GENERAL PURPOSE OF JOB:  To work with customers to develop and implement self-sufficiency plans, directs customers to resources, and provides customers with intervention and case management services.  Provides certified Housing Counseling and identifies and coordinates access to housing resources.

ESSENTIAL DUTIES:

1. Provide intake assessment to determine customers’ needs and trains and assists customers to apply problem solving behaviors to successfully get needs met.  Establishes rapport and build a positive helping relationship with customers.      
2. Ensure that all ROMA required reporting and assessment forms are completed and information processed in order to produce accountability reports.     
3. Compile and/or maintain and use resources directory to provide information and referrals and intervention services to customers needing assistance to get needs met and to reach self-sufficiency goal.     
4. Work with customers to determine appropriate self-sufficiency or supportive services plan, as needed, and provide the appropriate counseling (individual, group and family) and case management required to attain projected results, using services and opportunities related to housing, employment, education, energy, income maintenance, and others, and utilize and coordinate the use of all Agency programs, when appropriate.      
5. Provide intervention services, as needed, and encourage and promote self-sufficiency as an end result.   
6. Provide pre-purchasing counseling for first-time home buyers and conduct seminars that provide information to assist, educate and to enhance home buying opportunities. 
7. Provide information and assistance to homeowners eligible to participate with the Reverse Mortgage or Home Equity Conversion Mortgage process.
8. Provide delinquency and default counseling services to homebuyers and renters.
9. Provide conflict resolution/mediation services for resolving landlord-tenant problems, when appropriate.
10. Participate in advocacy activities to promote affordable housing and other services and opportunities that eliminate the causes and conditions of poverty.
11. Assist in the development of plans and policies related to Empowerment Services.
12. Work to help people reach self-sufficiency and to maintain Agency’s accountability and integrity, and coordinate and participate in case review meetings.
13. Attend meetings, trainings and conferences relating to job responsibilities, as assigned or approved by Supervisor.
14. Perform any related duties associated with facilitating the empowerment of low-income individuals and capacity building and promotion of the Community Action Partnership.

REQUIREMENTS 

Education and Experience:

• College degree or at least five (5) years work related experience with plan to complete studies and attain degree within employer’s agreed upon timeframe.
• Knowledge and documented experience in implementing counseling, case management and crisis intervention services within a Community Action Agency, or similar organization.    

Skills and Abilities:

• Working understanding and ability to implement ROMA procedures.
• Extensive computer skills.
• Excellent written and oral communication skills.
• Ability to prepare case management documentation and maintain appropriate files.
• Ability to work independently and use good time management to handle a variety of duties.
• Demonstrate knowledge and experience of planning and advocacy.

Licenses and other requirements:

HUD Certification a plus