Sykes and Sitel are now Foundever™
At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!
¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español? Become a Bilingual Financial Customer Service Representatives by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:
Problem-solve and connect with customers by phone via inbound calls; no sales
Speak Fluent English and Spanish
Strive to meet and exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat and/or email communications
Navigate through multiple digital systems
Read client legal disclosures verbatim
Work with Us and You’ll Enjoy:
Pay: Starting at $18.00/hr
100% Paid Professional Training at $15 per hour
Health Benefits
Medical
Dental
Vision
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Everbetter wellness program
Internal Mobility (84% of our managers are promoted within)
You are perfect for this role if you have
A high school diploma or GED equivalent
An ability to connect with customers, and offer helpful solutions, with empathy
Excellent listening, verbal and written communication skills
Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
An ability to work evening and weekend shifts
You work well with a team or independently
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .
Location Requirements:
Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.
Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you. Please don't miss the great opportunity for our on-site interviews available Monday-Friday!
At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Feb 02, 2023
Full time
Sykes and Sitel are now Foundever™
At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!
¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español? Become a Bilingual Financial Customer Service Representatives by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:
Problem-solve and connect with customers by phone via inbound calls; no sales
Speak Fluent English and Spanish
Strive to meet and exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat and/or email communications
Navigate through multiple digital systems
Read client legal disclosures verbatim
Work with Us and You’ll Enjoy:
Pay: Starting at $18.00/hr
100% Paid Professional Training at $15 per hour
Health Benefits
Medical
Dental
Vision
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Everbetter wellness program
Internal Mobility (84% of our managers are promoted within)
You are perfect for this role if you have
A high school diploma or GED equivalent
An ability to connect with customers, and offer helpful solutions, with empathy
Excellent listening, verbal and written communication skills
Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
An ability to work evening and weekend shifts
You work well with a team or independently
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .
Location Requirements:
Location Requirements: Must reside within driving distance of our Deland, FL location. You will be working onsite at 1398 S Woodland Blvd, DeLand, FL 32720.
Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you. Please don't miss the great opportunity for our on-site interviews available Monday-Friday!
At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
Jun 17, 2022
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. We value your investment in yourself to study and pass the insurance exam in your current state. In this role, we’ll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.
Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
You’ll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
As a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
What You Bring to the Role
Current Health insurance license in your state of residence
High speed internet access (>15 mbps)
Minimum six (6) months sales experience
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent
Computer savvy
Bilingual in English and Spanish
What You Can Expect
Knowledgeable, encouraging, supportive and present leadership
All license fees provided by TTEC as your employer
Continuing education paid by TTEC
Diverse and community-minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular positions
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/.
A Bit More About Your Role
We’ll train you to be a subject matter expert on the products that you’ll represent, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. TTEC pays for all training, state license fees and continuing education as well as providing a base hourly wage plus performance-based bonuses.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
: _Customer Care Representative
UrbanStems
New York, New York/Washington, District of Columbia
UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.
Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.
We’re looking for a Customer Happiness Manager who will help us succeed in fulfilling our mission to #SendHappy. Our Happiness Team delivers exceptional customer follow-up, provides empathetic support and understanding during our customers’ most passionate moments, and ensures the entire operation is framed through the customer experience lens. This is a brand new position we’ve created, and we’d love for you to grow with us!
Responsibilities
Implement effective customer care procedures, policies, standards and best practices
Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner
Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers
Develop customer satisfaction goals and growth/performance metrics, and hold the Happiness Team accountable to these goals
Work with functional leaders to understand their key business metrics and improve performance against those measures via customer support; for example, partner closely with our development team to enhance and improve ecommerce processes for the best customer experience
Identify and communicate any web content errors or issues quickly to the appropriate channels for immediate resolution
Analyze and manage online fraud protection program and systems
Create a continual learning environment by mentoring team members with a focus on professional development; hire and train new customer care agents, and develop weekly and hourly agent schedules based on business needs
Manage budget relating to headcount and operating expenses for team operations
Qualifications
Bachelor's degree and minimum 5 years experience in a customer care position, with several in a managerial capacity; managing an offshore team a plus
Solid understanding of managerial best practices, building training programs, and demonstrated empathy and patience a must
Demonstrated experience delivering exceptional service across email, web chat, SMS and phone
1-2 years experience as a Zendesk administrator required
Proficiency in Microsoft Office, including Excel or Google Sheets, customer service software, databases, and CRM tools
Must possess an impeccable attention to detail
Strong communication, collaboration, and interpersonal skills
Strong ability to prioritize multiple projects and quickly adapt in an evolving environment
We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.
Aug 19, 2021
Full time
UrbanStems is a modern floral and gifting company designed for thoughtful people. Founded in 2014 in Washington, DC, UrbanStems has become a leader in the space with our expressive bouquets, plants and gift options. From coast-to-coast next day delivery to same-day courier service in NYC and DC, we are helping people stay connected.
Named one of Inc. 500’s fastest-growing companies in 2019, UrbanStems has launched brand partnerships with Vogue, Bumble, JCrew and more. We offer a collaborative and open working environment with ample opportunity to grow and learn.
We’re looking for a Customer Happiness Manager who will help us succeed in fulfilling our mission to #SendHappy. Our Happiness Team delivers exceptional customer follow-up, provides empathetic support and understanding during our customers’ most passionate moments, and ensures the entire operation is framed through the customer experience lens. This is a brand new position we’ve created, and we’d love for you to grow with us!
Responsibilities
Implement effective customer care procedures, policies, standards and best practices
Utilize strong de-escalation skills to assist customers in need, resolving any escalated customer concerns in a timely manner
Highlight trends and patterns from customer inquiries, injecting positive change across the business with creative tools to aid customers
Develop customer satisfaction goals and growth/performance metrics, and hold the Happiness Team accountable to these goals
Work with functional leaders to understand their key business metrics and improve performance against those measures via customer support; for example, partner closely with our development team to enhance and improve ecommerce processes for the best customer experience
Identify and communicate any web content errors or issues quickly to the appropriate channels for immediate resolution
Analyze and manage online fraud protection program and systems
Create a continual learning environment by mentoring team members with a focus on professional development; hire and train new customer care agents, and develop weekly and hourly agent schedules based on business needs
Manage budget relating to headcount and operating expenses for team operations
Qualifications
Bachelor's degree and minimum 5 years experience in a customer care position, with several in a managerial capacity; managing an offshore team a plus
Solid understanding of managerial best practices, building training programs, and demonstrated empathy and patience a must
Demonstrated experience delivering exceptional service across email, web chat, SMS and phone
1-2 years experience as a Zendesk administrator required
Proficiency in Microsoft Office, including Excel or Google Sheets, customer service software, databases, and CRM tools
Must possess an impeccable attention to detail
Strong communication, collaboration, and interpersonal skills
Strong ability to prioritize multiple projects and quickly adapt in an evolving environment
We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales associate - Spanish - English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Bilingual Licensed Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
Jun 14, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales associate - Spanish - English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Bilingual Licensed Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device
Flexible and growth-oriented study sessions
All state licensing exam fees covered by company
Yearly renewal of license provided by TTEC as your employer
Company-provided computer once you have secured your license
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wage of $17.00 as you earn as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device
Flexible and growth-oriented study sessions
All state licensing exam fees covered by company
Yearly renewal of license provided by TTEC as your employer
Company-provided computer once you have secured your license
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base hourly wage of $17.00 as you earn as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent in Las Vegas, NV . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Las Vegas, NV area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • $17.00 per hour as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus • And yes…all the competitive performance bonus opportunities and benefits you’d expect. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring • Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Primary Location
: US-NV-Las Vegas
Job
: _Customer Care Representative
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Customer Service and Sales Representative - Spanish-English . In this role, you’ll grow your career by connecting your customer service and sales aptitude to become a Licensed Insurance Agent in Las Vegas, NV . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Customer Experience Champion, You’ll Enjoy • Work from home in the Las Vegas, NV area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • FREE licensing course (and you’ll be paid for your time to boot) that can be taken from any internet-accessible device • Flexible and growth-oriented study sessions • All state licensing exam fees covered by company • Yearly renewal of license provided by TTEC as your employer • Company-provided computer once you have secured your license • $17.00 per hour as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus • And yes…all the competitive performance bonus opportunities and benefits you’d expect. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring • Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Primary Location
: US-NV-Las Vegas
Job
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Daytona, FL . That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Daytona, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
: US-FL-Daytona
: _Customer Care Representative
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base wage of $23.00/hour.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English
High speed internet access (>15 mbps)
Current Health insurance license
Minimum six (6) months sales experience
Ability to adapt and excel in a fast-paced work environment
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 11, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish-English work from home. That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC. Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
TTEC at home offers full-time regular and seasonal roles. Depending on the program, role and local minimum wage guidelines, base wage of $23.00/hour.
And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit https://mybenefits.ttec.com/us/candidates/ .
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
Ability to read, write and speak fluently in Spanish and English
High speed internet access (>15 mbps)
Current Health insurance license
Minimum six (6) months sales experience
Ability to adapt and excel in a fast-paced work environment
Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
Strong customer service orientation
High school diploma or equivalent is the minimum and… with education… more is better
Handy with MS Windows and other computer applications
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Orlando, FL That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Orlando, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • $23.00/hour and all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
Jun 09, 2021
Full time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences… and at the same time… #experienceTTEC, an award-winning, employment experience as a Bilingual Licensed Healthcare Insurance Agent - Spanish - English in Orlando, FL That’s right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It’s time to take your career to the next level with TTEC.
As a TTEC Healthcare Insurance Agent, You’ll Enjoy • Work from home in the Orlando, FL area to start and in our office once it is safe to do so again. • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • $23.00/hour and all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Once you become a Licensed Healthcare Insurance Agent, on a typical day, you’ll • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring • High speed internet access (>15 mbps) • Current Health insurance license • Minimum six (6) months sales experience • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • Ability to read, write and speak fluently in Spanish and English
About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
YOUR POSITION WITH TNC
Are you a savvy marketing and communications professional that knows how to seize an opportunity to convey a message? Do you have a talent for creating unique, personalized and thoughtful communications for high visibility executives? The Nature Conservancy is looking for an Associate Director, Executive Communications to implement and manage communication strategies and plans that leverage the CEO voice to advance TNC’s projects, programs and impact on our mission. You will also lead efforts to manage and grow the CEO’s presence across social media channels.
If you are looking for a career with a tangible impact on nature that promotes environmental justice, this is the opportunity for you.
ESSENTIAL FUNCTIONS
The Associate Director, Executive Communications reports to the Director of Global Communications and works closely with the Office of the CEO to raise CEO visibility and increase awareness of TNC priorities among key audiences through powerful and engaging communications. Audiences include global change agents, the global Board of Directors, state and country boards of trustees, major donors, partners, members and TNC staff. They plan, write and edit a high volume of materials for the CEO that span a wide variety of audiences and topics, including blogs, speeches, talking points, social media posts, and correspondence. They facilitate on-going communication and collaboration between the Global Communications, Office of the CEO, Media Relations and other teams across TNC to support coordinated, consistent communications around organizational priorities. They work closely with the Digital Marketing team to plan and implement the CEO’s social media strategy and grow the CEO’s presence across social media channels.
They are an excellent writer who thrives in a fast-paced environment and a creative thinker who identifies communication and media needs and opportunities. The role involves a lot of direct engagement with the CEO and other senior executives and requires a high level of eloquence and presence.
RESPONSIBILITIES & SCOPE
Develops and executes proactive communications strategy for CEO, identifying opportunities for personal and organizational profiles.
Provides ‘rapid response’ on breaking issues, to develop reactive communications for stakeholders, media and employees
Leads communication and media initiatives through collaboration with key stakeholders.
Responsibility and accountability for meeting strategic goals and objectives.
Opportunity to act independently within a specific program or project goals. Work checked through agreement by superiors.
Creates, manages and executes social media strategy for CEO across all major social media platforms including, but not limited to Reddit, Facebook, Twitter, Instagram, YouTube, Snapchat, and TikTok.
MINIMUM QUALIFICATIONS
Bachelor’s degree in related field and a minimum of 8 years related experience or equivalent combination.
Excellent writing, presentation, communication, mediation and negotiation skills.
Experience working in a demanding, fast-paced environment
Experience working directly with senior executives Experience of multiple social media platforms, the technologies and best practices
Experience in project management, developing communications, and engagement strategies and measuring results.
DESIRED QUALIFICATIONS
Experience developing, implementing and measuring communication and engagement plans/strategies.
Communication and presentation skills.
Ability to persuasively convey the mission of The Nature Conservancy to diverse groups including donors, board members, and the public.
Multi-cultural or cross-cultural experience preferred.
Expert knowledge in TikTok, Facebook, Twitter, Instagram, YouTube, Tumblr, Snapchat.
Basic knowledge of Google Analytics, Social Media Monitoring/Scheduling Tools.
Experience and/or understanding of communication best practices at a decentralized organization a plus.
Expert knowledge of current and evolving trends in relevant marketing disciplines. Cross-disciplinary knowledge to support program objectives.
Fosters an environment of creativity and professional growth.
HOW TO APPLY
To apply to position number 49616, submit resume (required) and cover letter separately using the upload buttons. Applications will be reviewed in the order they’re received and the position will remain open until filled.
Click “submit” to apply for the position or “save for later” to create a draft application for future submission. Once submitted, applications cannot be revised or edited. Failure to complete required fields may result in your application being disqualified from consideration.
If you experience technical issues, please refer to our applicant user guide or contact applyhelp@tnc.org .
The Nature Conservancy is an Equal Opportunity Employer
Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
The successful applicant must meet the requirements of The Nature Conservancy’s background screening process.
Apr 21, 2021
Full time
YOUR POSITION WITH TNC
Are you a savvy marketing and communications professional that knows how to seize an opportunity to convey a message? Do you have a talent for creating unique, personalized and thoughtful communications for high visibility executives? The Nature Conservancy is looking for an Associate Director, Executive Communications to implement and manage communication strategies and plans that leverage the CEO voice to advance TNC’s projects, programs and impact on our mission. You will also lead efforts to manage and grow the CEO’s presence across social media channels.
If you are looking for a career with a tangible impact on nature that promotes environmental justice, this is the opportunity for you.
ESSENTIAL FUNCTIONS
The Associate Director, Executive Communications reports to the Director of Global Communications and works closely with the Office of the CEO to raise CEO visibility and increase awareness of TNC priorities among key audiences through powerful and engaging communications. Audiences include global change agents, the global Board of Directors, state and country boards of trustees, major donors, partners, members and TNC staff. They plan, write and edit a high volume of materials for the CEO that span a wide variety of audiences and topics, including blogs, speeches, talking points, social media posts, and correspondence. They facilitate on-going communication and collaboration between the Global Communications, Office of the CEO, Media Relations and other teams across TNC to support coordinated, consistent communications around organizational priorities. They work closely with the Digital Marketing team to plan and implement the CEO’s social media strategy and grow the CEO’s presence across social media channels.
They are an excellent writer who thrives in a fast-paced environment and a creative thinker who identifies communication and media needs and opportunities. The role involves a lot of direct engagement with the CEO and other senior executives and requires a high level of eloquence and presence.
RESPONSIBILITIES & SCOPE
Develops and executes proactive communications strategy for CEO, identifying opportunities for personal and organizational profiles.
Provides ‘rapid response’ on breaking issues, to develop reactive communications for stakeholders, media and employees
Leads communication and media initiatives through collaboration with key stakeholders.
Responsibility and accountability for meeting strategic goals and objectives.
Opportunity to act independently within a specific program or project goals. Work checked through agreement by superiors.
Creates, manages and executes social media strategy for CEO across all major social media platforms including, but not limited to Reddit, Facebook, Twitter, Instagram, YouTube, Snapchat, and TikTok.
MINIMUM QUALIFICATIONS
Bachelor’s degree in related field and a minimum of 8 years related experience or equivalent combination.
Excellent writing, presentation, communication, mediation and negotiation skills.
Experience working in a demanding, fast-paced environment
Experience working directly with senior executives Experience of multiple social media platforms, the technologies and best practices
Experience in project management, developing communications, and engagement strategies and measuring results.
DESIRED QUALIFICATIONS
Experience developing, implementing and measuring communication and engagement plans/strategies.
Communication and presentation skills.
Ability to persuasively convey the mission of The Nature Conservancy to diverse groups including donors, board members, and the public.
Multi-cultural or cross-cultural experience preferred.
Expert knowledge in TikTok, Facebook, Twitter, Instagram, YouTube, Tumblr, Snapchat.
Basic knowledge of Google Analytics, Social Media Monitoring/Scheduling Tools.
Experience and/or understanding of communication best practices at a decentralized organization a plus.
Expert knowledge of current and evolving trends in relevant marketing disciplines. Cross-disciplinary knowledge to support program objectives.
Fosters an environment of creativity and professional growth.
HOW TO APPLY
To apply to position number 49616, submit resume (required) and cover letter separately using the upload buttons. Applications will be reviewed in the order they’re received and the position will remain open until filled.
Click “submit” to apply for the position or “save for later” to create a draft application for future submission. Once submitted, applications cannot be revised or edited. Failure to complete required fields may result in your application being disqualified from consideration.
If you experience technical issues, please refer to our applicant user guide or contact applyhelp@tnc.org .
The Nature Conservancy is an Equal Opportunity Employer
Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
The successful applicant must meet the requirements of The Nature Conservancy’s background screening process.
Full Job Description
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Apr 08, 2021
Full time
Full Job Description
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Full Job Description
Job Description Summary
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
Balance and audit all room tax charge, cashier reports, and guest house accounts for accuracy.
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
Prepare General Manager daily, weekly and month end reporting packs.
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
Assist in the washing, drying, and folding of hotel laundry.
Act as the security point of contact during various times in the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long-Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Apr 08, 2021
Full time
Full Job Description
Job Description Summary
The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
Job Description
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
Balance and audit all room tax charge, cashier reports, and guest house accounts for accuracy.
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
Prepare General Manager daily, weekly and month end reporting packs.
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
Assist in the washing, drying, and folding of hotel laundry.
Act as the security point of contact during various times in the shift.
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team regarding room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws regarding alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
Ability to speak, read, and write fluent English, other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Description
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long-Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.