Description
The Senior Account Manager is responsible for managing our top tier client accounts with effective, responsive communication; building a strong rapport; and managing the status of each campaign. By providing professional, high-level support to our clients, the Senior Account Manager helps encourage client confidence in agency performance, and develops the successful relationship with the client for current and future opportunities.
The Senior Account Manager is expected to manage high profile clients within a fast paced environment, with utmost care and respect. The Senior Account Manager will have a strong focus on retention of clients and expanding opportunities within current clients. They will be responsible for helping to support the Manager of Account Services with training, motivating, and encouraging Account Managers and Account Coordinators within the office. The Senior Account Manager will be seen as a mentor to all employees, supports the addition of new processes, transition of existing accounts, and implements new ideas and strategies. The Senior Account Manager will be based in a blended office and remote environment, with time spent meeting with clients, managing communication on client accounts (internally and externally), assisting the internal account management team, and ensuring expectations are exceeded.
The Senior Account Manager reports to the Director of Account Services.
Key Accountabilities
Requirements
At Digital Hyve we strive to lead with our values and beliefs at the forefront of what we do. We are able to head down this path because of our people. The wide variety of people on our team, that we work with, and part of our community are what makes us stronger together. Regardless of the background you come from, we invite you to join us on our journey to be better every day.
Digital Hyve is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Digital Hyve is committed to equal opportunity and nondiscrimination in all aspects of employment, including recruitment, hiring, promotions, discipline, terminations, wage and salary administration, benefits, and training.
https://recruiting.paylocity.com/Recruiting/Jobs/Details/458780
Digital marketing the way it should be. You want measurable results, not mystery. Proof over promises. More honesty with less hype. And greater return on your investment. Our crew of digital marketers deliver just that.
We are a group of dedicated, passionate human beings. We work together, we practice hard, and we leave it out all on the field. We believe in servant leadership. We love what we do. We're authentic. We're inclusive. And above all, we strive to be better every day, as a company, as employees, and as people.