Community Manager

We are Supernatural! Recognized by TIME as one of the Best Inventions of 2020, Fast Company’s Best App, and covered in the New York Times! Supernatural is a next-generation fitness experience in VR (virtual reality) with real coaches, stunning natural environments, music from major record labels, and new workouts released every day. Available now on Oculus Quest and Quest 2.  

Developed by a team of passionate world-class experience designers, choreographers, game developers, trainers, and physical fitness experts, Supernatural is a dynamic, immersive experience that is always adapting to your needs, personalized for you - available on-demand in your home.

The impact you'll make: 

The Community Manager will build a supportive, enthusiastic and highly engaged community culture for Supernatural that drives product engagement and member success.

What you'll do: 

• Lead our culture across all of Supernatural’s online communities
• Define and implement a strategy and plan for our community management and engagement across Facebook, Discord, Reddit and other channels
• Develop a strategy and plan for challenges, competitions, events and other culture building activities for the Supernatural community, and measure effectiveness
• Coordinate with Social, Product Market and Fitness teams to connect our members to the best of Supernatural and our Coaches
• Engage directly with the community across channels
• Develop and own an ambassador program for member leaders in the Supernatural community
• Develop and community guidelines and ensure deep integration into the community
• Provide weekly data and insights that fuel our product and marketing efforts 
• Interface with Product / Product Marketing and Customer Service to ensure consistency in messaging 
• Interface with CS to manage moderation and support in the Supernatural community
• Build relationships with influencers and content partnerships 
• Have your finger on the pulse of our members at all times
• Build and grow incredible communities that ultimately fuel our company growth 

What you'll need to be successful: 

• Have experience and skill in leading communities and building culture
• Be high-energy and able to infuse and bring out positivity, passion, creativity, enthusiasm, and camaraderie in groups
• Be skilled at inspiring people, encouraging people and bringing out the best in people
• Be a data - driven KPI focused driver 
• Be exceptionally resourceful at solving problems
• Be a roll-up-sleeves, scrappy, nimble doer 
• Have an enthusiastic, generous, nimble and hands-on approach.
• Digital fitness industry experience a plus 

 At Supernatural, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

https://www.getsupernatural.com/careers/2679090