Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 5.5 million people have enjoyed nearly 500 shows at Berkeley Rep, which have gone on to win six Tony Awards, seven Obie Awards, nine Drama Desk Awards, one Grammy Award, one Pulitzer Prize, and many other honors. Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. To formalize, enhance, and expand the processes by which Berkeley Rep makes theatre, The Ground Floor: Berkeley Rep’s Center for the Creation and Development of New Work was launched in 2012. The Berkeley Rep School of Theatre engages and educates some 20,000 people a year and helps build the audiences of tomorrow with its nationally recognized teen programs. Berkeley Rep’s bustling facilities—which also include the 400-seat Peet’s Theatre, the 600-seat Roda Theatre, and a spacious campus in West Berkeley—are helping revitalize a renowned city.
DEPARTMENT: Administration
POSITION: Executive Assistant
REPORTS TO: Managing Director and Artistic Director
WORK SCHEDULE: Monday – Friday, some evenings and weekends required
CLASSIFICATION: Regular full-time, exempt
COMPENSATION: $70,000-$72,500, depending on experience; benefits eligible after 90 days
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks an experienced Executive Assistant. Reporting directly to the Managing Director and Artistic Director, the Executive Assistant provides administrative support to the Managing Director, Artistic Director, and Board of Trustees to ensure that the organization’s goals and objectives are achieved. On occasion, the Executive Assistant is required to work on weekends and evenings for Board-related meetings and events.
Essential Duties and Responsibilities
Include, but are not limited to, the following :
Manage the Managing Director’s and Artistic Director’s schedules by organizing appointments, meetings, and events. This includes coordinating with internal and external stakeholders, prioritizing commitments, and ensuring efficient use of their time.
Support incoming and outgoing communications, including monitoring emails, proofreading, drafting, and sending written correspondence on behalf of the Managing Director.
Provide administrative and office support, such as note taking, dictation, spreadsheet creation, and formatting of information for internal and external communications (memos, emails, presentations, reports, etc.).
Assist with meeting preparation, including scheduling meetings, preparing agendas or pertinent information, and organizing necessary materials. Follow up on action items and ensure timely completion of tasks discussed during meetings.
Facilitate interactions with the 25–40-member Board of Trustees. This includes scheduling Board and committee meetings, attending and arranging Board Meetings and subsequent meals, creating and disseminating Board Meeting materials (agendas, meeting packets, presentations, forms, minutes, etc.), taking minutes, keeping organized corporate records, and maintaining Board documents and communications.
Serve as key staff support for the Governance Committee. This includes scheduling and attending meetings, creating and disseminating committee agendas and materials, taking and distributing minutes, tracking prospects for candidacy, creating prospective trustee packets, monitoring follow up, and welcoming and onboarding new trustees.
Attend and support the weekly Leadership Team Meeting, including collecting agenda items and taking and distributing notes.
Support travel arrangements, including booking flights, hotels, transportation, and creating itineraries when appropriate.
Manage communications with employees by liaising internally and externally on various projects and tasks.
Conduct research and gather information on specific topics as requested.
Maintain professionalism and strict confidentiality with all materials.
Organize and plan company events as needed.
Manage and track Managing Director and Artistic Director departmental budgets or budget lines, including reconciling expenses and credit card purchases.
Update and distribute staff contact sheets, distribution lists, and other staff documents.
Coordinate the purchase of house seats for donors.
Work with Leadership and staff on a variety of special projects as needed.
Other duties as assigned.
Knowledge, Skills, and Abilities:
A minimum of three years of experience in administration, business, or office management. Experience in working with and supporting executives and/or non-profit boards a plus.
Exceptional organizational and administrative skills with acute attention to detail. Must be highly organized.
Knowledge of and proficiency in Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Teams), internet software, and internet search. Experience working with Tessitura or other customer relationship management systems helpful.
Professional demeanor and excellent communication skills, both orally and in writing, with a high degree of emotional intelligence and cultural competency. Ability to work with a wide range of people and personalities.
Ability to provide exceptional customer service.
Ability to work collaboratively with colleagues, effectively present information, and respond to questions in writing, by telephone, and through face-to-face conversation.
Ability to read, analyze, and interpret general business periodicals, legal documents, professional journals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrate sensitivity to confidential information, as well as sound judgement and decision-making.
Strong time management skills with adaptability to changing priorities, deadlines, and the ability to manage numerous concurrent projects.
Domestic and international travel booking experience.
Demonstrated interest and commitment to equity, diversity, inclusion, access, and anti-racism.
Serve as an ardent and loyal advocate of Berkeley Rep.
Ability to work occasional evenings or weekends as needed.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://recruiting.paylocity.com/recruiting/jobs/Details/2996107/Berkeley-Repertory-Theatre/Executive-Assistant . Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Jan 23, 2025
Full time
DEPARTMENT: Administration
POSITION: Executive Assistant
REPORTS TO: Managing Director and Artistic Director
WORK SCHEDULE: Monday – Friday, some evenings and weekends required
CLASSIFICATION: Regular full-time, exempt
COMPENSATION: $70,000-$72,500, depending on experience; benefits eligible after 90 days
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks an experienced Executive Assistant. Reporting directly to the Managing Director and Artistic Director, the Executive Assistant provides administrative support to the Managing Director, Artistic Director, and Board of Trustees to ensure that the organization’s goals and objectives are achieved. On occasion, the Executive Assistant is required to work on weekends and evenings for Board-related meetings and events.
Essential Duties and Responsibilities
Include, but are not limited to, the following :
Manage the Managing Director’s and Artistic Director’s schedules by organizing appointments, meetings, and events. This includes coordinating with internal and external stakeholders, prioritizing commitments, and ensuring efficient use of their time.
Support incoming and outgoing communications, including monitoring emails, proofreading, drafting, and sending written correspondence on behalf of the Managing Director.
Provide administrative and office support, such as note taking, dictation, spreadsheet creation, and formatting of information for internal and external communications (memos, emails, presentations, reports, etc.).
Assist with meeting preparation, including scheduling meetings, preparing agendas or pertinent information, and organizing necessary materials. Follow up on action items and ensure timely completion of tasks discussed during meetings.
Facilitate interactions with the 25–40-member Board of Trustees. This includes scheduling Board and committee meetings, attending and arranging Board Meetings and subsequent meals, creating and disseminating Board Meeting materials (agendas, meeting packets, presentations, forms, minutes, etc.), taking minutes, keeping organized corporate records, and maintaining Board documents and communications.
Serve as key staff support for the Governance Committee. This includes scheduling and attending meetings, creating and disseminating committee agendas and materials, taking and distributing minutes, tracking prospects for candidacy, creating prospective trustee packets, monitoring follow up, and welcoming and onboarding new trustees.
Attend and support the weekly Leadership Team Meeting, including collecting agenda items and taking and distributing notes.
Support travel arrangements, including booking flights, hotels, transportation, and creating itineraries when appropriate.
Manage communications with employees by liaising internally and externally on various projects and tasks.
Conduct research and gather information on specific topics as requested.
Maintain professionalism and strict confidentiality with all materials.
Organize and plan company events as needed.
Manage and track Managing Director and Artistic Director departmental budgets or budget lines, including reconciling expenses and credit card purchases.
Update and distribute staff contact sheets, distribution lists, and other staff documents.
Coordinate the purchase of house seats for donors.
Work with Leadership and staff on a variety of special projects as needed.
Other duties as assigned.
Knowledge, Skills, and Abilities:
A minimum of three years of experience in administration, business, or office management. Experience in working with and supporting executives and/or non-profit boards a plus.
Exceptional organizational and administrative skills with acute attention to detail. Must be highly organized.
Knowledge of and proficiency in Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Teams), internet software, and internet search. Experience working with Tessitura or other customer relationship management systems helpful.
Professional demeanor and excellent communication skills, both orally and in writing, with a high degree of emotional intelligence and cultural competency. Ability to work with a wide range of people and personalities.
Ability to provide exceptional customer service.
Ability to work collaboratively with colleagues, effectively present information, and respond to questions in writing, by telephone, and through face-to-face conversation.
Ability to read, analyze, and interpret general business periodicals, legal documents, professional journals, and technical procedures.
Ability to write reports, business correspondence, and procedure manuals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrate sensitivity to confidential information, as well as sound judgement and decision-making.
Strong time management skills with adaptability to changing priorities, deadlines, and the ability to manage numerous concurrent projects.
Domestic and international travel booking experience.
Demonstrated interest and commitment to equity, diversity, inclusion, access, and anti-racism.
Serve as an ardent and loyal advocate of Berkeley Rep.
Ability to work occasional evenings or weekends as needed.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://recruiting.paylocity.com/recruiting/jobs/Details/2996107/Berkeley-Repertory-Theatre/Executive-Assistant . Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
DEPARTMENT: Administration
POSITION: Director of Finance
REPORTS TO: Managing Director
WORK SCHEDULE: Monday-Friday. Some nights and weekends required.
CLASSIFICATION: Annual full-time, exempt
COMPENSATION: $145,000-$150,000 DOE; benefits eligible after 90 days
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks an experienced Director of Finance to lead all accounting, financial management, risk management, and payroll/benefits functions. As a critical member of the senior leadership team reporting to the Managing Director, the Director of Finance ensures timely and accurate financial statements and reports in accordance with generally accepted accounting principles (GAAP); manages the day-to-day financial operations of the organization; develops, monitors, and reforecasts budgets; ensures compliance with tax, legal, and reporting obligations; and reviews and administers insurance and benefits coverage. The ideal candidate will have a minimum of seven years of experience in accounting and financial management, ideally in nonprofits and/or the performing arts, and will bring strong financial, analytical, organizational, problem-solving, and team leadership skills.
Essential Duties and Responsibilities
Essential duties and responsibilities include, but are not limited to, the following:
Serve as primary staff liaison to the Finance Committee, Audit Committee, and Investment Committee of the Board of Trustees.
Prepare timely monthly and as-needed financial reports and analyses for Managing Director, Finance Committee, Board of Trustees, and department heads.
Provide departmental supervision for accounting and finance personnel (Associate Finance Director, part-time Bookkeeper, and part-time Payroll Administrator) and manage day-to-day financial operations of the organization. Carry out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; employee performance appraisal, management, and development; and addressing and resolving problems.
Manage general ledger, accounts payable, accounts receivable, cash flow, cash management, short- and long-term investments, and banking needs.
Ensure timely daily deposits and that all general ledger accounts are balanced and reconciled on a monthly basis. Develop and implement internal controls and documentation for cash-related activities and accounting functions. Maintain all fund and nonprofit accounting in accordance with generally accepted accounting principles (GAAP).
Work with the Managing Director and department heads to develop, monitor, and reforecast the annual operating and capital budgets.
Coordinate with the Director of Development to monitor annual giving and capital campaigns.
Ensure that all federal, state, and local tax and reporting obligations are met and that necessary tax filings, returns, and compliance notices are prepared and submitted on a timely basis.
- Manage annual audit of financial statements in support of independent auditors, including the
preparation of necessary documents and schedules.
- Prepare information for filing Form 990 and related schedules.
- Ensure annual renewal of line of credit and loan covenant compliance.
- Arrange annual renewal of Actors’ Equity Association bond.
- Supervise annual retirement plan audit and filing of Form 5500.
- Ensure timely preparation and filing of tax forms: W-2s, 1099s, sales tax, property tax, etc.
Complete or supervise completion of reports and surveys for government agencies, funders, unions, and national service organizations and provide financial information for grant applications and reports.
Annually review and administer insurance and benefits coverage: General Liability, Property, Directors and Officers, Workers Compensation, Health, Flexible spending, 403(b) plan, etc., including premium audits.
Ensure annual distribution of required employee benefit and retirement plan disclosure documents.
Assist Board and Managing Director in securing financing for major projects.
Maintain strong relationships with bank representatives, creditors, auditors, insurance representatives, investment managers, retirement plan administrators, various contractors, and other vendors.
Ensure that record-keeping and record retention in the organization complies with applicable laws, regulations, and contractual obligations, including maintenance of lease and legal document files.
Work with the Managing Director and Leadership Team to develop appropriate policies and procedures.
Advance, support, and promote organizational inclusion, diversity, equity, access, and antiracism goals in staffing, policies, procedures, and practices. Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention and other antiracism, equity, diversity, inclusion, and access initiatives.
Serve as a key resource to staff and vendors and liaise between departments to help manage the flow of information and resources throughout the organization so that each person has the tools needed to succeed.
All other duties as assigned.
Knowledge, skills, abilities:
Minimum of seven years of experience in accounting and financial management with demonstrated knowledge of GAAP. Experience with non-profits and/or performing arts organizations a plus.
Minimum of three years of team management experience with a demonstrated ability to provide guidance, support, leadership, and mentorship to staff of diverse backgrounds and with different areas of focus.
Expertise in budget development and management with a track record of meeting financial goals.
Outstanding written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. Ability to work with a wide range of people and personalities.
Demonstrated interest and commitment to equity, diversity, inclusion, access, and anti-racism.
Proactive and creative problem-solving with an ability to be both strategic and tactical when implementing solutions.
Demonstrated ability and success in collaborating with internal and external teams, sometimes with competing priorities.
Preference for a deadline-driven, detail-oriented, fast-paced environment.
Proven ability to prioritize and manage projects and deadlines effectively.
Exceptional attention to detail and organization.
Demonstrate sound judgment and the ability to handle confidential information with sensitivity.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, business plans, and procedure manuals.
Ability to effectively present complex financial information and respond to questions from groups of managers, employees, public groups, and the Board of Trustees in writing, by telephone, through face-to-face conversation, and public speaking.
Ability to work with mathematical concepts such as probability and statistical inference, and high-level accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial statements and governmental accounting forms and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have skill in using accounting software (Financial Edge preferred); customer relationship management software (Tessitura a plus); internet software; payroll systems; and Microsoft products, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://recruiting.paylocity.com/recruiting/jobs/Details/2945071/Berkeley-Repertory-Theatre/Director-of-Finance . Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Jan 02, 2025
Full time
DEPARTMENT: Administration
POSITION: Director of Finance
REPORTS TO: Managing Director
WORK SCHEDULE: Monday-Friday. Some nights and weekends required.
CLASSIFICATION: Annual full-time, exempt
COMPENSATION: $145,000-$150,000 DOE; benefits eligible after 90 days
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 86 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks an experienced Director of Finance to lead all accounting, financial management, risk management, and payroll/benefits functions. As a critical member of the senior leadership team reporting to the Managing Director, the Director of Finance ensures timely and accurate financial statements and reports in accordance with generally accepted accounting principles (GAAP); manages the day-to-day financial operations of the organization; develops, monitors, and reforecasts budgets; ensures compliance with tax, legal, and reporting obligations; and reviews and administers insurance and benefits coverage. The ideal candidate will have a minimum of seven years of experience in accounting and financial management, ideally in nonprofits and/or the performing arts, and will bring strong financial, analytical, organizational, problem-solving, and team leadership skills.
Essential Duties and Responsibilities
Essential duties and responsibilities include, but are not limited to, the following:
Serve as primary staff liaison to the Finance Committee, Audit Committee, and Investment Committee of the Board of Trustees.
Prepare timely monthly and as-needed financial reports and analyses for Managing Director, Finance Committee, Board of Trustees, and department heads.
Provide departmental supervision for accounting and finance personnel (Associate Finance Director, part-time Bookkeeper, and part-time Payroll Administrator) and manage day-to-day financial operations of the organization. Carry out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; employee performance appraisal, management, and development; and addressing and resolving problems.
Manage general ledger, accounts payable, accounts receivable, cash flow, cash management, short- and long-term investments, and banking needs.
Ensure timely daily deposits and that all general ledger accounts are balanced and reconciled on a monthly basis. Develop and implement internal controls and documentation for cash-related activities and accounting functions. Maintain all fund and nonprofit accounting in accordance with generally accepted accounting principles (GAAP).
Work with the Managing Director and department heads to develop, monitor, and reforecast the annual operating and capital budgets.
Coordinate with the Director of Development to monitor annual giving and capital campaigns.
Ensure that all federal, state, and local tax and reporting obligations are met and that necessary tax filings, returns, and compliance notices are prepared and submitted on a timely basis.
- Manage annual audit of financial statements in support of independent auditors, including the
preparation of necessary documents and schedules.
- Prepare information for filing Form 990 and related schedules.
- Ensure annual renewal of line of credit and loan covenant compliance.
- Arrange annual renewal of Actors’ Equity Association bond.
- Supervise annual retirement plan audit and filing of Form 5500.
- Ensure timely preparation and filing of tax forms: W-2s, 1099s, sales tax, property tax, etc.
Complete or supervise completion of reports and surveys for government agencies, funders, unions, and national service organizations and provide financial information for grant applications and reports.
Annually review and administer insurance and benefits coverage: General Liability, Property, Directors and Officers, Workers Compensation, Health, Flexible spending, 403(b) plan, etc., including premium audits.
Ensure annual distribution of required employee benefit and retirement plan disclosure documents.
Assist Board and Managing Director in securing financing for major projects.
Maintain strong relationships with bank representatives, creditors, auditors, insurance representatives, investment managers, retirement plan administrators, various contractors, and other vendors.
Ensure that record-keeping and record retention in the organization complies with applicable laws, regulations, and contractual obligations, including maintenance of lease and legal document files.
Work with the Managing Director and Leadership Team to develop appropriate policies and procedures.
Advance, support, and promote organizational inclusion, diversity, equity, access, and antiracism goals in staffing, policies, procedures, and practices. Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention and other antiracism, equity, diversity, inclusion, and access initiatives.
Serve as a key resource to staff and vendors and liaise between departments to help manage the flow of information and resources throughout the organization so that each person has the tools needed to succeed.
All other duties as assigned.
Knowledge, skills, abilities:
Minimum of seven years of experience in accounting and financial management with demonstrated knowledge of GAAP. Experience with non-profits and/or performing arts organizations a plus.
Minimum of three years of team management experience with a demonstrated ability to provide guidance, support, leadership, and mentorship to staff of diverse backgrounds and with different areas of focus.
Expertise in budget development and management with a track record of meeting financial goals.
Outstanding written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. Ability to work with a wide range of people and personalities.
Demonstrated interest and commitment to equity, diversity, inclusion, access, and anti-racism.
Proactive and creative problem-solving with an ability to be both strategic and tactical when implementing solutions.
Demonstrated ability and success in collaborating with internal and external teams, sometimes with competing priorities.
Preference for a deadline-driven, detail-oriented, fast-paced environment.
Proven ability to prioritize and manage projects and deadlines effectively.
Exceptional attention to detail and organization.
Demonstrate sound judgment and the ability to handle confidential information with sensitivity.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, business plans, and procedure manuals.
Ability to effectively present complex financial information and respond to questions from groups of managers, employees, public groups, and the Board of Trustees in writing, by telephone, through face-to-face conversation, and public speaking.
Ability to work with mathematical concepts such as probability and statistical inference, and high-level accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial statements and governmental accounting forms and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have skill in using accounting software (Financial Edge preferred); customer relationship management software (Tessitura a plus); internet software; payroll systems; and Microsoft products, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://recruiting.paylocity.com/recruiting/jobs/Details/2945071/Berkeley-Repertory-Theatre/Director-of-Finance . Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
DEPARTMENT: Costumes
POSITION: Associate Wardrobe/Wigs and Hair Supervisor
REPORTS TO: Wardrobe Supervisor
WORK SCHEDULE: Tuesday-Sunday. Schedule will change during load-in or tech.
CLASSIFICATION: Seasonal full-time, exempt
EMPLOYMENT END DATE: June 15, 2025
COMPENSATION: $28.41 per hour
POSITION SUMMARY
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking an Associate Wardrobe Supervisor to join our team. Under the direction of the Wardrobe Supervisor, the Associate Wardrobe Supervisor serves as a key member of BRT’s Wardrobe Department. They will work in close collaboration with visiting costume designers and directors for each production and will collaborate with the other production departments to ensure that the company’s best work is being put forth.
Essential Duties and Responsibilities
Assist the Wardrobe Supervisor in maintenance and running of costumes for full season and assist in supervision of wardrobe crews and wig crews, including setting crew calls, scheduling breaks, and reminding crew to log hours on Paylocity in a timely manner.
Work with Resident Associate Costume Designer to create and maintain paperwork, including dressing sheets, run sheets, and pre-set lists. Assist with development of wardrobe tracks for each production and train crew to run them.
Assist with load-in and load-out of costumes. Set up dressing rooms for shows. Pull and pack costumes for transport to shop during tech.
Maintain costumes during run, including repairs, laundry, dry cleaning, pressing, steaming, etc.
Maintain good relationships with other departments. Work with Stage Ops for backstage quick-change areas.
When necessary and assigned, run a wardrobe track or wigs/hair show track.
Supervise crew and reinforce basic rules including appropriate backstage behavior and dress.
Reinforce crew guidelines and policies as determined by BRT, Wardrobe Supervisor, and Costume Director.
Demonstrate and practice respectful and effective communication skills.
Maintain wardrobe/hair/wigs areas, monitor equipment, and report any issues. Track supply inventory and order supplies through Wardrobe Supervisor.
Attend all Put-Ins and Understudy rehearsals. Coordinate with Stage Management and Resident Associate Costume Designer to ensure actors have all necessary costumes and hair needs.
Attend nightly production meetings during tech rehearsals.
Coordinate with Stage Management and Resident Associate Costume Designer to arrange for hair cuts and treatments as needed.
Create and maintain an inclusive, safe, efficient and effective working environment.
Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention and other antiracism, equity, diversity, inclusion, and access initiatives.
Skills and Training
2-3 years professional experience working wardrobe.
Strong sewing and repair skills.
Computer skills, Word and Excel.
Strong organizational skills.
Good communication and mediation skills.
Experience managing a crew.
Must be flexible and able to react to change productively and professionally.
Ability to mentor and direct others professionally and effectively.
Wig experience and basic hair skills strongly preferred.
Behavioral Knowledge and Skills
Be an excellent collaborator in the process of creating new work and new productions.
Interact with a diverse group of constituents including visiting directors, designers, artists, administrative staff, technical crews, and students.
Demonstrate inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Have a good sense of humor and a positive attitude.
Organize and communicate information clearly, both verbally and in writing.
Work in a detail-oriented manner and be resourceful and flexible.
Handle multiple tasks simultaneously and prioritize effectively.
Successfully address and resolve contradictory interests or values of multiple parties.
Mentor upcoming crew members.
Effectively and creatively problem-solve.
Carry out physically demanding activities. Reach above head, push, pull, and carry 30 pounds frequently.
Face demanding situations with tenacity, diplomacy, and sensitivity under pressure.
Stay on the forefront of new industry technology, consistently upgrading their own technical skills and knowledge base.
Work independently and as part of team.
Work irregular hours, evening hours, long hours, and weekends, as required.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://www.berkeleyrep.org/about/get-involved . Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Nov 25, 2024
Seasonal
DEPARTMENT: Costumes
POSITION: Associate Wardrobe/Wigs and Hair Supervisor
REPORTS TO: Wardrobe Supervisor
WORK SCHEDULE: Tuesday-Sunday. Schedule will change during load-in or tech.
CLASSIFICATION: Seasonal full-time, exempt
EMPLOYMENT END DATE: June 15, 2025
COMPENSATION: $28.41 per hour
POSITION SUMMARY
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking an Associate Wardrobe Supervisor to join our team. Under the direction of the Wardrobe Supervisor, the Associate Wardrobe Supervisor serves as a key member of BRT’s Wardrobe Department. They will work in close collaboration with visiting costume designers and directors for each production and will collaborate with the other production departments to ensure that the company’s best work is being put forth.
Essential Duties and Responsibilities
Assist the Wardrobe Supervisor in maintenance and running of costumes for full season and assist in supervision of wardrobe crews and wig crews, including setting crew calls, scheduling breaks, and reminding crew to log hours on Paylocity in a timely manner.
Work with Resident Associate Costume Designer to create and maintain paperwork, including dressing sheets, run sheets, and pre-set lists. Assist with development of wardrobe tracks for each production and train crew to run them.
Assist with load-in and load-out of costumes. Set up dressing rooms for shows. Pull and pack costumes for transport to shop during tech.
Maintain costumes during run, including repairs, laundry, dry cleaning, pressing, steaming, etc.
Maintain good relationships with other departments. Work with Stage Ops for backstage quick-change areas.
When necessary and assigned, run a wardrobe track or wigs/hair show track.
Supervise crew and reinforce basic rules including appropriate backstage behavior and dress.
Reinforce crew guidelines and policies as determined by BRT, Wardrobe Supervisor, and Costume Director.
Demonstrate and practice respectful and effective communication skills.
Maintain wardrobe/hair/wigs areas, monitor equipment, and report any issues. Track supply inventory and order supplies through Wardrobe Supervisor.
Attend all Put-Ins and Understudy rehearsals. Coordinate with Stage Management and Resident Associate Costume Designer to ensure actors have all necessary costumes and hair needs.
Attend nightly production meetings during tech rehearsals.
Coordinate with Stage Management and Resident Associate Costume Designer to arrange for hair cuts and treatments as needed.
Create and maintain an inclusive, safe, efficient and effective working environment.
Actively participate in workshops and trainings, including company meetings, harassment prevention, bystander intervention and other antiracism, equity, diversity, inclusion, and access initiatives.
Skills and Training
2-3 years professional experience working wardrobe.
Strong sewing and repair skills.
Computer skills, Word and Excel.
Strong organizational skills.
Good communication and mediation skills.
Experience managing a crew.
Must be flexible and able to react to change productively and professionally.
Ability to mentor and direct others professionally and effectively.
Wig experience and basic hair skills strongly preferred.
Behavioral Knowledge and Skills
Be an excellent collaborator in the process of creating new work and new productions.
Interact with a diverse group of constituents including visiting directors, designers, artists, administrative staff, technical crews, and students.
Demonstrate inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Have a good sense of humor and a positive attitude.
Organize and communicate information clearly, both verbally and in writing.
Work in a detail-oriented manner and be resourceful and flexible.
Handle multiple tasks simultaneously and prioritize effectively.
Successfully address and resolve contradictory interests or values of multiple parties.
Mentor upcoming crew members.
Effectively and creatively problem-solve.
Carry out physically demanding activities. Reach above head, push, pull, and carry 30 pounds frequently.
Face demanding situations with tenacity, diplomacy, and sensitivity under pressure.
Stay on the forefront of new industry technology, consistently upgrading their own technical skills and knowledge base.
Work independently and as part of team.
Work irregular hours, evening hours, long hours, and weekends, as required.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits, including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://www.berkeleyrep.org/about/get-involved . Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
DEPARTMENT: Marketing and Audience Services
POSITION: Sales and Audience Services Manager
REPORTS TO: Director of Marketing and Audience Services
WORK SCHEDULE: Monday-Friday. Some evenings and weekends required.
CLASSIFICATION: Full-time, exempt; benefits eligible after 90 days.
COMPENSATION: $70,000-$74,000, depending on experience
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win eight Tony Awards, nine Obie Awards, 11 Drama Desk Awards, a Grammy Award, a Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks an experienced Sales and Audience Services Manager to lead the Box Office, enhance revenue, and grow audience engagement and loyalty through innovative ticketing and customer service initiatives. As a key member of the Marketing and Audience Services team, the Sales and Audience Services Manager is responsible for implementing data-driven sales strategies, fostering a customer-focused culture, managing all aspects of ticketing operations, and ensuring exceptional service for audiences.
This role includes managing staff hiring, training, payroll, and scheduling, as well as collaborating on audience development initiatives that support revenue goals and audience retention. The ideal candidate will bring strong organizational, problem-solving, and communication skills, along with experience in sales strategy, customer service, and team leadership, to help drive Berkeley Rep’s mission to create a welcoming environment for all.
Essential Duties and Responsibilities
Customer Service and Experience
Ensure that audience and community members of all backgrounds and circumstances experiences a warm, inclusive, and welcoming environment that reflects Berkeley Rep's commitment to a radical welcome approach.
Manage and ensure the staffing, training, smooth operation, and high customer service level of the audience services staff for in-bound and out-bound subscription and ticket sales.
Collaborate with the Director of Marketing and Audience Services to create and execute industry-leading customer service policies and procedures.
Take the lead in resolving customer inquiries and concerns at the box office, received in-person or via email, phone, or social media.
Coordinate with internal teams—including Public Relations, Audience and Donor Development, Front-of-House, Production, and General Management—to manage opening night ticketing and ensure enthusiastic attendance.
Collaborate with internal departments on inventory management, identifying seating issues (i.e. sightlines, access), pricing, handling major donors and VIPs, and other matters.
Ensure accessibility protocols are in place and that the box office team is trained to support audiences with accessibility needs.
Oversee onsite box office operations during regular business hours and performances, coordinating with Front of House Director on ticketing and re-seating issues during shows.
Ticketing and Sales Management
Manage the subscription renewal process, including preparing data for invoices, building the new season, developing a renewal plan, and distributing subscription packets.
Serve as the primary contact for managing ticket inventory and holds, including dynamic pricing and coordination with external vendors, if applicable.
Work closely with the Director of Marketing and Audience Services, as well as the Associate Director of Marketing, to support and execute data-driven strategies that maximize single and season ticket sales through pricing, inventory management, and demand management strategies.
Support marketing promotions by building discounts, promo codes, and pricing in Tessitura; lead the box office team in fulfilling third-party sales organized by the marketing team.
Collaborate on group sales strategies and upselling initiatives with Marketing colleagues to achieve ticketing targets.
Database Management
Work closely with the CRM Project Manager to administer Tessitura, focusing on pricing, promotions, subscription/group/single ticketing, and training Audience Services staff.
Participate in the Tessitura Users' Group (TUG) to coordinate and troubleshoot database management.
Maintain ticketing setup for current and new performances, including handling cancellations.
Ensure audience records are maintained in accordance with Berkeley Rep's procedures.
Team Management and Development
Create a collaborative environment where team members feel supported, valued, and aligned with the Radical Welcome mission.
Provide regular training on customer service and accessibility. Empower staff to make decisions that enhance the audience experience.
Proactively maintain open communication by holding regular check-ins and feedback sessions to ensure staff are supported and continuously improving. Regularly share updates on productions, sales initiatives, and company-wide policies.
Organize team-building activities, celebrate successes, and recognize exceptional service to strengthen team morale and engagement.
Set clear performance goals and provide coaching to help staff grow and excel.
Box Office Operations
Report and reconcile daily and weekly show revenue, creating and distributing accurate ticketing reports for finance and general management, and promptly addressing any discrepancies.
Generate and distribute ticketing reports, including daily and weekly sales, performance capacity, and campaign tracking, to monitor organizational progress toward sales goals.
Coordinate with internal departments on ticket policies, promotions, and special events.
Manage ticket services supply inventory and oversee ticket services expenses within the departmental budget.
Oversee the box office phone system, ensuring clear and up-to-date documentation for the team.
Attend marketing meetings, cast meet-and-greets, and opening nights; represent Berkeley Rep at special events as required.
Actively engage in workshops and training on harassment prevention, bystander intervention, equity, diversity, inclusion, access, and antiracism.
Champion and support organizational goals related to inclusion, diversity, equity, access, and antiracism in staffing, policies, procedures, and practices.
Perform additional duties as assigned, including serving as a box office agent if needed.
Qualifications and Skills
3+ years of supervisory and customer service experience required.
Must be willing to work weekends and evenings.
A skilled manager, collaborator, and effective delegator who can build on group dynamics and set high expectations with the customer service team.
Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, welcome and embrace change, and balance challenges inherent in an active theatre environment.
Exceptional organizational and multi-tasking skills.
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency.
Ability to problem-solve, adapt, and respond to changing work situations and environments.
Exceptional attention to detail and commitment to follow-through.
Applicants should demonstrate a strong commitment to equity, diversity, inclusion, access, and antiracism work in the theatre.
Background check required.
Knowledge of Tessitura ticketing software is a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://recruiting.paylocity.com/recruiting/jobs/Details/2853697/Berkeley-Repertory-Theatre/Sales-and-Audience-Services-Manager . When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical welcome mean to you?” Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Nov 11, 2024
Full time
DEPARTMENT: Marketing and Audience Services
POSITION: Sales and Audience Services Manager
REPORTS TO: Director of Marketing and Audience Services
WORK SCHEDULE: Monday-Friday. Some evenings and weekends required.
CLASSIFICATION: Full-time, exempt; benefits eligible after 90 days.
COMPENSATION: $70,000-$74,000, depending on experience
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win eight Tony Awards, nine Obie Awards, 11 Drama Desk Awards, a Grammy Award, a Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep seeks an experienced Sales and Audience Services Manager to lead the Box Office, enhance revenue, and grow audience engagement and loyalty through innovative ticketing and customer service initiatives. As a key member of the Marketing and Audience Services team, the Sales and Audience Services Manager is responsible for implementing data-driven sales strategies, fostering a customer-focused culture, managing all aspects of ticketing operations, and ensuring exceptional service for audiences.
This role includes managing staff hiring, training, payroll, and scheduling, as well as collaborating on audience development initiatives that support revenue goals and audience retention. The ideal candidate will bring strong organizational, problem-solving, and communication skills, along with experience in sales strategy, customer service, and team leadership, to help drive Berkeley Rep’s mission to create a welcoming environment for all.
Essential Duties and Responsibilities
Customer Service and Experience
Ensure that audience and community members of all backgrounds and circumstances experiences a warm, inclusive, and welcoming environment that reflects Berkeley Rep's commitment to a radical welcome approach.
Manage and ensure the staffing, training, smooth operation, and high customer service level of the audience services staff for in-bound and out-bound subscription and ticket sales.
Collaborate with the Director of Marketing and Audience Services to create and execute industry-leading customer service policies and procedures.
Take the lead in resolving customer inquiries and concerns at the box office, received in-person or via email, phone, or social media.
Coordinate with internal teams—including Public Relations, Audience and Donor Development, Front-of-House, Production, and General Management—to manage opening night ticketing and ensure enthusiastic attendance.
Collaborate with internal departments on inventory management, identifying seating issues (i.e. sightlines, access), pricing, handling major donors and VIPs, and other matters.
Ensure accessibility protocols are in place and that the box office team is trained to support audiences with accessibility needs.
Oversee onsite box office operations during regular business hours and performances, coordinating with Front of House Director on ticketing and re-seating issues during shows.
Ticketing and Sales Management
Manage the subscription renewal process, including preparing data for invoices, building the new season, developing a renewal plan, and distributing subscription packets.
Serve as the primary contact for managing ticket inventory and holds, including dynamic pricing and coordination with external vendors, if applicable.
Work closely with the Director of Marketing and Audience Services, as well as the Associate Director of Marketing, to support and execute data-driven strategies that maximize single and season ticket sales through pricing, inventory management, and demand management strategies.
Support marketing promotions by building discounts, promo codes, and pricing in Tessitura; lead the box office team in fulfilling third-party sales organized by the marketing team.
Collaborate on group sales strategies and upselling initiatives with Marketing colleagues to achieve ticketing targets.
Database Management
Work closely with the CRM Project Manager to administer Tessitura, focusing on pricing, promotions, subscription/group/single ticketing, and training Audience Services staff.
Participate in the Tessitura Users' Group (TUG) to coordinate and troubleshoot database management.
Maintain ticketing setup for current and new performances, including handling cancellations.
Ensure audience records are maintained in accordance with Berkeley Rep's procedures.
Team Management and Development
Create a collaborative environment where team members feel supported, valued, and aligned with the Radical Welcome mission.
Provide regular training on customer service and accessibility. Empower staff to make decisions that enhance the audience experience.
Proactively maintain open communication by holding regular check-ins and feedback sessions to ensure staff are supported and continuously improving. Regularly share updates on productions, sales initiatives, and company-wide policies.
Organize team-building activities, celebrate successes, and recognize exceptional service to strengthen team morale and engagement.
Set clear performance goals and provide coaching to help staff grow and excel.
Box Office Operations
Report and reconcile daily and weekly show revenue, creating and distributing accurate ticketing reports for finance and general management, and promptly addressing any discrepancies.
Generate and distribute ticketing reports, including daily and weekly sales, performance capacity, and campaign tracking, to monitor organizational progress toward sales goals.
Coordinate with internal departments on ticket policies, promotions, and special events.
Manage ticket services supply inventory and oversee ticket services expenses within the departmental budget.
Oversee the box office phone system, ensuring clear and up-to-date documentation for the team.
Attend marketing meetings, cast meet-and-greets, and opening nights; represent Berkeley Rep at special events as required.
Actively engage in workshops and training on harassment prevention, bystander intervention, equity, diversity, inclusion, access, and antiracism.
Champion and support organizational goals related to inclusion, diversity, equity, access, and antiracism in staffing, policies, procedures, and practices.
Perform additional duties as assigned, including serving as a box office agent if needed.
Qualifications and Skills
3+ years of supervisory and customer service experience required.
Must be willing to work weekends and evenings.
A skilled manager, collaborator, and effective delegator who can build on group dynamics and set high expectations with the customer service team.
Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, welcome and embrace change, and balance challenges inherent in an active theatre environment.
Exceptional organizational and multi-tasking skills.
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency.
Ability to problem-solve, adapt, and respond to changing work situations and environments.
Exceptional attention to detail and commitment to follow-through.
Applicants should demonstrate a strong commitment to equity, diversity, inclusion, access, and antiracism work in the theatre.
Background check required.
Knowledge of Tessitura ticketing software is a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only via https://recruiting.paylocity.com/recruiting/jobs/Details/2853697/Berkeley-Repertory-Theatre/Sales-and-Audience-Services-Manager . When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical welcome mean to you?” Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Nov 01, 2024
Full time
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Aug 26, 2024
Full time
Job Type: Full-time
DEPARTMENT: Scene Shop
POSITION: Lead Carpenter
REPORTS TO: Co-Technical Directors
WORK SCHEDULE: Monday – Friday. Schedule will change during load-in or tech, which includes weekends.
CLASSIFICATION: Seasonal full-time, non-exempt.
COMPENSATION: $29.52 per hour.
Position Summary
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep (LORT B) is seeking a lead carpenter to join our team. Under the direction of the technical directors, the lead carpenter serves as the senior fabricator in Berkeley Rep’s scene shop. The lead carpenter supervises and manages staff and over-hire carpenters on basic and advanced scenic construction projects and actively contributes to the safety and quality of Berkeley Rep’s scene shop.
Essential Duties and Responsibilities
Interpret technical CAD drafts from the technical directors’ office and, following the drafts, fabricate and construct accurate scenic elements for projects as assigned by assistant technical directors.
Guide staff carpenters and over-hire carpenters on fabrication projects.
Lead, research, develop, and manage special projects, as assigned.
Help guide load-in and load-out tasks at the theater, as assigned.
Work closely and collaboratively with other departments, including the properties shop, paints shop, stage management, electrics, video, sound, and operations to ensure workflow and lay out space around shops, warehouses, rehearsal rooms, and load-in areas.
Participate in and uphold all shop safety processes, policies, and practices in all areas of the scene shop. Model best practices. Analyze and mitigate risks by conducting risk assessments for projects in the scene shop and in load-in and out to achieve a workable and safe production.
Participate in training as required, including fly system training, fall arrest training, harassment prevention, bystander intervention, anti-bias training, antiracism training, and workshops as scheduled by Berkeley Rep.
Create and maintain an inclusive, safe, efficient, and effective working environment.
Act as a mentor for staff, over hire carpenters, and the scenic construction fellow.
All other duties, as assigned.
Qualifications and skills
Deep understanding and working knowledge of using and fixing scene shop tools, such as saws (table, compound miter, bandsaw), metal working tools, welding, CNC, and hand tools.
Proficient in woodworking and metalworking skills. Experience creating scenery items such as flats, platforms, doors, molding, stairs, and other elements.
Ability to research, build, and assemble specific tools and custom jigs.
Knowledge of automation equipment, motors, and drives.
Experience with theatrical rigging and fabrication techniques.
Ability to juggle multiple priorities in high stress situations.
Ability to identify critical issues, prioritize, and work collaboratively across multiple departments.
Demonstrated inclusive behavior and commitment to antiracism, equity, diversity, inclusion, and access.
Firm understanding and working knowledge of production departments, including scenery, proprieties, paints, sound, lighting, costumes, and stage management.
Knowledge of theatrical rigging.
Knowledge of tools, hardware, and theatrical fabrication techniques.
Active driving license and ability to drive 24’ box trucks and forklifts.
Demonstrated cultural competency and ability to organize and communicate verbal and written information clearly.
Handle multiple tasks simultaneously and prioritize effectively.
Ability to follow verbal and written instructions and execute them accurately.
Ability to establish positive, effective working relationships and maintain a positive and productive atmosphere in group environments.
Ability to lift, push, or pull objects that are 50lbs.
Ability to work at heights and in cramped spaces.
Proficiency in finish carpenter a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. Please include a cover letter and résumé when you submit your application. Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls. Only complete submissions will be considered.
Salary Description: $29.52/Hour
Job Type: Full-time
DEPARTMENT: Patron Services
POSITION: Box Office Supervisor
REPORTS TO: Director of Ticketing and Sales
WORK SCHEDULE: Tuesday – Saturday. Evening and weekends required.
CLASSIFICATION: Annual full-time, non-exempt; benefits eligible after 90 days.
COMPENSATION: $55,000 - $57,000; DOE
POSITION SUMMARY
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking a motivated, detail-oriented, and highly organized box office supervisor. The box office supervisor is essential in supporting the director of ticketing and sales by overseeing daily operations with a focus on excellent customer service. As the primary contact for box office agents and company members, this role involves coordinating with the director to supervise and support the sales staff, address inquiries, manage escalations, and handle special requests efficiently.
This position is responsible for implementing daily operational procedures, ensuring adherence to company policies, maintaining high standards of service quality, and managing staff schedules. The box office supervisor leads by example, enhancing the team's ability to operate autonomously and address issues swiftly. A key responsibility of this role is to cultivate a 'Yes' customer service culture, empowering staff to deliver solution-oriented service that exceeds expectations. Additionally, the box office supervisor plays a pivotal role in championing the team by providing continuous support, encouragement, and professional development opportunities, all essential for fostering a responsive and customer-centric environment.
Essential Duties and Responsibilities
Staff Supervision
Supervise, train, and motivate sales agent staff.
Set a positive example and ensure that box office staff provide excellent and inclusive customer service.
Ensure accuracy and consistency of sales agent communications.
Observe, document, and share performance issues and training gaps with the director of ticketing and sales and provide timely feedback and direction to box office agents.
Relay employee and patron concerns, feedback, and events to the director of ticketing and sales.
Customer Support
Provide excellent customer support in-person, over the phone, and via email as needed.
Serve as first contact point for the donor concierge email and voicemail.
Serve as the first point of escalation to resolve customer ticket concerns.
Perform the first pass of subscription change requests, contacting subscribers as needed to gain clarity about their requests.
Assist the director of ticketing and sales in seating opening nights, as requested.
Ensure that ticketing policies and concessions are applied and communicated equitably and consistently.
Box Office Operations
Coordinate opening and closing procedures Tuesday-Saturday, including printing and distribution of tickets.
Manage external ticket sales with outside vendors, groups, and VIPs.
Track ticket allotments and entitlements and maintain holds and allocations as instructed by the director of ticketing and sales.
Ensure that appropriate employee policies and procedures are followed, including employee conduct, attendance, meal and rest breaks, and health and safety protocols.
Assist director of ticketing and sales with reporting and scheduling as needed.
Participate in meetings and coordinate with other departments as requested by the director of ticketing and sales or other department heads.
In conjunction with the marketing department and front of house, work to define, refine, and implement Berkeley Rep’s vision of exceptional customer service.
Propose and implement improvements to box office systems and practices.
Actively participate in workshops and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
All other duties as assigned.
QUALIFICATIONS AND SKILLS
Qualified candidates will demonstrate strong management and collaboration skills. The box office supervisor must be an effective delegator who can build healthy group dynamics and set high expectations with the customer service team.
Three or more years of supervisory and customer service experience required.
CRM database experience required. Knowledge and experience with Tessitura ticketing software a plus.
Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, have the flexibility to welcome and embrace change, and possess the ability to balance the challenges inherent in an active and lively theatre environment.
Exceptional organizational and multi-tasking skills.
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency.
Ability to problem solve, adapt, and respond to changing work situations and environments.
Exceptional attention to detail and commitment to follow-through.
Applicants should demonstrate a strong commitment to equity, diversity, inclusion and access, and antiracism work in the theatre.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical hospitality mean to you?”
Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description $55,000 - $57,000; DOE
Jul 30, 2024
Full time
Job Type: Full-time
DEPARTMENT: Patron Services
POSITION: Box Office Supervisor
REPORTS TO: Director of Ticketing and Sales
WORK SCHEDULE: Tuesday – Saturday. Evening and weekends required.
CLASSIFICATION: Annual full-time, non-exempt; benefits eligible after 90 days.
COMPENSATION: $55,000 - $57,000; DOE
POSITION SUMMARY
Berkeley Repertory Theatre (Berkeley Rep) has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking a motivated, detail-oriented, and highly organized box office supervisor. The box office supervisor is essential in supporting the director of ticketing and sales by overseeing daily operations with a focus on excellent customer service. As the primary contact for box office agents and company members, this role involves coordinating with the director to supervise and support the sales staff, address inquiries, manage escalations, and handle special requests efficiently.
This position is responsible for implementing daily operational procedures, ensuring adherence to company policies, maintaining high standards of service quality, and managing staff schedules. The box office supervisor leads by example, enhancing the team's ability to operate autonomously and address issues swiftly. A key responsibility of this role is to cultivate a 'Yes' customer service culture, empowering staff to deliver solution-oriented service that exceeds expectations. Additionally, the box office supervisor plays a pivotal role in championing the team by providing continuous support, encouragement, and professional development opportunities, all essential for fostering a responsive and customer-centric environment.
Essential Duties and Responsibilities
Staff Supervision
Supervise, train, and motivate sales agent staff.
Set a positive example and ensure that box office staff provide excellent and inclusive customer service.
Ensure accuracy and consistency of sales agent communications.
Observe, document, and share performance issues and training gaps with the director of ticketing and sales and provide timely feedback and direction to box office agents.
Relay employee and patron concerns, feedback, and events to the director of ticketing and sales.
Customer Support
Provide excellent customer support in-person, over the phone, and via email as needed.
Serve as first contact point for the donor concierge email and voicemail.
Serve as the first point of escalation to resolve customer ticket concerns.
Perform the first pass of subscription change requests, contacting subscribers as needed to gain clarity about their requests.
Assist the director of ticketing and sales in seating opening nights, as requested.
Ensure that ticketing policies and concessions are applied and communicated equitably and consistently.
Box Office Operations
Coordinate opening and closing procedures Tuesday-Saturday, including printing and distribution of tickets.
Manage external ticket sales with outside vendors, groups, and VIPs.
Track ticket allotments and entitlements and maintain holds and allocations as instructed by the director of ticketing and sales.
Ensure that appropriate employee policies and procedures are followed, including employee conduct, attendance, meal and rest breaks, and health and safety protocols.
Assist director of ticketing and sales with reporting and scheduling as needed.
Participate in meetings and coordinate with other departments as requested by the director of ticketing and sales or other department heads.
In conjunction with the marketing department and front of house, work to define, refine, and implement Berkeley Rep’s vision of exceptional customer service.
Propose and implement improvements to box office systems and practices.
Actively participate in workshops and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
All other duties as assigned.
QUALIFICATIONS AND SKILLS
Qualified candidates will demonstrate strong management and collaboration skills. The box office supervisor must be an effective delegator who can build healthy group dynamics and set high expectations with the customer service team.
Three or more years of supervisory and customer service experience required.
CRM database experience required. Knowledge and experience with Tessitura ticketing software a plus.
Ability to effectively manage a team, work in a fast-paced environment, meet multiple deadlines, organize time and priorities, have the flexibility to welcome and embrace change, and possess the ability to balance the challenges inherent in an active and lively theatre environment.
Exceptional organizational and multi-tasking skills.
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency.
Ability to problem solve, adapt, and respond to changing work situations and environments.
Exceptional attention to detail and commitment to follow-through.
Applicants should demonstrate a strong commitment to equity, diversity, inclusion and access, and antiracism work in the theatre.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a full range of employee benefits including 85% employer-paid health and dental insurance, optional vision, FSA, and 403(b) plans, professional development support, paid vacation, sick leave, and holidays.
Position available immediately. Online submissions only. When completing your application, please submit a cover letter and résumé. In your cover letter, please reflect on the following question: “What does radical hospitality mean to you?”
Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description $55,000 - $57,000; DOE
Job Type: Temporary
Description
DEPARTMENT: Box Office
POSITION: Box Office Agent
WORK LOCATION: Downtown Berkeley (in-person)
WORK SCHEDULE: 11:30 am–7:15 pm or 8:15 pm, Tuesday–Sunday with occasional 11:30 am–5:00 pm shifts. We are looking for applicants with consistent availability for 3–4 full shifts per week including Saturdays and Sundays. Some Holidays required.
CLASSIFICATION: Over-hire, non-exempt
COMPENSATION: $22 per hour
POSITION SUMMARY
Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking part-time box office agents to provide customer service to patrons. Our box office operates year around with a seven-play subscription season and special events. As members of the box office team, our box office agents respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is best suited for candidates with a strong commitment to customer service and experience in hospitality or retail and demonstrate an interest in performing arts or not-for-profit work.
Essential Duties and Responsibilities
Provide excellent customer service in all patron interactions and communicate with patrons, guests, and artists in a welcoming and professional manner.
Answer incoming calls, assist walk-up patrons, and answer mail and email.
Sell, exchange, and return tickets for all performances sold through the box office, comps, subscriptions, and single tickets.
Alphabetize and distribute will call tickets to patrons attending the day’s performances.
Follow proper procedures in the handling of checks and credit card transactions.
Maintain daily batch reports and accurate patron records in Tessitura.
Stay up to date with ticketing policies, subscription packages, benefits, restrictions, and availability.
Package ticket orders, gift certificates, and related promotional materials for mailing.
Assist with general office work, including inventory of box office supplies, preparing mail, and replenishing brochures and postcards.
Attend at least one dress rehearsal or preview performance for every production.
Actively participate in company meetings, special events, workshops, and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
Provide cross-departmental support and perform other duties, as assigned.
Requirements
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. English fluency is required.
Comfort speaking on the phone and performing cold calls.
Ability to handle confidential information with sensitivity.
Ability to work independently and as part of a team.
Ability to problem solve, adapt, and respond to changing work situations and deadlines.
Ability to improvise and problem solve on the go.
Attention to detail and a willingness to learn.
Ability to work quickly and remain calm under pressure.
Interest in and commitment to antiracism, equity, diversity, access, and inclusion.
Experience with Word, Excel, and Outlook; knowledge of Tessitura or other ticketing software a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a diverse, congenial environment conductive to professional growth.
Position available immediately. Digital submissions only via this link . Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description: $22 per hour
Jun 25, 2024
Seasonal
Job Type: Temporary
Description
DEPARTMENT: Box Office
POSITION: Box Office Agent
WORK LOCATION: Downtown Berkeley (in-person)
WORK SCHEDULE: 11:30 am–7:15 pm or 8:15 pm, Tuesday–Sunday with occasional 11:30 am–5:00 pm shifts. We are looking for applicants with consistent availability for 3–4 full shifts per week including Saturdays and Sundays. Some Holidays required.
CLASSIFICATION: Over-hire, non-exempt
COMPENSATION: $22 per hour
POSITION SUMMARY
Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.
Berkeley Rep is seeking part-time box office agents to provide customer service to patrons. Our box office operates year around with a seven-play subscription season and special events. As members of the box office team, our box office agents respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is best suited for candidates with a strong commitment to customer service and experience in hospitality or retail and demonstrate an interest in performing arts or not-for-profit work.
Essential Duties and Responsibilities
Provide excellent customer service in all patron interactions and communicate with patrons, guests, and artists in a welcoming and professional manner.
Answer incoming calls, assist walk-up patrons, and answer mail and email.
Sell, exchange, and return tickets for all performances sold through the box office, comps, subscriptions, and single tickets.
Alphabetize and distribute will call tickets to patrons attending the day’s performances.
Follow proper procedures in the handling of checks and credit card transactions.
Maintain daily batch reports and accurate patron records in Tessitura.
Stay up to date with ticketing policies, subscription packages, benefits, restrictions, and availability.
Package ticket orders, gift certificates, and related promotional materials for mailing.
Assist with general office work, including inventory of box office supplies, preparing mail, and replenishing brochures and postcards.
Attend at least one dress rehearsal or preview performance for every production.
Actively participate in company meetings, special events, workshops, and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
Provide cross-departmental support and perform other duties, as assigned.
Requirements
Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. English fluency is required.
Comfort speaking on the phone and performing cold calls.
Ability to handle confidential information with sensitivity.
Ability to work independently and as part of a team.
Ability to problem solve, adapt, and respond to changing work situations and deadlines.
Ability to improvise and problem solve on the go.
Attention to detail and a willingness to learn.
Ability to work quickly and remain calm under pressure.
Interest in and commitment to antiracism, equity, diversity, access, and inclusion.
Experience with Word, Excel, and Outlook; knowledge of Tessitura or other ticketing software a plus.
Application Procedure
Berkeley Rep is an equal opportunity employer and offers a diverse, congenial environment conductive to professional growth.
Position available immediately. Digital submissions only via this link . Persons from diverse backgrounds are highly encouraged to apply.
Berkeley Rep will contact candidates of interest. Please, no calls, faxes, or web links. Only complete submissions will be considered.
Salary Description: $22 per hour