Learn more about the life-saving impact our employees have in their communities in this short video:
As a Customer Service Specialist you will:
Provide customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies. Maintain hospital inventory and return blood products within regulatory compliance.
Perform other duties as necessary.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Must be proficient in Microsoft Excel and Outlook
Minimum two years of progressive experience in a dynamic, multi-task operational environment preferred.
Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.
Excellent oral and written communication skills.
Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills; be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers.
High school diploma or equivalent required.
Essential Functions/Physical Requirements
The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some business travel is required.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.
To view the EEOC Summary of Rights, click here: Summary of Rights