SafeHouse Denver
Denver, CO
Aug 10, 2023
Full time
Family DV Advocate
Job Description
Reports directly to : Director of Residential Services
Position Information:
40 hours per week/full-time.
Monday through Friday with regular evening and occasional weekend hours.
On-call responsibilities on a rotating basis, additional compensation provided for being on call.
Non-exempt position.
Pay Rate: $19.50-$22.55
Equal Employment Opportunity Statement: SafeHouse Denver, Inc. is dedicated to the principles of equal employment opportunities. We provide equal employment and advancement opportunities to all individuals based on job-related qualifications and their ability and willingness to perform the duties necessary to accomplish the job, without regard to race, color, religion, creed, sex, marital status, national origin, age, sexual orientation, gender variance or identification, disability, military status, economic status, citizenship status, and/or veteran status. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Position Summary: Under the direct supervision of the Director of Residential Services, the Family Advocate is responsible for providing services to victims of domestic violence by: responding to callers who access the SafeHouse 24-hour crisis line; screening potential emergency shelter residents; providing initial intakes for new residents; providing short-term individual advocacy, short-term counseling, safety planning, and crisis intervention to all residents; providing case management services for up to four adults and their children; facilitating children’s groups; and supporting a safe and secure shelter space.
Qualifications: Master’s of Social Work or related field preferred. Bachelor of Arts in Psychology, Social Work, Sociology or related field required. 1-2 experience with children and/or adolescents required. 2 years experience with domestic violence victims in a residential setting preferred. Group experience with children highly preferred. Successful candidate must have a strong working knowledge of domestic violence, working knowledge of trauma informed/empowerment models, demonstrated skills in case management, safety planning, crisis intervention, individual advocacy, and short-term counseling. Excellent written and oral communication skills are required. Ability to function independently and as a team member. Must exhibit a positive attitude.
DUTIES AND RESPONSIBILITIES: Utilizing trauma-informed/empowerment models the Family Advocate
Responds to callers who access the SafeHouse 24 hours crisis line
Provides emotional support, crisis intervention, and de-escalation
Provides information and education on domestic abuse, trauma response, and coping skills
Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan
Screens callers for shelter
Provides initial intake of new residents
Orientates new residents to the shelter building and program
Provides appraisal of the resident’s presenting problem
Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
Provides emotional support, de-escalation, and crisis intervention during the intake process
Provides short-term individual advocacy, short-term counseling, safety planning, and crisis intervention to all residents, including children
Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
Supports residents in developing short-term goals plans to address immediate concerns
Provides information and education about domestic abuse, trauma response, and coping skills
Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
Communicates with Primary Advocates to ensure quality services to residents
Provides case management services for up to 5 emergency shelter residents and their children
Conducts and initial meeting with new resident to assist residents in identifying needs and goals
Links residents to culturally appropriate resources and referrals to meet immediate/ongoing needs and goals
Meets as needed to provide ongoing support and encouragement
Advocates on behalf of residents with outside agencies and within the program to support residents in meeting needs and goals
Support residents with transitions from the emergency shelter by conducting exit interviews
Co- manages the Family Program
Plan and facilitate weekly, evening groups for children and adolescents
Provides parenting support as needed
Co-facilitates all resource management for school, parenting etc.
Supports a safe and secure shelter space
Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving, and crisis intervention
Conducts regular safety checks and safety searches as needed
Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents
Supports residents in meeting their day to day needs by supplying personal items, shelter supplies and food
Maintains accurate and timely record keeping
Responsible for appropriate charting and all necessary documentation
Demonstrates initiative and vision for service quality, service improvement, program development/growth, problem prevention, and problem resolution
Works diligently to achieve individual, team, and agency goals and objectives
Participates with all staff to assure coordinated services both within the Shelter and across all agency programs
Utilizes ethical communication to resolve problems or conflicts with team members
Attends weekly case management/staff meetings, monthly all agency meetings, and program meetings
Actively participates in program development
Participates in agency and community educational opportunities to maintain and improve skills
Represents SafeHouse and promotes SafeHouse services in a positive and professional manner
Networks with other service providers and community agencies in an effort to assist clients and the agency
Rotates week long on-call shifts to provide adequate phone consultation and support to team members
Responds to phone calls within 15 minutes of first contact by a fellow team member
Effectively supports and collaborates with onsite staff to address questions, and resolve issues as needed
All other duties as assigned