Donor Care Specialist (LPN, RN, MT, MLT) 1st Shift

  • American Red Cross
  • Charlotte, North Carolina
  • Sep 06, 2021

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

***As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment.****

Join us—Where your Career is a Force for Good!

Job Description:

Bring your nursing skills to a role that plays a direct part in our life-saving mission.

Join the Red Cross Biomed Team!
At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.


Respond to and provide appropriate donor care to blood donors who have suffered an injury or had a reaction during or following a blood donation. Performs MD designee review and final quality evaluation of donor complication cases. Identifies the need to gain control of components from donors with certain complications that could affect recipient safety. May answer questions regarding donor eligibility and customer concerns.

Shift: Tue-Fri ( 10 am-6:30 pm) Sat (8 am-4:30pm)

Will report into an office every day NOT a work from home position


  • Manage donor complications arising from the donation process.

  • Provide appropriate care for donors reporting complications from their donation.

  • Take appropriate and timely product action in response to additional information provided.

  • Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.

  • Communicate directly with donors to ensure proper care and resolution of complications.

  • Ask probing questions to ensure the facts of the case are known and to provide correct care.

  • Manage donor complication cases to resolution and timely closure.

  • Perform medical director/designee review and final quality review for donor complication cases.

  • Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records.

  • Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.

  • Identify and control impacted suspect products resulting from changes.

  • Monitor security to ensure only authorized personnel has access to confidential donor records.

  • Prepare and provide reports regarding donor complication cases as required.

  • Perform all necessary tasks according to procedure and within established time frames.

  • Perform other related duties as necessary to maintain the team workflow. 


  • Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Laboratory Professional (MT or MLT) is required.

  • Minimum one year of related experience in patient care, blood collections, or patient testing is required.

  • Prior blood banking or similar customer service experience preferred.

  • Excellent written and verbal skills and the ability to probe donors to elicit a complete and accurate health history is required.

  • Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services.  Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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