Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for a Lab Manager to join our Building & Construction team in Fridley, MN. The Building & Construction team provides assurance, testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site.
Lab Manager
Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for a Laboratory Manager to join our Building & Construction team in Fridley, Minnesota. The Building & Construction team provides assurance, testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site.
The Lab Manager will support the Building & Construction business by coordinating, managing, monitoring, and expanding key services in the local region. We’re looking for a candidate who can effectively manage a team while providing exceptional customer service.
Primary Responsibilities:
Supervise personnel and projects within assigned location/department, including assigning staff to new jobs and scheduling
Inspect and review projects to monitor compliance with all applicable parameters
Mentor and train staff to broaden their scope of capabilities
Performance evaluations of subordinates
Follow and enforce all safety requirements and company policies
Interacts with clients and provide exceptional customer service
Research, assist in the development of, and promote new business opportunities
Provide weekly revenue and expense forecasts the B&C leadership
Performs other work as assigned
What it takes to be successful in this role:
Bachelor’s Degree in Science or Business Administration is preferred
5+ years of management experience
Excellent communication and interpersonal skills
Proven leadership and team building skills
Experience with AAMA, Miami Dade, LADBS testing procedures and requirements
General working knowledge of test equipment, test methods, and applicable specifications associated with structural performance testing
Technically competent to effectively communicate testing procedures, specifications, and results with technicians and customers
Well-informed on applicable industry organizations, codes, and specifications
Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
Strong management skills and the ability to delegate tasks as necessary
High level of computer proficiency, including Microsoft Office Suite and Adobe Pro
Ability to travel as business needs dictate, estimated 5-10% of time may require travel
Valid driver’s license and reliable driving record (required)
Why work at Intertek?
Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .
What we have to offer: When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
Mar 03, 2024
Full time
Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for a Lab Manager to join our Building & Construction team in Fridley, MN. The Building & Construction team provides assurance, testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site.
Lab Manager
Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for a Laboratory Manager to join our Building & Construction team in Fridley, Minnesota. The Building & Construction team provides assurance, testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site.
The Lab Manager will support the Building & Construction business by coordinating, managing, monitoring, and expanding key services in the local region. We’re looking for a candidate who can effectively manage a team while providing exceptional customer service.
Primary Responsibilities:
Supervise personnel and projects within assigned location/department, including assigning staff to new jobs and scheduling
Inspect and review projects to monitor compliance with all applicable parameters
Mentor and train staff to broaden their scope of capabilities
Performance evaluations of subordinates
Follow and enforce all safety requirements and company policies
Interacts with clients and provide exceptional customer service
Research, assist in the development of, and promote new business opportunities
Provide weekly revenue and expense forecasts the B&C leadership
Performs other work as assigned
What it takes to be successful in this role:
Bachelor’s Degree in Science or Business Administration is preferred
5+ years of management experience
Excellent communication and interpersonal skills
Proven leadership and team building skills
Experience with AAMA, Miami Dade, LADBS testing procedures and requirements
General working knowledge of test equipment, test methods, and applicable specifications associated with structural performance testing
Technically competent to effectively communicate testing procedures, specifications, and results with technicians and customers
Well-informed on applicable industry organizations, codes, and specifications
Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
Strong management skills and the ability to delegate tasks as necessary
High level of computer proficiency, including Microsoft Office Suite and Adobe Pro
Ability to travel as business needs dictate, estimated 5-10% of time may require travel
Valid driver’s license and reliable driving record (required)
Why work at Intertek?
Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .
What we have to offer: When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
Experienced Administrative Assistants—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help!
We are looking for an Administrative Assistant to fill the role for our U.S. government Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will assist case specialist and participants of the ISAP program following the guidelines of the government Department of Homeland Security contract.
This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and administration. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!
Summary
Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.
Primary Duties and Responsibilities
Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
Ensures that program participants are properly checked in for office visits.
Answers the phones and directs calls appropriately.
Maintains program participant case records on the computer system by performing data entry.
Maintains files and other related documentation.
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
Coordinates transportation services for program participants.
Performs other duties as assigned.
Requirements
Minimum Requirements
HS Diploma or GED required. Associate’s Degree in Business or related field preferred.
Two (2) years of related work experience in an administrative field preferred.
Bilingual English/Spanish Required.
Ability to pass a suitability determination.
United States Citizenship required.
Live in the United States 3 of the last 5 years (military and study abroad accepted).
At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts.
At least two (2) years of experience working with computers.
Effective communication skills with internal and external contacts.
Good interpersonal skills. Ability to deal tactfully with the public.
Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to deal with multi-cultural contacts with sensitivity.
Good organizational skills.
Attention to detail.
Benefits
You will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.
Your benefits will include:
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme Park and attraction discounts
Your world of opportunities begins here! Apply today!
Feb 06, 2024
Full time
Experienced Administrative Assistants—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help!
We are looking for an Administrative Assistant to fill the role for our U.S. government Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will assist case specialist and participants of the ISAP program following the guidelines of the government Department of Homeland Security contract.
This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and administration. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!
Summary
Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.
Primary Duties and Responsibilities
Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
Ensures that program participants are properly checked in for office visits.
Answers the phones and directs calls appropriately.
Maintains program participant case records on the computer system by performing data entry.
Maintains files and other related documentation.
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
Coordinates transportation services for program participants.
Performs other duties as assigned.
Requirements
Minimum Requirements
HS Diploma or GED required. Associate’s Degree in Business or related field preferred.
Two (2) years of related work experience in an administrative field preferred.
Bilingual English/Spanish Required.
Ability to pass a suitability determination.
United States Citizenship required.
Live in the United States 3 of the last 5 years (military and study abroad accepted).
At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts.
At least two (2) years of experience working with computers.
Effective communication skills with internal and external contacts.
Good interpersonal skills. Ability to deal tactfully with the public.
Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to deal with multi-cultural contacts with sensitivity.
Good organizational skills.
Attention to detail.
Benefits
You will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.
Your benefits will include:
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme Park and attraction discounts
Your world of opportunities begins here! Apply today!
Experienced Case Managers—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help!
We are looking for Immigration Case Managers to fill the role of Case Manager for the Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will use your criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance you will ensure that participants attend court hearings and comply with conditions set by DHS.
This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and case management. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!
Job Responsibilities
As the Immigration Case Manager, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
Additional responsibilities for the Case Manager include:
Meeting with participants face-to-face regularly as required by government contractual obligations.
Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.
Requirements
Job Requirements
As the Case Manager you must have excellent interpersonal, oral and written communication skills, and demonstrated tact when interacting with employees, community contracts, government official, and participants. You will also need demonstrated sound judgment and even temperament with the ability to deal tactfully with the public. If this describes you, apply today!
Additional requirements include:
A Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field.
At least two (2) years’ relevant experience in a field related to law, social work, detention, corrections, government, or similar field.
Bi-lingual language skills, required.
Experience dealing with multicultural clients.
Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations.
Strong attention to detail and problem-solving skills.
Basic knowledge of immigration laws, regulations, and procedures.
Computer proficiency, including Microsoft Office and the internet.
Ability to interpret electronic monitoring messages and daily summary reports.
Ability to type thirty-five (35) words per minute to develop and maintain case records by performing data entry.
United States citizenship required.
Must live in the United States 3 of the last 5 years (military service and study abroad accepted).
Active, valid driver's license required.
Successfully pass pre-employment (post offer) background check and obtain a suitability determination.
Benefits
As a Case Manager, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.
Your benefits will include:
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme park and attraction discounts
Your world of opportunities begins here! Apply today!
Feb 06, 2024
Full time
Experienced Case Managers—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help!
We are looking for Immigration Case Managers to fill the role of Case Manager for the Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will use your criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance you will ensure that participants attend court hearings and comply with conditions set by DHS.
This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and case management. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!
Job Responsibilities
As the Immigration Case Manager, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
Additional responsibilities for the Case Manager include:
Meeting with participants face-to-face regularly as required by government contractual obligations.
Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.
Requirements
Job Requirements
As the Case Manager you must have excellent interpersonal, oral and written communication skills, and demonstrated tact when interacting with employees, community contracts, government official, and participants. You will also need demonstrated sound judgment and even temperament with the ability to deal tactfully with the public. If this describes you, apply today!
Additional requirements include:
A Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field.
At least two (2) years’ relevant experience in a field related to law, social work, detention, corrections, government, or similar field.
Bi-lingual language skills, required.
Experience dealing with multicultural clients.
Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations.
Strong attention to detail and problem-solving skills.
Basic knowledge of immigration laws, regulations, and procedures.
Computer proficiency, including Microsoft Office and the internet.
Ability to interpret electronic monitoring messages and daily summary reports.
Ability to type thirty-five (35) words per minute to develop and maintain case records by performing data entry.
United States citizenship required.
Must live in the United States 3 of the last 5 years (military service and study abroad accepted).
Active, valid driver's license required.
Successfully pass pre-employment (post offer) background check and obtain a suitability determination.
Benefits
As a Case Manager, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.
Your benefits will include:
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme park and attraction discounts
Your world of opportunities begins here! Apply today!
Financial Engineer-Kiwi Partners
The Financial Engineer partners with clients to understand their financial processes, identify opportunities for improvements, and implement solutions.
Essential Responsibilities
Technical
Research and analyze data for detailed reports and interpret results to help the team make strategic decisions.
Train client employees and Kiwi staff on use, functionality, system, workflow, reporting & dashboarding and interface.
Assist Lead Financial Engineers in system implementations, including but not limited to: Sage Intacct, QuickBooks Online, Bill.com, Expensify, etc.
Support in process walkthroughs, documenting accounting procedures and processes to provide a tool for analysis and inclusion in manuals.
Manage process of mapping a chart of accounts and financial dimensions from old legacy system to new, configuring accounting applications to client requirements.
Develop a metrics dashboard to monitor strategic measures, metrics & Key Performance Indicators (KPIs).
Assist in the review of timesheet and procurement processes.
Support in annual cash flow forecasting models.
Evaluate accounting tasks and assist on recommendations for month-end closing processes.
Research, test, and perform proof of concepts on recommended applications.
Assist in the development of a workforce needs-assessment.
Collaborate directly to Project Managers with various tasks analysis, track budget vs. actuals, project timeline, weekly status memos, etc.
Client Management
Understanding client expectations as discussed and quantified in the client engagement meeting.
Providing high quality deliverables on a timely basis and in compliance with Kiwi’s Quality Management System.
Following Kiwi Partners Communications Policy, communicate proactively with Manager and/or client to establish strong trust and prevent potential conflicts/problems.
To be successful in this role you’ll need
2 - 4 years of progressive accounting and/or consulting experience.
Proficiency in Microsoft programs, particularly:
Excel
Word
PowerPoint
PowerBI
Power Pivot
SharePoint
Teams
Planner
Proficiency in Smartsheet.
Knowledgeable of principles and practices of accounting systems, internal controls, and implementing control improvements.
Experience with one or more of the following:
Working in multiple work environments.
Balancing the needs of several clients.
Working independently as well as collaboratively.
Other Highly Preferred Knowledge, Skills and Experience and Key Characteristics
Prior experience in a small non-for-profits, startup, or unstructured environment.
QBO, Sage Intacct, Bill.com or Expensify Accounting or Implementation certification.
1 – 2 years of Sage Intacct Implementation Specialist experience
Our Core Competencies
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates
The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content.
The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
The ability to elevate the voices of marginalized colleagues and mitigate power dynamics with staff with less formal authority
Working with Us
This position is open to candidates who wish to be based out of our office locations in New York, Washington DC, Chicago, Durham, and San Francisco. We are also open to permanently remote workers based in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. Please note that all our five offices have reopened, and we work in a hybrid environment.
We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after your initial onboarding, you will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act.
We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
About Kiwi Partners / Arabella Advisors
Our firm helps foundations, philanthropists and investors who are serious about impact, achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, we are also a certified B Corporation.
Our Commitment to Diversity, Equity, and Inclusion (DEI)
Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Kiwi / Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $75,000-$93,000
Chicago range $80,000-$100,000
DC range $ 85,000-$105,000
NY range $90,000-$113,000
SF range $90,000-$113,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance - On average we pay 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off - 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work for us and why you’re qualified for this specific job.
We are an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process.
While we are open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position.
We will review applications as they are received and look forward to hearing from you.
Apr 04, 2023
Full time
Financial Engineer-Kiwi Partners
The Financial Engineer partners with clients to understand their financial processes, identify opportunities for improvements, and implement solutions.
Essential Responsibilities
Technical
Research and analyze data for detailed reports and interpret results to help the team make strategic decisions.
Train client employees and Kiwi staff on use, functionality, system, workflow, reporting & dashboarding and interface.
Assist Lead Financial Engineers in system implementations, including but not limited to: Sage Intacct, QuickBooks Online, Bill.com, Expensify, etc.
Support in process walkthroughs, documenting accounting procedures and processes to provide a tool for analysis and inclusion in manuals.
Manage process of mapping a chart of accounts and financial dimensions from old legacy system to new, configuring accounting applications to client requirements.
Develop a metrics dashboard to monitor strategic measures, metrics & Key Performance Indicators (KPIs).
Assist in the review of timesheet and procurement processes.
Support in annual cash flow forecasting models.
Evaluate accounting tasks and assist on recommendations for month-end closing processes.
Research, test, and perform proof of concepts on recommended applications.
Assist in the development of a workforce needs-assessment.
Collaborate directly to Project Managers with various tasks analysis, track budget vs. actuals, project timeline, weekly status memos, etc.
Client Management
Understanding client expectations as discussed and quantified in the client engagement meeting.
Providing high quality deliverables on a timely basis and in compliance with Kiwi’s Quality Management System.
Following Kiwi Partners Communications Policy, communicate proactively with Manager and/or client to establish strong trust and prevent potential conflicts/problems.
To be successful in this role you’ll need
2 - 4 years of progressive accounting and/or consulting experience.
Proficiency in Microsoft programs, particularly:
Excel
Word
PowerPoint
PowerBI
Power Pivot
SharePoint
Teams
Planner
Proficiency in Smartsheet.
Knowledgeable of principles and practices of accounting systems, internal controls, and implementing control improvements.
Experience with one or more of the following:
Working in multiple work environments.
Balancing the needs of several clients.
Working independently as well as collaboratively.
Other Highly Preferred Knowledge, Skills and Experience and Key Characteristics
Prior experience in a small non-for-profits, startup, or unstructured environment.
QBO, Sage Intacct, Bill.com or Expensify Accounting or Implementation certification.
1 – 2 years of Sage Intacct Implementation Specialist experience
Our Core Competencies
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates
The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content.
The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
The ability to elevate the voices of marginalized colleagues and mitigate power dynamics with staff with less formal authority
Working with Us
This position is open to candidates who wish to be based out of our office locations in New York, Washington DC, Chicago, Durham, and San Francisco. We are also open to permanently remote workers based in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. Please note that all our five offices have reopened, and we work in a hybrid environment.
We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after your initial onboarding, you will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act.
We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
About Kiwi Partners / Arabella Advisors
Our firm helps foundations, philanthropists and investors who are serious about impact, achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, we are also a certified B Corporation.
Our Commitment to Diversity, Equity, and Inclusion (DEI)
Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Kiwi / Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $75,000-$93,000
Chicago range $80,000-$100,000
DC range $ 85,000-$105,000
NY range $90,000-$113,000
SF range $90,000-$113,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance - On average we pay 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off - 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work for us and why you’re qualified for this specific job.
We are an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process.
While we are open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position.
We will review applications as they are received and look forward to hearing from you.
Senior Director of Consulting Services - Process, Kiwi Line of Business – Consulting Services (Remote)
The Senior Director of Consulting Services leads a team of Financial Engineers in developing and implementing process re-engineering and systems implementations.
Essential Responsibilities:
Service Delivery
Lead best practice review projects.
Ensure high and consistent quality services across all clients and services.
Manage the value-added reseller (VAR) relationship with related application vendors.
Lead consulting projects and ongoing client engagements within budget and time.
Project manage best practice review (BPR) and other process re-engineering projects.
Develop and implement technology initiatives at clients.
Conduct interviews with the client staff, assist in reviewing accounting procedures and processes (system walkthroughs), and suggest changes to processes based on analysis, technology, and best practices.
Manage client expectations as defined in the engagement contract and workplan.
Advise clients on rolling out people, process, and technology changes.
Advise clients on best practices in configuring their financial management software systems and assist with installation, maintenance, and troubleshooting.
Identify opportunities to support the client as an advisor.
Set, measure, and communicate expectations with the client team and Kiwi Partners Managers/Directors.
Understand, manage, and monitor workflow and scope as prescribed in the client Engagement Letter.
Effectively project manage by reviewing project scope, time, risks, communication and managing project deliverables and meetings.
Oversee client engagements, including managing staff resources and budget goals.
Serve as the client’s main point of contact and lead the engagement.
Professional Development
Research technology tools and applications; stay abreast of industry developments.
Stay up-to-date with internal control compliance and ensure all team members and clients are informed especially as it relates to new accounting pronouncements and regulations.
Stay up-to-date on accounting and technical pronouncements, developments, and trends.
Talent Management
Recruit, supervise, and develop team members.
Coach and mentor staff and team members and provide input on staff evaluations.
Business Development
Assist Kiwi management with developing and implementing strategic goals for the organization.
Identify opportunities for potential revenue increases and product lines of business.
Assist in developing standardized tools – people, processes, and systems for implementation at clients.
Serve as a change agent as it relates to identifying and recommending the introduction of company policies and internal business pivots and opportunities.
Assist in setting revenue goals.
Participate in pitches, proposals, and client engagement processes when applicable.
To be successful in this role you’ll need:
Bachelor’s degree, Graduate degree preferred
Minimum 8 – 10+ years of relevant professional experience to include:
6 – 8 years of progressive consulting experience.
4 – 6 years of progressive accounting experience.
4 – 6 years of leadership within a professional services position.
Experience with one or more of the following:
Working in multiple work environments.
Balancing the needs of several clients.
Working independently as well as collaboratively.
Knowledge and familiarity of accounting principles and practices including:
Accounting systems, internal controls, and implementing control improvements.
Various accounting software programs, such as Quickbooks and Sage Intacct, plus experience with chart of accounts and converting data from different applications.
Knowledge and experience with:
Documenting and conducting client intake interviews.
Assessing, improving, and implementing internal controls.
Client relationship management.
Proficient knowledge of various systems including:
Office 365
Power BI
Power Pivot
SharePoint
Teams
Planner
Other Highly Preferred Knowledge, Skills and Experience and Key Characteristics
Prior experience in a small non-for-profits, startup, or unstructured environment.
Sage Intacct Implementation Specialist.
Experience with nonprofit accounting.
About Kiwi Partners / Arabella Advisors
Our firm helps foundations, philanthropists and investors who are serious about impact, achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, we are also a certified B Corporation. About Consulting Services
Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Kiwi / Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector.
Durham: $110,000-$137,000
Chicago: $115,000-$143,000
Washington, DC: $122,000-$152,000
New York & San Francisco: $132,000-165,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance - On average we pay 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off - 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us
This position is open to candidates who wish to be based out of our office locations in New York, Washington DC, Chicago, Durham, and San Francisco. We are also open to permanently remote workers based in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. Please note that all our five offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after your initial onboarding, you will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work for us and why you’re qualified for this specific job. We are an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While we are open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Mar 02, 2023
Full time
Senior Director of Consulting Services - Process, Kiwi Line of Business – Consulting Services (Remote)
The Senior Director of Consulting Services leads a team of Financial Engineers in developing and implementing process re-engineering and systems implementations.
Essential Responsibilities:
Service Delivery
Lead best practice review projects.
Ensure high and consistent quality services across all clients and services.
Manage the value-added reseller (VAR) relationship with related application vendors.
Lead consulting projects and ongoing client engagements within budget and time.
Project manage best practice review (BPR) and other process re-engineering projects.
Develop and implement technology initiatives at clients.
Conduct interviews with the client staff, assist in reviewing accounting procedures and processes (system walkthroughs), and suggest changes to processes based on analysis, technology, and best practices.
Manage client expectations as defined in the engagement contract and workplan.
Advise clients on rolling out people, process, and technology changes.
Advise clients on best practices in configuring their financial management software systems and assist with installation, maintenance, and troubleshooting.
Identify opportunities to support the client as an advisor.
Set, measure, and communicate expectations with the client team and Kiwi Partners Managers/Directors.
Understand, manage, and monitor workflow and scope as prescribed in the client Engagement Letter.
Effectively project manage by reviewing project scope, time, risks, communication and managing project deliverables and meetings.
Oversee client engagements, including managing staff resources and budget goals.
Serve as the client’s main point of contact and lead the engagement.
Professional Development
Research technology tools and applications; stay abreast of industry developments.
Stay up-to-date with internal control compliance and ensure all team members and clients are informed especially as it relates to new accounting pronouncements and regulations.
Stay up-to-date on accounting and technical pronouncements, developments, and trends.
Talent Management
Recruit, supervise, and develop team members.
Coach and mentor staff and team members and provide input on staff evaluations.
Business Development
Assist Kiwi management with developing and implementing strategic goals for the organization.
Identify opportunities for potential revenue increases and product lines of business.
Assist in developing standardized tools – people, processes, and systems for implementation at clients.
Serve as a change agent as it relates to identifying and recommending the introduction of company policies and internal business pivots and opportunities.
Assist in setting revenue goals.
Participate in pitches, proposals, and client engagement processes when applicable.
To be successful in this role you’ll need:
Bachelor’s degree, Graduate degree preferred
Minimum 8 – 10+ years of relevant professional experience to include:
6 – 8 years of progressive consulting experience.
4 – 6 years of progressive accounting experience.
4 – 6 years of leadership within a professional services position.
Experience with one or more of the following:
Working in multiple work environments.
Balancing the needs of several clients.
Working independently as well as collaboratively.
Knowledge and familiarity of accounting principles and practices including:
Accounting systems, internal controls, and implementing control improvements.
Various accounting software programs, such as Quickbooks and Sage Intacct, plus experience with chart of accounts and converting data from different applications.
Knowledge and experience with:
Documenting and conducting client intake interviews.
Assessing, improving, and implementing internal controls.
Client relationship management.
Proficient knowledge of various systems including:
Office 365
Power BI
Power Pivot
SharePoint
Teams
Planner
Other Highly Preferred Knowledge, Skills and Experience and Key Characteristics
Prior experience in a small non-for-profits, startup, or unstructured environment.
Sage Intacct Implementation Specialist.
Experience with nonprofit accounting.
About Kiwi Partners / Arabella Advisors
Our firm helps foundations, philanthropists and investors who are serious about impact, achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, we are also a certified B Corporation. About Consulting Services
Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Kiwi / Arabella and read our official DEI statement.
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector.
Durham: $110,000-$137,000
Chicago: $115,000-$143,000
Washington, DC: $122,000-$152,000
New York & San Francisco: $132,000-165,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance - On average we pay 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off - 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us
This position is open to candidates who wish to be based out of our office locations in New York, Washington DC, Chicago, Durham, and San Francisco. We are also open to permanently remote workers based in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. Please note that all our five offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after your initial onboarding, you will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work for us and why you’re qualified for this specific job. We are an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While we are open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your business skills? Would you like to be part of a Business Development team with a high social impact? If you answered yes to the previous questions, then we can’t wait to meet you! With us, you’ll feel right at home.
We're looking for a Business Development Project Manager to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will be responsible for strategic project and process management that supports Edpuzzle’s business growth while working closely with internal and external stakeholders to contribute to business planning, data analysis, reporting, and research and development.
What You’ll Do:
● Create long- and short-term plans for business initiatives, including setting targets for milestones and adhering to deadlines
● Manage, coordinate, and organize multiple projects to ensure they are completed on time and on budget
● Conduct market, customer, and competitive research that supports business initiatives
● Find and analyze relevant data to make informed decisions and recommendations, especially when presented with multiple options for how to progress with the project
● Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy (i.e. liaison between all stakeholders)
● Manage stakeholders’ expectations effectively to ensure clarity, scope and quality of project outcomes
● Facilitate and encourage collaboration across departments to ensure projects are completed successfully
● Communicate project status with key stakeholders to keep the project aligned with the goals
● Develop and maintain partnerships with outside resources
● Conduct risk assessments, report identified risks, and provide recommendations for mitigation
● Address questions, concerns, and/or complaints throughout the project
● Create presentations and relevant reports to communicate project goals, status, and outcomes
● Document processes and playbooks that are discovered through project execution
Requirements:
Who You Are:
● Demonstrated problem-solving and project management experience and skills
● Ability to manage multiple projects simultaneously
● Excellent verbal and written communication skills
● Excellent interpersonal and customer service skills
● Excellent organizational skills and attention to detail
● Excellent time management skills with a proven ability to meet deadlines
● Strong analytical skills
● Ability to prioritize tasks and to delegate them when appropriate
● Ability to function well in a high-paced and at times stressful environment
Education and Experience:
● Bachelor’s degree
● At least 3 years’ related experience required
Physical Requirements:
● High-speed internet connection
● Prolonged periods of sitting at a desk and working on a computer
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Jun 16, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your business skills? Would you like to be part of a Business Development team with a high social impact? If you answered yes to the previous questions, then we can’t wait to meet you! With us, you’ll feel right at home.
We're looking for a Business Development Project Manager to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will be responsible for strategic project and process management that supports Edpuzzle’s business growth while working closely with internal and external stakeholders to contribute to business planning, data analysis, reporting, and research and development.
What You’ll Do:
● Create long- and short-term plans for business initiatives, including setting targets for milestones and adhering to deadlines
● Manage, coordinate, and organize multiple projects to ensure they are completed on time and on budget
● Conduct market, customer, and competitive research that supports business initiatives
● Find and analyze relevant data to make informed decisions and recommendations, especially when presented with multiple options for how to progress with the project
● Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy (i.e. liaison between all stakeholders)
● Manage stakeholders’ expectations effectively to ensure clarity, scope and quality of project outcomes
● Facilitate and encourage collaboration across departments to ensure projects are completed successfully
● Communicate project status with key stakeholders to keep the project aligned with the goals
● Develop and maintain partnerships with outside resources
● Conduct risk assessments, report identified risks, and provide recommendations for mitigation
● Address questions, concerns, and/or complaints throughout the project
● Create presentations and relevant reports to communicate project goals, status, and outcomes
● Document processes and playbooks that are discovered through project execution
Requirements:
Who You Are:
● Demonstrated problem-solving and project management experience and skills
● Ability to manage multiple projects simultaneously
● Excellent verbal and written communication skills
● Excellent interpersonal and customer service skills
● Excellent organizational skills and attention to detail
● Excellent time management skills with a proven ability to meet deadlines
● Strong analytical skills
● Ability to prioritize tasks and to delegate them when appropriate
● Ability to function well in a high-paced and at times stressful environment
Education and Experience:
● Bachelor’s degree
● At least 3 years’ related experience required
Physical Requirements:
● High-speed internet connection
● Prolonged periods of sitting at a desk and working on a computer
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description
Edpuzzle is a video-learning platform used by over 80% of schools in the United States, and thousands more around the world. We make it easy for teachers to engage their students with interactive video lessons. By creating an extensive library of interactive video lessons, we are on our way to becoming a “one-stop-shop” where teachers can find reliable, standards-aligned video lessons to help their students master important content.
The Role
The Curriculum User Researcher will serve as a main point of contact between our Curriculum Team and the millions of K-12 teachers and students who engage with our curriculum products. The ideal candidate will combine deep curiosity about and empathy for the user with rigorous knowledge of quantitative and qualitative methodologies. By generating and communicating insights, you will play a key role in prioritizing current and future curriculum development. The Curriculum User Researcher will focus mainly on discovery and evaluative research to inform Edpuzzle Original video content and not on the UI/UX design of the Edpuzzle platform.
Essential Duties / Responsibilities:
User Research Operations + Strategy:
Identify research needs in collaboration with stakeholders from various teams (curriculum, growth, etc.) within Edpuzzle
Build strategic relationships and partnerships with schools or districts to further user research efforts
Collaborate with other members of the Curriculum User Research Team to develop interview protocols and facilitator guides, as well as other necessary processes for user research
Compile resources and best practices to advance our user research program
Research + Data Collection:
Design comprehensive research plans (generative and evaluative) using appropriate research methods
In collaboration with other members of the Curriculum User Research team, lead the entire research process from start to finish, including: defining research questions, recruiting participants, distributing surveys, scheduling and conducting interviews and more
Data Synthesis + Communication:
Translate user research into actionable insights that will help improve current curriculum products, prioritize the curriculum development roadmap, and identify future curriculum projects
Communicate clearly via written reports and presentations to ensure user needs are properly understood and considered in the curriculum design process; deliverables may also include user personas and journey maps
Performs other duties as assigned
Requirements
Exceptional understanding of principles of user research and familiarity with a broad range of research methodologies
Highly autonomous with strong project management skills and a proven ability to shepherd projects within tight timelines
Strong written and verbal skills; demonstrated ability to communicate clearly, succinctly, and memorably
Strong data analysis skills (Excel, Google Sheets, SQL, etc.)
Proficient with Google Suite
Education and Experience
2+ years' experience practicing user research
Bachelor’s degree or higher in relevant field
Preferred:
Familiarity with K-12 education, educational technology, and/or education research
Experience conducting research with children
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary of $75,000-$85,000
Medical, dental, vision
401(k) matching
Flexible PTO
MacBook Air and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Jun 10, 2022
Full time
Description
Edpuzzle is a video-learning platform used by over 80% of schools in the United States, and thousands more around the world. We make it easy for teachers to engage their students with interactive video lessons. By creating an extensive library of interactive video lessons, we are on our way to becoming a “one-stop-shop” where teachers can find reliable, standards-aligned video lessons to help their students master important content.
The Role
The Curriculum User Researcher will serve as a main point of contact between our Curriculum Team and the millions of K-12 teachers and students who engage with our curriculum products. The ideal candidate will combine deep curiosity about and empathy for the user with rigorous knowledge of quantitative and qualitative methodologies. By generating and communicating insights, you will play a key role in prioritizing current and future curriculum development. The Curriculum User Researcher will focus mainly on discovery and evaluative research to inform Edpuzzle Original video content and not on the UI/UX design of the Edpuzzle platform.
Essential Duties / Responsibilities:
User Research Operations + Strategy:
Identify research needs in collaboration with stakeholders from various teams (curriculum, growth, etc.) within Edpuzzle
Build strategic relationships and partnerships with schools or districts to further user research efforts
Collaborate with other members of the Curriculum User Research Team to develop interview protocols and facilitator guides, as well as other necessary processes for user research
Compile resources and best practices to advance our user research program
Research + Data Collection:
Design comprehensive research plans (generative and evaluative) using appropriate research methods
In collaboration with other members of the Curriculum User Research team, lead the entire research process from start to finish, including: defining research questions, recruiting participants, distributing surveys, scheduling and conducting interviews and more
Data Synthesis + Communication:
Translate user research into actionable insights that will help improve current curriculum products, prioritize the curriculum development roadmap, and identify future curriculum projects
Communicate clearly via written reports and presentations to ensure user needs are properly understood and considered in the curriculum design process; deliverables may also include user personas and journey maps
Performs other duties as assigned
Requirements
Exceptional understanding of principles of user research and familiarity with a broad range of research methodologies
Highly autonomous with strong project management skills and a proven ability to shepherd projects within tight timelines
Strong written and verbal skills; demonstrated ability to communicate clearly, succinctly, and memorably
Strong data analysis skills (Excel, Google Sheets, SQL, etc.)
Proficient with Google Suite
Education and Experience
2+ years' experience practicing user research
Bachelor’s degree or higher in relevant field
Preferred:
Familiarity with K-12 education, educational technology, and/or education research
Experience conducting research with children
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary of $75,000-$85,000
Medical, dental, vision
401(k) matching
Flexible PTO
MacBook Air and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description
Are you passionate about education? Would you like to be part of a Business Development team with a high social impact? If you answered yes, then we can’t wait to meet you! With us, you’ll feel right at home. We're looking for a Tutor Lead to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona.
The Tutor Lead will teach and support the students enrolled in the beta program of Edpuzzle Academy, focused on 8th grade math. As the business scales, the Tutor Lead will then build out processes and supply-demand capacity modeling; build and manage a team of future tutors; and use systematic ways to assess the quality of tutoring sessions.
What You’ll Do
Tutoring:
Manage and improve student engagement, performance, and learning outcomes through data analysis from video lessons and problem set grades
Take action based on data to motivate students and teach them to use the mistakes they made as a learning opportunity
Respond to parents’ and students’ questions in a timely manner
Plan lessons and conduct tutoring sessions by asking students to show their thought process behind solving problem sets and addressing any misunderstandings
Build reports to assess the health of the program and customer experience
Set up ways to control and manage the quality of the tutoring sessions and performance of teaching support
Turn the learnings from the beta program into systematic processes that can be used to scale
Perform other duties as assigned
Leadership:
Help recruit and hire additional tutors
Build, train, and manage the tutoring team
Develop workflows to ensure team KPIs are met
Create guidelines, organize meetings, and provide feedback and reviews to the team to ensure quality and consistency of work
Requirements
Who You Are:
Ability to listen to students, provide emotional support, and motivate and encourage them to improve their academic performance
Ability to drive successful scaffolds
Ability to clearly explain challenging concepts and provide instructions
Excellent verbal and written communication skills
Great analytical and problem-solving skills
Ability to prioritize multiple tasks and plan in an organized manner
Manage a team to achieve high performance and provide quality service
Process management and improvement skills
Open to receiving feedback and able to provide constructive feedback
Ability to work flexibly with the program as priorities change across the business
Ability to use tech platforms like Edpuzzle, Google Workspace, Asana, and Slack
High-speed internet connection
Education and Experience:
Bachelor’s degree or equivalent
2+ years of math teaching experience in grades 6-8
2+ years of management or operations experience: managed projects, managed teams, managed operational logistics, built processes, or any similar responsibilities
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states : Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Apply for this job
May 17, 2022
Full time
Description
Are you passionate about education? Would you like to be part of a Business Development team with a high social impact? If you answered yes, then we can’t wait to meet you! With us, you’ll feel right at home. We're looking for a Tutor Lead to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona.
The Tutor Lead will teach and support the students enrolled in the beta program of Edpuzzle Academy, focused on 8th grade math. As the business scales, the Tutor Lead will then build out processes and supply-demand capacity modeling; build and manage a team of future tutors; and use systematic ways to assess the quality of tutoring sessions.
What You’ll Do
Tutoring:
Manage and improve student engagement, performance, and learning outcomes through data analysis from video lessons and problem set grades
Take action based on data to motivate students and teach them to use the mistakes they made as a learning opportunity
Respond to parents’ and students’ questions in a timely manner
Plan lessons and conduct tutoring sessions by asking students to show their thought process behind solving problem sets and addressing any misunderstandings
Build reports to assess the health of the program and customer experience
Set up ways to control and manage the quality of the tutoring sessions and performance of teaching support
Turn the learnings from the beta program into systematic processes that can be used to scale
Perform other duties as assigned
Leadership:
Help recruit and hire additional tutors
Build, train, and manage the tutoring team
Develop workflows to ensure team KPIs are met
Create guidelines, organize meetings, and provide feedback and reviews to the team to ensure quality and consistency of work
Requirements
Who You Are:
Ability to listen to students, provide emotional support, and motivate and encourage them to improve their academic performance
Ability to drive successful scaffolds
Ability to clearly explain challenging concepts and provide instructions
Excellent verbal and written communication skills
Great analytical and problem-solving skills
Ability to prioritize multiple tasks and plan in an organized manner
Manage a team to achieve high performance and provide quality service
Process management and improvement skills
Open to receiving feedback and able to provide constructive feedback
Ability to work flexibly with the program as priorities change across the business
Ability to use tech platforms like Edpuzzle, Google Workspace, Asana, and Slack
High-speed internet connection
Education and Experience:
Bachelor’s degree or equivalent
2+ years of math teaching experience in grades 6-8
2+ years of management or operations experience: managed projects, managed teams, managed operational logistics, built processes, or any similar responsibilities
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states : Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Apply for this job
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
May 09, 2022
Full time
Description:
Have you always wanted to unite your passion for education with your customer support skills? Would you like to be part of the Customer Support team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Director of Global Customer Support to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will direct and oversee the organization’s customer support operations, developing and implementing a support strategy and operational plan in order to achieve business goals and objectives while providing best-in-class customer support around the world.
Responsibilities:
Have a global vision of customer support
Diversify team to provide excellent support to all our users around the world
Coordinate and unify the different teams of customer support
Guarantee response time and best-in-class quality customer support responses
Develop and implement methods to quantify customer issues, doubts, and common questions
Deliver reports to Product team to improve UX and reduce workload for the CS team
Oversee hiring and training of new and experienced customer support agents in multiple countries to provide excellent tech support, mostly around Canvas, Schoology, Moodle, Google Classroom, and Setup (School Filters), while building a culture of excellence and exceptional customer experiences
Guarantee a Help Center in all the languages Edpuzzle operates in with the most common requests and update when necessary
Draft, implement, and execute policies, procedures, service levels, and requirements to facilitate a quality customer service experience company-wide
Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention and reduce pain points
Draft and implement the department’s budget
Ensure consistent execution of our Support objectives as measured by a variety of KPIs
Manage escalation of critical customer issues
Build excellent interdepartmental relationships with Product and Engineering to ensure key input into prioritization of bug escalations and product enhancements, driven by customer feedback
Collaborate cross-functionally with Product, Engineering, Curriculum, School Success, and Sales to ensure that we understand our customers deeply as we scale
Oversee team management to ensure target performance and quality levels are met while promoting individual professional growth and a positive, fun work environment
Own global strategy for time zone handoff, operational delivery, and measurement
Manage operational dashboard to track and monitor key business metrics, maintain a high-level view of all open customer issues, and present regular updates on open issues (both internally and externally)
Recruit, interview, hire, and train departmental supervisory staff
Provide constructive and timely performance evaluations
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with customer service software, databases and tools
Growth Mindset: Always seeking the “why” and “how can we make things better” and looking for ways to innovate that drive outstanding customer experiences
Thrives in the midst of ambiguity, yet creates simplicity and clarity for the company
Adaptability to change
Awareness of industry trends and applications
High-speed internet connection
Education and Experience:
5+ years of experience building and leading world class global support teams with high impact results
Experience in a high-growth SaaS company preferred
Experience with optimizing and implementing incident management processes at support operations level from SLA adherence to customer facing documentation
Previous experience with managing, coaching and developing teams across different locations, cultures and countries
Demonstrated experience with handling customer escalations in close collaboration with internal stakeholders from other departments like Sales and Engineering
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Benefits:
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Edpuzzle
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington
Description
Have you always wanted to unite your passion for education with your marketing skills? Would you like to be part of a global marketing team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Marketing Campaign Manager to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will support continuous Edpuzzle growth across the United States and Canada in partnership with the North American Sales team.
Responsibilities
Collaborate with the digital marketing team to create region specific strategies to help grow user acquisition across paid channels
Partner with Sales to create and execute custom marketing strategies and campaigns to grow awareness and engagement within key districts
Explore strategies to support Edpuzzle growth with our partners in region
Stay up to date with local market education trends
Compile data/reports to turn campaign results into actionable insights for further growth
Performs other duties as assigned
Requirements
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Excellent organizational skills and attention to detail
Highly motivated, driven and passionate
High-speed internet connection
Education and Experience:
Bachelor's degree in marketing, business, or related field
5+ years of experience managing marketing campaigns across multiple channels
Experience working in a SaaS company (Experience with an Edtech company is a bonus)
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington.
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
Mar 25, 2022
Full time
Description
Have you always wanted to unite your passion for education with your marketing skills? Would you like to be part of a global marketing team with a high social impact? If you have answered yes to the previous questions, then we can’t wait to meet you! With us, you will feel right at home.
We're looking for a Marketing Campaign Manager to join the US-based team at Edpuzzle, a leading Edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The right person will support continuous Edpuzzle growth across the United States and Canada in partnership with the North American Sales team.
Responsibilities
Collaborate with the digital marketing team to create region specific strategies to help grow user acquisition across paid channels
Partner with Sales to create and execute custom marketing strategies and campaigns to grow awareness and engagement within key districts
Explore strategies to support Edpuzzle growth with our partners in region
Stay up to date with local market education trends
Compile data/reports to turn campaign results into actionable insights for further growth
Performs other duties as assigned
Requirements
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Excellent organizational skills and attention to detail
Highly motivated, driven and passionate
High-speed internet connection
Education and Experience:
Bachelor's degree in marketing, business, or related field
5+ years of experience managing marketing campaigns across multiple channels
Experience working in a SaaS company (Experience with an Edtech company is a bonus)
Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington.
About remote positions:
Work remotely from the comfort of your own home or chosen workspace
Receive guidance from your manager & ask all the questions you need
Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals
Benefits
Competitive salary
Medical, vision, and dental insurance
401(k) matching
Flexible PTO
MacBook Air, monitor, and flexible work-from-home setup
Incredible opportunity to grow, learn & build lifetime bonds with other passionate people
Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!
America Votes Minnesota is seeking a well-organized self-starter for the 2020 election cycle as a full-time position as Data and Program Manager. The Minnesota Data and Program Manager plays a key role in the advancement of the progressive movement in the state. America Votes utilizes and offers its partner organizations a range of voter file, data, and targeting services. We seek an individual with a combination of technical and political skills to join the growing data team to support the management of these services and work with state partner groups and stakeholders. America Votes is also responsible for the year-round coordination and alignment of electoral, organizing, advocacy, and policy work among partners and allies. This position will also support program implementation and reporting across the state coalition, including working directly with America Votes partners and allies in the state. This position works closely with the state’s Data Director and reports to the State Director. This position ends December 31, 2020.
Aug 19, 2020
Full time
America Votes Minnesota is seeking a well-organized self-starter for the 2020 election cycle as a full-time position as Data and Program Manager. The Minnesota Data and Program Manager plays a key role in the advancement of the progressive movement in the state. America Votes utilizes and offers its partner organizations a range of voter file, data, and targeting services. We seek an individual with a combination of technical and political skills to join the growing data team to support the management of these services and work with state partner groups and stakeholders. America Votes is also responsible for the year-round coordination and alignment of electoral, organizing, advocacy, and policy work among partners and allies. This position will also support program implementation and reporting across the state coalition, including working directly with America Votes partners and allies in the state. This position works closely with the state’s Data Director and reports to the State Director. This position ends December 31, 2020.