Senior Organizing & Advocacy Partnership Success Manager

About Murmuration/What We Do

Murmuration is a political strategy organization that is transforming the politics of education so that every child can benefit from equal access to equitable and high-quality public schools.  

We empower campaigns, advocates, and organizers to better engage and mobilize communities to demand improvements to the public education system. We advise and support our partners in their efforts to plan and execute successful, data-driven electoral, organizing, and advocacy campaigns so that together we can transform the politics of education.  And, we build political influence, craft strategies, leverage data and develop technology that enable our partners to accelerate progress, particularly those in traditionally marginalized communities. 

Who We Are

Our team includes experts and innovators in data, analytics, and strategy. We are former teachers, organizers, data scientists, nonprofit executives, political campaign veterans, and more - and we are looking for people whose passion and expertise can help improve our work and realize our vision. 

Background

Murmuration’s role is to support organizations and communities through our political systems, to raise the profile of the issue of public education such that more Americans will prioritize the needs of our students, and to leverage politics to help to create the broader context in which those on the front lines with our children can thrive. We are focused on transforming the politics of education -- partnering with organizations across the country committed to organizing parents and communities around the issues of public education and educational equity, electing to office and holding accountable local leaders who will make improving public K-12 schools a priority, and advocating for policy changes with the goal of improving outcomes for children. To do this, we believe that it is critical that all of the political stakeholders-- electoral organizations, advocacy and organizing groups, charter associations, networks of schools, districts, elected officials, and voters -- to contribute to a strong and politically savvy education sector that works together toward a common vision of improving public education.

About the Position 

Murmuration is looking for a Senior Partnership Success Manager to join our fast-growing team and support our partners and strategy in the Western region of the United States. The Senior Partnership Manager will lead key internal operational functions that push forward the Partnerships’ Team effectiveness, support and increased capacity; and, manage a number of Partnership Success Managers who support partner work in the Western region of the United States. 

Additionally, the Senior Partnerships Success Manager will serve as the primary liaison between several high stakes partners; they are responsible for training their partner portfolio on m{insights, providing access and understanding to Murmuration’s suite of resources, and project managing organizational strategic campaign planning in the Western region.  

Note: At Murmuration, we are committed to becoming an even more diverse, equitable, and inclusive workplace. To this end, all staff members are expected to sit on and actively participate in DEI (diversity, equity, inclusion) subcommittees. These subcommittees work to ensure that DEI is embedded in everything we do.

The  Senior Partnership Success Manager will:

1. Coach and develop Partnership Success Managers (PSMs) to deliver strong partner support and ensure that they are well-positioned as advocates of Murmuration’s Products & Services by:

• Supporting PSMs in developing and implementing onboarding and training plans for individual partners
• Coaching PSMs to identify partner needs and determine the optimal solution on their own, identify opportunities for novel applications of existing solutions, surface gaps that exist across partners for new solution development, grow in their development across relevant internal teams

2. Design, develop, and lead key operational initiatives for the Partnerships Team, including but not limited to: 

• Providing dedicated capacity to identify and develop ways to ensure that our partners receive the highest quality support at scale, from onboarding to offboarding
• Ensuring that the Partnerships Team is constantly assessing partners’ experience with Murmuration, so that we are equipped with the right information to shape our support model and training approach
• Working closely with key team members on scoping out partner needs for onboarding and ongoing training, and support driving that work forward

3. Manage a small portfolio of high stakes partnerships partners by:

• Operating as primary point of contact between Murmuration’s partners throughout their time using the platform
• Continuously building understanding of their partner region to supply contextual knowledge to partner strategy; identifying partner collaboration opportunities
• Diagnosing and troubleshooting technical and non-technical issues quickly
• Developing and informing support plan for each dedicated partner; including support documentation and help resources 

4. Ensure Murmuration’s partners take full advantage of Murmuration’s technology product (m{insights), and are informed on/connected to other services we offer to drive and accomplish their respective organizing and advocacy strategies:

• Learning and mastering Murmuration’s full product and service offering, including:
• Foundational elements of our support like m{insights, m{hq, related third-party tools and data
• More sophisticated support avenues like m{polling, Randomized Control Trials, model score building and recommendations, etc. 

5. Collaborate on and facilitate partner project plans and hold partners accountable to timeline, weekly agendas, and deliverables:

• Managing Murmuration’s campaign planning lifecycle and ensure partners are project planning campaigns with every stage of the campaign lifecycle in mind
• Ensuring partners are consistently using or planning to use our tools to execute their work
• Leading cross-functional pods to ensure timely delivery of programmatic or strategic services to campaign partners
• Identifying additional project-based opportunities, such as coalition building, to collaborate and support partner organizations in sector work
• Ensuring ongoing compliance with m{insights Access Agreement

6. Lead trainings to multiple partner contacts to ensure campaign partners are well equipped to leverage m{insights functionalities to execute their campaigns

• Ensure all partner staff participants are proficiently trained on m{insights functionalities 
• Assign a partner point person who can serve as an internal team trainer when activating larger campaigns (i.e. train-the-trainer model with volunteers)  

7. Collaborate with Data Science and Data teams to provide partners with analytics and data management to execute sophisticated, effective, data-driven campaigns

• Helping partners more fully utilize our analytic tools and supports designed and built by our Data and Data Science teams, which may include connecting partners to internal expertise for strategic support (i.e. Murmuration’s Political Director of External Affairs)
• Helping to ensure that partners receive and appreciate/understand the strategic insights that Murmuration provides - m{report, strategic memos, message collaborative outputs, etc. 
• Actively work to identify opportunities for partners campaigns to benefit from analytic products, including custom model scores, polling, RCTs, and model recommendations

Who You Are:

Passionate about project planning and management: You enjoy breaking down large and complex problems into shared manageable work that drives toward a successful outcome. You have a proven project management approach that you consistently look to improve upon.

A problem solver and communicator: You communicate clearly and at ease with all kinds of people across a diverse range of roles. You are encouraged by problems as an opportunity to improve your process and work hard to find solutions. You are capable of managing information and needs across a large group of diverse people.

Organized and conscientious: You care about the work of your partners and colleagues and want to set them up for success. You are thorough, careful and vigilant; you pay close mind to details and care deeply about getting things right. You bring a service mentality to the people you work with and the projects you work on.

Passionate and curious: You are consistently learning about new ideas, new solutions, and new tools and enjoy applying your learnings to the things you care about in your life. You are passionate about your community and have strong feelings about what you can do to make a positive impact on the lives around you. 

In addition, you have:

• At least one year of management experience in a professional environment
• Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work
• Familiarity with data and the need for data quality and hygiene
• Interest in politics and/or educational policy

It’s a big plus if you also have:

• Past experience with Salesforce and/or political data software (NGP VAN, NationBuilder, PDI)
• Past experience working on electoral, advocacy, or community organizing campaigns in California, Texas, or in similar communities
• Past experience working as a trainer or in an educational classroom setting

Location, Compensation and Benefits

The Senior Partnership Success Manager is a full-time, salaried position with a comprehensive benefits package. It is based anywhere in the U.S., with location preferred in the Western United States. Salary for this position is commensurate with experience.

An Equal-Opportunity Employer with a Commitment to Diversity 

Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.