Doctors Without Borders USA
NYC
Organization
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care in over 70 countries to people affected by conflict, epidemics, disasters, or exclusion from health care. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.
Department
Our dynamic Development Department is responsible for raising over $600 million annually to support the mission of the organization. The Integrated Channel Marketing team functions as an internal agency in collaboration with the Audience team to drive donor-centric integrated marketing efforts, including prospect, renewal and cultivation fundraising campaigns.
Project
Are you a creative and driven digital marketer with an eye for both the storytelling and data side of email marketing? Are you a strong collaborator with a positive approach to problem-solving? If so, we have a position for you.
Doctors Without Borders/Médecins Sans Frontières (MSF) is seeking a full-time Digital Marketing Coordinator–Email to help accelerate fundraising growth in our email marketing and SMS programs. Reporting to the Senior Digital Marketing Manager, Email your main priority will be to ensure smooth execution of the email program. In this role you’ll be supporting a dynamic and evolving program focusing on expanding our digital engagement, improving the performance of email acquisition and retention and increasing the share of digital revenue from sustainers — donors who give recurring monthly, quarterly, or annual gifts.
With guidance from your Senior Manager, and with digital agency partners, you’ll collaborate with the Audience Teams to bring the work of MSF to life for our supporters with the right message at the right time. You will play an active role in achieving our fundraising goal of growing unrestricted digital revenue by at least 10 percent each year.
The Digital Marketing Coordinator–Email believes in an omnichannel marketing approach centered around the donor experience. You will use available tools and technologies to build and implement a strong segmentation and automation plan. You will play a pivotal role on an energetic, innovative, and growing digital marketing team.
On any given day you might:
Update the communications calendar to incorporate a rapid response email and SMS campaign to a headline-making emergency
Participate in a quarterly planning session to innovate retention and upgrade strategies under the guidance of Senior Manager, Email and in collaboration with your colleagues on the Audience Team and the Digital Marketing Agency
Ensure campaign content and imagery are in line with our commitment to anti-racism, diversity, equity and inclusion
Run analytics reports for Senior Manager, Email on the latest email & SMS campaigns for a last-minute meeting with MSF leadership
Job Responsibilities
You will report to the Senior Digital Marketing Manager–Email. Your responsibilities will include:
Project managing the production and review schedule and the marketing calendar for all MSF email and SMS communications
Working with our digital agency to further develop MSF’s email and SMS program by providing feedback on strategy, copy and images and serving as the liaison between the MSF Integrated Channel Marketing team, the Audience teams, the Communications and Program teams, and the Digital Marketing Agency
Helping to deliver effective audience messaging through collaboration with the Senior Manager, Email and the Audience teams on creative message customization and audience-first thinking within the email program
Collaborating with the Integrated Channel Marketing Team, the Audience Team, and the Digital Marketing Agency on audience segmentation, personalization, and targeting practices and construction of those groups
Building and launching emails and SMS in Salesforce Marketing Cloud as needed
Overseeing design and imagery, including selecting powerful, response-driving photos from our media database
Assisting in the design and development of donation forms, landing pages and surveys
Configuring and generating email, SMS and donation form reporting and finding trends in email reports to help inform future decisions and optimize performance
Provide training for members of other MSF teams in email creation
Advising on configuration of CRM and liaising with the Systems Team and vendors
Qualifications
You’re a data-driven digital marketer with an eye for captivating storytelling and persuasive messaging and design. You are a creative problem solver with strong analytical skills and a proven ability to manage competing calendars and priorities . You are comfortable making recommendations and implementing strategies for copy, design, and process improvement.
Relevant experience in digital marketing and fundraising, especially in email and mobile. Agency experience a plus but not required.
Proven project management, time management, and follow-through skills. Ability to deal with shifting priorities and to communicate with diplomacy under pressure.
Expert interpersonal, written, and oral communication skills .
Detail oriented and focused on quality , able to proof-read and conduct quality assurance reviews.
Commitment to principles of anti-racism, diversity, equity, and inclusion; able to apply anti-racist and DEI approach in the creative development and review process.
A collaborative team player , able to build constructive and effective relationships with diverse groups of people.
Familiarity with HTML -- and the ability to quickly learn new marketing tools and systems to help us meet our goals.
Preferred but not required:
Non-profit fundraising experience.
Experience in a marketing cloud platform (such as Salesforce Marketing Cloud)
Familiarity with CSS, Google Analytics , donor databases, or CRMs
Type
HQ
Pay Class
Full time Non-Exempt
Contract Type
Open ended contract
Additional Information
Compensation
Starting salary low to moderate 60's (commensurate with experience)
Desired Hiring Date
ASAP
How to Apply
Please visit our Careers Home Page to apply for this position.
Working Time
35 hours per week
Expected to work in a hybrid remote work environment with the ability to come into the NYC office a minimum of 2 times a week.
Organization
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care in over 70 countries to people affected by conflict, epidemics, disasters, or exclusion from health care. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.
Department
Our dynamic Development Department is responsible for raising over $600 million annually to support the mission of the organization. The Integrated Channel Marketing team functions as an internal agency in collaboration with the Audience team to drive donor-centric integrated marketing efforts, including prospect, renewal and cultivation fundraising campaigns.
Project
Are you a creative and driven digital marketer with an eye for both the storytelling and data side of email marketing? Are you a strong collaborator with a positive approach to problem-solving? If so, we have a position for you.
Doctors Without Borders/Médecins Sans Frontières (MSF) is seeking a full-time Digital Marketing Coordinator–Email to help accelerate fundraising growth in our email marketing and SMS programs. Reporting to the Senior Digital Marketing Manager, Email your main priority will be to ensure smooth execution of the email program. In this role you’ll be supporting a dynamic and evolving program focusing on expanding our digital engagement, improving the performance of email acquisition and retention and increasing the share of digital revenue from sustainers — donors who give recurring monthly, quarterly, or annual gifts.
With guidance from your Senior Manager, and with digital agency partners, you’ll collaborate with the Audience Teams to bring the work of MSF to life for our supporters with the right message at the right time. You will play an active role in achieving our fundraising goal of growing unrestricted digital revenue by at least 10 percent each year.
The Digital Marketing Coordinator–Email believes in an omnichannel marketing approach centered around the donor experience. You will use available tools and technologies to build and implement a strong segmentation and automation plan. You will play a pivotal role on an energetic, innovative, and growing digital marketing team.
On any given day you might:
Update the communications calendar to incorporate a rapid response email and SMS campaign to a headline-making emergency
Participate in a quarterly planning session to innovate retention and upgrade strategies under the guidance of Senior Manager, Email and in collaboration with your colleagues on the Audience Team and the Digital Marketing Agency
Ensure campaign content and imagery are in line with our commitment to anti-racism, diversity, equity and inclusion
Run analytics reports for Senior Manager, Email on the latest email & SMS campaigns for a last-minute meeting with MSF leadership
Job Responsibilities
You will report to the Senior Digital Marketing Manager–Email. Your responsibilities will include:
Project managing the production and review schedule and the marketing calendar for all MSF email and SMS communications
Working with our digital agency to further develop MSF’s email and SMS program by providing feedback on strategy, copy and images and serving as the liaison between the MSF Integrated Channel Marketing team, the Audience teams, the Communications and Program teams, and the Digital Marketing Agency
Helping to deliver effective audience messaging through collaboration with the Senior Manager, Email and the Audience teams on creative message customization and audience-first thinking within the email program
Collaborating with the Integrated Channel Marketing Team, the Audience Team, and the Digital Marketing Agency on audience segmentation, personalization, and targeting practices and construction of those groups
Building and launching emails and SMS in Salesforce Marketing Cloud as needed
Overseeing design and imagery, including selecting powerful, response-driving photos from our media database
Assisting in the design and development of donation forms, landing pages and surveys
Configuring and generating email, SMS and donation form reporting and finding trends in email reports to help inform future decisions and optimize performance
Provide training for members of other MSF teams in email creation
Advising on configuration of CRM and liaising with the Systems Team and vendors
Qualifications
You’re a data-driven digital marketer with an eye for captivating storytelling and persuasive messaging and design. You are a creative problem solver with strong analytical skills and a proven ability to manage competing calendars and priorities . You are comfortable making recommendations and implementing strategies for copy, design, and process improvement.
Relevant experience in digital marketing and fundraising, especially in email and mobile. Agency experience a plus but not required.
Proven project management, time management, and follow-through skills. Ability to deal with shifting priorities and to communicate with diplomacy under pressure.
Expert interpersonal, written, and oral communication skills .
Detail oriented and focused on quality , able to proof-read and conduct quality assurance reviews.
Commitment to principles of anti-racism, diversity, equity, and inclusion; able to apply anti-racist and DEI approach in the creative development and review process.
A collaborative team player , able to build constructive and effective relationships with diverse groups of people.
Familiarity with HTML -- and the ability to quickly learn new marketing tools and systems to help us meet our goals.
Preferred but not required:
Non-profit fundraising experience.
Experience in a marketing cloud platform (such as Salesforce Marketing Cloud)
Familiarity with CSS, Google Analytics , donor databases, or CRMs
Type
HQ
Pay Class
Full time Non-Exempt
Contract Type
Open ended contract
Additional Information
Compensation
Starting salary low to moderate 60's (commensurate with experience)
Desired Hiring Date
ASAP
How to Apply
Please visit our Careers Home Page to apply for this position.
Working Time
35 hours per week
Expected to work in a hybrid remote work environment with the ability to come into the NYC office a minimum of 2 times a week.
Covenant House International
Overview
For almost 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 31 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua.
Primary Responsibilities
Reporting to the Vice President, Mass Market Growth and Channel Integration, the Manager, Integrated Marketing helps lead the strategy, execution and optimization of offline channels to acquire, grow, retain and reactivate the Mass Market donor audience. The Manager is responsible for the day-to-day direct mail marketing plan, will develop and deploy rigorous testing strategies as well as seek out solutions to improve efficiencies. The role will collaborate cross-functionally on an integrated campaign approach with online channels to help drive the strategy and implementation of campaigns to drive mass market file growth and retention. This position also leads the execution of offline channels in support of high-value donor audience needs via collaboration with Sustainer and Mid-Level audience strategists. The Manger will serve as the catalyst and growth accelerate propelling a large, national direct to consumer fundraising program towards growth and investment.
Job Duties
Help design the strategy for mass market fundraising program in collaboration with the Vice President, Mass Market Growth and Channel Integration and the Online strategists.
Develop the campaign and creative approach in the deployment of a data driven offline fundraising program focused on single gift donors that achieves key performance indicators in individual donor metrics as well as overall revenue growth and budget objectives
Executes offline channel strategy using an integrated approach in collaboration with online channel lead in order to achieve the organization's fundraising goals
Directs established workflow for direct mail initiatives including campaign planning, collection of resource, copy, art and creative design, content review, departmental approvals and budget administration
Collaborate with internal production team, and external vendors for campaign execution
Responsible for design and implementation of mass market new donor acquisition strategy via Direct Mail, hitting established new donor targets at assigned cost to acquire thresholds.
Collaboration on new donor journey / welcome series via direct mail touchpoints across all audiences and join sources to maximize new donor 2 nd gift conversion and retention.
Help develop and execute strategic priorities to optimize program performance and maximize ongoing donor renewal, upgrade and retention of donors via Direct Mail and other media touchpoints.
Collaborate and support planning and execution of direct mail campaigns to high value audience segments in the sustainer and mid-level donor programs
Recommend and rigorously implement strategic tests to optimize design efficiencies, increase KPIs for donor segments, balancing quality and quantity of tests to minimize budget impact and drive speed of learning
Guide direct mail team and partners to deliver on time and on budget direct mail campaigns
Helps manage direct mail annual budget and mid-year reforecast
Monitor campaign results, prepare reports and financial analyses
Responsible for quality assurance, accuracy and branding consistency
Assist in the creation of strategic and tactical plans to implement rapid response/disaster fundraising programs in response to episodic events
Responsible for day-to-day supervision and professional development of direct report(s)
Provide general support for the Vice President, as needed, as well as other related duties identified or assigned
Knowledge, Skills & Abilities
Desired Skills
Highly skilled at interpersonal, written and oral communications
Detail oriented and skilled at organizing and marshaling resources
Proven ability to plan and manage work – process, projects and programs
Proven capability to measure, evaluate and report results
Demonstrated skill in supervising and developing direct reports
Minimum Experience & Education
BS or BA degree or higher in related field
Management experience supervising individual contributors or small teams
7+ years’ experience in offline direct response marketing or related field
3+ years of direct project management or program management experience
Experience working cross functionally with tech and non-tech teams is desired
Proven experience in all Microsoft Office applications, specifically MS Excel, MS PowerPoint, and MS Word, as well as Google suite
Familiarity with nonprofit CRM and content management systems. Preference will be given to candidates with direct experience.
Travel Required
You may be required to travel for this position, 10% or less
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!
Covenant House is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire to be considered. Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.
Overview
For almost 50 years, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 31 cities in the US, Canada, Mexico, Guatemala, Honduras, and Nicaragua.
Primary Responsibilities
Reporting to the Vice President, Mass Market Growth and Channel Integration, the Manager, Integrated Marketing helps lead the strategy, execution and optimization of offline channels to acquire, grow, retain and reactivate the Mass Market donor audience. The Manager is responsible for the day-to-day direct mail marketing plan, will develop and deploy rigorous testing strategies as well as seek out solutions to improve efficiencies. The role will collaborate cross-functionally on an integrated campaign approach with online channels to help drive the strategy and implementation of campaigns to drive mass market file growth and retention. This position also leads the execution of offline channels in support of high-value donor audience needs via collaboration with Sustainer and Mid-Level audience strategists. The Manger will serve as the catalyst and growth accelerate propelling a large, national direct to consumer fundraising program towards growth and investment.
Job Duties
Help design the strategy for mass market fundraising program in collaboration with the Vice President, Mass Market Growth and Channel Integration and the Online strategists.
Develop the campaign and creative approach in the deployment of a data driven offline fundraising program focused on single gift donors that achieves key performance indicators in individual donor metrics as well as overall revenue growth and budget objectives
Executes offline channel strategy using an integrated approach in collaboration with online channel lead in order to achieve the organization's fundraising goals
Directs established workflow for direct mail initiatives including campaign planning, collection of resource, copy, art and creative design, content review, departmental approvals and budget administration
Collaborate with internal production team, and external vendors for campaign execution
Responsible for design and implementation of mass market new donor acquisition strategy via Direct Mail, hitting established new donor targets at assigned cost to acquire thresholds.
Collaboration on new donor journey / welcome series via direct mail touchpoints across all audiences and join sources to maximize new donor 2 nd gift conversion and retention.
Help develop and execute strategic priorities to optimize program performance and maximize ongoing donor renewal, upgrade and retention of donors via Direct Mail and other media touchpoints.
Collaborate and support planning and execution of direct mail campaigns to high value audience segments in the sustainer and mid-level donor programs
Recommend and rigorously implement strategic tests to optimize design efficiencies, increase KPIs for donor segments, balancing quality and quantity of tests to minimize budget impact and drive speed of learning
Guide direct mail team and partners to deliver on time and on budget direct mail campaigns
Helps manage direct mail annual budget and mid-year reforecast
Monitor campaign results, prepare reports and financial analyses
Responsible for quality assurance, accuracy and branding consistency
Assist in the creation of strategic and tactical plans to implement rapid response/disaster fundraising programs in response to episodic events
Responsible for day-to-day supervision and professional development of direct report(s)
Provide general support for the Vice President, as needed, as well as other related duties identified or assigned
Knowledge, Skills & Abilities
Desired Skills
Highly skilled at interpersonal, written and oral communications
Detail oriented and skilled at organizing and marshaling resources
Proven ability to plan and manage work – process, projects and programs
Proven capability to measure, evaluate and report results
Demonstrated skill in supervising and developing direct reports
Minimum Experience & Education
BS or BA degree or higher in related field
Management experience supervising individual contributors or small teams
7+ years’ experience in offline direct response marketing or related field
3+ years of direct project management or program management experience
Experience working cross functionally with tech and non-tech teams is desired
Proven experience in all Microsoft Office applications, specifically MS Excel, MS PowerPoint, and MS Word, as well as Google suite
Familiarity with nonprofit CRM and content management systems. Preference will be given to candidates with direct experience.
Travel Required
You may be required to travel for this position, 10% or less
Our Community
Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.
Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you are fun, dynamic, and hardworking, come join our awesome international team in an organization with a heart!
Covenant House is a vaccinated employer. As such, prospective new hires will be required to provide proof of vaccination or be willing to receive the COVID-19 vaccination by date of hire to be considered. Our offices are located in Manhattan, however, this position will be remote for the foreseeable future.