Desktop Support Technician – Portland

  • Oregon Health Authority
  • Portland, OR, USA
  • Nov 13, 2019
Full time Technical Support Service Desk

Job Description

The Oregon Health Authority has a fantastic opportunity for Two (2) Desktop Support Technicians to join an excellent team, deliver top-notch technical support and work to advance their IT operations. 

 

 

WHAT YOU WILL DO!

As a Desktop Support Technician, you will provide primary, day-to-day support to Oregon Health Authority and Department of Human Services (OHA/DHS) staff located in the Portland region, for the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered in to the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common standardized software.

 

In this role, you will adhere to IT business processes related to incident management, change management, asset management, configuration management, and other applicable IT service management functions. You may also provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During downtimes, you will provide backup to help resolve service tickets or take calls for the Service Desk.

 

 

WHAT WE ARE LOOKING FOR:

  • (a) Three (3) years of information systems experience related to Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND One (1) year of information systems experience related to Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
  • Experience with the following:
    • Microsoft Active Directory
    • Outlook 2013 and/or Lync 2013
    • Microsoft Office Suite 2007, 2010, 2013
    • Host Explorer v6.0, STunnel
    • Windows 7, Windows 8.1, Windows 10
    • Ethernet
    • Microsoft Internet Explorer
    • LAN/WAN Infrastructure
    • TCP/IP & IPX protocols
    • Frame relay
    • Cisco routers and switches
    • Assorted DSU/CSUs
  • Solid background in and understanding of desktop computers, local and wide area networks and general computer operations.
  • Working knowledge of Windows Operating Systems and how to fix related issues.
  • Excellent written and verbal communication and presentation skills.
  • Outstanding customer service skills for both internal and external customers.
  • Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.

 

 

WHAT’S IN IT FOR YOU?

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.

Occupations

Technical Customer Service

URL

Salary

$4,090 - $5,905 per month

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