Senior Principal IT Support Specialist

  • Oregon Youth Authority
  • Woodburn, Oregon
  • Jul 20, 2021
Full time Computer Science Help Desk Information Systems

Job Description


Sr. Principal IT Support Specialist - ISS5 (Relocation Assistance Available!)


OYA Welcomes You To Join Our Team as the next Sr. Principal IT Support Specialist!

OYA's Information Services Department is recruiting for a full-time, permanent Sr. Principal IT Support Specialist to provide support of client/server hardware and software systems and network, and the associated infrastructures required for maximum systems and applications availability.  

This position assists users and answers uncommon questions, which may be referred from other IS staff or require on-site analysis or extensive remote diagnosis and deals with recurring problems or have widespread consequences and implications to the overall system.  These problems require actual system fixes rather than correcting operator errors.  When resolving conflicts, it is essential to prioritize problems and solutions for OYA users.  As the Sr. Principal IT Support Specialist, you will provide software fixes and physically repair hardware and equipment and conduct formal and informal training for assigned infrastructures. 

Your Role as Sr. Principal IT Support Specialist

  • Provides technical support by telephone and on-site to computer users statewide.  
  • Analyzes system performance, error codes, diagnostic messages, and resolves problems or conflicts.  
  • Conducts performance analysis regularly on computers to determine system performance levels and remediation services as needed.
  • Conducts both formal and informal training for users and local system representatives. 
  • Configures client software i.e. Outlook, Exchange, and e-mail access.
  • Performs high level technical support for all OYA offices located throughout the State of Oregon.
  • Typically deals with problems that are recurring or have widespread consequences and those that require actual system fixes rather than eliminating operator errors.
  • Contacts hardware/software vendors for new products and the prime source of information on better utilization of current hardware and software.  
  • Investigates, evaluates and tests information gained from vendor contacts upon request.
  • Writes installation documentation and maintains knowledge library.
  • Resolves intrusion, hacking or virus incidents on user devices.
  • Monitors stability of software, diagnoses, and solves problems.
  • Install, modify, and monitor multiple Local Area Networks (LANs), which evolve continuously, to incorporate changes or enhancements while maintaining the integrity of existing systems. 
  • Coordinates with the State Data Center, business applications, and database administration functions to implement systems that utilize industry best practices to meet agency objectives.
  • Creates detailed system test plans and coordinates and performs in-depth testing, including end-user reviews, for modified and new systems.
  • Builds an implementation plan and creates documentation.
  • Conducts business analysis and research on significant portions of a large system or on a new process within an established business.
  • Participates in tactical planning, considering issues such as conflicts with other projects, system upgrades, operational needs, and implementation timeframes.

Additional Information:

  • Open Until Filled: This recruitment will remain open until filled. Our first application screening is scheduled for June 8, 2021 at 8:30am, but we may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date. We encourage interested applicants not to delay in applying.
  • Location: This position is located at the Central Office in Salem but will occasionally assist and provide backup support to other remote sites within Oregon.
  • Representation: This position is represented by the Service Employees International Union (SEIU/OPEU).


At OYA, diversity, equity, and inclusion are more than just words on a page. To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.

If you are looking to join a team that values individual and cultural differences, with the opportunity to contribute to youth reformation by enriching our workforce with diversity, OYA wants to hear from you!  People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!

Please take a moment to watch this quick video about Oregon Youth Authority, our team and our culture For more information please visit

What's in it for You?
OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan.

Discover more about working in Oregon state government by clicking here.

What You Need To Qualify:

(a) Four (4) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems;


(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
two (2) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems ;


(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.


  • Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).
  • Current certification in CompTIA A+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam).
  • Current certification in CompTIA Network+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam); 
  • Information Technology Infrastructure Library (ITIL) Foundations or pass certification exam within 12 months of hire date (OYA will pay for training and certification exam).

Desired Attributes/Application Scoring Criteria: In addition to your related work experience and education, we will use the attributes below to determine whom to interview. 

  • Knowledge and experience to provide system support in Microsoft desktop operating systems, Active Directory, and other Enterprise Class systems.  This position must have advanced knowledge of supporting systems in a diverse networked environment.
  • Strong background in IT service delivery with a track record of meeting business requirements and SLAs
  • Expert knowledge of Windows 10 and productivity software (MS Office365).
  • Solid understanding of AD, Domains, and inter-connectivity technologies such as TCI/IP and DHCP

How to apply:

Please see link below to take you directly to the State of Oregon job website. Or click here.

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.” The more diverse we are, the better our work will be.

Applicants with a disability may request a reasonable accommodation to participate in the hiring process. For assistance regarding reasonable accommodation or for alternative format please contact OYA Recruitment at 503-373-7301. Oregon Relay Service can be reached by calling 7-1-1.


Systems Analysis - IT, Network and Server Administration


4,701.00 - 7,109.00

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