As a key member of RAINN's Victim Services team, the National Sexual Assault Hotline (NSAH) Training Manager will be responsible for managing all aspects of NSAH's training initiatives for staff, volunteers and interns. This individual will be a subject-matter expert on issues of sexual violence who will lead the NSAH team in the creation of training curricula and facilitate in-person training in English and Spanish, including initial onboarding training, initial call center client training, and ongoing NSAH staff training needs.
Essential Duties and Responsibilities:
- Maintain an expertise in training staff to provide services to victims of sexual violence. Training and services must be research-based and consistent with best practices in the fields of crisis intervention and sexual violence prevention and response.
- Identify emerging training needs and create curricula and content for new training modules.
- Serve as lead facilitator for all of NSAH's in-person training for staff, volunteers, interns and federal work study students.
- Partner with the Training Coordinator to ensure the effective e-delivery of courses, training materials and other resources through NSAH's online learning platform
- Manage NSAH training user accounts and coordinate resolution of technical issues and user experience on RAINN's online training account (RAINNtrain)with the Training Coordinator.
- Maintain communication with all new hotline trainees through the training process after hire, including issues with RAINNtrain, questions about training sessions, or ongoing training needs.
- Oversee and implement ongoing training or refresher training for NSAH staff on call center clients' policies and resources.
- Supervise NSAH training supervisors and licensed training supervisors, including overseeing the scheduling of the training supervisors and trainees.
- Manage all logistics of each NSAH training, including facilitation, lodging, travel and food.
- Identify and collaborate with subject matter experts as needed.
- All other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:
- Bachelor's degree in Human Services, Education, Social Work or Psychology preferred with experience of at least:
- Three (3) years assessing training needs and developing content for the anti-sexual violence trainings.
- Degree can be substituted with relevant work experience on a case-by-case basis.
- Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process if needed.
- Must possess working knowledge of adult learning and development theory and instructional design.
- Must have a strong customer service focus and ability to work well within a team working towards targeted deadlines.
- Ability to interpret a variety of instructions, written and oral.
- Ability to solve problems and deal with a wide range of situations.
- Ability to exercise good judgment when faced with complex decisions.
- Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
- Willingness to work a non-traditional schedule, which will include some evenings and weekends.
- This position will work approximately 1 weekend a month, and may vary, depending on the training cycle, to be 2 weekends/month
- Must be able to work on-site at RAINN's office and to attend meetings there as required.
- Must be comfortable discussing issues surrounding sexual violence.
- Must successfully complete a criminal background check (administered by RAINN).
- Fluency is written and spoken Spanish
- Veterans will be given priority.
- Crisis hotline/intervention experience.
- Master Training Specialist Certification or ASTD Certified Professional in Learning and Performance (CPLP)
- Experience using online learning platforms, including Articulate Storyline.
- Survivors are encouraged to apply.
The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:
- While performing the duties of this position, the individual is regularly required to walk; sit, possess manual dexterity sufficient for use with computer/key board; talk and hear.
- Must have vision correctable to a level where individual can operate a computer; visualize text on a computer monitor.
- This position requires travel approximately three times every year to New York City and other identified cities for volunteer training.
There are no harmful environmental conditions that are present for this position. The noise level in the work environment is typically moderate. TO APPLY: Submit resume, cover letter, two (2) writing samples along with salary requirements to: NSAH Program Director at https://rainn.applicantpro.com/jobs/ Incomplete applications will not be considered. Please no phone calls.
TO APPLY: Submit resume, cover letter, two (2) writing samples along with salary requirements to: NSAH Program Director at https://rainn.applicantpro.com/jobs/ Incomplete applications will not be considered. Please no phone calls.