Mercy Corps

Location: Any Mercy Corps Office Location Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position. Position Status: Full-time, Regular, Exempt (Temporary: 24 months; the assignment can be extended, depending on business needs) Salar y: US Starting Salary for this role will be USD $53,200 to $63,175 commensurate on experience. Based on local benchmark for candidates outside the United States.  About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. The Team  The Global Security team provides proactive, practical security support and advice to country leadership, regional security advisors, security focal points and global leadership; and rapid analysis, mitigation strategies and support during a crisis or critical incident. Global Security's goal is to build a culture of safety, security and inclusion that leverages the strength of our diverse team to protect our people and our organization.  Mercy Corps is a global team of humanitarians working together on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper. Our mission is to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. The Global Security team supports the agency to ensure that team members can work safely, whilst enabling programming and operations.  To ensure that team members understand the nature of safety and security risks and can manage those risks effectively, Global Security provides training in personal security, security management, crisis management, first aid and trauma care, hostile environment awareness and other key areas.  Our way of training and learning draws on both digital and live methods, adopting adult learning principles and methodologies – where the perspective of the learning developer is Learner-centric, the content and learning product is accessible, relevant, memorable and works within the Learners’ regular day to day activities. As digital learning is continually growing and evolving, we want to be at the forefront of applying innovative learning and development methods so that Mercy Corps team members can actively make a difference in other people's lives, whilst always being safe and secure.  The Position  The successful candidate will work in the Global Security team to develop and deliver a diverse portfolio of online and blended eLearning programmes related to safety and security.  We are looking for someone who can confidently use eLearning content creation tools and who has a deep understanding of adult learning theory and evidence to develop pedagogically sound, effective, innovative, and fit-for-purpose content that aligns with Global Security’s training, learning and development objectives. We need an experienced instructional designer who can design and build asynchronous and synchronous training courses that meet the determined learning objectives of each training and are able to produce visually appealing and engaging modules for our global learners.    While script writing will mostly sit with other team members, the digital learning developer (DLD) will prioritize the learning audience in mind and work with subject matter experts to provide script writing and storyboarding guidance while managing expectations around each learning project. The ideal candidate can thrive working independently on the technical aspects of eLearning Development and has no problem delivering the learning products within the determined project timelines and can actively communicate project delays and issues, while thinking creatively about solutions. The candidate will share project updates with their team and respective project stakeholders, and occasionally may need to consult with other Learning and Development stakeholders across the agency to align our approaches where necessary. Project, communication, and time management skills are necessary.  Essential Responsibilities  CURRICULUM AND TRAINING DEVELOPMENT   Review existing training materials with the Global Security Team and see where there are opportunities to build and revamp online course content to make them more engaging and effective for our learners. This includes, and is not limited to, updating and developing learning objectives, course framework, modules, assessments, and interactive and design elements for our mandatory online safety & security modules.  Support the Global Security team to adapt these teaching materials for blended learning delivery modes (online and in-person delivery)     ACCESSIBILITY AND INCLUSIVITY Ensure eLearning courses meet WCAG compliance requirements to help make digital content accessible to people with disabilities.  Account for and consider learners with various levels of internet access, levels of technical literacy, difficulties related to their geographical location, non-primary language limitations, and cultural context when developing training.  Ensure all transcripts, subtitles, and captions for all visual and auditory content are included in course development and translated into Mercy Corps’ predominantly used languages before rollout.  QUALITY ASSURANCE   Conduct quality assurance tests and engage volunteer testers to ensure eLearning courses meet quality, productivity, and the needs of learners while habitually documenting new and existing processes.   Take appropriate actions to identify, investigate, and resolve issues as quickly as possible and understand when best to escalate due to potential impact of the issue.  IMPROVE THROUGH ITERATION Evaluate the learning experience alongside data from the LMS to identify actionable insights to drive continuous improvements in learning.   Develop a course revision schedule in accordance with industry norms, advances in technology, and developments in the field of study.  Actively update technical, language, and process fixes to existing courses and changes as needed   Engage in a variety of relevant learning opportunities outside of the immediate team to enhance personal job skill capacity and knowledge.  COLLABORATION AND PROJECT MANAGEMENT Manage multiple course development projects, prioritize tasks through effective time management and actively communicate with the team to effectively and efficiently manage the projects  Facilitate meetings and collaborate with subject matter experts to lead the eLearning content review process, achieve learning project goals, and ensure a collaborative development process  Partner with the LMS Administrator to ensure that training is designed to meet LMS requirements and understand any existing system limitations, and   Consult with the Mercy Corps Brand team throughout the development process to ensure Mercy Corps’ design and branding standards are met  SAFEGUARDING RESPONSIBILITIES  Actively incorporate safeguarding into recruitment processes, identifying and mitigating risks. Uphold Mercy Corps’ values by respecting the dignity and well-being of team members and participants. Foster open communication within the team and promote the use of reporting mechanisms for any concerns. Supervisory Responsibility The Digital Learning Developer has no supervisory responsibilities. Accountability Reports Directly To: Director of Capacity Strengthening and Training, Global Security.    Works Directly With: Global Security team members and other learning and development counterparts across the agency.      Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.  Minimum Qualifications & Transferable Skills Bachelor’s degree (or equivalent) in instructional design, instructional technology, curriculum development or related field preferred. 2+ years of experience working as a digital learning designer and online curriculum development and delivery for adult learners.   Strong knowledge of instructional design concepts and principles and can present their online portfolio of storyboards, templates, courses, and curricula they have developed to evidence this expertise.   Trained and deep working knowledge of Articulate Storyline 360 and SCORM requirements.  Strong attention to detail and understands the importance of quality assurance processes and can present various optional solutions to problems upon their discovery.   Proficiency in English (spoken, written, and reading) is required. Fluency in an additional language, such as French, Spanish, or Arabic, is a plus.  Demonstrated high standard of communication skills including written and verbal communications skills.  Demonstrated ability of managing expectations of internal/external stakeholders.   Thrives working independently with excellent time management and organizational skills.  Thrives being a collaborative and engaged team player who can be flexible and assume new tasks when required to support broader team objectives.  Highly motivated and passionate about what they do.  Experience working with non-governmental organizations (NGOs)/security organizations, is a plus. Experience working with diverse populations in terms of language, location, and accessibility needs, is a plus. Experience with Adobe Captivate and/or video production software to create video-based learning experience, is a plus. Success Factors The successful candidate will be passionate about applying learning practices in a humanitarian organization, and will be able to work closely with a diverse team to adapt materials and methodologies to ensure the best training across varied contexts. The Digital Learning Developer will demonstrate exceptional technical digital learning development skills and strong project management abilities, attention to detail, the ability to meet deadlines and work independently and cooperatively with team members. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, are committed to the values and mission of Mercy Corps, thrive in evolving and changing environments and make effective interpersonal and cross-cultural communication skills a priority in all situations. 

Location: Mercy Corps office location, with flexibility to work or be available in the PST or EST time zones – Remote  Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.   Position Status: Full-time, Regular, Exempt (Temporary: 5 months, end of January 2025 to end of June 2025, Parental Leave Coverage)  Salary:  US Starting Salary for this role will be USD $76,800 - $91,200 commensurate on experience.   Based on local benchmark for candidates outside the United States.  About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.  The Team  The Development team works to raise private funds, cultivating and maintaining relationships with private donors; define the agency’s brand, raising our public profile and sharing stories about our work by engaging with the media, the public, and our supporters; and producing a wide range of online and offline communications. We are passionate about Mercy Corps’ mission and dedicated to supporting our worldwide team that’s improving the lives of 30 million people in more than 40 countries.  In support of that mission, the Corporate and Foundations team (CFT) manages Mercy Corps’ relationships with major US corporations and foundations by co-creating strategically restricted grants, leading Big Bet proposal processes, and seeking flexible funding. We set bold agency-wide strategies, manage relationships with partners, and support relationships initiated by our Development team members and Program team members around the world.  The Position  The Climate: Possible Campaign Program Manager will drive the effective management and continuous improvement of the Climate: Possible, a core component of Mercy Corps’ Climate Smart Commitment. This campaign aims to raise $250 million from private donors to advance climate resilience for communities and create transformational impact for millions facing the climate crisis. The Program Manager will oversee the campaign workplan, lead regular working group and leadership team meetings, and coordinate quarterly workshops and progress reporting toward Climate: Possible goals. This role involves maintaining a suite of strategic climate solutions, managing Climate: Possible Pooled Fund initiatives, and supporting high-level donors and prospect engagement efforts. The Program Manager will facilitate cross-departmental collaboration to advance campaign goals (including with Development, Technical Resources & Quality (TRaQ), Regional, Finance, and Programs teams), coordinate regular Development team updates, and drive opportunities to advance fundraising efforts through new campaign assets, technical engagements, and an 'Advisory' Group. Additionally, they will manage impact reporting, support the annual climate donor report, and assist with KPI tracking and pipeline management, as needed.  Essential Responsibilities  CAMPAIGN MANAGEMENT  Oversee the campaign workplan and calendar, ensuring activities remain on track. Lead bi-weekly Climate: Possible Development Team Working Group Meetings; including agenda development, member engagement, and follow-up on action items.  Manage monthly Climate: Possible Leadership Committee Meetings; including input from team leaders, agenda development, and follow-up on action items.  Coordinate quarterly updates and reporting for Goal 4 of Mercy Corps’ Climate Smart Commitment.  Continuously identify and implement improvements to the management and operations of the campaign in the most efficient, effective, and equitable ways possible.  IMPACT REPORTING   Support the finalization of the annual climate donor report; including overseeing project management, supporting report design (as needed), and ensuring dissemination to donors, prospects, and MC teams.  Manage a system to track and report the impact and reach of climate programs, based on a set of harmonized results measures (including restricted and flexible grants), and ensure Development Team grants are in compliance.  Develop and manage anchor donor engagement, including bi-annual impact updates and leadership briefings.  STRATEGY AND FUNDRAISING SUPPORT  Oversee the Climate: Possible Pooled Fund initiatives; including allocation and financial management of fund and awards, tracking initiatives and support/ check-ins as needed, and identifying donor engagement opportunities.  Support the Senior Directors of Corporate and Foundation Partnerships and the Office of the Chief Climate Officer in launching a second round of Climate: Possible Pooled Fund initiatives, as needed.  Maintain and update a suite of strategic climate solutions in collaboration with Regional and Country Teams, TRaQ, and Relationship Managers, to utilize in pursuit of private fundraising opportunities; this includes revisiting the suite quarterly with Regional Teams and provide ongoing process support to Regional Teams and Relationship Managers.  Contribute to the creation and refinement of new and existing campaign assets based on the development of strategic climate solutions and gaps identified in consultation with Relationship Managers and Deputies.  Ensure progress of a Climate: Possible ‘Advisory’ Group in partnership with the Chief Development Officer and Chief Climate Officer; including support of the overall strategy and individual members’ engagement plans.  INTERNAL ENGAGEMENT AND COMMUNICATION  Manage quarterly Climate: Possible Fundraiser Meetings; including developing the agenda, coordinating contributions from individual team members, developing the deck and/or supporting materials, and following up with post-meeting action items. Develop and distribute the bi-monthly Climate: Possible Development Team newsletter; including tracking content over time, soliciting input from team members, and engaging team members on improvements.  Support quarterly ‘Climate Connect’ technical engagements with TRaQ, program, and research teams to strengthen Development Team technical knowledge, as needed.  Facilitate communications to Mercy Corps leadership about Climate: Possible, as requested by the Chief Development Officer.  Collaborate with the Development Team and other Mercy Corps teams to seek out and implement ways to enhance internal accessibility and knowledge-sharing of the campaign.  PIPELINE AND OPERATIONS SUPPORT  Regularly review Climate: Possible revenue and pipeline dashboard, addressing issues with Development Operations, as needed.  Support accurate campaign pipeline management, in coordination with the Director of Fundraising Strategy & Services and Development Operations, as needed.  Track cumulative Climate: Possible KPIs, in partnership with Team Leads and Development Operations.  Supervisory Responsibility  The Climate Possible Campaign Program Manager has no supervisory responsibilities.  Accountability   Reports Directly To: Senior Director, Foundation Partnerships    Works Directly With: Senior Directors of Corporate and Foundation Partnerships, Strategic Partnerships and Philanthropy, and MCinE Development, Director of Fundraising Strategy & Services, and VIP of High Impact Philanthropy; key stakeholders in Development, including the Communications and Operations teams; the Office of the Chief Climate Officer; Technical Resources and Quality (TRaQ); Regional Program Teams, including Regional leaderships, Program Officers, Country Directors, Technical Advisors; and Finance.  Accountability to Participants and Stakeholders    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.  Minimum Qualifications & Transferable Skills  Bachelor’s degree (or equivalent) and 5+ years of progressive experience in increasingly responsible roles with program and/or fundraising teams. Proven ability to effectively manage projects while prioritizing competing priorities.  Excellent project and work management skills, including the ability to organize tasks, establish priorities, and follow through in a timely manner.  Understanding of climate adaptation, international aid, and development required.  Experience in fundraising campaigns is a plus.  Proficiency in English (spoken, written, and reading) is required. Fluency in an additional language, such as French, Spanish, or Arabic, is a plus.  Excellent writing, editing, and communication skills are required, with a proven ability to “translate” technical language into compelling content.  Outstanding written and verbal communications skills.  Strong problem-solving, interpersonal, and intercultural skills.  Experience developing and executing strategies within diverse, international, and distributed teams is highly desirable.   Intermediate or higher proficiency in Microsoft Office Suite, including Teams, SharePoint, Word, PowerPoint, and Excel.  Success Factors  The successful Climate: Possible Program Manager will be an outstanding project manager and relationship builder, particularly with internal Mercy Corps stakeholders. They will skillfully coordinate cross-functional teams to complete projects and work required, help Mercy Corps reach its campaign goals, and support communities in strengthening their resilience to climate change. They will be able to articulate Mercy Corps’ mission and engagement opportunities with passion and professionalism.    At Mercy Corps, we value team members who embrace curiosity, act with integrity, and foster an environment of inclusion and collaboration. Our successful team members work effectively in evolving and dynamic environments, prioritize clear communication, and build collaborative relationships across departments. They interact with all global team members with an inclusive approach and excel at multitasking, meeting deadlines, and processing information to support our changing program activities.   

Location: US, UK, NL - Remote Position Status:  Full-time, Exempt, Regular (Temporary: 1 year assignment; the assignment can be extended, depending on business needs) Salary Level: US Starting Salary for this role will be USD $76,800 to $91,200 commensurate on experience. Based on local benchmark for candidates outside the United States. Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.  About Mercy Corps  Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact. The Team Mercy Corps works to achieve real and lasting impact in the world’s toughest humanitarian emergencies. We save lives and help people live with dignity in crises of all kinds. At the same time, we create the conditions to pivot to innovative and transformative recovery quickly and effectively. We work wherever local capacity is overwhelmed, connecting people to the opportunities they need to strengthen their community in recovery. Whether it is a sudden shock or a slowly emerging crisis, whether the threat is natural or man-made, no matter how complex the environment, Mercy Corps is committed to bold, rapid, needs-driven assistance. Mercy Corps supports a response that is market-driven and leverages the capacities of both traditional and non-traditional aid partners—and ultimately gives people the ability to make their own decisions and secure their own lives and livelihoods. The Global Emergency Response Team (ERT) provides the agency with timely and effective leadership to prepare for, respond to, and learn from humanitarian emergencies, develops sharp, well-timed and influential humanitarian analysis to inform program design and implementation, and supports agency leadership and regional and country teams with safety and security expertise. The Position The Knowledge and Learning Manager is a member of the Global Emergency Response team (GRT), and is responsible for the development and implementation of an emergency response learning and knowledge management system and approach for the ERT. The Manager will work cross-functionally to optimize systems and response processes and procedures to ensure continuous improvement and adaptation of lessons learned and best practices to enhance emergency response at Mercy Corps. In addition, the Manager will support the tracking of Organizational Priority Indicators, FY25 organization priority on the ERT tracking, as well as department performance data collection and analysis.  The Manager will serve as a thought partner to the VP of Emergency Response, the ERT, and with internal stakeholders across the broader organization, helping to ensure accountability and alignment within the team and synergy across complementary agency efforts. He/she will work closely with the global program quality, evidence and learning, and technical teams as required.  Essential Responsibilities STRATEGY & VISION Contribute to the agency’s organizational design changes in relation to the response architecture to optimize performance, support testing of new ways of working, and drive greater impact. Help ensure harmonized roll out of the Humanitarian Response Approach, appropriate sequencing of related initiatives, and allocation of resources to build necessary capacities to deliver on the strategy. KNOWLEDGE MANAGEMENT & LEARNING ACROSS EMERGENCY RESPONSES Directly contribute to the development of a common standard/approach around higher-level emergency response learning across emergency responses, taking into consideration both operational, programmatic and organizational learning at a higher level, in collaboration with ERT leadership, the PaQ and Evidence and Learning Teams. Lead, facilitate or contribute to regular learning and reflection activities like emergency response (taking into account both programmatic and operational considerations) after-action reviews, real-time evaluations and functional reviews and pause and reflect exercises. Integrate and apply lessons learned into the design or revision of response processes and procedures, operational initiatives, business support function shifts, organizational structure, etc. Stay abreast of new trends, innovations, and practices in learning, data management and knowledge management for their embedment and for continuous improvement. MEASUREMENT & ACCOUNTABILITY Develop ERT performance indicators and other key data points including organization and FY priority indicator/activity tracking for the ERT department. Work closely with the Senior Program Officer on tracking and progress reporting. Develop and/or enhance data collection systems and processes for the ERT (including mapping data flows) and feed into relevant agency dashboards.  This should include helping to better track and analyze the work MC does across its global portfolio on emergency response. INTERNAL COORDINATION Ensure that ERT work streams and collaboration with other departments is harmonized, consistent, and appropriately sequenced for maximum impact. Support the deepening of partnerships between ERT and Global Programs Team (including PAQ, SLT, etc.) and Global Support functions to ensure connectivity between ERT’s goals and the rest of the agency, such as ensuring ERT participation in relevant cross-functional working groups. Design, facilitate and/ or document team meetings, workshops, and other efforts to incorporate learning, evidence, and data into ERT decision-making, work planning, or reporting processes. INFLUENCE & REPRESENTATION Represent the ERT VP and Mercy Corps as requested at key internal stakeholder and leadership meetings. Communicate effectively to the ERT, and other internal stakeholder groups to ensure they are equipped with necessary data, evidence, and learning to contribute to decision-making around and overall engagement with the strategy Liaise with and maintain productive relationships with all stakeholders, including Executive Team, country teams, other headquarters functions, and donors; build mutually rewarding professional relationships inside Mercy Corps at all levels. SAFEGUARDING RESPONSIBILITIES  Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work  Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members  Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options Supervisory Responsibility The Knowledge and Learning Manager may manage consultants or interns as necessary. Accountability Reports Directly To:  VP of Emergency Response  Works Directly With:  Senior Program Officer ERT and wider ERT team members,the Global Evidence and Learning Team and the Program Performance and Quality, Technical Support, and Strategy Realization teams.  Coordinates With:   A variety of internal stakeholders engaged in strategic planning, strategy realization, program performance, knowledge management and learning. Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Minimum Qualifications and Transferable Skills Bachelor’s degree in or equivalent in a relevant field. 5+ years of program experience at an international NGO, non-profit organization, or other relevant entity. Handle negotiations and facilitate planning processes, including delicate transitions. Strong organizational skills and ability manage time efficiently, meet deadlines, and work both independently and as a part of a team. Past experience working at field level as well as in a regional or global support function is strongly desired.  Demonstrated ability to develop, coordinate, and deliver cross-functional/ multi-team work plans in a consultative or participatory way. Collaborative work style that contributes to a positive team environment and builds strong relationships with people from all backgrounds, genders, cultures, and viewpoints. Critical thinking skills and proven ability to problem solve and follow up appropriately; Excellent communication skills, both written and verbally; demonstrated ability to produce high-quality polished, professional reports, presentations, and other materials Strong facilitation skills, excellent writing skills, and ability to pay close attention to detail while also seeing the big picture; ability to produce compelling, polished, professional documents and presentations for a variety of audiences. Adaptable, resourceful, and able to multitask and deliver under pressure; comfort with ambiguity and complexity preferred. Proven excellence in interpersonal skills and a high level of personal initiative. Proficiency in Arabic, Spanish, or French preferred. Willingness and ability to travel to Mercy Corps project sites and field locations, including traveling to insecure environments, is required up to 30%. Success Factors The successful candidate must be a self-starting multi-tasker, able to manage competing priorities and demonstrate a keen understanding of the larger picture while remaining focused on and able to handle the details. They are a problem-solver, adept in successfully dealing with issues of complexity.  They must demonstrate patience, initiative, and flexibility.  Building on their program management, operational expertise, and leadership experience, they are an effective communicator both verbally and in writing, as well as a good listener, able to understand different perspectives and are open to feedback. They are a proactive team player, and an equally strong convener and facilitator with the ability to meaningfully engage teams in inclusive processes designed to shape the agency’s strategic direction.  The Senior Analyst is experienced working across departments and country-based teams, an expert liaison with critical organizational counterparts in regional, country and headquarters offices. The Senior Analyst has relevant experience driving participatory processes to build consensus as well as a practical understanding of how to engage different stakeholders, including senior leaders, to drive impact and organizational change. They are willing to challenge the status quo, speak up and speak out on key issues, and engage in constructive debate and sensitive conversations with agency stakeholders at all elevations of the organization.

Location:  US, UK/Europe, Africa, MENA Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position. Position Status:  Full-time, Regular, Exempt (Temporary: 12 months, the assignment can be extended, depending on business needs) Salary: US Starting Salary for this role will be USD $90,000 to $114,000 commensurate on experience. Based on local benchmark for candidates outside the United States. About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.   The Team Mercy Corps works to achieve real and lasting impact in the world’s toughest humanitarian emergencies. We save lives and help people live with dignity in crises of all kinds. At the same time, we create the conditions to pivot to recovery quickly and effectively. We work wherever local capacity is overwhelmed, connecting people to the opportunities they need to strengthen their community in recovery. Whether it is a sudden shock or a slowly emerging crisis, whether the threat is natural or man-made, Mercy Corps is committed to rapid, needs-driven assistance. Mercy Corps supports a response that is market-driven and leverages the capacities of both traditional and non-traditional aid partners—and ultimately gives people the ability to make their own decisions and secure their own lives and livelihoods.    The Global Emergency Response Team (ERT) provides the agency with timely and effective leadership to prepare for, respond to, and learn from humanitarian emergencies, develops sharp, well-timed and influential humanitarian analysis to inform program design and implementation, and supports agency leadership and regional and country teams with safety and security expertise.    The Position The Director, Systems and Policy Review for Emergency Response (SPR-ER) is a critical new position on the Global Emergency Response Team and will provide oversight and leadership to lead a global systems and policy review process to ensure Mercy Corps core policies are adapted appropriately for emergency and humanitarian response.  Reporting to the Vice President of Emergency Response, the Director will be responsible for developing the review methodology, workplans, working group and stakeholder consultations for the systems/policy review process - generally overseeing efforts related to the streamlining of our top-level systems and policies to make us more efficient and effective in emergency response. They will collaborate and coordinate with key actors and stakeholders across the agency (global, regional and country level) to ensure that this workstream, which is an important action as part of the organization’s FY25 priorities, is adapted to the needs of our teams on the ground. This role will interact heavily with members of the senior leadership team.    The Director will need to successfully build strong working relationships with the working group members and stakeholders and drive the working group forward and stay on task in order to undertake the necessary policy reviews and adjustments that span multiple domains. This role also directly contributes to the strengthening of Mercy Corps’ global policies and systems and ultimately enabling more effective emergency and humanitarian response in order to support people impacted by crises.  Essential Responsibilities PROJECT MANAGEMENT Provide leadership and vision, assuming full responsibility as the Project Management Lead for the systems/policy review project for Emergency Response, taking on full ownership of leading the review initiative.  Lead the development of the project vision, TORs, workplan, coordination mechanisms and stakeholder consultation/feedback process.  Approach the initiative from a practical and streamlining perspective, ensuring that policy revisions are reflective of the feedback from our country and regional practitioners who have supported emergency/humanitarian responses.  Establish and lead a cross-functional working group to lead the systems/policy review initiative including the prioritization of which policies to review, review timelines, consultative processes for obtaining stakeholder input on the policy adaptations/revisions, making the necessary revisions, and developing a socialization plan for any updated policies.  Act as a primary driver of change, working with all stakeholders to align efforts and drive forward the systems/policy review project. Propose ideas and directly contribute to the revision process as appropriate.  REPORTING AND COMMUNICATIONS Establish clear mechanisms to provide regular progress updates on the review initiative to the project board, senior leadership team meetings, email communications and organization priority quarterly tracking/monitoring. Produce progress reports, status updates and other internal/external communications about the status of the initiative. Directly engage department leaders as appropriate to trouble-shoot, identify solutions and ensure the initiative remains on track as per the workplan.  Coordinate the communication and rollout plans for updated policies as part of this initiative. Foster strong stakeholder relationships within the organization, including senior leadership, country teams, and other functional units. Continuously engage with stakeholders to understand their needs, gather feedback, and address concerns during the implementation phase. LEADERSHIP AND FACILITATION Demonstrate exceptional leadership by consistently exceeding expectations and maintaining composure, even in challenging situations. Embrace a growth mindset, actively seek diverse perspectives, and remain open to feedback for continuous improvement. Strike a balance to ensure good collaboration, consult a variety of stakeholders, and ensure the initiative moves forward.  Address any bottlenecks directly by proactively engaging relevant stakeholders to identify solutions and move ahead.  Facilitate discussions, brainstorming exercises and workshops as appropriate to identify/prioritize revisions, reaching consensus when possible.  SAFEGUARDING RESPONSIBILITIES   Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.   Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.   Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.  Supervisory Responsibility External consultants or interns brought on to support the initiative and facilitate the working group.   Accountability Reports Directly To:  Vice President - Global Emergency Response Works Directly With:  Global Emergency Response team, Department heads (People, Finance, Global Procurement and Operations, Legal, Compliance, Program support units), Regional and Country leaders and stakeholders.   Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.   Minimum Qualifications & Transferable Skills Bachelor's degree in a relevant nonprofit field and international experience required. 6+ years of professional experience in a fast-paced humanitarian or development environment. Certification in a Project Management methodology, or demonstrated experience in Agile project management in lieu of certification. Experience managing complex cross-team projects, including budgets and timelines, and projects that are done remotely required. Excellent interpersonal, verbal, research, and written communication skills. Strong analytical skills and the ability to effectively gather and summarize large amounts of and at times, complex information from various sources. Strong facilitation skills and excellent collaboration skills required. Past experience with program implementation in emergency/humanitarian settings required. Understanding of operational policies and compliance is preferred.  Experience in emergency start up, scale up, close out, or restructuring experience a plus. Demonstrated experience with project management tools, software, or platforms is preferred. Familiarity with HQ functions, including accessing necessary support, building effective relationships, and navigating complex organizations. Experience developing or delivering strategies at a project, country, regional, or organizational level; past responsibility for driving key elements of strategy preferred. Ability to take initiative and complete work or solve problems with minimal guidance while prioritizing tasks across the department. Demonstrated ability to work well under pressure and cooperatively with team members Strong presentation skills required. Success Factors The successful candidate will translate the strategic vision into an actionable and implementable  work plan, which can be managed and validated via accountability mechanisms. They are an  effective communicator both verbally and in writing - as well as a good listener, able to understand  different perspectives, open to feedback, and importantly able to identify realistic and workable  compromises. They are also a strong influencer with the ability to effectively help shape Mercy  Corps' strategy and decisions, and equally strong conveners and facilitators with the ability to  meaningfully engage and leaders and their teams in key processes and changes designed to  deliver on our Pathway to Possibility as well as build true ownership of the strategy by all and  maximize effectiveness in the required changing behavior.

Location:   United States, United Kingdom, Netherlands Position Status:   Full-time, Regular, Exempt Salary Level:  US Starting Salary for this role will be USD $90,000 to $110,000 commensurate on experience. Based on local benchmark for candidates outside the United States. About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact. About International Finance (IF) and the Emergency Response Team (ERT) International Finance supports Mercy Corps’ operations in award financial management, financial reporting, accounting, and compliance with internal policies and procedures. Strong International finance support is key to the success and delivery of quality programs. The VP of International Finance, in close collaboration with the Global Emergency Response Team (ERT), regional leadership, country leadership, and country operations management team, will focus on developing and supporting a high standard of supply chain excellence to maximize Mercy Corps emergency responses in a compliant and efficient way. The Position The Emergency Response Finance Director is a key member of the Global Emergency Response Teams (ERT’s) deployable team for emergency response, the role supports the financial management function for Emergency Response start-ups or response pivots and oversees the financial management of emergency response programming in field responses. The Director plays a key role in advancing strategies and initiatives globally, ensuring alignment with Mercy Corps' internal policies, procedures, and donor regulations. Reporting via a joint management line to the Vice Presidents of International Finance and Emergency Response, this position collaborates to optimize the use of financial resources across programs and departments, fostering efficiency and effectiveness. This is a deployable role, and the team member will have multiple assignments throughout the year in support of or to lead financial management related to the emergency response. The role may also support assignments related to preparedness efforts.  Essential Responsibilities    Operations Setup Strategic Leadership in Payment Systems Development:   Spearheaded the strategic planning, development, and maintenance of payment systems, including the establishment of banking relationships, managing petty cash, and other essential systems to ensure the effective execution of Mercy Corps’ emergency response operations. Accounting System Oversight:   Lead the setup and continuous improvement of the accounting system, ensuring alignment with organizational goals and donor compliance. Provide strategic direction for adapting the system to evolving operational needs. Policy Development and Implementation:   Drive the formulation, implementation, and periodic update of local financial and accounting policies and procedures to ensure robust financial management and internal control within all operations. Global Coordination and Compliance:   Act as the principal liaison with global support teams and local authorities, ensuring all financial and accounting systems meet organizational standards and comply with regulatory requirements. Integration with Programmatic Activities:   Collaborate with emergency response teams to ensure the seamless integration of finance functions with programmatic activities, enhancing operational efficiency and effectiveness. Field Leadership in Crisis Situations:   Lead on-the-ground financial operations during crises, providing strategic support and direction in emergency locations as required. Accounting, Financial Management and Reporting System Development and Management:   Oversee the development and management of accounting and financial reporting systems, ensuring they meet the needs of emergency response programs and adhere to donor timelines and requirements. Financial Reporting and Analysis:   Ensure timely and accurate financial reporting to headquarters, donors, and other stakeholders. Oversee the preparation of monthly, quarterly, and annual financial reports, including variance analysis and strategic recommendations. Cash and Treasury Management Strategic Cash Flow Management:   Direct cash flow planning to ensure liquidity and financial stability during emergency operations. Banking and Disbursement Oversight:   Oversee banking relationships and the management of cash disbursement processes, ensuring efficiency and compliance with organizational policies. Cash Advances and Liquidation Management:   Ensure robust management of cash advances and liquidations, mitigating risks associated with emergency financial operations. Budgeting and Forecasting Leadership in Budgeting:   Lead the budgeting process for emergency response initiatives, working closely with ERT, country, and regional teams to develop realistic and strategic financial plans. Strategic Forecasting:   Provide financial forecasts and scenario planning to support strategic decision-making and operational readiness. Compliance and Risk Management Regulatory Compliance Oversight:   Ensure compliance with internal policies, donor regulations, and local laws across all financial operations. Internal Controls and Risk Mitigation:   Implement and maintain robust internal control systems to safeguard organizational assets, identify financial risks, and develop effective mitigation strategies. Grants and Subaward Management Financial Management of Grants and Contracts:   Oversee the financial aspects of grant and contract administration, ensuring expenditures align with budgets and donor requirements. Subaward Management and Capacity Building:   Lead the financial management of subawards, including the development of budgets and monitoring of subrecipients, ensuring compliance and strengthening their financial management capacities. Recruitment, Capacity Building and Team Management Strategic Team Development:   Lead the recruitment, onboarding, and professional development of Finance staff involved in emergency response. Mentor and develop the finance team, fostering a high-performance culture. Training and Capacity Building:   Provide strategic leadership in training and capacity-building initiatives for finance and program staff, ensuring adherence to financial management best practices. Coordination and Communication Serve as the main point of contact for financial matters within the Emergency Response team. Collaborate with program, operations, and headquarters finance teams to ensure cohesive financial management. Safeguarding Responsibilities Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options Other duties Strategic Problem-Solving: Collaborate with ERT leadership and global support teams to identify and solve complex financial and operational challenges, providing strategic support to enhance financial management across the organization. Financial Support and Strengthening: Provide strategic financial support to countries, regions, and initiatives as needed, contributing to the overall strengthening of Mercy Corps' financial management capabilities. Supervisory Responsibility: None currently, though there may be potential supervisory responsibility for the field finance team during deployments. Accountability Reports Directly To:   Dual Reporting – VP International Finance & VP Emergency Response Team Works Directly/Closely With:   Finance Managers/Directors of regional or country programs, Country Directors and senior management colleagues at field level while on assignment, International Finance colleagues, and the ERT leadership and team members Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects. Minimum Qualification & Transferable Skills Bachelor's degree and 6+ years of international level progressive financial management experience within an INGO at field level/overseas level experience, including supervisory experience required. Demonstrated success as an emergency finance leader across all disciplines including planning, budget development for new programs/proposals, financial systems-set up, financial & accounting management and reporting. Experience in a global environment is required. Broad knowledge and experience in emergency response financial management strategies. Experience working in complex and fast-paced environments, with the ability to deploy to emergency locations for extended periods. Excellent leadership and communication skills, with the ability to effectively manage and motivate teams. Proven ability to work collaboratively with diverse stakeholders and build strong relationships. Must have proven project management skills and experience, excellent communication skills, the ability to find solutions and achieve results, the ability to analyze and resolve complex issues during the emergency responses and the ability to motivate team members working with.  Strong collaborator and influencer with effective interpersonal and analytical skills who can work seamlessly across countries, cultures, and organizational units. Able to work effectively in a highly stressed emergency response set up in early stage of responses.  Strong financial management and budgeting skills. Commitment to humanitarian principles and the mission and strategy of Mercy Corps. Excellent oral and written English skills required. Fluency in a second language (French, Spanish or Arabic) a plus. Ability to travel up to 50-60 percent of the time including emergency response deployments. Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint). Success Factors This role will require exceptional stakeholder engagement and communication skills in setting up and implementing Mercy Corps financial systems, policies and procedures and ensuring compliance. Organizational skills and ability to prioritize will be critical while on assignment due to the number of priorities and urgency to get emergency operations operational. The successful candidate will have an ability to interact effectively across international and national program and finance teams successfully, both in a managerial as well as training capacity. They will be able to support regional and International Finance objectives with timely and meaningful financial information, have a demonstrated ability to multi-task, meet deadlines and process information. An impeccable professional standard of finance and accounting ethics and the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Location:  United States, Africa and Middle East (Remote)  This position is open to any Mercy Corps office location. Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.  Position Status:  Exempt, Full-time, Regular   Salary Level: US: Starting salary for this role will be $64,000 - $76,000 commensurate to experience. Based on local benchmark for candidates outside of the United States. About Mercy Corps  Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.     Program / Department Summary   Mercy Corps’ global fraud and corruption team is a key part of the Mercy Corps Ethics and Compliance Department (ECD) and leads our organizational efforts to prevent, detect, deter and respond to fraud and corruption issues. The team reports to the Senior Director, Fraud and Corruption Investigations, who reports to the Chief Ethics and Compliance Officer (CECO). The global fraud and corruption team is bolstered by a global network of investigators and focal points working at the country level to investigate fraud and corruption and raise awareness about ethics and fraud and corruption.     The Position   Under the direction of the Senior Fraud and Corruption Investigator, the Regional Fraud and Corruption Investigator will serve as the focal point for ensuring compliance with Mercy Corps’ ethics policies and procedures in either the Middle East or Africa. They will ensure that Mercy Corps takes all reports of misconduct seriously and investigates allegations of fraud and corruption thoroughly and impartially consistent with sector-wide best practices and donor expectations. The Regional Investigator will plan, conduct and prepare reports for assigned fraud and corruption investigations. They may be supported by Integrity Focal Points, who are field-based team members trained to support but not lead investigations. Investigations will be conducted in the field and remotely, working in diverse cultural contexts and time zones.     Essential Responsibilities  STRATEGY AND VISION De live r   q u ali t y r e sul t s   e v en   un d e r diffi c ult   or  c h a n ging   c onditions. Ensure that lessons learned are captured from fraud and corruption investigations for the agency to consider when revising policies, procedures, and training. Understands ethics related compliance requirements and what it takes to ensure a culture that takes ethical issues and obligations seriously. INVESTIGATIONS Ensure investigations are conducted in a manner that considers the safety and security of all involved Effectively plan and execute impartial, thorough, timely and confidential investigations into allegations of fraud and corruption  Develop and draft timely investigation plans that identify risks Conduct whistleblower, witness, and subject interviews, both in-person and remotely Identify, collect, and review documentary evidence needed for investigations Prepare comprehensive investigation reports, which may be subject to third-party (donor) review, on a timely basis, working with other functions to provide clear recommendations for internal control improvements Discuss findings and recommendations with country-level senior management and other team members as required Coordinate with Integrity Focal Points to support investigation efforts when possible  Maintain knowledge of Mercy Corps’ internal policies and procedures  Ensure investigation files are organized, thorough, and maintained in a confidential manner Maintain appropriate confidentiality within the agency and with third parties   TRAINING AND AWARENESS Help build trust and confidence in Mercy Corps’ reporting, investigation, and follow up systems, and foster a climate where team members feel confident and comfortable coming forward with issues In coordination with established onboarding processes, assist with the onboarding of new team members to ensure awareness and understanding of Mercy Corps’ ethics policie Conduct and/or coordinate regular anti-fraud and anti-corruption trainings for team members  PERSONAL LEADERSHIP Consistently strive to exceed expectations and demonstrate flexibility, resilience and the ability to maintain positive relationships and composure, even under difficult circumstances Maintain high ethical standards and treat people with respect and dignity Demonstrate an awareness of personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning Identify a robust personal Work Plan that reflects Mercy Corps’ performance expectations, including development objectives that contribute to Mercy Corps’ objectives  SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.   Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.  Supervisory Responsibility The Regional Fraud and Corruption Investigator has no supervisory responsibilities.  Accountability  Reports Directly To:  Senior Fraud and Corruption Investigator  Works Directly With:  Senior Director, Fraud and Corruption; Integrity Focal Points; country-level senior management teams     Accountability to Participants and Stakeholders  Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.      Minimum Qualifications & Transferable Skills Bachelor's degree (or equivalent) and 4+ years of professional experience; including at least 3 years as a trained and practiced investigator. Experience working in the Middle East or Africa is preferred. Experience working in humanitarian aid or development, either living overseas or spending a significant amount of time in foreign countries, is preferred Proven investigative skills and the ability to act as a lead investigator, including the interviewing of subjects of complaints and witnesses, the collection of potential evidence, and other related investigative procedures. Demonstrated ability to produce detailed investigation reports. Demonstrated knowledge and interest in ethics, fraud, and corruption, and a sensitivity to cultural diversity and gender issues. Solid understanding of a wide-range of ethics violations, including fraud and corruption Strong verbal and written communication skills. Fluency in English (both written and verbal) is required. Proficiency in Arabic (for Middle East roles) or French (for Africa roles) is preferred and considered a plus for the role. Strong analytical and problem-solving skills, effective organizational and interpersonal skills Ability to navigate difficult circumstances with a calm demeanor and in a methodical, analytical manner. Additional experience as an ethics officer, attorney, or similar position is preferred  Success Factors  The successful Regional Fraud and Corruption Investigator will have (or quickly develop) knowledge of the INGO environment; deep knowledge of best practices in conducting fraud and corruption investigations; a proven ability to analyze complex situations with varying cultures, languages and education levels; the ability to objectively document and prioritize findings and to develop workable recommendations for improvement. This person will have an utmost understanding of and appreciation for the confidential nature of this work. Effective, positive communication is essential to success in this position.   

Location:   United States, United Kingdom or Remote  Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position. Position Status:   Exempt, Full-time, Regular (Temporary: 12 months; the assignment can be extended, depending on business needs).  Salary Level: US Starting Salary for this role will be USD $76,800 to $91,200 commensurate on experience. Based on local benchmark for candidates outside the United States. About Mercy Corps  Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.    The Team    The Global Emergency Response Team (ERT) provides the agency with timely and effective leadership to prepare for, respond to, and learn from humanitarian emergencies, develops sharp, well-timed and influential humanitarian analysis to inform program design and implementation, and supports agency leadership and regional and country teams with safety and security expertise.      At the onset of an emergency, protection is central to humanitarian action.  Mercy Corps seeks to enable safe, dignified, and inclusive practices within its emergency response to minimize protection risks, maximize safeguarding, and meaningfully engage marginal and at-risk groups when meeting their needs.       The Position    The Emergency Response Protection Mainstreaming Senior Advisor is part of the Global Emergency Response Teams’ rapid deployment team responding to or supporting at the onset of new emergencies.  The Protection Advisor will contribute to emergency response start-up and initial response efforts by integrating a protection risk analysis within the rapid needs assessment and monitoring, orienting emergency responders to related protection and Sexual Exploitation and Abuse (SEA) risks, facilitating gender and social inclusion (including disability inclusion), assisting with incorporating protection mainstreaming best practices in activities, and preparing team to safely refer protection cases.  The Advisor will also help ensure protection mainstreaming is incorporated into program design and budgeting, establish process indicators with sector leads and facilitate after-action activities to monitor quality and assess lessons learned.       This is a deployable role, and the team member will have multiple assignments throughout the year in support of or to lead on the protection mainstreaming aspects of the emergency response. The role may also support assignments related to preparedness efforts.  While this position is part of Mercy Corps’ Global Emergency Response Team, they will have close linkages to the Technical Resources and Quality (TRaQ) Protection Advisor as well as Mercy Corps’ Safeguarding, Accountability for Affected Persons (AAP/CARM), and Gender Equality and Social Inclusion (GESI) teams.       Essential Responsibilities      STRATEGY & VISION Work with response leads and managers to ensure that Do No Harm and Protection Principles are incorporated in the emergency response. Align approach to protection mainstreaming through an informed assessment of contextually related protection risks in order to balance mitigation efforts associated with GBV, child protection, disability inclusion, mine action, restrictions to mobility, intercommunal tensions, etc.    Ensure GESI analysis is an essential element of a protection risk analysis and protection risk mitigation plan.    Support response teams to engage in direct consultation with marginalized and at-risk groups and actively encourage cooperation with organizations focusing on their needs and support.    Work with response program managers to identify entry points for protection mainstreaming and suggest protection risk mitigation actions that are relatable to sector methodologies and practical to the context, while strengthening protection mainstreaming practices as each sector’s emergency response evolves and progresses.    Identify opportunities to integrate protection outcomes in program design and work into proposals.    Contribute to program design and proposal development to ensure protection mainstreaming and safeguarding is highlighted in program design and budgeting, as well as aligns with donor and global protection and Protection from Sexual Exploitation and Abuse (PSEA) standards and guidance.    Promote safe programming and support the program teams to link and coordinate evolving protection mainstreaming, safeguarding, GESI and AAP initiatives and processes.         ASSESSMENTS SUPPORT  Work with response leadership to ensure that assessment tools include questions to support a Do-No-Harm and protection risk analyses of the emergency context and Mercy Corps response; be part of assessments where needed.     Support response teams to follow protection principles when conducting assessments, this may include incorporating GESI tools and ensuring the inclusion of marginalized groups, assessing the ethical and appropriate approaches of assessment activities, training teams in data protection, disability inclusion, GBV risk mitigation, etc.  Do a protection risk analysis to inform Mercy Corps’ emergency response and proposal design.     OPERATIONALIZATION OF PROTECTION MAINSTREAMING  Conduct safety audits, disability inclusion audits, and FGDs of Mercy Corps activities to identify and monitor potential protection and SEA risks.    Collaborate with program teams to identify protection risks and establish plans to mitigate risks in their service delivery sector and activities.  Identify and engage local partners who can enable enhanced outreach and response to marginalized groups such as organizations of people with disabilities (OPD), women led organizations (WLO), organizations supporting minority groups, LGBTQ led organizations, etc.     Ensure that monitoring tools (such as those used for post-distribution monitoring) disaggregate data by sex/age as well as capture safety risks, preference, and inclusion that are intentional to different marginalized and at-risk groups; include additions where necessary and in coordination with sector leads and MEL.   Support teams with the information sharing approaches and tools that they use to inform participants and communities, especially hard-to-reach populations, about safe and dignified processes to access/use of services and activities; where needed design the information materials and engage communities.    Map locally available health, protection, psychosocial, and legal services and design user-friendly referral information sheets that can assist team members with accurate information for safe and timely referral of protection cases; update regularly.     Work with CARM and the sector leads to identifying protection related feedback and incorporate action into protection risk mitigation plans.         KNOWLEDGE MANAGEMENT AND CAPACITY STRENGTHENING  Pre-deployment, collate sector/service specific tools (such as tipsheets, guidance, worksheets, etc.) that help teams problem solve protection/GBV/CP/DI risk mitigation in service delivery.    Prepare program teams to refer protection disclosures, including trainings on PFA and best practices for safe and timely referral especially for issues of child protection, GBV, and disability inclusion.     Facilitate trainings and/or learning sessions on protection mainstreaming, GBV risk mitigation, disability inclusion, mine action, special consideration for children, engaging adolescents and young people, context related protection concerns, data protection, etc.   Conduct workshops and/or meetings on sector related protection risk analysis and the use of SADD and the Washington Group Questions for informing their programming.     Orient emergency response teams on PSEA and MC safeguarding policies and procedures       MONITORING AND LEARNING  Work with the Monitoring, Evaluation, and Learning (MEL) teams to ensure that assessments, monitoring, and evaluation tools incorporate questions that enable protection mainstreaming.   Develop tools to measure Mercy Corps’ adoption of protection mainstreaming in the emergency response.   To inform program design and implementation, conduct focus groups (especially with marginalized groups) about safety, preferences, and challenges with access/use of Mercy Corps services and activities.         COORDINATION AND REPRESENTATION  Regularly coordinate with the TRaQ Sr. Protection Advisor for support, aligning approaches, and strategies.     When on assignment, coordinate with regional GESI advisors and the Safeguarding and AAP-CARM teams to align with GESI Standards and Safe Programming initiatives.   Coordinate with in-country Protection cluster and/or working groups during assignment to learn from and contribute to country-wide Protection activities (e.g. assessments, referral pathways, etc.); facilitate engagement of country program staff for sustained participation during and after ERT assignment.  Represent MC at internal or external technical coordination meetings related to protection.   Inform the development of Mercy Corps’ evolving “protection in programming” strategy on protection mainstreaming in emergency response.    SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.  Supervisory Responsibility  The Emergency Response Protection Mainstreaming Advisor has no supervisory responsibilities.      Accountability  Reports Directly To:  VP of Emergency Response, with technical support line to Director Social Inclusion/Young People and Protection; country program leadership team while on assignment.   Works Directly With:  Members of the Global Emergency Response Team; country program leadership team while on assignment.     Accountability to Participants and Stakeholders  Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.     Minimum Qualifications & Transferable Skills Bachelor's degree (or equivalent) in social sciences, international development, public health or related field. 5+ years of professional experience managing projects or providing technical leadership in protection, GBV, or child protection programming in humanitarian and/or development settings.    Demonstrated experience as part of an emergency team, providing protection mainstreaming in at least 2-3 acute emergency responses.    Strong foundation in providing technical support and implementing protection mainstreaming (including mainstreaming GBV risk mitigation and child protection).  Experience conducting protection risk analysis and protection risk mitigation plans with other sectors.   Experience collaborating with at least one of the following sectors (CVA, WASH and/or Food Security) with basic knowledge of the sector’s core activities, approaches, and common methodologies used in emergencies, preferred.    Current with protection mainstreaming initiatives, tools, and guidance in the humanitarian space, especially for the acute emergency.   Experience with the development, implementation & compliance of USAID/BHA, FCDO, ECHO and other humanitarian donors and funded programs.  Fluency in English (both verbal and written) is required. Proficiency in Spanish, French, or Arabic is preferred. Ability to effectively represent Mercy Corps and its interests to key stakeholders.  Demonstrated experience in developing and implementing capacity strengthening strategies    Demonstrated ability to manage and communicate effectively with ethnically diverse team members of varied work styles.  Previous experience working in insecure environments.  Ability to multitask, organize and prioritize daily tasks and the big picture.  Demonstrated flexibility and creativity in planning and problem-solving.  Ability to distill complex information and data into accessible conversation and written pieces.  Knowledge of Sphere standards, Protection Principles, and other training in humanitarian response Ability to effectively apply relevant Mercy Corps’ procedures and approaches.  Success Factors  The successful Senior Advisor will skillfully support impact and high-quality Mercy Corps’ responses that align with our organizational Pathway to Possibility, our Humanitarian Response Approach and regional priorities. They will represent the technical priorities of the agency to donors and other key stakeholders while providing exemplary leadership to Mercy Corps teams.   They will have a strong commitment to teamwork and accountability and enjoy developing networks to build partnerships and identify solutions. They will be capable of multitasking, rapid decision-making, have initiative and drive, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity strengthening. The candidate should have significant experience working in complex, insecure operating environments, be attentive to risk management, and have a proven track record in successfully providing technical support and guidance to teams in diverse locations and contexts.  The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.   

Location:  Washington D.C, or US Remote   Position Status:  Exempt, Full time, Regular   Salary Level:  US Starting Salary for this role will be USD $76,800 to $91,200 commensurate on experience. About Mercy Corps  Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.  Program / Department Summary   The Institutional Donor Engagement (IDE) department provides a unified, agile, and innovative vision of partnership with key donor communities, and promotes the public profile, brand recognition, and voice of Mercy Corps while championing its work across the globe. IDE aims to position Mercy Corps as a leader in the development and humanitarian sectors by spearheading its global business development strategy, ensuring the institutional donor relations and business development teams apply consistent practices across all levels (Country, Regional and Global). IDE works to maintain productive relationships with existing institutional donors, including key North American and European governments, while expanding and diversifying the portfolio of institutional donors around the world.  Within IDE, the New Initiatives (NI) team is responsible for supporting and enhancing Business Development.  The NI team: 1) leads the development of proposal submissions to institutional donors and 2) carries out initiatives that enhance competitiveness across the organization. Team members lead and support strategic, high-priority proposals by: assisting country teams with pre-positioning activities; assembling proposal teams; leading the proposal planning process; conducting on-site participatory assessment and design work; writing and editing technical proposals; reviewing proposals to assess clarity and competitiveness; and more. The team enhances overall competitiveness through the development of tools and processes to improve proposal quality across the organization.   General Position Summary   The Program Development Manager USG Contracts will be a full-time member of the New Initiatives team based in the Washington, DC office.  He/she will support strategic program development efforts focused on US Government Contracts by: 1) supporting prime and subcontract prepositioning efforts; 2) leading and/or supporting contract proposal development processes; 3) writing, editing and reviewing proposal documents. He/she will be a key contributor to Mercy Corps’ efforts to enter the USG contracting space by developing key tools, templates and training materials relevant to contract proposals; and 4) Providing mentorship and guidance on USG contracts new business development to other members of the New Initiatives Team, MC country teams, and other stakeholders.  Essential Job Responsibilities   PROGRAM & PROPOSAL DEVELOPMENT (APPROXIMATELY 70% TIME) Program/Proposal Design and Development:  Responsible for leading and supporting the development of strategic USG contract proposals, applying the agency’s best practices in proposal development for institutional donors. At first, these will be subcontracting opportunities, with future plans to move toward prime proposals. Responsible for managing large and dispersed proposal teams with many actors including coordination between HQ and country offices. Responsible for overseeing negotiations with numerous actors (local and international) both for prime and sub positions for the organization. Works closely with the Cost & Pricing team to manage budget development process and ensure adequate coordination between technical design and budget development processes.  Strategic Pre-Positioning:  Assist country teams in efforts to pro-actively prepare for strategic opportunities and influence donor strategies. This may include activities such as 1) support for targeted assessments that will help create funding opportunities or increase competitiveness of the agency in solicitations; 2) facilitating strategic planning sessions with country programs.  Helps promote good pre-positioning practices amongst country and desk teams.    Donor and Partner Engagement:  Regularly attend events in Washington, DC and country offices to represent Mercy Corps with key donor agencies, especially USAID. Additionally, cultivate relationships with potential partner organizations for future opportunities. CONTRIBUTE TO ACTIVITIES THAT RAISE OVERALL COMPETITIVENESS AND CONTRACT READINESS (APPROXIMATELY 25%) Mercy Corps has made a long-term strategic decision to pursue USG Contracts. The Contracts PDM will work closely with representatives from various teams to develop necessary tools, templates and guidance specifically for USAID contract proposals where these differ significantly from existing resources.  The Contracts PDM will also develop and deliver trainings to headquarters and country office staff on contract proposal development.  Keep up to date on relevant donor strategies being developed or applied by significant governmental, academic, and non-profit groups. Work with Mercy Corps to determine how the agency can best work with and/or influence such materials.  SAFEGUARDING RESPONSIBILITIES  Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.   Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.   Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. Supervisory Responsibility:  The Program Development Manager – USG Contracts has no supervisory responsibility. Accountability  Reports Directly To:  Sr. Director, New Initiatives  Works Directly With:  Contracts and Grants Compliance, Cost & Pricing, International Finance, Human Resources, Technical Resources and Quality, and Award Management Teams; along with Regional and Country Teams  Accountability to Participants and Stakeholders  Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.  Minimum Qualifications & Transferable Skills Bachelor’s degree (or equivalent) in International Development, International Relations or related field is preferred.  5+ years of professional experience in International Development highly preferred, including experience living and/or working overseas. Successful track record in program design and proposal development for USG/USAID contracts in various sectors and locations. Fluency in spoken and written English is required.   Exceptional writing skills. Finalist candidates will be asked to provide writing samples.  Proven ability to work productively with a wide variety of stakeholders to run both participatory processes and meet tight deadlines with an emphasis on producing quality products.    Strong negotiation skills and experience developing and negotiating multiple-partnership arrangements for proposal development. Strong understanding of personnel and staffing requirements for USAID and other institutional donor proposals.  Experience developing budget and cost proposal submissions for USAID and/or other institutional donors.  Experience with professional representation (e.g. donors, partner agencies, host governments, etc.).  Willingness and ability to travel frequently to Mercy Corps project sites and field locations, including traveling to insecure environments, is required.  Familiarity with at least one of Mercy Corps' technical sectors (Food Security, Water Security, Peace and Good Governance, Economic Opportunity) and geographic locations is required.  Success Factors   The Contracts PDM will demonstrate a winning track record in program development, and bring flexibility, creativity, and enthusiasm to every project they undertake. The individual must have exceptional writing skills and the ability to multi-task, set priorities, pay attention to detail, and work under tight deadlines within complex team environments. The PDM will have a love of writing, strong interpersonal skills, and a healthy competitive spirit, and have the drive and initiative to contribute to internal team efforts. Being aware and sensitive to international development issues and diverse cultures is critical. The PDM will have strong leadership qualities and ability to lead a diverse team from across the agency through a complex and stressful proposal process and also be a strong advocate within the organization for effective and winning business development approaches. 

Location:  Portland, OR; or US Remote  Position Status:  Full-time, Exempt, Regular  S alary Level:  HQ5 - US: Starting salary for this role will be $64,000 to $76,000 commensurate on experience.      About Mercy Corps  Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.     Department Summary   Mercy Corps’ High Impact Philanthropy (HIP) team is a crucial component of the Resource Development Department. The team operates under the strategic leadership of the VP of High Impact Philanthropy to develop and enhance relationships with donors and prospects from the private sector.  As a sub-branch within the broader HIP team, the Mid-Level team focuses on donors giving between $1,000-$10,000 in a calendar year.  These Mid-Level donors are given a higher level of relationship management than general mass market donors, with the goals of better-retaining and upgrading this valuable audience and identifying candidates to move to a HIP Gift Officer portfolio (which focuses on $10,000+ givers).  General Position Summary  The Senior Development Officer, Mid-Level Fundraising will work within the High Impact Philanthropy (HIP) team and collaborate with the Mass Market Fundraising team to cultivate, steward, and solicit a portfolio of 500+ assigned Mid-Level donors and high-capacity High Impact Mid-Level prospects across the U.S.  This position will help review, build strategy, and monitor Mid-Level versioning of Mass Market Direct Mail campaigns, assist with creating and maintaining donor journeys for each subset of Mid-Level donors, and assist with creating strategies for converting new donors directly to Mid-Level file.      Essential Responsibilities   DONOR RELATIONSHIP MANAGEMENT Cultivate, solicit, and steward an assigned portfolio of donors giving $1,000-$10,000 per year. Conduct ongoing, personalized outreach to assigned donors via phone, email, mail, texting, and in-person, with the goal of strengthening donor engagement with and commitment to the organization. Assist the Mid-Level Team with stewardship, cultivation, and solicitation of unassigned Mid-Level donors (General Pool audience). DONOR RETENTION Partner with the Mid-Level Team to create strategic touchpoints to retain Mid-Level donors. Work with the Director of Donor Advancement to create donor journeys and outreach plans to re-activate donors before they drop out of our communication stream. Collaborate with the Director of Direct Marketing, Mass Market Sustainer Manager, Planned Giving Senior Manager, and High Impact Philanthropy team to maintain awareness of cross-selling activities and upgrade opportunities for the Mid-Level audience. DONOR ACQUISITION Collaborate with the Mass Market Direct Mail team on strategies to convert new donors to Mercy Corps directly to the Mid-Level giving threshold. MASS MARKET DIRECT MAIL CAMPAIGN SUPPORT Partner with the Director of Donor Advancement to represent the Mid-Level team in communications with the Mass Market Direct Mail team regarding the review and approval of Mid-Level versioning of Mass Market Direct Mail pieces. Inform the Mid-Level team of the content and strategy of upcoming Mass Market Direct Mail pieces to ensure the Mid-Level team’s communication plan is coordinated with the timing and content of Mass Market Direct Mail pieces. Monitor and assess Mass Market Direct Mail campaign performance for the Mid-Level audience and report results to the Mid-Level team. SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.  Supervisory Responsibility  The Senior Development Officer, Mid-Level Fundraising position has no supervisory responsibilities.     Accountability  Reports Directly To:  Director of Donor Advancement  Works Directly With:  Mid-Level Development Officers, Director, Direct Marketing (Mass Market Fundraising), Direct Mail Manager (Mass Market Fundraising), Sustainer Manager (Mass Market Fundraising), Direct Mail Agency Partner (Mass Market Fundraising). Accountability to Participants and Stakeholders  Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.     Minimum Qualifications & Transferable Skills Bachelor’s degree (or equivalent) and 4+ years of professional experience in client/customer/donor portfolio management and/or nonprofit development or fundraising, or related experience; experience with Mid-Level fundraising ($1,000-$10,000 per year) a plus. Understanding and experience with direct marketing, including the tools and analytics that support database marketing. Understanding and experience of monitoring Direct Mail campaign performance and metrics. Excellent communication and interpersonal skills – both written and oral. Proven track record of working in a forward-facing role and knowledge of customer service practices. Strong organizational and time management skills, attention to detail and process, ability to record and track progress through CRM.  While experience in humanitarian aid and NGO (Non-Governmental Organization) not-for-profit organizations is considered a plus; applications are open to candidates from diverse backgrounds, including the private sector, provided they possess the transferable skills outlined for this position. With a focus on professional success, we will provide comprehensive training tailored to align with Mercy Corps' specific requirements, aiming to enhance existing skills for a seamless transition into the role of Senior Development Officer, Mid-Level Fundraising.     Success Factors  The successful candidate will have an ability to develop personal relationships with a variety of people in a variety of contexts. They will be able to secure and increase contributions from donors and retain donors through ongoing communications. It will be critical to credibly represent both program content and the heart of Mercy Corps to external audiences as well as add constructively to a sense of team and shared goals. This individual will be passionate about delivering value to donors, while balancing those needs with the organization’s priorities, resources and objectives. They will be self-motivated, take initiative, and have a bias toward execution. Attention to detail, comfort with data and analytics, high integrity, and a passion for the mission of Mercy Corps are a must. 

Location  Portland, OR, United States. Work Modality:  Hybrid - 3 days per week in-office for on-site duties required. Position Status:  Non-Exempt, Full time, Regular -   Temporary Role (September, 2024 to June, 2025) Salary Level:  US Starting Salary for this role will be USD $40,000 to $47,500 commensurate on experience. About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact. The Department Summary The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment. The position The Human Resources Coordinator provides administrative and coordination support for the US Human Resources Department. This position is responsible for completing a range of HR duties that support members of the Mercy Corps global team in a timely and accurate manner with a spirit of teamwork and service. This person facilitates effective, proactive tasks with Mercy Corps' administrative requirements and will play a key role in the team member’s life cycles. Essential Responsibilities PEOPLE TEAM SUPPORT Provide overall administration for the US HR Department, to the team members supporting HQ and Global functions Maintain team documentation platform, moving from Google Folders to Microsoft SharePoint. Assist in the collection and processing of all new hire paperwork, including copying, assembling and sending new/rehire paperwork as needed. Support the HR Team with statutory reporting and employee notification & labor law posting requirements, as needed. Support the follow-up of outstanding paperwork for new hires, changes and terminations. Support with employment verifications, including Public Service Loan Forgiveness, or PSLF, as needed. Responsible of triaging the team’s mailbox and assign to the respective team member in charge of the completion of the inquiry  Provide audit support for both internal and external audits, as needed. Responsible for e-filing all HR related paperwork into the appropriate team member files. Support the process of maintaining and updating team member information in Mercy Corps’ Human Capital Management System (HCM) and Application Tracking System (ATS), as needed. Assist in the drafting on all Employment Verifications for the US HR Team Manage and triage the physical mail to the respective People Team Department Support the People Team with global priorities, diversity & inclusion efforts, data entry and reporting. PROJECT SUPPORT Actively support and contribute to HR-related projects, including: Project:  Digitization of Mercy Corps' physical employment records, reaching as far back as possible in the available historical archives. Deliverables: Update and add digitized documentation of active employees into Mercy Corps HRIS system. Update and add digitized documentation of terminated employees into the HR Shared Drive folder.  PERSONAL LEADERSHIP Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. Maintains high ethical standards and treats people with respect and dignity. Maintains productive relationships with all stakeholders, including country teams, other headquarters functions, donors, and regulators. Builds mutually rewarding professional relationships inside Mercy Corps at all levels. Promotes Mercy Corps culture by promoting the development and advancement of ideas that allows for new and unique approaches to problem-solving within existing policy and procedural requirements. Demonstrates an awareness of his/her personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning. Demonstrates an elevated level of commitment to confidentiality and non-disclosure  SAFEGUARDING RESPONSIBILITIES  Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.  Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.  Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. Supervisory Responsibility:  The Human Resources Coordinator position has no supervisory responsibilities. Accountability   Reports Directly To:  US HR Manager Works Directly With: HR Senior Coordinator,   HR Advisors, US HR Director, Benefits Team, and others on the People Team Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Minimum Qualifications & Transferable Skills Bachelor’s degree or 2+ years of administrative/coordination support experience Able to maintain operational consistency with other team members and actively keep management informed. Demonstrated history of providing excellent customer service and a high level of attention to detail. Ability to follow procedures, complete tasks with high quality outputs, meet deadlines, and shift priorities while maintaining effective time management. A historically demonstrated ability to maintain confidential information. Must have strong problem solving skills, effective organizational and interpersonal skills; strong written and verbal communication. Understanding of HR processes and data, common analytical techniques, and methodologies to share information and trends with non-HR professionals. Understanding of major US employment laws including EEOC, COBRA, FMLA, and FLSA is a plus. Fluency in English is required. Proficiency in another language, such as French, Arabic or Spanish is strongly preferred. Success Factors The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit effective customer service skills and work effectively with a wide variety of individuals including team members based overseas. S/he will have the ability to work onsite and collaborate with team members with HQ and other global staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.

Location:  Portland, OR; Washington DC; United States Remote Position Status:  Full-time, Exempt, Regular Salary Level:  US Starting Salary for this role will be USD $53,200 to $63,175 commensurate on experience.   About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this,  we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.    Program / Department Summary Mercy Corps implements a variety of programming throughout Asia in response to the diverse humanitarian and long-term development needs of the region. Our portfolio in the Asia region includes ongoing or future programming in the countries of Georgia, Uzbekistan, Kyrgyzstan, Afghanistan, Pakistan, Nepal, Myanmar, Thailand, Indonesia, and Timor-Leste. Mercy Corps is committed to delivering high quality, high impact programming that reaches communities or individuals in need, wherever they are.     Each region has a dedicated support team and is a component of the larger Regional Program Team (RPT) based in Mercy Corps' headquarters in Portland, Oregon. RPT is the key point of HQ contact for field management, which includes the Regional Director (RD), Deputy Regional Director (DRD), Country Directors, Program Managers and other Expatriate and National staff. The RPT links the individual country programs to a range of U.S. and international resources and represents the region to potential and current funders and to other organizations and institutions in the US. This full-time PO is a key member of the Asia RPT.     General Position Summary The Asia Program Officer will support strategic, impactful, high-quality programming in the Asia Region, particularly in Nepal, Indonesia, and Timor Leste. The Asia Program Officer will support Country Directors in aspects of their country programs and grant administration, including development, implementation, administration and compliance (especially of The Global Fund-funded grants, US Government-funded grants, e.g. USDS BPRM, USAID/BHA), and will play a key role in connecting field teams to HQ resources. The Asia Program Officer will work with the Senior Program Officer (SPO), Regional Director (RD), and Deputy Regional Director (DRD) to provide support to the field in adhering to internal and external policies and regulations.   Essential Job Responsibilities Program & Grant Administration   Serve as HQ point of responsibility for monitoring grants/programs for external/donor requirements and Mercy Corps’ internal policies and requirements. Provide ongoing monitoring of the status of programs and complete regular check-ins on grant requirements (such as co-financing/match, BVA, data aggregation, etc.).  Support country team’s adherence to Mercy Corps internal policies and Program Management minimum standards.  As identified, support adherence to Mercy Corps’ Complex Programs management standards. Proposal Development     Lead HQ coordination for proposals (unless designated otherwise). Throughout the proposal process, monitor the timeline, status of proposal and communicate to the relevant parties as appropriate. The Asia Program Officer ensures that proposals and concept notes are developed in adherence to the defined processes, (such as coordination of calls for proposals. The Asia Program Officer reviews draft proposals for coherence and donor requirements and manages submission to the donor. The Asia Program Officer may be appointed to a different role in the design process, including taking on lead writing responsibilities, and travel to field if needed. Partnership Development & Management   With guidance from the Senior Program Officer, coordinate partnership negotiation & development, ensuring the necessary teams are engaged, to help further program, country and regional interests. External Representation  With guidance from the Senior Program Officer, represent regional interests and programs with external stakeholders, in concert with the field teams. Strategy, Planning & Learning   With guidance from the Senior Program Officer, support country teams with strategy development and planning.  Facilitate learning across country portfolios and regions and share lessons learned and knowledge of agency resources/tools/best practices/etc. Recruitment and Orientation   Participate in the interview process, providing contextual information on Mercy Corps’ programs and realities of the position, and selection for key positions as identified with the recruiting team. Provide briefings on context, country strategy and programs to new hires (expats) as initial step in the onboarding process.  Internal Communication   In coordination with the Senior Program Officer, support internal communications and ensure knowledge management systems are up to date and accurate to support communication with other teams. Play a greater and more direct role in internal communication management during periods of disaster response. Knowledge Management  In coordination with the Senior Program Officer, ensure management of agency systems and adherence to HQ-related Program Management minimum standards, etc. SAFEGUARDING RESPONSIBILITIES   Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.   Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.   Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.  Supervisory Responsibility The Asia Program Officer position has no supervisory responsibilities.   Accountability Reports Directly To:  Senior Program Officer Works Directly With:  Other HQ Program units and other departments, including Resource Development, Finance, Leadership and Organizational Effectiveness, Legal, Policy and Advocacy, Mercy Corps Counterparts at MC HQ offices in Europe; MC donors and partners.   Accountability to Participants and Stakeholders   Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Minimum Qualification & Transferable Skills Bachelor's degree (or equivalent) in International Relations, Economics, International Development or relevant field required. 2+ years of professional experience in international relief and development, ideally in the Asia region, with demonstrated knowledge of relevant sectoral and operational areas. Experience managing development, implementation, administration and compliance of grant programs (especially for The Global Fund-funded grants, and US Government-funded grants, e.g. USDS BPRM, USAID/BHA, etc.); general program management experience preferred. Experience with proposal development including support and writing with various donors, particularly US Government, private foundations and corporations. Experience with monitoring and evaluation and other learning efforts. Experience representing the organization and its interests to a diverse range of local and international government officials, local civil society organizations, other international organizations, the media and the public preferred. Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint). Prior experience providing program support specifically in the Asia region is a plus. Success Factors  The successful candidate demonstrates the skill, professional maturity and finesse required to provide excellent, timely support to the Asia Region. The Asia Program Officer is a problem solver, who is adept in successfully dealing with issues of complexity. The person in this role is proactive and able to work on their initiative. The Asia Program Officer is a skilled communicator, able to develop and utilize strong relationships with staff, partners and donors. The Asia Program Officer will coordinate with their supervisor and be skilled at building highly effective working relationships with Country Directors and their teams.  The Asia Program Officer will harness the expertise, experience and ideas of Mercy Corps’ diverse program support teams, including members of the Technical Support Unit (TSU), Leadership and Organizational Effectiveness and Social Innovations teams and channel them into impactful partnerships with country programs and the region at large. The Asia Program Officer will work with country teams to ensure that we learn from experience, thoroughly research, analyze context and develop high impact strategies. The Asia Program Officer will be a skilled writer and synthesizer of diverse and complex information, helping teams generate new insights into their work, the needs of their countries and the region and how program impact can be scaled.  

Location:  US, UK or Any Mercy Corps office location  Position Status:  Full-time, Regular, (Temporary: 12 months; the assignment can be extended, depending on business needs). Salary Level: US Starting Salary for this role will be USD $64,000 to $76,000 commensurate on experience. Based on local benchmark for candidates outside the United States.  About Mercy Corps  Mercy Corps is a leading global organization powered by the belief that a better world is possible.   In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions   into action — helping people triumph over adversity and build stronger communities from within.   Now, and for the future.      The Team  Mercy Corps works to achieve real and lasting impact in the world’s toughest humanitarian emergencies. We save lives and help people live with dignity in crises of all kinds. At the same time, we create the conditions to pivot to recovery quickly and effectively. We work wherever local capacity is overwhelmed, connecting people to the opportunities they need to strengthen their community in recovery. Whether it is a sudden shock or a slowly emerging crisis, whether the threat is natural or man-made, Mercy Corps is committed to rapid, needs-driven assistance. Mercy Corps supports a response that is market-driven and leverages the capacities of both traditional and non-traditional aid partners—and ultimately gives people the ability to make their own decisions and secure their own lives and livelihoods.       The Global Emergency Response Team (ERT) provides the agency with timely and effective leadership to prepare for, respond to, and learn from humanitarian emergencies, develops sharp, well-timed and influential humanitarian analysis to inform program design and implementation, and supports agency leadership and regional and country teams with safety and security expertise.       The Position   The Emergency Response Cash and Distributions Program Manager is responsible for the set-up and implementation of Mercy Corps’ distributions, including cash, vouchers and in-kind as relevant, in emergency responses. The position includes coordination between a variety of internal and external stakeholders, an understanding of different program modalities (cash, vouchers, in-kind) and their use, daily management of program activities and program staff ensuring appropriate systems, standards, and support mechanisms are in place to track, analyze and report on and achieve results. The Emergency Response Cash and Distributions Program Manager is an experienced and strong team leader, able to quickly set up, manage and monitor programs in emergencies, and to support the development and mentorship of emergency response team members. S/he is responsible for managing relationships with local partners and international colleague agencies, coordination structures, program participants and communities, local authorities and donor representatives.  S/he contributes to the achievement of agency goals through innovation, program development and expertise in humanitarian programming. This role requires astute skills in relationship building and coordination to facilitate program design, set-up and implementation.      Essential Job Responsibilities     STRATEGY & VISION  Identify new strategic opportunities and position Mercy Corps for high-impact humanitarian response related to distributions (cash, vouchers, and in-kind). Set program direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country, regional, and global-strategy development for emergency response, distributions, and CVA programming.   Develop and organize activities to secure resources for programs and convince stakeholders to provide support. This includes contributing or leading on program development efforts for new proposals related to distribution/cash programming.    Lead programmatic expansion and advise on the appropriate modality (voucher, in-kind, cash) for a response and corresponding distribution requirements (standards, systems, processes, etc.)   Lead on the identification of the most appropriate operational modalities and transfer mechanisms. This will involve need assessment, market assessment, assessments of financial service providers, and liaising internally with the Program team, Finance, M&E, Logistics, etc.  Contribute to the work of CVA and distributions in emergency settings across MC through technical support, advice, engagement and learning with the global emergency response and cash teams at MC.  PROGRAM MANAGEMENT FOR EMERGENCY RESPONSE  Ensure full project cycle management for key steps for cash, voucher, and in-kind distribution processes in emergency settings.  Regularly monitor market conditions and adjust program modalities and response options if necessary, in response to changing conditions.  Oversee distribution start-up and ongoing management and administration of the teams across the various response locations.  Develop and document standard operating procedures following required standards and best practices for registrations, and safe distribution processes for cash, vouchers, and in-kind distributions using the selected service provider(s).  Develop and document distribution plans clearly and collaboratively effectively with other MC and partner team members for the implementation of high quality and accountable distributions.   Identify appropriate targeting criteria and beneficiary selection and implement the program assistance work, with particular attention and care to gender, inclusion, and specific needs of vulnerable populations. Ensure this is adapted based on context and humanitarian needs, as well as in line with a coordinated humanitarian response approach.   Provide clear communication with affected communities regarding targeting criteria, entitlements, how to access assistance and feedback.  Ensure program implementation is on time, target, and budget.    Facilitate adaptive program management and revise distribution processes, systems, and monitoring as needed to improve program performance and quality.   Establish and maintain effective program reporting, monitoring and evaluation, and feedback mechanisms are in place for both internal and external use. Ensure filing adheres to internal and donors' regulations and is regularly maintained.  Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.  Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.  Facilitate risk assessments, monitoring, and mitigation planning for all distributions (cash, in-kind, vouchers).  Proactively identify and address risks.  Undertake, when necessary, feasibility assessments for cash or voucher or in-kind programming, including leading data collection and analysis for market, risk, or payment mechanism assessments, and use that information to support appropriate program design  Advocate for the use of cash and voucher modalities where feasible and appropriate and support MC teams and other partners to incorporate CVA approaches into emergency programming.    TEAM MANAGEMENT Advise on the appropriate team structures for the emergency response distributions, including implementation, monitoring, and learning. Develop and implement a capacity-building plan to ensure all program, finance, and supply chain staff involved in cash and voucher programming have appropriate knowledge and skills related to market-based programming  Assist team members with information, tools and resources to improve performance & reach objectives.  Promote a team culture of accountability, communicate expectations, and provide constructive feedback informally and formally via regular one on ones and performance reviews.  Create and sustain a work environment of mutual respect where team members strive to achieve excellence.  Hire, orient and lead team members as necessary.    FINANCE & COMPLIANCE MANAGEMENT  Manage financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures. Oversee the program budgets, project cash flow, and expenditures.  Advise and guide teams with the development of budget specific to cash, voucher, and in-kind distribution programs in emergency settings.     REPRESENTATION & COORDINATION Identify, build, and manage collaborative partnerships with donors, local authorities, cash working groups, local partner organizations, and other stakeholders. Communicate effectively to ensure overall project targets and donor obligations are met.  Liaise with the selected financial service provider(s) on operational planning to ensure that program participants receive assistance as smoothly as possible.  Work to use MC positioning and learning in emergency response to influence the wider use of distributions and CVA modalities and improve the quality of response for all actors.     SECURITY  Ensure compliance with security procedures and policies as determined by country leadership. Proactively ensure that team members operate in a secure environment and are aware of policies.    SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.  Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.  Supervisory Responsibility  The Emergency Response Distribution and Cash Program Manager will manage the Program Team members.     Accountability   Reports Directly To:   VP of Emergency Response, with dual technical management line to Senior Director of CVA; country program leadership team while on assignment   Works Directly With:  Members of the global ERT and cash teams, regional and country technical and program leadership while on assignment, support teams (operations, finance, security, HR and logistics) while on assignment. Works very closely with Global Distribution Quality Advisor.      Accountability to Participants and Stakeholders   Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.     Knowledge and Experience  Bachelor’s Degree or equivalent in international studies, economics or another relevant field. 4+ years of professional experience in development program management experience and international relief, in emergency program management.  Previous demonstrated experience in distributions including cash, vouchers, and in-kind items in emergency settings.   Strong understanding and experience of program design and proposal development on cash and distribution programming in emergency settings.   Strong understanding of and capacity to conduct basic market assessments, analysis, monitoring and experience, coordinating implementation with service providers.  Solid understanding of logistics, supply chain, and operational management related to implementation of distributions including cash, vouchers, and in-kind items.    Strong program management skills required. Pre-certification in PMD Pro or equivalent program management certification preferred.   Demonstrated ability to manage and communicate effectively with ethnically diverse team members of varied work styles.  Demonstrated flexibility and creativity in planning and problem solving.  Proven ability to learn quickly, lead a program to achieve stated results and objectives.  Experience with the development, implementation & compliance of USAID/BHA, FCDO, ECHO and other humanitarian donors and funded programs.  Ability to effectively represent Mercy Corps and its interests to key stakeholders.  Experience working with local authorities, national and international NGOs.  Effective verbal and written communication, multi-tasking, organizational and prioritization skills.  Previous experience working in insecure environments.  Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.  Knowledge of Sphere standards and other training in humanitarian response preferred.    Success Factors   The successful Emergency Response Distribution and Cash Manager will combine exceptional management skills and experience in maintaining donor and partner relationships and internal team collaboration.  S/he will have an outstanding ability to develop, implement and manage programs within the current and future program structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural teams and capacity building, individual staff development and strong mentoring skills.      S/he will have a high level of adaptability and adjust to the constantly changing working environment. S/he will have previous experience in implementing large scale emergency programs in insecure and conflict contexts and setting up cash, voucher, and in-kind distribution program activities. Prioritizing, problem-solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.     Living Conditions / Environmental Conditions   The roving position is based ideally in a Mercy Corps HQ location, or MC location where the candidate already has the required work authorization. This role requires up to 65% of time spent on assignment, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Base location requires ability to deploy within 72 hours, dependent on visa, and connectivity to enable remote work from home.   Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. 

Location:  United States, Colombia, open to other Mercy Corps office locations.  Position Status:  Full-time, Exempt, Regular. Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.    About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.   About Mercy Corps Ventures Mercy Corps Ventures  (MCV) invests in and catalyzes venture-led solutions to increase the resilience of underserved individuals and communities. Founded in 2015 as the impact investing arm of Mercy Corps, we’ve supported 53 early-stage ventures to scale and raise over $450 million in follow-on capital and reach over 25 million end users with impactful products and services. 44% of our portfolio has at least 1 female founder. It centers around resilience-building solutions in adaptive agriculture and food systems, inclusive fintech, and climate-smart technologies, so that those living in frontier markets can withstand disruption and plan for the future. Through capital and support, piloting new approaches, action-oriented insights, and rigorously managing impact, we catalyze the ecosystem toward smarter, more impactful investments.   At MCV, we transparently share our insights with the wider ecosystem to build the evidence base around the potential and possibility across emerging markets within the tech, innovation and startup ecosystems. As we operate at the earliest stages of innovation, our goal is to de-risk the innovation cycle and attract new funders and capital.   Communications & Brand Manager The Communications & Brand Manager is critical in achieving that mission, as this role is MCV’s voice to the world - ensuring our work and results are discovered and seen around the world, to ultimately influence the tech ecosystem for good.  This is the role for you if:  You are a highly skilled storyteller and communicator  who prepares accessible multimedia content digestible for wide audiences by translating deep technical insights from our team and portfolio companies You are a strategic brand builder  eager to drive our brand through online channels (X, formerly known as Twitter, LinkedIn, Medium), events, key partnerships and other channels where appropriate, ensuring consistency across all platforms. You have strong professional experience with/in media  and are excited to expand MCV’s media presence by building on and expanding your networks with media.  You have an understanding of content trends for the startup , tech and innovation ecosystems across emerging markets (mainly Africa and Latin America), as well as a demonstrated interest in businesses and technology as a force for good, particularly for financial and climate resilience You can lead strategic communication and branding initiatives  to enhance MCV’s visibility and reputation. You have a data-driven approach  to analyzing communication campaign performance and making adjustments based on data. See our Medium page for our recent insights .    Essential Responsibilities    COMMUNICATIONS (70%) The role is responsible for preparing and packaging internal insights into digestible content for wider audiences, taking content from 80% to 100% - making sure it’s accessible for our target audiences. This includes all insights-related marketing and communication: Contribute to Content Strategy:  Identify, pitch, and propose strategic content (articles, reports, interviews) and media opportunities to expand MCV’s influence. Develop Content Strategy in collaboration with the Management team that is aligned with key topics and trends. Content Management:  manage MCV content strategy and calendar in coordination with functional teams.  Content Development:  Produce and package communications pieces for external audiences by leveraging insights generated by MCV functions, including the Annual Impact Report, Why We Invested blogs, thought leadership pieces and pilot launch and endline announcements. Manage Content Promotion:  Develop and drive our social media and monthly newsletter strategy, promoting all owned content, including fund and portfolio news through MCV-owned and external channels. Design and deliver communications   and marketing initiatives to profile MCV’s insights, in collaboration with key members of the MCV team Manage media outlets:  You build and manage relationships with all relevant media outlets. Including engaging media by pitching op-eds, issuing press releases, and facilitating interviews with team spokespeople in collaboration with the Mercy Corps PR team and/or other media agencies. Manage and grow reach and engagement with our content (current and future - including website, Medium, social media, newsletter, etc).  Oversee Measurement:  provide ongoing data-driven analytics and regular reports on our content marketing performance, and optimize based on results. MESSAGING & BRAND MANAGEMENT (30%) The role is responsible for ensuring that our messaging and brand are consistent across all internal and external channels and are strong, clear, and differentiated. This includes activities such as:  Brand audit of MCV and peers to understand how MCV can better differentiate and stand out.  Oversee the MCV messaging platform and updates to core materials (website, pitch materials, social media channels, etc) . Support the team with understanding key messaging. Oversee key messaging for media, events, publications, fundraising etc.  Production and management of brand style across visual artifacts (brand guidelines, internal templates, etc), including working through strategic branding initiatives. SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. Supervisory Responsibility This role may include the direct management of marketing and communications team members, part-time consultants and vendors.   Accountability  Reports Directly To:  Senior Director of Strategy and Operations, Mercy Corps Ventures   Works Directly With: The Mercy Corps Ventures team Select Mercy Corps research and communications team members Relevant vendors (such as researchers, copy-editors, designers, media partners, etc.) Relevant consultants. Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.   Minimum Qualification & Transferable Skills Bachelor’s degree or equivalent and 5+ years of experience in branding and communications, ideally in the tech or startup sector (i.e. accelerators, incubators, service providers, VC funds) or a related field. Track record in creating and executing brand and communication strategies from start to finish Experience in creating high-quality multimedia content for a variety of communication channels in English Existing network and relationships among journalists, industry publications, peer networks, industry events, and a social media presence Excellent communication skills, both written and verbal Strong writing and proofing skills (backed by samples) and excitement to produce external materials related to the emerging markets startup tech ecosystem including writing, copy-editing, and production of insights. Experience in climate tech or financial inclusion is a plus. Proficiency in digital marketing strategy, tools, and tactics for insights dissemination Capacity to work independently and collaboratively in a fast-paced environment and take direction and feedback from results-driven colleagues constructively Success Factors  We are a low-ego, collaborative team and these traits are essential for any candidate, and especially for an inherently cross-functional role such as our Communications and Brand Manager. We are looking for a team-oriented individual who works collaboratively in a high-performance environment. The ideal candidate should have creative solutions to working across multiple teams to draw out insights and have experience with, or the desire to work in, a small and agile team. They should value the diversity of a global team, and bring an authentic, diverse perspective and set of experiences to our growing team. We are a fully remote team, so any candidate should be comfortable with a primarily digital environment.  The ideal candidate must have excellent communication and interpersonal skills, and should have the desire and ability to be part of a highly collaborative, dynamic, mission-driven, and team-oriented culture.

Location:  Portland, OR; Washington D.C.; or US Remote  Position Status:  Full-time, Exempt, Regular (Temporary: 1 year assignment)  Salary Level:  US Starting Salary for this role will be USD $64,000 to $76,000 commensurate on experience. Based on local benchmark for candidates outside of the United States. Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.      About Mercy Corps  Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.  The Team Mercy Corps works to achieve real and lasting impact in the world’s toughest humanitarian emergencies. We save lives and help people live with dignity in crises of all kinds. At the same time, we create the conditions to pivot to innovative and transformative recovery quickly and effectively. We work wherever local capacity is overwhelmed, connecting people to the opportunities they need to strengthen their community in recovery. Whether it is a sudden shock or a slowly emerging crisis, whether the threat is natural or man-made, no matter how complex the environment, Mercy Corps is committed to bold, rapid, needs-driven assistance. Mercy Corps supports a response that is market-driven and leverages the capacities of both traditional and non-traditional aid partners—and ultimately gives people the ability to make their own decisions and secure their own lives and livelihoods.  The Global Emergency Response Team (ERT) provides the agency with timely and effective leadership to prepare for, respond to, and learn from humanitarian emergencies, develops sharp, well-timed and influential humanitarian analysis to inform program design and implementation, and supports agency leadership and regional and country teams with safety and security expertise.   The Position The Knowledge and Learning Senior Analyst is a member of the Global Emergency Response team (GRT), and is responsible for the development and implementation of an emergency response learning and knowledge management system and approach for the ERT. The Senior Analyst will work cross-functionally to optimize systems and response processes and procedures to ensure continuous improvement and adaptation of lessons learned and best practices to enhance emergency response at Mercy Corps. In addition, the Senior Analyst will support with tracking of Organizational Priority Indicators, FY25 organization priority on the ERT tracking, as well as department performance data collection and analysis.   The Senior Analyst will serve as a thought partner to the VP of Emergency Response, the ERT, and with internal stakeholders across the broader organization, helping to ensure accountability and alignment within the team and synergy across complementary agency efforts. He/she will work closely with the global program quality, evidence and learning, and technical teams as required.   Essential Responsibilities STRATEGY & VISION Contribute to the agency’s organizational design changes in relation to the response architecture to optimize performance, support testing of new ways of working, and drive greater impact.  Help ensure harmonized roll out of the Humanitarian Response Approach, appropriate sequencing of related initiatives, and allocation of resources to build necessary capacities to deliver on the strategy.  KNOWLEDGE MANAGEMENT & LEARNING ACROSS EMERGENCY RESPONSES  Directly contribute to the development of a common standard/approach around higher-level emergency response learning across emergency responses, taking into consideration both operational, programmatic and organizational learning at a higher level, in collaboration with ERT leadership, the PaQ and Evidence and Learning Teams.  Lead, facilitate or contribute to regular learning and reflection activities like emergency response (taking into account both programmatic and operational considerations) after-action reviews, real-time evaluations and functional reviews and pause and reflect exercises.  Integrate and apply lessons learned into the design or revision of response processes and procedures, operational initiatives, business support function shifts, organizational structure, etc. Stay abreast of new trends, innovations, and practices in learning, data management and knowledge management for their embedment and for continuous improvement. MEASUREMENT & ACCOUNTABILITY Develop ERT performance indicators and other key data points including organization and FY priority indicator/activity tracking for the ERT department. Work closely with the Senior Program Officer on tracking and progress reporting. Develop and/or enhance data collection systems and processes for the ERT (including mapping data flows) and feed into relevant agency dashboards.  This should include helping to better track and analyze the work MC does across its global portfolio on emergency response.  INTERNAL COORDINATION Ensure that ERT work streams and collaboration with other departments is harmonized, consistent, and appropriately sequenced for maximum impact. Support the deepening of partnerships between ERT and Global Programs Team (including PAQ, SLT, etc.) and Global Support functions to ensure connectivity between ERT’s goals and the rest of the agency, such as ensuring ERT participation in relevant cross-functional working groups. Design, facilitate and/ or document team meetings, workshops, and other efforts to incorporate learning, evidence, and data into ERT decision-making, work planning, or reporting processes. INFLUENCE & REPRESENTATION Represent the ERT VP and Mercy Corps as requested at key internal stakeholder and leadership meetings. Communicate effectively to the ERT, and other internal stakeholder groups to ensure they are equipped with necessary data, evidence, and learning to contribute to decision-making around and overall engagement with the strategy Liaise with and maintain productive relationships with all stakeholders, including Executive Team, country teams, other headquarters functions, and donors; build mutually rewarding professional relationships inside Mercy Corps at all levels. SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options Supervisory Responsibility The Knowledge and Learning Senior Analyst may manage consultants as necessary.  Accountability Reports Directly To: Senior Program Officer  Works Directly With: VP of Emergency Response and wider ERT team members, as needed, and the Program Performance and Quality, Technical Support, and Strategy Realization teams.  Coordinates With:  a variety of internal stakeholders engaged in strategic planning, strategy realization, program performance, knowledge management and learning Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Minimum Qualifications and Transferable Skills Bachelor’s degree in or equivalent in a relevant field. 5+ years’ program experience at an international NGO, non-profit organization, or other relevant entity. Handle negotiations and facilitate planning processes, including delicate transitions. Strong organizational skills and ability manage time efficiently, meet deadlines, and work both independently and as a part of a team. Demonstrated ability to develop, coordinate, and deliver cross-functional/ multi-team work plans in a consultative or participatory way. Collaborative work style that contributes to a positive team environment and builds strong relationships with people from all backgrounds, genders, cultures, and viewpoints. Critical thinking skills and proven ability to problem solve and follow up appropriately; Excellent communication skills, both written and verbally; demonstrated ability to produce high-quality polished, professional reports, presentations, and other materials Strong facilitation skills, excellent writing skills, and ability to pay close attention to detail while also seeing the big picture; ability to produce compelling, polished, professional documents and presentations for a variety of audiences. Adaptable, resourceful, and able to multitask and deliver under pressure; comfort with ambiguity and complexity preferred. Proven excellence in interpersonal skills and a high level of personal initiative. Proficiency in Arabic, Spanish, or French preferred. Willingness and ability to travel to Mercy Corps project sites and field locations, including traveling to insecure environments, is required up to 30%.  Success Factors The successful candidate must be a self-starting multi-tasker, able to manage competing priorities and demonstrate a keen understanding of the larger picture while remaining focused on and able to handle the details.  They are a problem-solver, adept in successfully dealing with issues of complexity.  They must demonstrate patience, initiative, and flexibility.   Building on their program management, operational expertise, and leadership experience, they are an effective communicator both verbally and in writing, as well as a good listener, able to understand different perspectives and are open to feedback. They are a proactive team player, and an equally strong convener and facilitator with the ability to meaningfully engage teams in inclusive processes designed to shape the agency’s strategic direction.  The Senior Analyst is experienced working across departments and country-based teams, an expert liaison with critical organizational counterparts in regional, country and headquarters offices.  The Senior Analyst has relevant experience driving participatory processes to build consensus as well as a practical understanding of how to engage different stakeholders, including senior leaders, to drive impact and organizational change. They are willing to challenge the status quo, speak up and speak out on key issues, and engage in constructive debate and sensitive conversations with agency stakeholders at all elevations of the organization.

Location:   US, UK, NL, open to other Mercy Corps locations.  Position Status:  Full-time, Exempt, Regular (Temporary: 1 year assignment)  Salary Level: US Starting Salary for this role will be USD $76,000 to $91,200 commensurate on experience. Based on local benchmark for candidates outside of the United States. Valid unrestricted work authorization in the country in which you will be based is required at the time of application for this position.       About Mercy Corps  Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.     The Team   Mercy Corps works to achieve real and lasting impact in the world’s toughest humanitarian emergencies. We save lives and help people live with dignity in crises of all kinds. At the same time, we create the conditions to pivot to recovery quickly and effectively. We work wherever local capacity is overwhelmed, connecting people to the opportunities they need to strengthen their community in recovery. Whether it is a sudden shock or a slowly emerging crisis, whether the threat is natural or man-made, Mercy Corps is committed to rapid, needs-driven assistance. Mercy Corps supports a response that is market-driven and leverages the capacities of both traditional and non-traditional aid partners—and ultimately gives people the ability to make their own decisions and secure their own lives and livelihoods.   The Global Emergency Response Team (ERT) provides the agency with timely and effective leadership to prepare for, respond to, and learn from humanitarian emergencies, develops sharp, well-timed and influential humanitarian analysis to inform program design and implementation, and supports agency leadership and regional and country teams with safety and security expertise.      The Position   The Emergency Response Program Lead is a member of the Global Emergency Response Team (ERT) and is responsible for the leadership of Mercy Corps programs in a specific emergency response and supervision of a response program team. This includes program quality and accountability, and performance management – all aspects of a rapid, high quality program implementation in a response. The Emergency Response Program Lead is an experienced emergency responder and senior leader who can effectively navigate within the humanitarian system and acts as Mercy Corps’ representative to the coordination systems, donors, partners, and communities. This is a deployable role, and the team members will have multiple assignments throughout the year in support of or to lead on emergency program responses.  The role may also support assignments related to preparedness efforts.      The incumbent will respond effectively to an evolving environment with impactful and high-quality humanitarian programs. They will be directly responsible for supervising program team members; leading teams to identify, design, fundraise for and deliver high-quality programs and working with the support structures to implement those programs; ensuring efficient management of funds and timely reporting on program outcomes and budgets. The Emergency Response Team Lead may also deploy to support an existing Mercy Corps country team starting-up an emergency response and report into the country leadership structure. When not on assignment for an emergency program response, the Response Program Lead will work on various projects, including emergency procedures, tools, and systems and providing technical advisory support to existing high-risk country programs, preparedness and start-up emergency programs, including in assessment phase.  Essential Responsibilities   STRATEGY Develop, lead and implement response strategies for new/emerging crises, in collaboration with country leadership and teams.   Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to response wide strategy development.  Develop and organize activities to secure resources for programs and enable stakeholders to provide support. Provide leadership on the overall vision and response strategy for both new and existing responses.   LEADERSHIP & TEAM MANAGEMENT Oversee program start-up and ongoing program management and administration of teams across various field locations. Ensure program participants are effectively targeted according to established vulnerability criteria. Develop and oversee program implementation strategies, including partnership frameworks, participants targeting, distribution process as well as WASH, Psychosocial and capacity building of partners as needed. Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts. Proactively manage the response program team members and provide an example of inclusive leadership to the whole response. Hire and supervise team program team members, communicating clear expectations, providing regular and timely positive and constructive feedback, and providing documented performance reviews. Establish and sustain a positive, collaborate work environment of mutual respect where team members strive to achieve excellence and cultivate resilience and well-being under challenging situations. Contribute to team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes. When applicable, support training sessions for program team members as well as capacity strengthening efforts for high-risk country programs on emergency program management systems and protocols. PROGRAM OPERATIONS MANAGEMENT Oversee program quality and effectiveness by ensuring programs are based on assessment of emergency needs, sound design principles, robust technical quality and utilize Mercy Corps and donor required M&E systems. Oversee budget management of sub-grantees/sub-contractors, if applicable. Ensure technical quality of response programming through collaboration with, and drawing on support from, Mercy Corps' Technical Support Unit, where needed. Fulfill Mercy Corps’ Program Management and MEL Minimum Standards based on organization-wide guidance. Ensure all interventions adhere to Mercy Corps’ policies, including our  Ethics Policies  and associated guidance.  Ensure all interventions adhere to Sphere standards, Do No Harm principles and program participant accountability standards. INFLUENCE & REPRESENTATION Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders during an emergency response. While on assignment, actively engage in humanitarian coordination systems and ensure Mercy Corps is well represented and engaged in relevant programmatic and operational coordination bodies.   Ensure overall project targets and donor obligations are met. Demonstrate flexibility, resilience, and ability to maintain positive relationships and composure. Maintain high ethical standards and treat people with respect and dignity. Exhibit an awareness of their own strengths and development needs. SAFETY & SECURITY Ensure compliance with security procedures and policies. Contribute to creating a secure environment for team members. FINANCE & COMPLIANCE Working closely with the Finance Manager/Director, establish and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures. Ensure compliance with donor and Mercy Corps regulations related to emergency programming. Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget. HUMAN RESOURCES, SAFEGUARDING AND DIVERSITY Ensure good people practices in our emergency responses. Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff. Ensure Mercy Corps’ ethics policies and associated guidance is followed, and that related systems, approaches and understanding is in place at the outset into every response.  Collaborate with the People Manger/Director to support the on-boarding of senior team members, ensuring they are set up for success and familiar with agency systems, procedures, and protocols. Support Mercy Corps global and regional initiatives for human resources, including safeguarding and diversity, and talent development. SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. Supervisory Responsibility  When deployed, the Emergency Response Program Lead will manage the Response Program team members.      Accountability   Reports Directly To:    VP of Global Emergency Response Team; dual line to hiring manager in-country or at the region while on assignment.   Works Directly With:  Global Emergency Response Team and wider Program Department, regional and country leadership, relevant HQ departments and technical teams.     Accountability to Participants and Stakeholders  Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.     Minimum Qualification & Transferable Skills  KNOWLEDGE AND EXPERIENCE 5+ years of field experience in international relief and development programs, including demonstrable success in managing development programs in transitional environments. 5+ years of senior-level leadership, capacity building and field management experience. Existing Program Management Certification a plus. Excellent oral and written English skills required; proficiency in Arabic/French/Spanish is a plus. Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).  TECHNICAL COMPETENCIES: Understands Sphere Standards and ensures they are met. Can conduct rapid needs assessments, in line with Mercy Corps’ approach and industry’s best practice. More than 50% of Mercy Corps’ responses are cash/voucher-based (CVA) programming so it is recommended that any Emergency Program Manager possesses the following competencies: Understands theoretical and applied knowledge about CVA Can develop SOPs in line with Mercy Corps’ Minimum Standards (on CVA and Goods Distribution) Can identify and initiate setup of payment mechanisms Knowledge and experience with implementing other emergency response work on WASH, NFI/shelter, and protection mainstreaming.    FUNCTIONAL COMPETENCIES Possess project management skills and applies PM@MC minimum standards for all phases of the project cycle.  Can oversee and implement participatory assessment processes Can oversee program budgets, project cash flow and expenditures. Understands donor regulations and compliance (USAID, ECHO, DFID, UN, etc.) Effectively manages teams/people and apply relevant Mercy Corps’ procedures and approaches. Supports team members through capacity building. Possesses basic understanding of procurement and logistics. Can ensure feedback from crisis-affected people and other stakeholders is incorporated in program design, implementation, and learning. Can ensure team members operate in a secure environment and are aware of policies. LEADERSHIP COMPETENCIES Recognizes opportunities for innovative action and creates an environment where alternative viewpoints are welcomed. Drives impact by building high performing teams. Broadens influence by role modelling, strong collaboration skills with other teams and leveraging networks.  Success Factors   The successful Emergency Response Program Lead will skillfully leads high impact and high-quality Mercy Corps’ programs that align with our organizational Pathway to Possibility, our Humanitarian Response Approach and regional priorities.   The Response Program Lead will combine exceptional management skills and experience in running emergency programs. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The Response Program Lead will also have proven experience with cross-cultural teams and capacity building. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability and thrive in an evolving and changing environment while taking care of self and others.

Location:  Portland, OR; Washington D.C.; or US Remote Position Status:  Full-time, Exempt, Regular Salary Level:  US Starting Salary for this role will be USD $67,200 to $79,800 commensurate on experience. Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.         About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.   Department Summary The People Team ensures that Mercy Corps attracts, develops, and retains the best global talent who will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. Our aim is to drive strategic thinking and planning at all levels of the organization; create a talent management framework that supports team members achieve their highest potential, drive people practice that promote the organizational culture. To achieve this, we align conversations on developing team members and leaders; enhance team member experience with HR services; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment. Position Summary The Senior Data and Reporting Analyst – People Systems will support the development, resourcing, and execution of a long-term data and reporting strategy for the global People team. The goal is to report on and analyze the employee life cycle and elevate the use of and be the ambassador or people data in decision making. This will be accomplished through the implementation of the data strategy created by the People Systems and Analytics Director. This encompasses data definitions, data cleanse and data use and optimization. The focus will include the design and development of reports, data visualizations, integrations, and data quality improvements using tools including UKG Cognos, Jobvite Analytics, and Power BI. This role involves ongoing and focused engagement with stakeholders globally to analyze business processes and gather requirements. In addition to the technical aspects, this role will lead training and engagement efforts to elevate organizational understanding and utilization of People data.   Essential Responsibilities: PEOPLE DATA AMBASSADOR Support the implementation of the holistic global people data and reporting strategy that contributes to organizational and People team goals. Identify and include enhancements to the people data strategy. Be an ambassador of people data and reporting across the agency. Partner with the Data Reporting & Analytics team, developing strength in knowledge of complex data and systems topics, functional reporting and analysis capabilities, and stakeholder engagement skills. Build relationships and partner with global/agency wide teams to assess what the needs, opportunities, and challenges are and how people data can support.   BUSINESS ANALYSIS AND ENGAGEMENT Work with global teams to help them identify the questions they want to answer and problems they want to solve using People data. Analyze business processes and systems, identifying opportunities to improve data quality and integrity through system configuration and user training. Design and monitor engagement, communications, and training efforts to increase organizational understanding and utilization of People data. Update, enhance and maintain internal documentation, user guides, and training content related to data and reporting within people systems. Develop a suite of training assets in line with strategic goals in partnership with System Admin & Operations function (guides, manuals, videos, etc.). Supports system admins and end users on newly implemented functional and ongoing process improvements.   REPORT DEVELOPMENT & ANALYSIS Oversee the development and maintenance of People data reports that identify trends throughout the employee lifecycle, including but not limited to recruitment, onboarding, internal movement, performance, turnover, and diversity & inclusion. Partner with the People Systems and Analytics Team, subject matter experts, and system vendors to design and develop data, integration, and reporting products  Partner with PSTA Director to develop and improve complex reports in UKG Cognos that meet stakeholder requirements, with a focus on solutions that can be consistently produced on demand and that can track key metrics over time. Develop and improve data visualizations and dashboards directly in UKG Cognos and external tools including Power BI. Manage data conversion and systems integration (extraction, transformation, load, validation). Manage the configuration, testing, and deployment of reporting and business intelligence capabilities based on approved designs in collaboration with partner systems admins, SMEs, and IT.   PRODUCTION SUPPORT Oversee the intake and prioritization of report requests in Jira, defining and maintaining criteria and service level agreements for the development of new reports. Coordinate resolution of system and report defects with the People Systems team, other system owners, and external vendors Provide support to the broader People Systems team for system support requests during high volume periods.   SYSTEM/DATA SECURITY AND PRIVACY Maintain integrity for the privacy and security of people's data, identifying risks and creating structures and safeguards to protect team member information. Maintain compliance with security procedures and policies as determined by IT and operational leadership. Implement improvements to people data security, privacy, and retention policies and procedures  Develop user guides and training materials on the proper access and use of People systems and data with knowledge of data protection laws across the countries we operate.   SAFEGUARDING RESPONSIBILITIES Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options Supervisory Responsibility The Senior Data and Reporting Analyst has no supervisory responsibilities.   Accountability  Reports Directly To:  Director - People Systems and Analytics Works Directly With:  People Team Leaders, All Country HR Teams, Strategy and Learning, Finance, IT, PSAT Managers, UKG   Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.   Minimum Qualification & Transferable Skills  Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field. 4+ years of professional experience in process analysis and/or systems implementation in a global analyst role. 3+ years of experience in reporting, information analysis, and problem-solving within an HR and/or systems environment. Experience in UKG Pro, Jobvite, Informatica, or Cognos BI is required. International/multi-country/continent HCM experience is strongly preferred. Experience with an HR, recruiting, or learning management system is preferred. Demonstrated experience in enhancing data strategy and implementing data strategies. Proven history of strong stakeholder and vendor management. Proven history of providing excellent customer service. Ability to communicate with technical and non-technical users, and an understanding of cloud-based applications, data governance, and BI are required. English fluency is required. Ability to follow procedures, complete tasks with high-quality outputs, meet deadlines, and work cooperatively with team members. Effective organizational and interpersonal skills; strong written and verbal communication. Experience or certification in project management is a plus. Proficiency in SQL, C# or JavaScript is a plus. Success Factors  A successful candidate will be able to support technical and non-technical stakeholders towards effective data driven decision making. They will be action-oriented, adaptable, results-driven, and comfortable with change. The Senior Data and Reporting Analyst will be able to meet deadlines through strong organizational skills, attention to detail and the ability to successfully manage multiple priorities and tasks while having an even temper, a problem-solving attitude, and the ability to maintain positive relationships under difficult or heated circumstances.  A successful Senior Data and Reporting Analyst can demonstrate a strong ability to develop and oversee an array of diverse analysis works and reporting projects with the aim of delivering successful business outcomes. They can influence, energize, and motivate others, regardless of position. An authentic passion for work is important along with a resilient spirit and ability to gracefully deal with adversity and ambiguity, making sense out of chaos. They should have the comfort and ability to interact with senior leaders, team members from different backgrounds and countries, a sense of humor is always appreciated.

Location: Portland OR Position Status: Full-time, Exempt, Regular Minimum Starting Salary: $80,000 commensurate with experience About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. The Information Technology Department Summary The Information Technology Department ensures that Mercy Corps’ global workforce has the infrastructure, security, support, and technology they need to fulfill their critical missions. The Position (IT Security Administrator) The IT Security Administrator will work to strengthen the agency’s overall cybersecurity posture. This person will be a member of the Information Security team, leading on developing and maintaining global information security policies. This position will have a significant role in the formation and implementation of a global information security program based on the Center for Internet Security (CIS) controls and protocols. They will also develop, implement and maintain a Privilege Access Management system, acting as the subject matter expert providing the first line of support throughout the agency. The IT Security Administrator will work with our cybersecurity partner to oversee various services provided such as Threat Hunting and Response, Continual Vulnerability Scanning and Mitigation. This person will respond to all cyber security incidents, investigations, mitigations and reporting. This person will also work with M365 and SharePoint administrators to ensure effective security practices are in place around data access and sharing. This position must have a strong understanding of the security implications of Identity management and SSO technology. This person should have a strong background in systems / network administration to provide backup support for network infrastructure administration including support of Linux and Windows servers. They will work to improve the availability, supportability, security of servers, networks, and applications, contribute in developing and administering Mercy Corps cloud hosted platforms.  Essential Responsibilities  Develop and implement Global Information Security policies and protocols based on CIS controls. Monitor, report, and respond to security alerts in the M365/Intune environment (such as reporting around non-compliant devices, devices that are not encrypted, or other security related alerts / reports in our M365 tenant) Determine security violations and vulnerabilities by conducting periodic audits. Identify, report on and mitigate risk within the Mercy Corps Information Technology ecosystem Implement security improvements by assessing current situations, evaluating trends, and anticipating requirements. Improves system security by implementing and managing security controls Prepare reports and action plans during security events Reviews and coordinates remediation of vulnerabilities identified in Security Scans Provide back-up support for administering and maintaining network equipment, including firewalls, routers, and switches. Provide backup support for Virtual environments including computer storage and networking. Ensure secure operation of all servers and services through the use of security and encryption tools such as SSH and SSL. Monitor system logs and activity on all servers. Document and log all changes to system software and configurations. Identify, maintain, and use software tools for network operations and management as necessary. Provide technical support for source code control system and issue tracking system. Supervisory Responsibility None Accountability  Reports Directly To: Director, Global Infrastructure and Support Works Directly With: Data Protection and Privacy Team, Data Services Team, Global Security Team Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Minimum Qualification & Transferable Skills Bachelor's degree in Computer Science or related field or equivalent experience. Proven experience in IT policy and procedure documentation Knowledge of Information Security Frameworks (CIS, NIST or other similar framework) 2+ years experience in network security, threat protection and prevention 2+ years experience with cloud hosted platforms 5+ years experience with Linux server administration 5+ years experience with Windows server administration (AD, DNS, Group Policy) 2+ years experience with virtualization infrastructure, preferably VMware 2+ years experience with network and wireless administration, preferably Cisco Meraki Familiarity with version control system, preferably Git Must have strong understanding of cloud computing architecture Proficiency in one or more scripting or programming languages strongly desired Familiarity with Identity Management Tools, Okta preferred Success Factors  The IT Security Administrator will be able to work independently and collaboratively with multi-disciplinary teams. They will be an effective verbal and written communicator, and have the ability to prioritize and manage work according to critical project timelines. They will be highly organized, detail oriented, and able to put big ideas into a tangible form. They will have strong technical and analytical skills and be able to develop new approaches to complex integration and interfacing problems. A sense of humor is greatly appreciated. Living Conditions / Environmental Conditions This position will be based in Portland, OR. Remote work possible. Travel will be limited. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC  and have signed on to the   Interagency Misconduct Disclosure Scheme .  We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to  Mercy Corps Code of Conduct Policies  and values at all times. As a safeguarding measure, Mercy Corps screens all potential US-Based employees. Any offers of employment or continued employment are dependent on the successful completion of the screens which include, but are not limited to our Background Check and Interagency Misconduct Disclosure Scheme processes, Diversity, Equity & Inclusion Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development Covid-19 Vaccine Policy for US-Based Employees Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities. For new employees this requirement goes into effect  within 10 business days of employment.   Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.