Senior Officer, International Emergency Field Operations

  • American Red Cross
  • Washington, DC, USA
  • Nov 28, 2017

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description:

As part of an Emergency Response team, responsible for analysis and coordination of a wide variety of activities necessary to support the disaster response operations of the International Services Department (ISD) as part of the Response Operations team. The position is responsible for ensuring our readiness to respond to international disasters through equipment, response teams, operational knowledge and best practice, and provision of operational and technical support to headquarters based response leads and emergency deployed field staff. The most common interventions of the American Red Cross are emergency assessments, response planning, operational leadership, emergency implementation, monitoring and reporting for cash and commodity based interventions.

Key components of the position are utilizing field experience to inform headquarters and field based operations management, support internal and external coordination as needed, coordinating internal operating systems and standard operating procedures, emergency operations support, inform equipment/asset management, and support in deploying international emergency response operations personnel. The position is based at headquarters with emergency operational field deployments anticipated of approximately 50%. The American Red Cross responds multilaterally to approximately 25 disasters per year, with half including field personnel deployments.

The position reports directly to the Manager of Response Operations and maintains an integrated, collaborative relationship with ARC National Headquarters relevant staff outside of NHQ and Red Cross/Red Crescent Movement partners.


  • Provide fast, accurate, well presented information, analysis, and recommendations for emergency operations based on best practice, field experience and situational appropriateness for operational and strategic decision making in an emergency response. Lead and implement response interventions at NHQ and Field level as necessary.
  • On very short notice, deploy to emergency field operations for up to six weeks for response activities and be willing to work after hours during an emergency, often acting in a leadership position.
  • Lead and support diversity of funding opportunities and proposals for emergency response and preparedness specifically through US Government and Corporate donors.
  • Develop, implement, and adapt innovative response systems and strategies beyond current tools and sectors as appropriate and ensuring best practices and lessons within American Red Cross and other sources are incorporated. These are likely to include rapid nonfood item distributions, cash transfer programming, emergency shelter, and beneficiary information management.
  • Coordinate use of internal and external experience and knowledge through working groups and other platforms expertise to support effective emergency response.
  • Serve as integral part of the International Response and Programs response team during global operations. Support may include appropriate distribution of supplies or other emergency intervention, prioritizing and facilitation of rapid assistance including financial and in kind resource, tracking internal processes.
  • Provide support of the rapid deployment of personnel, daily communications, and guidance as required for emergency field operations, ensuring high performance of deployed field personnel.
  • Serve as liaison and/or maintain important internal relationships and process management with other units including Operations and Grants Management, Logistics, Monitoring and Evaluation, and ARC Domestic Disaster Response.
  • Ensure resources, agreements and systems are in place to respond multilaterally and bilaterally to emergencies, including global and regional response teams.
  • Provide technical assistance to support ARC’s Disaster Management activities, including Readiness to Respond capacity with National Societies of ARC Regional priority.
  • Work with colleagues to ensure appropriate training and opportunities are developed, including annual facilitation of core training and offer emergency operational technical guidance and training to International Services volunteers and professional staff.
  • Develop and maintain relationships and represent American Red Cross at meetings, workshops, training events which may include International Federation, ICRC, and external organizations; Provide support to Red Cross Movement partners in strengthening Disaster Management and Response capacities.


  • Bachelor’s degree required. Advanced degree in related field preferred
  • Minimum seven years working in emergency humanitarian response, disaster relief and/or development environment with technical knowledge in international disaster response
  • Minimum two years of supervisory experience, particularly in a team setting required including strong relational and strategic leadership competencies
  • Candidates must have demonstrated knowledge and experience in international disaster response operations including knowledge of supply chain, distributions, reporting and emergency monitoring and reporting is essential. Knowledge of Disaster Management cycle including preparedness, response and recovery
  • Experience in additional logistics, shelter, cash transfer programming, and/or telecommunications also preferred
  • Diverse experience within humanitarian industry including knowledge foundation, contexts, coordination and implementation mechanisms and application of humanitarian standards
  • Experience working with international partner organizations and individual counterparts and must have the ability to work in an environment of diverse languages and cultures
  • Ability to prioritize multiple tasks and demonstrated ability to work in a high stress environment in both strategic direction setting and implementation
  • Excels under tight deadline pressures and limited material and human resources
  • Exceptional verbal and written communication, organizational and information management
  • Excels in collaborative, collegial team environment with very strong interpersonal skills
  • Fluency in a foreign language (Spanish or French) preferred
  • Previous experience with the Red Cross is preferred
  • Position requires operational flexibility to meet sudden and unpredictable business and disaster related needs including variety of work hours and international travel of approximately 50%

Physical requirements are those present in normal office environment conditions in addition to movement and lifting of equipment and living and working in challenging physical conditions; Candidate should be physically able to lift at least 50 lbs.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit to apply.

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