Bilingual (Spanish/English) Service Representative - Tucson, AZ

Bilingual (English/Spanish) Customer Service Representative – Tucson, AZ

Salary: $18.70 per hour / $37,380.50 annually (Salary reflects Bilingual Skill Differential)

When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems instead of lingering on them, you’re a perfect fit to grow your career with GEICO. We’re looking for Bilingual (English/Spanish) Customer Service Representatives for our Tucson, AZ office. This role is for people-people eager to offer the high-quality customer service they themselves would want to receive. You’ll be on the front phone lines: answering billing questions, making policy changes, and giving recommendations to fully protect policyholders. Join us and demonstrate the value of being insured by GEICO while sharpening your relationship-building skills. If you want to grow together, let’s talk. 

As a full-time Bilingual Customer Service Representative, you'll enjoy our Total Rewards Program* which includes: 

• Flexible scheduling options 

• Premier Medical, Dental and Vision Insurance with no waiting period** 

• Paid Vacation, Sick and Parental Leave 

• 401(k) Plan with Profit Sharing

• Tuition Reimbursement

• Paid Training and Licensures 

Qualifications & Skills: 

• Excellent verbal and written communication skills in English and Spanish

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction

• Solid computer and multi-tasking skills

• Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities

• Ability to work comfortably and grow in a fast-paced, high-volume call center environment

• Eagerness to explore new skills and different career paths

• Minimum of high school diploma or equivalent; college degree or currently pursuing preferred 

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. 

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. 

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service. 

 **Coverage begins with the pay period after hire date. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. 

Note: To assure safe and healthful working conditions for everyone, GEICO has implemented rigorous safety measures and policies. Please see below for further safety protocol guidance. 

To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position are generally required to work at the GEICO building during their orientation period. The safety of our associates, both current and future, is GEICO’s highest priority, and we have implemented rigorous safety measures and policies to ensure our associates are protected. These safety protocols include: 

• Temperature screening when entering the building 

• Daily health survey 

• Social distancing measures

• Required mask wearing in common areas

• CDC approved disinfectant usage and increased cleaning measures 

GEICO will continue to monitor the COVID-19 situation closely, and will adjust policies as needed to ensure the continued safety of our associates. 

https://careers.geico.com/us/en/job/R0018566/Bilingual-Spanish-English-Service-Representative-Tucson-AZ