Service Technician/Account Representative

We are seeking a talented, detail-oriented individual that enjoys working with their hands and possesses electrical or mechanical aptitude. If you have that handy person mindset, love using hand and power tools, and like building, and fixing things, then this is a job you’ll enjoy. You’ll do a little bit of everything in this role. We are a tight-knit group that’s part of a small family owned business. 

The Service Technician/AR is primarily responsible for repairing games, amusement equipment and ATMs. The main duties of the position include:

• Troubleshooting and repairing of games, pool tables, dart boards, ATM’s, vending machines and various other amusement related equipment
• Repair computers, boards, and parts on games
• Responding to service calls onsite at customer locations
• Proactively repairing equipment in Shaffer Entertainment locations and warehouse 
• Prepping equipment for new set locations / re-setting repaired equipment
• Assisting on setting locations/equipment and other truck responsibilities as needed
• Interacting with customers and the public
• Cross trained as a collector to perform duties at our customer locations, mainly bars and restaurants, as needed.

What we offer:

• Flexibility and variety in the work; It’s different every day you come to work.
• Family environment
• Unique industry
• Cross-training

The Company

Shaffer Entertainment is a family-owned businesses and industry leaders in supplying, developing and promoting on-location entertainment products and innovations, such as vending machines, arcade games, pool tables, dart boards, jukeboxes and cranes. We are consistently rated #1 by our location partners when it comes to service quality, response time, promotional activity, leagues and revenue generation. We are the best at what we do because of our great customers and employees. 

Our Core Values

Our Core Values represent the underpinning of our Company’s culture and history and are vital to our success and yours. In a word, at Shaffer we CARE…which is best described by our 4 Core Values:

• Customer experience that exceeds expectations. We are dedicated to our customers and to providing them an exceptional experience with our Company.
• Attitude is Everything! We embrace a positive and proactive attitude, every day.
• Relationships matter. We are a family owned business and we value our relationships with our employees, customers and partners.
• Excellence in everything we do, every time. We take pride in getting the job done right.

We hire, fire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team.

Position Requirements

• The ideal candidate will have a background in one or more of the following: Arcade game repair or electronic equipment repair
• 2 years of relevant Service Technician experience preferred
• Mechanical Aptitude
• Be a part of a weekend rotation
• Regular travel throughout local area
• Likes to work with people; you’ll have regular interaction with the public
• We are seeking an adaptable individual with good reactive skills and a positive attitude.
• This position will do a little bit of everything, so we are looking for someone with an “All hands on deck” mentality
• Physical Requirements:
  1. Lifting an average of 50 pounds
  2. Twisting of body
  3. Constant stooping and bending/squatting to read meters
  4. Reaching bulletin boards
  5. Getting in and out of cars throughout the day
  6. Walking in and out of locations, as well as, in locations