Senior Telephone Sales Associate, Bilingual, English & Spanish

  • Bank of America
  • Fort Worth, TX, United States
  • Aug 15, 2017
Full time Sales

Job Description

Hi there, I’m Sebastian, a Senior Telephone Sales Associate here at Bank of America.

Our clients are at the heart of everything we do. As a Senior Telephone Sales Associate, I represent the bank, but I also work to find the best products and services for the person on the other end of the line.

As part of the Preferred Sales line of business, my main responsibility is to act as the primary inbound contact for our deposit or credit card clients. I listen, educate, answer detailed questions, and sell—all to help our clients achieve their financial goals. I’m responsible for sales, operations, quality, and client experience. It’s a lot of responsibility, but I’m up for the challenge. And I don’t do it alone: I work together with various business partners to deliver world-class service from a world-class team. The best part of my job is being in an exciting and high-energy environment.

My team collaborates in the office and in the community. Together, we do a lot of volunteering and neighborhood clean-up, which is supported by the company. In fact, Bank of America has invested $1 billion to help build thriving communities and develop community-minded high school students. They support us too, with benefits like parental leave, tuition reimbursement, career development and more.

As a Senior Telephone Sales Associate, I know I’m doing something important. I’m making an impact on our clients as well as my own career.

If Sales with Bank of America sounds like your next challenge, please apply. And good luck!  

Minimum skills


  • Have sales experience, which can include cross-selling, upselling, and referrals for products and services
  • Are an influencer, but you are also a listener
  • Possess strong organization and communication skills
  • Have an ability to multi-task and work best as part of a team
  • Have a strong ability to engage and build rapport with customers  (begin a conversation, build rapport, and handle objections)
  • Are comfortable with receiving ongoing performance feedback and coaching
  • Are comfortable with learning new technologies and processes
  • Have at least intermediate-level computer skills
  • Are fluent (reading, writing, speaking) in English & Spanish

Desired skills

  • Experience working in a call center
  • Experience in the banking/financial services industry
  • Previous telephone sales experience

Minimum qualifications

  • One year of sales experience, which can include cross-selling, upselling, and referrals for products and services