House of Ruth MD

Position Summary:   The Bilingual Administrative Coordinator is responsible for overseeing the daily site operations at HRM’s Highlandtown office site, a site that conducts business in both English and Spanish.  The Administrative Coordinator is the first contact the public has with House of Ruth Maryland at the Highlandtown office and is responsible for setting a helpful, welcoming, and informed tone for visitors. Many of the individuals seeking services at the Highlandtown office have experienced multiple traumas.  In addition to intimate partner/ sexual violence (IPSV), many have also experienced violence during the immigration process, violence in their home country, and community based violence that includes discrimination and hate crimes.  These complex traumatic events shape how survivors  interact with the people around them, and the Administrative Coordinator must be comfortable engaging traumatized people, who may present for assistance in a variety of emotional states and not always be clear about what they are seeking from us.  The Administrative Coordinator engages visitors with sensitivity, with safety in mind, and assists visitors in getting to the right person to address their needs in an efficient and confidential manner.  The Administrative Coordinator is also primarily responsible for the ensuring the day to day operations of the Highlandtown office site run smoothly, coordinating schedules for coverage, site and community events; managing the use of spaces on site; interacting with vendors; and managing the food pantry logistics.  Much of the work is self-directed and this position works daily to handle a wide range of situations, relying on sound judgment to accomplish goals. Standard Schedule:   Standard hours for this position are Monday- Friday, starting at 9:00 am and finishing at 5:00pm.  This position is based on site 95% at HRM’s Highlandtown location.  Local travel around the Baltimore Metropolitan area encompasses up to 5% of the position.  Primary Responsibilities: Carries out routine office activities such as answering a multi-line phone system in Spanish and English, fielding questions, routing calls, mail handling and distribution, maintaining office and building supply inventory, making service referrals, and other tasks as needed. Acts as the primary staff member for coverage at the Highlandtown office site; works with HRM staff to create a fair and reliable backup coverage system, ensuring two people are in the building at all times. Maintains an efficient, professional, and pleasant environment, troubleshooting office equipment problems, and arranging for and coordinating office equipment repair. Manages the Highlandtown schedule of events, staff contact lists, and staff work schedules.  Updates the shared calendar and distribute information and reference tools to staff. Screens and assists program participants, visitors, donors, and vendors for entry into the facility.  Enforces visitor confidentiality policy and donation policy, and keeps a current list of who is on site at all times. Provides administrative support, scheduling and special project assistance for the Center’s programming, including the agency’s annual survivor focused Christmas party. Sets up meeting rooms, arranges for refreshments, prepares materials for meetings, and cleans up after meetings. Provides technical support and limited training to program staff on use of computer hardware and software, fax machine, copier, and other equipment, to resolve problems and upgrade skills.  Liaison with HRM information technology staff on issues related to software and hardware problems. Acts as building captain for Emergency Preparedness plan. Completes routine data entry tasks efficiently and accurately.  Produces reports as required. Coordinates internal site communications (e.g., calendars, contact lists, etc.) and assisting with communications between programs and external community partners Maintains strict confidentiality with respect to victims, sensitive documents, and program projects and communications. Assists Outreach team with administrative functions of the Food Pantry, including inventory, stocking, and distribution activities. Identifies opportunities to utilize trainees and volunteers to enhance operations Takes initiative and creates systems that improve efficiency and effectiveness of administrative functioning of program, including the creation, update and maintenance of a procedure manual. Experience/Requirements: Three years of paid or volunteer experience providing administrative tasks with progressively more responsibility.  Associate degree in Human Services field may substitute for one year experience. Oral and written fluency in English and Spanish. Strong writing and proofreading skills. Experience with office organization and equipment including multi-line phones High level of comfort using the full Microsoft package (Word, Excel, PowerPoint & Publisher), operating email, and researching & retrieving information from the internet Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors. Demonstrated ability to de-escalate strong emotions from customers or clients. Demonstrated ability to juggle multiple competing tasks and timelines. Must pass Criminal Background Check. Highly Preferred Skills: Experience in direct service provision with the Latinx immigrant community. Knowledge and understanding of intimate partner and/or sexual violence.  Knowledge of local human services programs/ agencies and housing resources. Ability to lift and carry items up to 20 pounds.

Position Summary:   The Bilingual Service Coordinator is primarily responsible for providing continuous coordination of culturally specific services for Latino immigrant victims seeking services with the HRM.  This position is responsible for welcoming and orienting new residents to the program; providing crisis intervention and safety planning; developing a culturally relevant intervention strategy; and connecting clients to basic needs and social support systems.  The primary role of the Service Coordination department is to remove barriers so that persons experiencing intimate partner and sexual violence have a clear path to their goals.  Offsite visits are part of the job.  Participants in the Service Coordination department are all victims of intimate partner and sexual violence, and have experienced complex traumatic events that shape how they interact with the people around them.  The Service Coordinator must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model. To meet the needs of the client population, this position must be fluent in English and Spanish. Standard Schedule:   Standard hours for this position are Monday- Friday, starting between 8:00am-10:00am and finishing between 4:00pm-6:00pm with one off-schedule shift per week to attend to critical work activities (home inspections, meeting with participants with schedule conflicts, etc.) expected.  This position is based on site 80% in HRM’s Emergency Shelter Building location, and 20% on site at the Highlandtown office site.  Local travel around the Baltimore Metropolitan area encompasses up to 20% of the position.  Primary Responsibilities: Provide comprehensive and culturally relevant coordination of services for a caseload of approximately 15-20 Latino immigrant participants. Participants are referred from the HRM 24 hour hotline, other HRM departments, and self-referral through walk -in.  Work with participants to make introductory contact within 24 hours of receiving case assignments, provide a thorough assessment of needs, create a comprehensive and culturally appropriate service plan with timeline for completion, and coordinate with internal and external providers of services. Assess safety needs, make recommendations for action to improve or maintain safety. Gather and synthesize information on participant from agency sources and from significant recent and current community support systems. Work with participants to clearly identifying support people in the participant’s life and how they might contribute to the participant achieving goals. Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving in group and one-on-one settings.  Educate participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals. Maintain paper and electronic case files in keeping with program standards.  Assist program management in compiling necessary statistical data and narrative for grant reports and applications. Assess participant’s mental health and substance abuse needs, make recommendations for further treatment and coordinate a plan for addressing those needs that respects the cultural beliefs of participants. Coordinate participant’s use of agency and community services to provide comprehensive and unduplicated services that maximize participant success, including organizing team meetings as necessary. Arrange for or provide interpretation and translation services as necessary. Educate the team on cultural considerations in working with immigrant and non-English speaking participants. Visit participants in home environments that have been determined to be safe. Participate in Service Coordination Team meetings and make recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program. Participate in Team meetings to discuss outreach and services in the Latino community.  Assist with coverage of the community walk in site. Assist participants in planning for exit from program, including connecting participants with other agency services and outside local resources. Provide admissions screening for participants seeking to enter HRM Residential programs and make recommendations for admissions decisions, including placement assistance for Risk One victims who may require emergency shelter. Provide one on one counseling for participants in crisis and to help participants resolve conflict. Distribute material goods in accordance with program procedure such as clothing, bus tokens, and personal hygiene supplies. Provide relief and back-up coverage in emergency and urgent situations if required. Experience/ Requirements: Two years of paid or volunteer experience providing counseling, case management, or victim centered advocacy.  Associate degree in Human Services field may substitute for one year experience. Oral and written fluency in English and Spanish. Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors. Demonstrated ability to juggle multiple competing tasks and timelines. Clean driving record, current state driver’s license, and reliable personal transportation. Must pass Criminal Background Check. Highly Preferred Skills: Experience in direct service provision with the Latinx immigrant community. Knowledge and understanding of intimate partner and/or sexual violence.  Knowledge of local human services programs/ agencies and housing resources.

Position Summary : The Bilingual Outreach Specialist engages persons experiencing intimate partner and/or sexual violence (IPSV) who also have limited English and are often immigrants.  Highly mobile, the Outreach Specialist works in the greater Baltimore area engaging and educating the community about IPSV, services HRM has to offer, and what systems and laws are in place to assist victims and survivors of IPSV.  This position also assesses and connects persons experiencing IPSV with safety and stability services at HRM and provides community based resources as needed.  As part of HRM’s cross disciplinary community engagement team, the Outreach Specialist takes initiative to seek out communities where new immigrants and underserved survivors live and work and routinely participates in community events to build trust in HRM’s ability to help.  The Outreach Specialist’s focus is on engaging survivors of IPSV.  Current populations HRM is focused on reaching include the Spanish speaking and Latinx immigrant communities; Urdu speaking South Asian community; Muslim communities; and LGBTQ communities.  Community education efforts are aimed at helping family, friends and organizations recognize and refer limited English and immigrant survivors to HRM.  All participants served in Bilingual Outreach are victims of IPSV, and have also often experiencing violence during the immigration process, violence in their home country, and community based violence that includes discrimination and hate crimes.  Participants have experienced complex traumatic events that shape how they interact with the people around them.  The Outreach Specialist must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model. To meet the needs of the client population, this position must be fluent in English and Spanish, or English and Urdu. Standard Schedule:   Standard hours for this position are Monday- Friday, starting between 8:00am-10:00am and finishing between 4:00pm-6:00pm with flexibility up to 30% of the time to attend to critical work activities occurring in the evening or weekend (resource fairs and events, presentation, meeting with participants with schedule conflicts, etc.).  This position is based on site at HRM’s HIghlandtown office.  Local travel around the Baltimore Metropolitan area encompasses up to 50% of the position.  Primary Responsibilities: Provides crisis intervention, safety planning, rights education, systems navigation, empathy and culturally informed support to persons experiencing intimate partner and sexual violence. As part of the Victim Coordinate Entry (VCE) team, completes intakes for homeless survivors of intimate partner and sexual violence. Assists clients in gathering/obtaining documentation necessary to quickly and efficiently process assistance requests. Guides and supports participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving.  Educates participants on self-advocacy skills and advocates on behalf of participants when necessary to achieve participant goals. Carries out the Community Engagement strategy, reaching out to communities where underserved populations live and work, providing information on IPSV, services available, and systems navigation. Identifies and reaches out to agencies and organizations that interact with HRM’s underserved populations.  Notifies agencies of programming and services available to survivors facilitates partnerships to serve victims and survivors better. Distributes and inventories food pantry commodities to participants in Baltimore City and Baltimore County.  Provides direction and support for volunteers working in the food pantry or at outreach events. Maintains detailed tracking records for assistance distributed, including timely data entry related to each contact in keeping with program standards. Provides safety assessment and services to persons seeking crisis assistance in person at the Highlandtown site. Travels to provide in person triage services for walk in victims at HRM sites, and at safe partner locations in the City. Visits participants in home environments that have been determined to be safe. Participates in HRM Service Coordination Team, Community Engagement, and Highlandtown Site meetings.  Attends external collaborative meetings on a rotating basis. Conducts on-site Platicas Informativas groups for participants in the program. Makes recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program. Provide relief and back-up coverage for the Victim Coordinated Entry and Lethality Assessment Program teams when language services are needed.   Spanish speaking staff members share coverage and triage services at HRM’s Highlandtown office to ensure victim access for Spanish speaking victims and survivors. Experience/ Requirements: Two years of paid or volunteer experience providing outreach, training, or victim centered advocacy.  Associate degree in Human Services field may substitute for one year experience. Demonstrated understanding of how trauma impacts vulnerable population through direct service provision with that population. Oral and written fluency in English and Spanish, or English and Urdu. Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors. Demonstrated ability to juggle multiple competing tasks and timelines. Clean driving record, current state driver’s license, and reliable personal transportation. Ability to lift and carry items up to 20 pounds. Must pass Criminal Background Check. Highly Preferred Skills: Experience in direct service provision with underserved Spanish speaking, Latinx immigrant, South Asian, Muslim, or LGBTQ populations. Knowledge and understanding of intimate partner and/or sexual violence.  Knowledge of local human services programs/ agencies and housing resources.