FHCB Health System

GENERAL DESCRIPTION Creates a motivating environment and promotes staff loyalty to FHCB and its mission. Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts. The position is responsible for developing, implementing, and overseeing the patient referral process.  Employee must accurately interpret the guidelines of care as defined in each health plan and is expected to be informed regarding each plan’s requirements affecting FHCB’s referral authorization process.  The Referral Coordinator will provide customer service and facilitate appropriate authorization with various insurance vendors for simple and complex patient cases.  This position provides clerical and clinical support appropriately as a resource person and as an assistant during periods of staffing shortage.    ESSENTIAL JOB DUTIES Makes referral arrangements for all patients per clinicians' request when possible and in compliance with service network and managed care payor agreements. Monitors the appropriate specialists are accessed according to managed care payor guidelines and insurance authorization is obtained as needed. Assists the Practice Manager in adhering to Quality Assurance policies and procedures in accordance with stated managed care payor guidelines and provider guidelines as they relate to the referral process and patient education. Monitor and track all referrals for quality assurance purposes. Coordinates with payor's Member Services and Utilization Management Departments regarding authorization for pre-certified on-site/ off-site services, out-of network, and elective procedures. Oversees patient compliance with specialist evaluation through monthly evaluations of referral log with follow up to lack of referral response for designated specialist groups. Assist the clinical staff in managing complex patient cases through appropriate coordination of multidisciplinary care within the parameters and guidelines of office policies and the patient’s insurance plan. Identifies patient access issues. Troubleshoots and assists patients experiencing difficulties obtaining specialty care appointments.   PERFORMANCE STANDARDS: Must possess the ability to function independently, while maintaining a superior work ethic. Must be culturally sensitive and non-judgmental. Sensitivity to patients and unique needs of special population. Ability to organize and set priorities. Must be detail oriented. Must possess strong interpersonal skills. Proficient and timely completion of reports. Ability to work in a demanding and challenging environment. Must be self-motivated. Adheres to HIPAA Privacy Rules as it relates to use and disclosure of Patient Health Information   EDUCATION/WORK EXPERIENCE Minimum of one-year experience within a health care organization.  Managed Care experience.  Knowledge of medical terminology.  Degree for Medical Assistant/Medical Secretary preferred.  Must be detail-oriented, have excellent communication and interpersonal skills, ability to multi-task and take initiative.  ENVIRONMENT/WORKING CONDITIONS Work is performed in a clinic environment.  Involves frequent contact with staff and the public.  Work may be stressful at times.  Contact may involve dealing with angry or upset people.   PHYSICAL\MENTAL DEMANDS Varied activities including standing, walking, reaching, bending, lifting.  Requires full range of body motion including handling and lifting patients manual and finger dexterity and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Requires corrected vision and hearing to normal range.  Requires working under stressful conditions or working irregular hours.

FHCB COVID-19 Testing Team GENERAL DESCRIPTION FHCB is a Federally Qualified Health Center that has been providing medical care to the Greater Baltimore Metropolitan area since 1978.  Our mission is to provide quality, integrated patient-centered health care services to the communities we serve. In response to the COVID-19 Global Pandemic, FHCB Health System is creating a medical team dedicated to COVID-19 testing.  We are in search of a full time Patient Service Representative, Certified Medical Assistant, Registered Nurse, and Internal Medicine Physician for the team.  The team will be responsible for providing all outpatient care for patients presenting for COVID-19 testing at onsite and mobile locations.  Responsibilities for each team member are listed below.  Interested applications should contact Ms. Domiana Jefferson-Jackson at dojackson@fhcb.org or 410.454-2059 RESPONSIBILITIES: Evaluate patients in COVID-19 Respiratory Clinic Document patient medical information into the Electronic Medical Record Coordinate care with specialty providers and partner hospital Collect COVID-19 samples REQUIREMENTS : Active Medical License in State of Maryland Active DEA and CDS License in State of Maryland Current ACLS certification Insurable- able to obtain malpractice coverage

FHCB COVID-19 Testing Team GENERAL DESCRIPTION FHCB is a Federally Qualified Health Center that has been providing medical care to the Greater Baltimore Metropolitan area since 1978.  Our mission is to provide quality, integrated patient-centered health care services to the communities we serve. In response to the COVID-19 Global Pandemic, FHCB Health System is creating a medical team dedicated to COVID-19 testing.  We are in search of a full time Patient Service Representative, Certified Medical Assistant, Registered Nurse, and Internal Medicine Physician for the team.  The team will be responsible for providing all outpatient care for patients presenting for COVID-19 testing at onsite and mobile locations.  Responsibilities for each team member are listed below.  Interested applications should contact Ms. Domiana Jefferson-Jackson at dojackson@fhcb.org or 410.454-2059 RESPONSIBILITIES: Triage Patients Collect and document Vital Signs Assist with Electronic Medical Records as needed REQUIREMENTS: Min of 1 year medical office experience performing patient registration High School Diploma or GED Completion of Certified Medical Assistant Training Spanish Speaking Preferred

GENERAL DESCRIPTION Creates a motivating environment and promotes staff   loyalty to FHCB and its mission Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts. The Medical Assistant assists the physicians and nurses in the assessment and treatment of patients ages infant through the frail elderly during the office health center visit.  The Medical Assistant supports the Patient Service Representative (PSR) as appropriate.  This position also reports to the assigned Practice Manager for compliance, administrative and operational duties. Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.   ESSENTIAL JOB DUTIES Manages patient flow and performs associated technical skills including taking vital signs, performing EKGs, and administering treatments such as injections and nebulizer therapy, and assisting provides with exams and procedures throughout the day. Performs phlebotomy skills frequently throughout the day. Documents procedures performed and maintain appropriate logs. Performs telephone duties throughout the day such as prescription call-ins, retrieving messages from the voice mail, and providing patients with education as directed by provider per office standards. Completes Level I referrals for patients, or entire referral process where appropriate. Monitors supply stocks, maintains exam room equipment and lab equipment. Stocks daily and orders from designated supplier weekly. Works with your assigned physician to track lab processes, process incoming results and sorts through incoming correspondence and screens labs for abnormalities. Works closely with the RN, LPN, Doctors and PSR to coordinate telephone messages, faxes and letters as necessary to facilitate patient care. Examples include calling for prior authorization for medications, verify medications as needed with the pharmacy, calling in prescriptions to the pharmacy for physicians when asked to. Facilitate communication with other physicians’ offices as needed to coordinate patient care. Assists with medical records as needed to include pulling and filing of charts and loose notes.     PERFORMANCE STANDARDS Knowledge of the principles of growth and development appropriate to the ages of patients served by their department. Demonstrates competency in applying these principles when providing individualized care to specific patients. Knowledge in the use of computers. Must have excellent telephone demeanor. Must be able to work independently. Must be able to read, write and speak the English language. Possess the ability to make independent decisions when circumstances warrant such action. Possess the ability to communicate and deal tactfully with personnel, visitors, customers, patients and the general public. Must be able to work accurately with alphabetic files. Must be able to demonstrate appropriate universal precautions. Must be able to follow written and oral instructions. Ability to handle multiple tasks and works with a culturally diverse population. Maintain a professional demeanor appropriate to a clinical setting, this includes among other things addressing physicians including residents as “Doctor”, avoiding or minimizing of personal call during clinic hours.   EDUCATION AND WORK EXPERIENCE High school diploma or GED equivalent. (Required) Minimum one-year experience in medical office setting. Completion of Medical Assistant course through an accredited institution. (Required) Valid CPR certification. Certification must be maintained in a current status during FHCB tenure. Medical Assistant Certification must be obtained within 90 days of employment (Required)   ENVIRONMENT/WORKING CONDTIONS Work is performed in a medical center environment.   Involves frequent contact with other staff and the public.  Work may be stressful at times.  Contact may involve dealing with angry and/or upset people.   PHYSICAL\MENTAL DEMANDS Varied activities including standing, walking, reaching, bending, lifting.  Requires full range of body motion including manual and finger dexterity and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Requires corrected vision and hearing to normal range.  Requires working under stressful conditions or working irregular hours.  

GENERAL DESCRIPTION FHCB is a Federally Qualified Health Center that has been providing medical care to the Greater Baltimore Metropolitan area since 1978.  Our mission is to provide quality, integrated patient-centered health care services to the communities we serve. In response to the COVID-19 Global Pandemic, FHCB Health System is creating a medical team dedicated to COVID-19 testing.  We are in search of a full time Patient Service Representative, Certified Medical Assistant, Registered Nurse, and Internal Medicine Physician for the team.  The team will be responsible for providing all outpatient care for patients presenting for COVID-19 testing at onsite and mobile locations.  Responsibilities for each team member are listed below.  Interested applications should contact Ms. Domiana Jefferson-Jackson at dojackson@fhcb.org or 410.454-2059   RESPONSIBILITIES : Schedule patients for appointments Verify insurance and collect payments Overseas patient flow in the waiting area   REQUIREMENTS: Min of 1 year medical office experience performing patient registration High School Diploma or GED Spanish Speaking Preferred