Business Operations Lead

  • Supernatural
  • Los Angeles, CA
  • Apr 06, 2021
Full time Business Manager Business Process Communications Business Development Operations

Job Description

We are Supernatural! Recognized by TIME as one of the Best Inventions of 2020Fast Company’s Best App, and covered in the New York TimesSupernatural is a next-generation fitness experience in VR (virtual reality) with real coaches, stunning natural environments, music from major record labels, and new workouts released every day. Available now on Oculus Quest and Quest 2.  

Developed by a team of passionate world-class experience designers, choreographers, game developers, trainers, and physical fitness experts, Supernatural is a dynamic, immersive experience that is always adapting to your needs, personalized for you - available on-demand in your home.

The impact you'll make:  

The Business Operations Lead will be responsible for driving a variety of growth and execution related initiatives at Supernatural, such as a) strategic planning that synthesizes internal and external market data to identify future growth opportunities, b) reviewing, recommending, and implementing internal process improvements, c) managing the day-to-day relationships with new and existing partners (e.g. music labels) to ensure proper coordination of key projects and deliverables, as well as compliance and reporting obligations, and d) partnering with People Operations and Finance to identify key projects that will ensure our ability to scale and grow. This person will work closely with Finance, Marketing, Product, and Content functions and will be considered a key stakeholder in growing one of the world’s leading fitness and wellness companies. 

What you'll do:  

  • Manage business relationships, conduct regular business reviews, and report discoveries to relevant stakeholders 
  • Ability to lead negotiations for deals with new and existing music partners a plus 
  • Maintain a close eye on the performance of the business by supporting attainment of KPIs and understand the drivers behind success or shortfalls 
  • Monitor, analyze and communicate industry trends that impact strategic planning and growth 
  • Develop business plans including identifying barriers to entry, go-to-market plans, competitive overviews, and build financial analysis to understand opportunity cost and the potential return on investment for any potential partnerships or projects 
  • Forecast and budget with accuracy  
  • Run ad hoc analysis and insights to provide greater transparency into the business and user behavior 
  • Serve as an internal consultant to lead and manage a variety of strategic projects 

What you'll need to be successful:  

  • 5+ years of Operations / Partnerships / Strategy & Analytics / Business Development / Growth or related experience 
  • A successful track record of executing growth strategies for start-up and/or hyper-growth consumer products/services 
  • Strong performance marketing and CRM experience 
  • Deep technology background interacting with tools and platforms such as: Stripe, Tableau, and SQL 
  • Skilled at negotiating deals and/or managing ongoing relationships with key service providers 
  • Be high-energy and be able to infuse and bring out intensity, positivity, passion, creativity, enthusiasm, and focus in teams 
  • Strong cross-functional leadership presence to create strong buy-in and support with technical, creative, and operational groups 
  • Be scrappy, hands-on, and nimble  
  • Management consulting and/or investment banking experience a plus 
  • Experience with digital fitness services, music, and/or subscription businesses a plus

At Supernatural, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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