Conduct donor health history screening to determine eligibility and complete the phlebotomy for the collection of manual and automated blood units. Perform blood drive support functions as assigned. Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services. May drive blood collection vehicles to transport required supplies, equipment, blood products and staff to and from mobile sites. May load and unload trucks and other vehicles. Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.
Phlebotomist Job Responsibilities
· Balance production, donor care & quality requirements to meet daily blood collection goals
· Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation
· Be detail oriented all day, every day, to ensure that the blood you collect meets regulatory requirements and can be safely transfused
· Remain flexible to work a highly variable schedule that includes early start times, late end times, weekends & holidays to meet the needs of our donors.
· Take care of your team members – show up for every shift and give 100% while you’re there
· Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again
· Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list.
RN/LPN or equivalent experience is required, with current state licensure as required. Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or equivalent experience is required. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Previous truck and/or bus driving experience is desirable. Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to posses or obtain a medical certification of at least one year duration. Basic computer skills desirable. Applicable local licensure if required by state directives.
Essential Functions/Physical Requirements
The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 1 in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.
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