferred Qualifications College degree Experience with financial products, hospitality or retail sales with a high degree of direct customer contact is a plus!   Winning Ways Focus on the Customer: Know your customers well; add value with a sense of urgency. Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences. Work Collaboratively: Partner with others to achieve results that leverage the right resources Achieve Results: Focus on winning; consistently exceeds expectations, beat the competition MassMutual Financial Group Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
MassMutual Springfield, MA, United States
Oct 31, 2017
Full time
Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love. Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame. MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016).  In addition, MassMutual has been recognized as a World’s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly.  For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest.  Summary: The Licensed Call Center Specialist’s primary goal is to provide high quality service to our career agency system via our 800 # phone lines. The specialist will assist callers in providing support for information regarding inquiries, service requests, and problem resolution.  Information and service provided will be accurate and time-sensitive with an emphasis on knowledge, accommodation, attitudes, and behaviors that support the needs of our career agents.    Core Responsibilities: Provides primary service contact with registered representatives. Conducts research and contacts appropriate resources to obtain valid information. Consults with appropriate resources to identify action required in accordance with corporate compliance and regulatory requirements. Ability to provide professional, accurate, prompt service to registered representatives & customers, offering respect, courtesy, and a sense of urgency at all times. Establishes rapport in servicing agencies requiring increasing sensitivity to meet their complex needs and/or high volume. Able to provide exceptional service required for administration of special, complex, and/or unique situations. Able to maintain uniformity and consistency in decision-making process. Is a subject matter expert in one or more lines of business and is willing to expand knowledge of other areas of business. Fosters an atmosphere where differing ideas and opinions are welcome and can be discussed.   Required Qualifications & Competencies:   Fluency in Spanish (speak, read and write) – will require an assessment College degree and/or equivalent customer service experience preferred Results driven and detail oriented with strong problem solving and analytical skills Ability to work well independently, as well as contribute to a positive team environment Aptitude to multi-task and take on additional assignments/projects as warranted Innovative – demonstrates ability to analyze current processes and make suggestions for improvement Ability to efficiently navigate through systems/website to maximize time with callers. Excellent written, verbal, listening and interpersonal skills required Knowledge of Microsoft Office Products with strong keyboarding skills Winning Ways Focus on the Customer: Know your customers well; add value with a sense of urgency. Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences. Work Collaboratively: Partner with others to achieve results that leverage the right resources Achieve Results: Focus on winning; consistently exceed expectations, beat the competition MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
MassMutual Springfield, MA, United States
Oct 31, 2017
Full time
Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love. Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame. MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016).  In addition, MassMutual has been recognized as a World’s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly.  For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest.  Summary: The Licensed Call Center Specialist’s primary goal is to provide high quality service to our career agency system via our 800 # phone lines. The specialist will assist callers in providing support for information regarding inquiries, service requests, and problem resolution.  Information and service provided will be accurate and time-sensitive with an emphasis on knowledge, accommodation, attitudes, and behaviors that support the needs of our career agents.    Core Responsibilities: Provides primary service contact with registered representatives. Conducts research and contacts appropriate resources to obtain valid information. Consults with appropriate resources to identify action required in accordance with corporate compliance and regulatory requirements. Ability to provide professional, accurate, prompt service to registered representatives & customers, offering respect, courtesy, and a sense of urgency at all times. Establishes rapport in servicing agencies requiring increasing sensitivity to meet their complex needs and/or high volume. Able to provide exceptional service required for administration of special, complex, and/or unique situations. Able to maintain uniformity and consistency in decision-making process. Is a subject matter expert in one or more lines of business and is willing to expand knowledge of other areas of business. Fosters an atmosphere where differing ideas and opinions are welcome and can be discussed.   Required Qualifications & Competencies: College degree and/or equivalent customer service experience preferred Results driven and detail oriented with strong problem solving and analytical skills Ability to work well independently, as well as contribute to a positive team environment Aptitude to multi-task and take on additional assignments/projects as warranted Innovative – demonstrates ability to analyze current processes and make suggestions for improvement Ability to efficiently navigate through systems/website to maximize time with callers. Excellent written, verbal, listening and interpersonal skills required Knowledge of Microsoft Office Products with strong keyboarding skills Winning Ways Focus on the Customer: Know your customers well; add value with a sense of urgency. Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences. Work Collaboratively: Partner with others to achieve results that leverage the right resources Achieve Results: Focus on winning; consistently exceed expectations, beat the competition MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
MassMutual Springfield, MA, United States
Oct 12, 2017
Full time
POSITION SUMMARY The marketing consultant will provide critical and relevant business metrics and insights to further MassMutual’s growth in acquiring and retaining diverse customers through all distribution and marketing channels. The consultant is responsible to support market development & deployment efforts through ongoing analysis, research, and recommendations of new initiatives based on consumer / market insights. The incumbent will help integrate consumer segment business objectives into key marketing and sales plans based on growth analyses and projections. The individual will track and report meaningful segment metrics at all levels (e.g., by ethnicity, sales channel, product, firm, etc.), identify real-time growth opportunities and make relevant recommendations and adjustments. S/he will initiate, interpret, and apply market research, market trends, consumer insights, competitive intelligence and demographic data on a timely basis.   RESPONSIBILITIES Commission research and interpret findings to aid in decision-making and value proposition deployment with target segments Promotes a deeper understanding and insight into diverse segment sales by distribution channel and product line throughout the consumer life cycle. Develop and provide meaningful metrics to monitor growth and assess opportunities. Partner with MMUS Finance to assess segment profitability / ROI Coordinate shared business development goals with accountable business partners Articulate insights and identify ways to improve an integrated marketing approach that supports key diverse consumer segments (Multicultural, LGBTQ, Special Needs, etc.). Quantifies business intelligence with economic models to evaluate current growth and new opportunities; presents findings clearly and makes recommendations for action. Seeks out new market insights and business opportunities through research and analysis. Communicate business goals, results and opportunities, and creating consistent exposure within key business partners (MMFA, DTC, Worksite, Product,  Service  & Ops) to achieve shared organizational goals and maximize collaboration.   Stay abreast of competitive developments (product offerings, marketing tactics, areas of focus) ..  Maintain professional network in and outside of MassMutual to add value and context to multicultural customer acquisition and retention aspirations. Be active, visible and effective at key business partner huddles and other critical venues to accomplish the above. BASIC QUALIFICATIONS: BA in Marketing, Business or Communications; Master’s degree highly desirable Be the expert and advocate of diverse markets and act as a resource for key stakeholders Works collaboratively across functional areas and willing to challenge existing assumptions Stays on top of diverse market trends; identifies and articulates consumer needs and business opportunities Builds internal and external partnership and utilizes personal influence to bring positive changes       Drives continuous improvement and efficiencies beyond own scope of responsibility Has a keen understanding of diverse markets   Has well-developed communication skills, outstanding writing and presentation-building skills Brings hands-on experience in supporting multicultural markets business or marketing strategies Competent in current marketing tactics and media vehicles including digital / social media Demonstrated ability to influence cross-functional teams and a multicultural range of partners, including marketing, sales, product, service, training and employee resource groups Experience in working with various sales distribution channels Able to adapt, learn, and thrive in potentially ambiguous circumstances and lead others to success Demonstrated ability to think creatively, visually and strategically Authorized to work in the United States without sponsorship now or in the future PREFERRED QUALIFICATIONS Individual typically has 10+ years of related experience (con sumer analytics, reporting, data science, business strategy, research) preferably in financial services industry Bilingual in a foreign language is a plus Consummate professional comfortable working in a team environment with a strong work ethic WINNING WAYS •            Focus on the Customer: Know your customers well; add value with a sense of urgency. •            Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere  to the letter and spirit of applicable laws, rul es, regulations  and company policies •            Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences. •            Work Collaboratively: Partner with others to achieve results that leverage the right resources •            Achieve Results: Focus on winning; consistently exceed expectations, beat the competition MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.