***As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment.****
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The American Red Cross Kentucky Region is looking for a full-time Scheduler for our Wheels Program in Lexington, KY.
This is an hourly paid position and the schedule is Sunday - Wednesday (Sunday 8AM-5PM) and Monday, Tuesday and Wednesday 7AM-5PM. You must have a valid driver's license.
Under general supervision, coordinate and serve as a resource for daily operations of a program or service. Act as a liaison between program or service and its internal and external partners. Provide support, development and/or leadership guidance to all volunteers.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
1: Implement and coordinate the day-to-day functions that support program or service operations.
2: Develop workable program or service implementation plans.
3: Support leadership in coordinating casework activities. Respond to general inquiries. Schedule and coordinates requests for community-based presentations.
4: Participate on small scale projects which require researching issues, information, data collection, and development of recommendations.
5: Support leadership in coordinating educational and outreach programs.
6: Participate in recruitment, orientation and training activities for volunteers.
7: Independently resolve minor problems and issues which may impact program or service delivery or outcomes.
Responsible for providing excellent and quality customer service.
Answer all incoming calls; provide information for current and new passenger inquiries as well as direct caller to other departments/individuals as needed.
Responsible for scheduling customer trips and entering data into the transportation software.
Complete data entry of passenger file information and for specific trip requests, negotiating requested time where necessary or appropriate.
Provide feedback to passengers and proper follow-up as required by schedule changes.
Communicate passenger cancellations in a timely manner to dispatch and other operations personnel.
Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
Communicate effectively with operations staff regarding scheduling or passenger issues.
Ability to handle multiple tasks accurately and effectively.
Ability to work as a team player and helpful to staff, management and peers.
Reliable in attendance.
Other duties as assigned.
Scope: Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contacts are typically within department and occasionally outside of organization.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Education: High School or equivalent required.
Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.
Management Experience: N/A
Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrate attention to detail, accuracy and thoroughness. Prioritize and plan work activities. Able to deal with frequent change, delays, or unexpected events. Maintain confidentiality and work with integrity and ethics. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Ability to work on a team.
Travel: Travel may be required.
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
21 Years of age with a valid Kentucky Driver’s license.
A working knowledge of the Lexington and Fayette County street/road system.
One year of customer service and/or call center experience preferred.
Demonstrate a commitment to providing excellent customer service.
Excellent verbal and written communications skills.
Experience with Routematch or equivalent software preferred.
Ability to handle multiple tasks simultaneously, demonstrates professional phone etiquette, and maintains composure under pressure in a fast paced environment.
Able to work a flexible shift that may include day/night/weekend hours.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Interested in Volunteering?
Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
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