Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 2:00pm- 6:00pm, Monday – Thursday 3:00pm- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 3:00pm- 7:00pm, Fri. 1:30pm -5:30pm, Sat 8:00am -12:00pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 2:00pm- 6:00pm, Monday – Thursday 3:00pm- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 3:00pm- 7:00pm, Fri. 1:30pm -5:30pm, Sat 8:00am -12:00pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 9:30am- 6:00pm, Monday – Thursday 10:30am- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 9:30am- 7:00pm, Fri 8am -5:30pm, Sat 8am -12pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Feb 14, 2024
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! OUR IDEAL CANDIDATE: We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting and have excellent attention to detail. WHERE YOUR CAREER IS A FORCE FOR GOOD: Key Responsibilities: Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. Schedule appointments while providing positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. This is a Remote Position; however, you must live in the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center. Standard Schedule: Sunday 9:30am- 6:00pm, Monday – Thursday 10:30am- 7:00pm (Friday & Saturday OFF) or Tues, Wed, Thursday, 9:30am- 7:00pm, Fri 8am -5:30pm, Sat 8am -12pm (Sunday & Monday Off) Pay Information: $15.50 Per Hour, Plus Shift Differential WHAT YOU NEED TO SUCCEED: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required). Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of related experience (telemarketing, customer service or call center) is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Sales experience, outbound calls experience and strong computer skills BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
Oct 17, 2023
Full time
POSITION SUMMARY:
Under the direction of the Call Center Manager, the Call Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
Handle all scheduling calls and transfer other calls/patient inquires as appropriate.
Schedule patient appointments according to clinic scheduling protocols.
Register patients in eClinicalWorks according to clinic protocols.
Verifies patients’ insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.
Coordinate with other call center agents to improve customer service.
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required.
At least two (2) years’ experience working in a medical office or two (2) years of other customer service experience preferred.
Bilingual English/Spanish required.
Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite)
Call Center operations
HIPAA and OSHA guidelines
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility
Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Be customer service oriented
Possess great active listening skills
Strong telephone etiquette
Maintain strictest confidentiality of patients
Maintain a strict discipline in time management
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
Communicate effectively with patients, staff, peers, and superiors
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
Feb 06, 2023
Full time
We are seeking 4 eager Customer Service Representatives (known internally as Hours of Service Representatives) to join the team in Schuylkill Haven, PA!
Essential Job Duties
Provide top-notch customer service to our Drivers and Agents
Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
Enter data into internal systems
Generate reports
Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
Required Qualifications
High school diploma or equivalent
1+ years Customer Service experience
Basic computer and internet proficiency
Excellent phone skills
Working knowledge on how to use mobile devices and applications
Proficient in Microsoft Outlook, Word, and Excel
Ability to maintain composure in stressful situations
Effective time management skills
Strong typing skills
Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
Logistics industry experience
Experience training others
What's in it for me?
Medical, dental, and vision insurance
HSA & FSA accounts
Disability insurance
401K match
Paid vacation
8 Paid holidays
The opportunity to work with a team of good humans!
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Apr 20, 2022
Full time
The Arbella Customer Account Professional works with our agents and their customers to ensure proper coverages through an exceptional customer service experience. As a licensed agent, this critical role handles all Arbella policy inquiries and consults with customers on Arbella products and offerings that best meet their needs. This position serves as an extension of Arbella’s Independent Agents and directly contributes to their customer retention and overall profitable growth. The Arbella Customer Account Professional is a licensed agent; comprehensive training and company sponsored agent licensing is provided by Arbella in order to have high quality front line representation for the service center. The Arbella Customer Account Professional understands our Agents’ overall business objectives, and provides insureds with the exceptional customer service experience and advocacy our Agents have come to expect from Arbella. Through total service consultation, Arbella Customer Account Professionals manage inbound customer inquiries and proactively reach out to customers to provide advice and direction to help mitigate risk (no cold calls),As part of an extended hour operation, this position offers flexible scheduling and some incentives.
Key Responsibilities
Sensitive to the needs of our agents and customers, acts in a consultative manner to address the needs of all policy matters, while delivering paramount customer service.
Receive inbound calls to assist insureds with underwriting of their policies, answer and process billing inquiries and make policy changes as needed.
Counsel & advise insured including, but not limited to: identifying risk exposures, explaining coverages and types of policies, suggesting specific coverage enhancements, confirming recommendations in writing when appropriate and resolving general customer inquiries.
Identifies and recommends beneficial coverage enhancements, s and works within appropriate underwriting authority and agency preference.
Collaborates with agents and management to understand business objectives and includes these objectives to deliver outstanding customer service.
Responds to agent preferences in all aspects of underwriting campaigns and maintains high level of service with each interaction.
Maintenance of client files and/or automated account records in an accurate and orderly fashion within acceptable standards set by agency management. This includes supporting the processing of new business, rewrites, conversion business, endorsements, cancellations and renewals. Performs a variety of policy maintenance activities to support the customer relationship.
Respond to existing clients and designated prospect inquiries to identify both new and/or additional insurance needs, recommend coverages, calculate and quote premium rates for recommended protection, explain policy features & benefits, present options and upgrades and provide an overall analysis of protecting the individual property & casualty exposures.
Skillful in client relationship management and able to effectively harbor these relationships to meet or exceed productivity and quality targets.
Review all applications, renewal requests and endorsement compliance with underwriting authority and guidelines.
Completes outbound calls to obtain necessary information for policy transactions, renewal opportunities and coverage counseling.
Requirements
2 years of customer service experience needed
Work experience in an agency with a MA or CT Property & Casualty license highly desirable.
Excellent customer service, communication and collaboration skills needed
Ability to work in a fast paced environment with a strong attention to detail required.
Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance.
As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.
Requirements
Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions.
You should have ability to quickly master computer systems and software programs.
You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
Proficiency in Spanish or Portuguese desirable.
High levels of performance will be recognized and rewarded!
T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
Apr 20, 2022
Full time
Join a Best Place to Work Company! This position provides an exciting and challenging opportunity to work in a dynamic and fast-paced call center environment. In our Claim Service Center Representative position you will excel in customer service, directly impacting our customer's claim experience and ultimately the company's overall success. We consider our Claims Service Center Rep. position to be a stepping stone for ambitious hardworking professionals who want to pursue a fulfilling career in insurance.
As a Claims Service Center Representative, you will interact directly with customers, agents and business partners to establish and assign new loss reports. In addition, you will assist our Claim Service Specialists in investigating and resolving Claims from multiple lines of business, responding to customer inquiries and recognizing potential fraud.
Requirements
Candidates must demonstrate ability to multi-task by juggling the demands of busy telephones with other support functions.
You should have ability to quickly master computer systems and software programs.
You must demonstrate a true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
Proficiency in Spanish or Portuguese desirable.
High levels of performance will be recognized and rewarded!
T his career opportunity starts around $20.00 per hour and up depending on skills and work experience. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Apply today!!
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.
Jan 31, 2022
Full time
Center Point Energy is looking for a Call Center Workforce Analyst to join our Team , located in Houston, TX .
You will have the ability to utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team. The Strategic Scheduling Analyst will utilize Workforce Management (WFM) expertise in monitoring, evaluating, updating, & making recommendations for improving the WFM processes, utilizing & maintaining WFM tools, and providing oversight and guidance relative to analytical processes and the WFM team.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for creating and developing various scenarios based on possible conditions/outcomes and for keeping management informed and prepared with regards to projecting future scheduling needs and optimization.
Responsible for implementing any approved changes or courses of action with Workforce Management Software & Tools and coordinating with the vendor(s), CNP IT, and CNP Telecom.
Responsible for reviewing and updating forecasts & staffing requirements and creating optimal schedules for his/her assigned Skills/LOB’s to best optimize the call center’s resources and reach optimal service levels mandated by the Management Team.
Intra-day contact distribution arrival patterns & accurate daily & internal IDP’s.
Based on the workload forecasts, determining ½ hour staffing requirements for all call centers (both internal and outsourced) resources utilizing the WFM planning tool/application and associated processes in an effort to optimize service level and productivity.
Assist in the maintenance of an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Work closely with the Real-Time service level team in achieving customer service level goals and department efficiency – to include historical performance review and process improvement.
Ensure optimal schedule alignment with Resource Requirements.
Provide daily and interval net staffing requirements to outsourcers.
Provide analysis on how well resource alignment (schedules) will be, has been, and currently is.
Provide analytical support and expertise for call center processes. Improve efficiency related to the execution of scheduling processes and the completion of issues.
Monitor, evaluate, and update WFM processes. Re-engineer where needed.
Mentor other WFM Analysts – Real Time & Tactical Scheduling Analysts
Prepare spreadsheets and graphics as required for reporting, analysis and documentation.
Identify potential issues offering opportunity for enhanced efficiency.
Read and understand long term and short term forecasts and develop and optimize a strategy for the call center staffing & scheduling.
Create and analyze different types of staffing scenarios to determine the best optimization of call center staffing.
Analyze intra-day call patterns and intra-week call patterns to better determine where the call center staffing is most effectively mobilized.
Assist with and act as back-up for tactical scheduling and forecasting. This includes being able to analyze, design, and implement daily schedules and assist in scheduling/approving/denying off phone activities so as to maximize Service Level to Customers.
Create & optimize annual and monthly vacation slots for each business unit or staffing group.
Provide Monthly DEFCON Status based on pre-planned events. Optimize and change status as needed.
Your background includes:
Requires a bachelor’s degree from an accredited college or university.
In lieu of a degree, will consider a combination of education and related Workforce Management experience totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year. Experience in lieu of education is in addition to the Experience requirements.
Requires a minimum three (3) years of successful Workforce Management experience in a large multi-site call center environment. Experience in administration and maintenance of data & configuration in WFM Tools & Processes is also required.
A bonus to have:
Able to demonstrate and apply a deep understanding of call center operations, WFM Methodology, and Scheduling principles.
Able to demonstrate and apply excellent Microsoft Excel spreadsheet skills.
Able to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities.
Able to work with and communicate workforce management strategies with Customer Service operational leadership in an effort to drive performance towards common goals and objectives.
Able to demonstrate and apply excellent analytical, organizational, and time management skills.
Able to achieve quality work under deadline pressure.
Able to learn and apply new knowledge and skills quickly.
Able to demonstrate and apply excellent negotiating and consensus building skills.
Must be detailed-oriented and possess the ability to follow through on assignments.
Able to manage a diverse range of projects simultaneously in a rapidly changing environment.
Able to solve problems guided only by general organization objectives, policies, and goals.
Able to work comfortably and communicate with all levels of management and leadership.
Able to spot trends in historical data sets.
Able to adapt quickly to changing demands and to work effectively in a rapidly changing environment.
Able to demonstrate commitment to compliance with applicable laws and regulations, the Company's Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently.
CenterPoint Energy
1111 Louisiana St. Houston, TX 77002
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
Jan 31, 2022
Full time
Center Point Energy is looking for a Manager, Workforce to join our Team , located in Houston, TX .
You will have the ability to manage the processes and technology associated with the Customer Services workforce planning function. This position will also manage the short-term and long-term operational workload forecasts and ½ hour staffing needs for both internal and outsourced Customer Service operations; in addition to managing longer-term workload forecasts and processes to be used for determining mid- to long-term staffing and infrastructure needs for the Customer Service operation.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
Competitive pay
Paid training
Benefits eligibility begins on your first day
Subsides metro and parking discounts
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
Responsible for managing the Customer Services call volume forecasts for internal and outsourced contact centers at a level of accuracy that will optimize service level, occupancy and productivity.
Interfaces and coordinates with various internal business and operational functions (i.e. Marketing, Revenue Management, Pricing, etc.) for the purpose of incorporating external factors into the Customer Service operational forecasts.
Responsible for managing the ½ hour staffing requirements for all call center (both internal and outsourced) resources utilizing a combination of Genesys CTI and NICE forecasting and workforce planning tools/applications in an effort to optimize service level and productivity.
Responsible for managing the forecasting and planning process in compliance with outsourcing vendor contracts.
Responsible for developing and managing an integrated mid- to long-term resource plan to ensure proactive planning and optimal utilization of resources including call center agents and support personnel, premise based technologies (e.g., workstations), voice and data networks, and other facility related needs (e.g., training infrastructure) based on forecasted workload, and service level and financial/utilization objectives.
Responsible for the management of people, process and technology in regards to the Workforce Management (WFM) team.
Responsible for forecasting and scheduling procedures and deliverables.
Participation in Customer Service projects and initiatives.
Responsible for telephony and workforce management technology architecture along with vendor invoice approvals.
Responsible for management, updates, and execution of call center Business Continuity Plans
Responsible for the development and implementation of succession and knowledge transition plans for team.
Your background includes:
Requires a bachelor’s degree from an accredited college or university. • Requires a minimum of three (3) years experience managing people. • Requires a minimum of five (5) years Workforce Management experience in a large multi-site call center environment.
A bonus to have:
Bachelor's degree in degree in Mathematics, Statistical Analysis, or Economics/Finance preferred.
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Brigade Program Community Coordinator who will work with our distributed Network by providing administrative, logistical, and program support. This role will operate on the Network Team.
About the Role:
You will be on the front lines of the Network Team, the first person many volunteers meet during their relationship with Code for America. Specifically you will drive the operations of the Brigade program including onboarding new leadership, aiding in setting up local groups, processing expenses and managing the team’s documents and data. Please read here for additional information about the ongoing Network ReVisioning Project.
You will own 3 major buckets of work: Community Management, Volunteer Support Management, and Tools Administration and Maintenance. Time allocations are initial estimates for your first 6-12 months.
This position reports to the Brigade Program Director.
In this position you will:
Be responsible for implementing various elements of our strategic approach:
Organize. We unite coders, designers, product managers, user researchers, data scientists - and anyone who believes in the power of technology as a lever for social change - to build community and create a force for tackling some of the most pressing societal challenges.
Deliver impact through partnership. We partner with local and national organizations and community groups to identify needs of underserved communities and provide technology support by using our practices of human-centered design, user research and data-driven decision making.
Progress through practice. We practice and model new methods of community participation and accessibility with the help of technology. We develop and nurture communities of practice, spearhead new strategies to center lived experience, and develop democratic processes to enable the diversity, inclusivity and equity principles our mission mandates.
Community Management (40%)
Support community onboarding and offboarding processes;
Engage with volunteers across Code for America’s communication channels (including but not limited to) Slack, email, and discourse;
Implement workflows and processes that allows the Network community to be participatory and as self-sustaining as possible and drive toward program goals;
Gather feedback from the community; develop and execute strategies to meet needs in partnership with other teams as needed;
Assist in the implementation of strategy for Network documentation and knowledge sharing;
Escalate and work to manage issues as needed to keep the community a trusted space;
Moderate, listen and engage regularly with our Network community members, providing them with the support and resources they need;
Collaboratively plan and run community events throughout the year (Brigade Congress, project standups, trainings, etc.);
Measure, analyze, update and track community data;
Aid in the execution of the Network strategy, goals, and success metrics.
Volunteer Support Management (30%)
Monitor and manage the intake of volunteer support requests;
Manage expense reporting and supporting documents for Brigade leaders;
Manage the annual signing process of Memorandums of Understanding (MOU) for Brigades and Code for America;
Respond to Brigade leader questions about finances and financial reimbursements, and escalate issues as necessary;
Manage the program’s administrative tasks including sending materials, following onboarding procedures, scheduling and preparing for meetings, and routing inbound requests;
Be an integral part of ensuring a great volunteer experience for our Brigade leaders.
Tools Administration and Maintenance (30%)
Administer core Brigade Network tools such as Slack, Discourse, Meetup and Brigade Website;
Monitor the usage and health of Brigade Network tools;
Assist in the prototyping and implementation of new tools and programs developed by the Network Team;
Develop and pilot strategies for expanding our impact through coordinated and resourced advocacy efforts, in partnership with other teams as appropriate;
Onboarding for In-Kind resources;
About you:
This is a great opportunity for someone who has strong logistical operations skills and can act as a friendly and effective interface between the Network team, Brigade leaders, and outside partners.
Detail-oriented and systems focused: Stay on top of all specific tasks/follow-up items and general areas of work; consistently meet deadlines;
Independent and strong self direction: A self-starter with ability to see tasks through from start to finish independently;
Email Management: Ability to write concise emails and handle high email volume;
Effective Response Skills: Strong customer service skills and ability to escalate issues as appropriate;
Network Experience: Experience with Code for America Brigades is a big plus. Experience working with volunteer groups and/or community organization preferred;
Optimistic approach and flexibility: Approach work with a spirit of “yes”; push work forward through obstacles and adapt quickly as things change (which they inevitably will!);
It’s a bonus points if you/have:
Experience working in or closely with government;
Relationships with grassroots and activist groups on related issues (criminal justice, social safety net, strengthening democracy, transparency, & accountability);
Training on Diversity, Equity, and Inclusion (DEI);
Training on conflict management/mediation
What you’ll get:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds
A collaborative, hardworking and fun environment
Leadership and teammates who value Equity, Inclusion, and Diversity
Professional development includes bi annual 360 review process and $1000 annual budget
A manager and org-wide structure that supports and enables professional development
Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from $58,650 - $79,350 in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $66,413 . These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Sep 23, 2021
Full time
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
Code for America is looking for a talented Brigade Program Community Coordinator who will work with our distributed Network by providing administrative, logistical, and program support. This role will operate on the Network Team.
About the Role:
You will be on the front lines of the Network Team, the first person many volunteers meet during their relationship with Code for America. Specifically you will drive the operations of the Brigade program including onboarding new leadership, aiding in setting up local groups, processing expenses and managing the team’s documents and data. Please read here for additional information about the ongoing Network ReVisioning Project.
You will own 3 major buckets of work: Community Management, Volunteer Support Management, and Tools Administration and Maintenance. Time allocations are initial estimates for your first 6-12 months.
This position reports to the Brigade Program Director.
In this position you will:
Be responsible for implementing various elements of our strategic approach:
Organize. We unite coders, designers, product managers, user researchers, data scientists - and anyone who believes in the power of technology as a lever for social change - to build community and create a force for tackling some of the most pressing societal challenges.
Deliver impact through partnership. We partner with local and national organizations and community groups to identify needs of underserved communities and provide technology support by using our practices of human-centered design, user research and data-driven decision making.
Progress through practice. We practice and model new methods of community participation and accessibility with the help of technology. We develop and nurture communities of practice, spearhead new strategies to center lived experience, and develop democratic processes to enable the diversity, inclusivity and equity principles our mission mandates.
Community Management (40%)
Support community onboarding and offboarding processes;
Engage with volunteers across Code for America’s communication channels (including but not limited to) Slack, email, and discourse;
Implement workflows and processes that allows the Network community to be participatory and as self-sustaining as possible and drive toward program goals;
Gather feedback from the community; develop and execute strategies to meet needs in partnership with other teams as needed;
Assist in the implementation of strategy for Network documentation and knowledge sharing;
Escalate and work to manage issues as needed to keep the community a trusted space;
Moderate, listen and engage regularly with our Network community members, providing them with the support and resources they need;
Collaboratively plan and run community events throughout the year (Brigade Congress, project standups, trainings, etc.);
Measure, analyze, update and track community data;
Aid in the execution of the Network strategy, goals, and success metrics.
Volunteer Support Management (30%)
Monitor and manage the intake of volunteer support requests;
Manage expense reporting and supporting documents for Brigade leaders;
Manage the annual signing process of Memorandums of Understanding (MOU) for Brigades and Code for America;
Respond to Brigade leader questions about finances and financial reimbursements, and escalate issues as necessary;
Manage the program’s administrative tasks including sending materials, following onboarding procedures, scheduling and preparing for meetings, and routing inbound requests;
Be an integral part of ensuring a great volunteer experience for our Brigade leaders.
Tools Administration and Maintenance (30%)
Administer core Brigade Network tools such as Slack, Discourse, Meetup and Brigade Website;
Monitor the usage and health of Brigade Network tools;
Assist in the prototyping and implementation of new tools and programs developed by the Network Team;
Develop and pilot strategies for expanding our impact through coordinated and resourced advocacy efforts, in partnership with other teams as appropriate;
Onboarding for In-Kind resources;
About you:
This is a great opportunity for someone who has strong logistical operations skills and can act as a friendly and effective interface between the Network team, Brigade leaders, and outside partners.
Detail-oriented and systems focused: Stay on top of all specific tasks/follow-up items and general areas of work; consistently meet deadlines;
Independent and strong self direction: A self-starter with ability to see tasks through from start to finish independently;
Email Management: Ability to write concise emails and handle high email volume;
Effective Response Skills: Strong customer service skills and ability to escalate issues as appropriate;
Network Experience: Experience with Code for America Brigades is a big plus. Experience working with volunteer groups and/or community organization preferred;
Optimistic approach and flexibility: Approach work with a spirit of “yes”; push work forward through obstacles and adapt quickly as things change (which they inevitably will!);
It’s a bonus points if you/have:
Experience working in or closely with government;
Relationships with grassroots and activist groups on related issues (criminal justice, social safety net, strengthening democracy, transparency, & accountability);
Training on Diversity, Equity, and Inclusion (DEI);
Training on conflict management/mediation
What you’ll get:
Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
401k plan with matching funds
A collaborative, hardworking and fun environment
Leadership and teammates who value Equity, Inclusion, and Diversity
Professional development includes bi annual 360 review process and $1000 annual budget
A manager and org-wide structure that supports and enables professional development
Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from $58,650 - $79,350 in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $66,413 . These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Contractor
Active Health License Required Remote Health Insurance Agent- Work from your Home Office & Make a Great Income! (Paid Weekly)
Hiring Immediately! Does Uncapped Income potential motivate you? Are you ready to take control of your earnings? No cold calls, this is an inbound call center. We pay for the leads! If you are a licensed agent who wants to sell ACA let’s talk! HolaDoctor is a comprehensive health and wellness digital network. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote team of licensed insurance sales agents. We are a multicultural company with a focus on providing the best health insurance options for each individual across the U.S. We are growing and promote from within!
Paid Training and continuous broker support.
Flexible Schedule is available.
Most advanced sales technology industry wide.
Bonus Pay.
No cold calling. We provide the leads. There is no cost to you.
Competitive commissions and daily incentives.
Weekly payout.
Tele-Health Benefits.
Active Health Insurance License (Required).
We cover all your state licenses and carrier appointments at no cost to you. Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development. Start out as a 1099 associate and within 90 days move into a W-2 role with added benefits (based on performance).
Salary (Competitive Commission Structure)
Up to $80,000 per year or more.
Job Type
1099 Independent Contractor.
This is a year-round position. We are busy and will keep the leads coming.
We pay for the leads.
Qualifications
Sales Experience: 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance customers.
A Front Lines Superstar: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
A Customer-Centric Closer: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Jun 11, 2021
Full time
Work from your Home Office and get Paid Weekly with qualified Sales Leads!
Do you want to join an exciting, innovating company? Are you looking to take your career to the next level? You will be rewarded for providing first-class service, educating & supporting nationwide inbound calls from eligible Medicare recipients through our Sales process. HolaInsurance, a division of HolaDoctor is aggressively expanding our remote Team of License Insurance Sales Agents. We are a multicultural company with a focus on providing the best Health Insurance options for each Medicare recipient across the U.S. We are growing and need your talents to help thousands of Medicare customers find the right insurance policy.
Why join HolaInsurance?
High commissions and daily incentives. No chargebacks!
100% Paid training and continuous support to achieve your sales and career goals
Weekly base pay
No cold calling. We provide qualified inbound calls
We pay for certifications and additional state licenses including AHIP renewal
$500 Referral bonus
Sell national carriers such as Humana, United Health Care, Aetna, Anthem and more
Most advance sales technology industry wide
2 weeks Paid Time Off per year and sick days
Minimum Essential Coverage and access to Tele-Health benefits
Growth Opportunities
Our focus is supporting you to grow professionally and build a career as a Successful Sales Insurance Agent. Our management team provides live training about products, sales processes, and platforms. We offer highly competitive compensation, a friendly team spirit and an opportunity for growth and self-development.
Salary (Competitive Base pay, Bonus plus Incentives)
Up to $80,000 per year or more.
High commission based on tiers paid monthly
Job Type:
Full time employee W2
This is a Call Center Position working remotely from your Home Office.
You will be receiving qualified Inbound calls
Qualifications:
Sales Experience: 6 Months to 1 year (Preferred)
Requirements:
Active Health Insurance License
Strong sales skills and experience.
Ability to overcome sales objections and close over the phone.
Ability to work effectively from home using your own computer and internet connection.
Strong computer/internet skills.
You are a great fit if you are:
Passionate: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident HolaInsurance raving fans.
A Champion: You rise to the role of representing the HolaInsurance brand, you believe in what you are selling, and you enjoy connecting customers to the right products for their individual needs.
An Advocate & Consultant: While “sales” is in your title, integrity is in your nature. That means you sincerely care that customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow!
Start something good. Empower your career. Become an employee owner at Cenlar. Employee owners have made Cenlar the nation’s leading mortgage loan sub-servicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Servicing Professional I - Bilingual. The Mortgage Servicing Professional - Bilingual is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written) and are required to be proficient in English and Spanish (verbal and written).
Responsibilities:
Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
Researches and resolves inquiries via the phone, while continuously providing first call resolution
Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
Promotes products and services with focus on customer satisfaction and retention
Responsible for working to meet individual and team goals for service level agreements on a daily basis
Completes other duties and projects as assigned by the supervisor/manager
Interface:
External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients
Internal - All internal departments throughout the company, primary focus on servicing areas: Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing
Qualifications:
High school degree required
Participates in a comprehensive training program, meeting assessment requirements throughout
Successful completion of New Hire Training Program
Strong work ethic including strict adherence to work schedule times and deadlines
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Strong interpersonal relationship skills
Strong written and verbal communication skills; English/Spanish language fluency
Excellent Listening skills
Strong problem resolution skills
Must be able to work nights and weekends; variable schedule(s) as necessary
Candidates will be assessed based on relevant skills and experience
Must pass a language proficiency assessment
Total Rewards: As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
May 03, 2021
Full time
Start something good. Empower your career. Become an employee owner at Cenlar. Employee owners have made Cenlar the nation’s leading mortgage loan sub-servicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Mortgage Servicing Professional I - Bilingual. The Mortgage Servicing Professional - Bilingual is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written) and are required to be proficient in English and Spanish (verbal and written).
Responsibilities:
Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
Researches and resolves inquiries via the phone, while continuously providing first call resolution
Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
Promotes products and services with focus on customer satisfaction and retention
Responsible for working to meet individual and team goals for service level agreements on a daily basis
Completes other duties and projects as assigned by the supervisor/manager
Interface:
External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients
Internal - All internal departments throughout the company, primary focus on servicing areas: Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing
Qualifications:
High school degree required
Participates in a comprehensive training program, meeting assessment requirements throughout
Successful completion of New Hire Training Program
Strong work ethic including strict adherence to work schedule times and deadlines
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Strong interpersonal relationship skills
Strong written and verbal communication skills; English/Spanish language fluency
Excellent Listening skills
Strong problem resolution skills
Must be able to work nights and weekends; variable schedule(s) as necessary
Candidates will be assessed based on relevant skills and experience
Must pass a language proficiency assessment
Total Rewards: As an employee-owner at Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
Salary: $52,250 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Mar 17, 2021
Full time
Salary: $52,250 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service department
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits: As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Mar 17, 2021
Full time
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service department
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits: As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Sales department.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Mar 17, 2021
Full time
Salary: $51,720 /year Salary with Master's Degree: $52,720 /year
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers. Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Sales department.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Tucson, AZ office.
Salary: $51,720 /year
Salary with Master's Degree: $52,720 /year
Bilingual (English/Spanish) Management Development / Management Trainee - Lakeland, FL
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Lakeland, FL office.
Mar 17, 2021
Full time
Salary: $51,720 /year
Salary with Master's Degree: $52,720 /year
Bilingual (English/Spanish) Management Development / Management Trainee - Lakeland, FL
GEICO is looking for bright and driven future leaders to join our accelerated Management Development Program. The goal of this fast-track management training program is to develop business leaders to help us continue on our path of steady growth, profitability and success. As a management trainee, you will learn what makes GEICO one of the fastest growing auto insurer in the U.S. and the choice of more than 19 million customers.
Our program is designed to provide you with the support, guidance and challenge to prepare you to one day manage a team of bilingual agents within our Customer Service, Sales or Claims departments.
Durante este programa de desarrollo lograrás:
Asistir a entrenamientos pagados y destacados de la industria y obtener tu licencia profesional de seguros.
Adquirir experiencia directa y práctica en servicio al cliente, la cual te ayudará a fomentar tu credibilidad profesional haciendo el trabajo que liderarás en el futuro.
Aprender y recibir mentoría de los gerentes exitosos de GEICO.
Desarrollar tu habilidad para motivar, inspirar y construir un equipo por medio de nuestro currículo integral de preparación de supervisores, seminarios de desarrollo profesional y foros de gerencia.
Entrenar colaboradores y demostrar tus habilidades de liderazgo.
Trabajar en iniciativas actuales de la compañía e influir en ellas de manera significativa.
Demostrar tu capacidad de alcanzar resultados sobresalientes.
Este programa es tu primer paso para construir una carrera gratificante en GEICO. Si eres intelectualmente curioso y estás determinado a ser el mejor, no habrán límites para que avances profesionalmente aquí.
Benefits:
As a management trainee, you’ll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
Qualifications & Skills:
Bachelor’s degree required
At least 3.0 cumulative undergraduate GPA
Demonstrated leadership experience, within the community and/or at work
Well-developed analytical, problem-solving and decision-making skills
Strong attention to detail, and organizational, time management and decision-making skills
Required for Remote Work:
A quiet workplace so you can focus on delivering excellent service to our customers
Must live in a location that can leverage an existing high-speed internet service
Minimum upload speed 5 MB/s, preferred upload speed 25 MB/
Minimum download speed 25 MB/s, preferred download speed 50 MB/s
Candidates must provide and meet all technical requirements prior to the first day of training
Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Note: The safety of our associates, both current and future, is GEICO’s highest priority. At this time, most of our associates are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area. Once GEICO determines it is safe for associates to return to the office, candidates will be required to work in the Lakeland, FL office.
Code for America believes government can work for the people, by the people, in the 21st century. We build open source technology and organize a network of people dedicated to making government services simple, effective, and easy to use.
Our employees build and transform government services, making them so good they inspire change. We merge the best parts of technology, non-profit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for both government and the people the government serves, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America you will contribute to meaningful work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Come help us drive real generational change that lasts.
We are looking for a Senior Product Manager to join our Clear My Record team.
Clear My Record is an initiative of Code for America’s Criminal Justice portfolio. The Criminal Justice portfolio works to transform the way government delivers services to those most impacted by the criminal justice system. Our goal is to help government implement policies that decriminalize, decarcerate, and reinvest in communities by removing barriers to employment, housing, health and education.
The vision for Clear My Record is to help government automatically clear all eligible criminal records so people can pass routine background checks to access jobs, housing, and educational opportunities from which they are typically excluded. We work at the intersection of technology, design, and policy and are working to expand, streamline, and automate the criminal record clearance process to clear all eligible criminal records in the U.S. Clear My Record is national in scope and the Senior Product Manager will play a critical role in our effort to expand our work to states across the country, representing Code for America in a variety of government, partnership, foundation and policy domains.
We're seeking to hire a Senior Product Manager to join our team full time to help us think about how we can best use technology and product solutions to advance the vision of the program. You’ll also work closely with members of our multidisciplinary team across engineering, design, research, program, and data science to ensure the team collaborates well and is aligned on a shared understanding of the role that Clear My Record can play in helping them implement laws that expand, streamline, and automate the record clearance process.
We strongly encourage individuals impacted by the criminal justice system (individuals with criminal records, family members of individuals with criminal records, etc.) to apply. This role may be remote or based in San Francisco, and reports to the Director of Product.
You’re an ideal candidate if:
You have an equity-centered approach to product development focused on minimizing harm, engaging with people impacted, and checking personal biases and assumptions.
You're flexible and adaptable to change: knowing when to move or change direction and remain a clear and effective decision-maker for their team.
You’re passionate about using your skills to push for systemic change and advocate for people who rely on government services.
You're an expert at understanding multiple perspectives (people, partners, leadership and funders) and seeing the bigger picture.
You have experience in the justice system, receiving SNAP (food stamps), or being enrolled in other social safety net programs (welfare, WIC, TANF, or food banks).
Responsibilities:
Define, explain and iterate a product vision that is compelling to the team, stakeholders, and the people using government services
Work in partnership with the program team to align the product vision with the program and the organization's larger objectives, vision and goals
Create a clear and compelling strategy for the product that the team can align around: define product metrics, create roadmaps, and scope/prioritize experiments and features that have a positive effect on people and communities.
Negotiate with and influence external partners, stakeholders and customers successfully - communicating context, strategy and decisions clearly and effectively.
Lead a multidisciplinary team to deliver several early stage products and iteratively improve them through several delivery cycles
Manage new feature development, from working with designers on flows to translating designs into user stories to overseeing quality assurance.
Lead processes and ensure the team stays on task and happily working towards product goals.
Create and encourage a culture of initiative, flexibility and responsiveness, mobilizing the team to respond swiftly to changing priorities.
Champion a culture of continuous learning and improvement and knowledge sharing inside the team and across the organization.
Understand the use of technology and be able to find opportunities where technology can not just improve but radically transform the delivery of public services.
Requirements:
At least 5 years of product development experience with increasing responsibility.
Experience leading more than one large scale product or service through to successful delivery.
Proven ability to lead high quality product development using an agile methodology - iteratively improving products through delivery cycles.
Proven ability to interpret and leverage research, usability testing, and data analytics to make and validate product decisions.
Strong product judgement - knowing when to prototype and when to code, when to experiment and when to change direction.
A passion for our mission of making government services better for people who need them
Due to the COVID-19 pandemic, Code for America is currently remote-only with in-person attendance in the SF office only under extreme extenuating circumstances. 95% of our staff are not going in-person into the office at all, and 5% are going on an as-needed basis. This will be a remote position at least through June 2021. Code for America has set a policy that travel and in-person work will not be required until June 2021 at the earliest, except for extreme extenuating circumstances. Note that after that time, we expect this to convert to a position with some travel to communities we work with across the country.
Compensation:
Code for America's salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We extend this to our hiring process. The role at this level is ranged from $105,000 - $140,000 in yearly salary. As a part of our equitable hiring practices, we target the median for all new hires. The yearly salary for this role is $125,000. These ranges and the target are for the San Francisco/ Bay Area market and may be adjusted for cost of living differential if located outside of a major metropolitan area/ city.
Benefits
Code for America offers full health and dental benefits, a 401k plan with matching funds and a culture that is collaborative, hardworking and fun.
Equal Employment Opportunity
Code for America values a diverse workplace and strongly encourages women, people of color, LGBT folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
About Code for America
Code for America is a non-profit with a great culture and a huge opportunity to make a difference. We work in cross-functional teams, collaboratively and agilely and value high-quality, user-friendly products. We strive to learn from everything we do and regularly host talks from leaders in the civic technology movement. We respect each other, work hard, and have a great time together. We’re looking for people who share our vision, our values, and our willingness to do what it takes to achieve our mission over the next few years.
Dec 24, 2020
Full time
Code for America believes government can work for the people, by the people, in the 21st century. We build open source technology and organize a network of people dedicated to making government services simple, effective, and easy to use.
Our employees build and transform government services, making them so good they inspire change. We merge the best parts of technology, non-profit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for both government and the people the government serves, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America you will contribute to meaningful work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Come help us drive real generational change that lasts.
We are looking for a Senior Product Manager to join our Clear My Record team.
Clear My Record is an initiative of Code for America’s Criminal Justice portfolio. The Criminal Justice portfolio works to transform the way government delivers services to those most impacted by the criminal justice system. Our goal is to help government implement policies that decriminalize, decarcerate, and reinvest in communities by removing barriers to employment, housing, health and education.
The vision for Clear My Record is to help government automatically clear all eligible criminal records so people can pass routine background checks to access jobs, housing, and educational opportunities from which they are typically excluded. We work at the intersection of technology, design, and policy and are working to expand, streamline, and automate the criminal record clearance process to clear all eligible criminal records in the U.S. Clear My Record is national in scope and the Senior Product Manager will play a critical role in our effort to expand our work to states across the country, representing Code for America in a variety of government, partnership, foundation and policy domains.
We're seeking to hire a Senior Product Manager to join our team full time to help us think about how we can best use technology and product solutions to advance the vision of the program. You’ll also work closely with members of our multidisciplinary team across engineering, design, research, program, and data science to ensure the team collaborates well and is aligned on a shared understanding of the role that Clear My Record can play in helping them implement laws that expand, streamline, and automate the record clearance process.
We strongly encourage individuals impacted by the criminal justice system (individuals with criminal records, family members of individuals with criminal records, etc.) to apply. This role may be remote or based in San Francisco, and reports to the Director of Product.
You’re an ideal candidate if:
You have an equity-centered approach to product development focused on minimizing harm, engaging with people impacted, and checking personal biases and assumptions.
You're flexible and adaptable to change: knowing when to move or change direction and remain a clear and effective decision-maker for their team.
You’re passionate about using your skills to push for systemic change and advocate for people who rely on government services.
You're an expert at understanding multiple perspectives (people, partners, leadership and funders) and seeing the bigger picture.
You have experience in the justice system, receiving SNAP (food stamps), or being enrolled in other social safety net programs (welfare, WIC, TANF, or food banks).
Responsibilities:
Define, explain and iterate a product vision that is compelling to the team, stakeholders, and the people using government services
Work in partnership with the program team to align the product vision with the program and the organization's larger objectives, vision and goals
Create a clear and compelling strategy for the product that the team can align around: define product metrics, create roadmaps, and scope/prioritize experiments and features that have a positive effect on people and communities.
Negotiate with and influence external partners, stakeholders and customers successfully - communicating context, strategy and decisions clearly and effectively.
Lead a multidisciplinary team to deliver several early stage products and iteratively improve them through several delivery cycles
Manage new feature development, from working with designers on flows to translating designs into user stories to overseeing quality assurance.
Lead processes and ensure the team stays on task and happily working towards product goals.
Create and encourage a culture of initiative, flexibility and responsiveness, mobilizing the team to respond swiftly to changing priorities.
Champion a culture of continuous learning and improvement and knowledge sharing inside the team and across the organization.
Understand the use of technology and be able to find opportunities where technology can not just improve but radically transform the delivery of public services.
Requirements:
At least 5 years of product development experience with increasing responsibility.
Experience leading more than one large scale product or service through to successful delivery.
Proven ability to lead high quality product development using an agile methodology - iteratively improving products through delivery cycles.
Proven ability to interpret and leverage research, usability testing, and data analytics to make and validate product decisions.
Strong product judgement - knowing when to prototype and when to code, when to experiment and when to change direction.
A passion for our mission of making government services better for people who need them
Due to the COVID-19 pandemic, Code for America is currently remote-only with in-person attendance in the SF office only under extreme extenuating circumstances. 95% of our staff are not going in-person into the office at all, and 5% are going on an as-needed basis. This will be a remote position at least through June 2021. Code for America has set a policy that travel and in-person work will not be required until June 2021 at the earliest, except for extreme extenuating circumstances. Note that after that time, we expect this to convert to a position with some travel to communities we work with across the country.
Compensation:
Code for America's salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We extend this to our hiring process. The role at this level is ranged from $105,000 - $140,000 in yearly salary. As a part of our equitable hiring practices, we target the median for all new hires. The yearly salary for this role is $125,000. These ranges and the target are for the San Francisco/ Bay Area market and may be adjusted for cost of living differential if located outside of a major metropolitan area/ city.
Benefits
Code for America offers full health and dental benefits, a 401k plan with matching funds and a culture that is collaborative, hardworking and fun.
Equal Employment Opportunity
Code for America values a diverse workplace and strongly encourages women, people of color, LGBT folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
About Code for America
Code for America is a non-profit with a great culture and a huge opportunity to make a difference. We work in cross-functional teams, collaboratively and agilely and value high-quality, user-friendly products. We strive to learn from everything we do and regularly host talks from leaders in the civic technology movement. We respect each other, work hard, and have a great time together. We’re looking for people who share our vision, our values, and our willingness to do what it takes to achieve our mission over the next few years.