Platelet Donor Scheduler

  • American Red Cross
  • Pomona, CA, USA
  • Jun 15, 2018

Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?


Job Description:

Platelet Donor Scheduler Job Summary

Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Blood Donor Scheduler with the American Red Cross!

We are seeking a customer-focused, compassionate individual to contact blood donors and schedule appointments in our fast-paced environment. Blood Donor Schedulers follow scripting and have excellent attention to detail. As a Blood Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life!

To learn more about this role, watch this short video: 

https://www.youtube.com/watch?v=BwjwbxbwN34

Platelet Donor Scheduler - Responsibilities

  • Schedule prospective platelet donors from a variety of sources by phoning individuals to make donation appointments

  • Contact active or former platelet donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals

  • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records

  • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.

  • Take care of your team members – show up for every shift and give 100% while you’re there

  • Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

  • Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times

The aforementioned responsibilities of the Platelet Donor Scheduler describe the general nature and level of work and are not an exhaustive list.

Platelet Donor Scheduler – Job Qualifications

  • High school diploma or equivalent required

  • Minimum one year of telephone and customer service or telemarketing experience required

  • Computer experience, excellent customer service and problem-solving skills required

  • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.

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