American Red Cross
Washington, District of Columbia
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a dynamic highly skilled and experienced Payment Gateway Integration Specialist to join our Payment gateway support technical integration team. This role is crucial for ensuring seamless integration between payment gateway platforms (PayPal/Braintree, Stripe) and our various internal departments & lines of service, vendors, and applications. If you are skilled in payment gateway technology integration, can drive seamless integrations, provide guidance to stakeholders, contribute to the growth and success of our organization, and meet the qualifications below, we encourage you to apply. Join us in our mission to make a difference in the world. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East Coast hours. (Core work hours are 8:30am – 5:30pm EST.) WHERE YOUR CAREER IS A FORCE FOR GOOD: The Payment Gateway Integration Specialist will serve as the e-commerce Subject Matter Expert (SME) for both business and technical gateway integrations across The American Red Cross, including Red Cross Online (redcross.org), Fundraising, Training Services and any current and future applications utilizing Braintree. This position will also liaise with Braintree for technical issues, monitor trends, and provide technical support to vendors integrating with gateway providers. Key Responsibilities: • Technical Liaison: Act as the primary point of contact for technical inquiries and issues with payment gateways specifically Braintree and Stripe, working closely with their support team to coordinate vendor resources and vendor staff from Braintree. Continuously monitor and track technical issues related to Braintree/Stripe and escalate them as necessary to ensure prompt resolution. • Gateway Integrations: Work closely with internal departments and all current and future Red Cross vendors integrating with Braintree, such as Salesforce, Adobe, donor processing systems, and other systems to ensure successful integrations with Braintree. This includes establishing and maintaining integration standards, issuance and maintenance of API keys, monitoring data flows, facilitating Braintree-related projects and Braintree release management. Understand the impact of system changes across the platform, streamline QA, and establish accountability. Drive initiative delivery from inception to launch with the internal and third-party development teams • New Relic Monitoring and Reporting: Enhance and expand the use of New Relic for monitoring Braintree integrations and generating meaningful reports to optimize performance. This includes active live monitoring; implementing critical alerts; and completing daily, weekly, and long-term trend analysis; etc • Product Roadmap: Collaborate with Braintree and stakeholders to develop and maintain a product roadmap, ensuring alignment with our organization's long-term goals. • Governance Process: Establish and lead a governance process for Braintree changes and upgrades, ensuring that changes are implemented smoothly and do not disrupt operations. • Reporting: Provide comprehensive reports and analytics related to Braintree integration performance, identifying gaps and areas for improvement. • Systems Test Reviews: Review system test plans of Braintree integrations and systems testing to ensure that they are comprehensive and cover all major components to enhance overall performance. • Data Mining: Leverage data analysis skills to understand data and identify opportunities for marketing cross-channel buyers and donors, contributing to our long-term strategic goals. • Access Management and Security: Implement safeguards aligned with permission management and oversee policies for secure access to Braintree. • Convening Stakeholders: Ensure a deep understanding of the impacts of changes across the organization, the flow of data in and out of Braintree, and end-to-end solutions for donor/customer experiences. • Training and Ongoing Communication: Develop a user-wide communication system for improvements and changes, define training requirements for new users, and facilitate onboarding training for new employees. • New Partner (Vendor) Onboarding/MAID Process: Create a checklist of requirements, steps, and processes for onboarding new partners/vendors and ensure compliance with guidelines. Oversee the onboarding of new payment partners through the due diligence process, technical integration, certification, and end-to-end testing Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Bachelor's degree in a related field or equivalent work experience. • Minimum 7 years working in technology • 3+ years working extensively with Braintree/PayPal products, Payments (Credit Card, Banking, Online, Offline) and payment gateways and payment processors (Braintree preferred). • Understanding of Payments Processing Industry • ACH/EFT (Electronic Funds Transfer) and Credit Card Payment Processing/Digital Wallets • PCI DSS (Payment Card Industry Data Security Standards) Requirements and Certification process • Coordinating with development teams and development lifecycles • Working cross functionally to develop technology platform strategy. • Working under tight deadlines and with urgency • Strong technical and analytical skills. • Excellent communication and collaboration abilities. • Project management experience is a plus. • Data analysis and reporting proficiency. • Prior experience working in a non-profit organization is advantageous. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $115K - $135K. We do not offer an annual bonus for this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: We are seeking a dynamic highly skilled and experienced Payment Gateway Integration Specialist to join our Payment gateway support technical integration team. This role is crucial for ensuring seamless integration between payment gateway platforms (PayPal/Braintree, Stripe) and our various internal departments & lines of service, vendors, and applications. If you are skilled in payment gateway technology integration, can drive seamless integrations, provide guidance to stakeholders, contribute to the growth and success of our organization, and meet the qualifications below, we encourage you to apply. Join us in our mission to make a difference in the world. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States working East Coast hours. (Core work hours are 8:30am – 5:30pm EST.) WHERE YOUR CAREER IS A FORCE FOR GOOD: The Payment Gateway Integration Specialist will serve as the e-commerce Subject Matter Expert (SME) for both business and technical gateway integrations across The American Red Cross, including Red Cross Online (redcross.org), Fundraising, Training Services and any current and future applications utilizing Braintree. This position will also liaise with Braintree for technical issues, monitor trends, and provide technical support to vendors integrating with gateway providers. Key Responsibilities: • Technical Liaison: Act as the primary point of contact for technical inquiries and issues with payment gateways specifically Braintree and Stripe, working closely with their support team to coordinate vendor resources and vendor staff from Braintree. Continuously monitor and track technical issues related to Braintree/Stripe and escalate them as necessary to ensure prompt resolution. • Gateway Integrations: Work closely with internal departments and all current and future Red Cross vendors integrating with Braintree, such as Salesforce, Adobe, donor processing systems, and other systems to ensure successful integrations with Braintree. This includes establishing and maintaining integration standards, issuance and maintenance of API keys, monitoring data flows, facilitating Braintree-related projects and Braintree release management. Understand the impact of system changes across the platform, streamline QA, and establish accountability. Drive initiative delivery from inception to launch with the internal and third-party development teams • New Relic Monitoring and Reporting: Enhance and expand the use of New Relic for monitoring Braintree integrations and generating meaningful reports to optimize performance. This includes active live monitoring; implementing critical alerts; and completing daily, weekly, and long-term trend analysis; etc • Product Roadmap: Collaborate with Braintree and stakeholders to develop and maintain a product roadmap, ensuring alignment with our organization's long-term goals. • Governance Process: Establish and lead a governance process for Braintree changes and upgrades, ensuring that changes are implemented smoothly and do not disrupt operations. • Reporting: Provide comprehensive reports and analytics related to Braintree integration performance, identifying gaps and areas for improvement. • Systems Test Reviews: Review system test plans of Braintree integrations and systems testing to ensure that they are comprehensive and cover all major components to enhance overall performance. • Data Mining: Leverage data analysis skills to understand data and identify opportunities for marketing cross-channel buyers and donors, contributing to our long-term strategic goals. • Access Management and Security: Implement safeguards aligned with permission management and oversee policies for secure access to Braintree. • Convening Stakeholders: Ensure a deep understanding of the impacts of changes across the organization, the flow of data in and out of Braintree, and end-to-end solutions for donor/customer experiences. • Training and Ongoing Communication: Develop a user-wide communication system for improvements and changes, define training requirements for new users, and facilitate onboarding training for new employees. • New Partner (Vendor) Onboarding/MAID Process: Create a checklist of requirements, steps, and processes for onboarding new partners/vendors and ensure compliance with guidelines. Oversee the onboarding of new payment partners through the due diligence process, technical integration, certification, and end-to-end testing Scope: people manager that interprets and administers policies, process, and procedures that may affect sections and subordinate units. Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Bachelor's degree in a related field or equivalent work experience. • Minimum 7 years working in technology • 3+ years working extensively with Braintree/PayPal products, Payments (Credit Card, Banking, Online, Offline) and payment gateways and payment processors (Braintree preferred). • Understanding of Payments Processing Industry • ACH/EFT (Electronic Funds Transfer) and Credit Card Payment Processing/Digital Wallets • PCI DSS (Payment Card Industry Data Security Standards) Requirements and Certification process • Coordinating with development teams and development lifecycles • Working cross functionally to develop technology platform strategy. • Working under tight deadlines and with urgency • Strong technical and analytical skills. • Excellent communication and collaboration abilities. • Project management experience is a plus. • Data analysis and reporting proficiency. • Prior experience working in a non-profit organization is advantageous. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++++++++++++ PAY INFORMATION: The starting annual salary range for this position is $115K - $135K. We do not offer an annual bonus for this role. This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with up to 5% Match • Paid Family Leave • Employee Assistance Programs • Disability and Insurance: Short + Long Term • Service Awards and Recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Hawkeye Community College
Job Summary
Do you enjoy sharing your knowledge and expertise in the area of data and reporting? If so, join the Business and Community Education department at Hawkeye Community College and be at the forefront of transforming data into actionable insights that drive strategic decisions.
The Business and Community Education department is looking for a full-time Information and Data Specialist to join our team. In this role, you contribute to maintaining data integrity, conducting audits, and disseminating vital information while playing a pivotal part in our mission to empower individuals and strengthen communities.
We thrive on innovation and collaboration, offering a dynamic workspace where your role contributes to our mission of empowering individuals and strengthening communities. With a focus on enterprise applications and data-driven decision-making, your work will support educational programs and community partnerships, fostering an environment of growth and continuous learning. Be part of a team that is not just a department but a cornerstone of educational and community advancement.
Overall, the Information and Data Specialist position is responsible for the oversight of data integrity and analysis contained by a diverse portfolio of enterprise applications utilized within Business and Community Education. This position also produces program and financial intelligence by querying data repositories and generating reports while devising methods for identifying data patterns and trends in available information sources.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains or updates business intelligence tools, databases, dashboards, enterprise applications, or methods to ensure data accuracy and integrity.
Oversees the accuracy and security of data, through data integrity audits and implementing best practices for data management and compliance.
Disseminates division information regarding tools, data, reports, or metadata enhancements.
Manages the timely flow of business intelligence information internally and externally.
Generates standard or custom reports summarizing business, financial, or economic data for review by internal and external stakeholders.
Creates and maintains a library of model documents, templates, or other reusable knowledge and process assets.
Documents specifications for business intelligence or information technology reports, dashboards, or other outputs.
Provides technical support for existing data systems, reports, dashboards, or other data sharing tools.
Communicates with customers, competitors, suppliers, professional organizations, or others to stay current on industry or business trends.
Analyzes data recognizing pattern trends, relational, and referential integrity to ensure data validation is accurate and meets established standards.
Understand program scope and objectives to contextualize data for projects and reports.
Prioritizes and completes work accurately and meets deadlines
Maintains professional attitude and demeanor at all times.
Triages customer service and data requests.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on-campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Bachelor’s degree in Computer Science, Business Applications, Accounting or a related field and three (3) years of related work experience or a combination of related education, training, and work experience to total seven (7) years.
Experience with enterprise resource planning (ERP) systems and applications, admission management systems, customer relationship management software (CRM) and data analysis software.
Skilled in Microsoft Office Excel as well as other Microsoft Office and Google Suite programs including video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated strong organizational skills with exceptional follow through and attention to detail.
Demonstrated ability to handle confidential/sensitive information with discretion.
Demonstrated ability to follow complex oral and written directions.
Demonstrated ability to prioritize projects and manage resources.
Demonstrated excellent written and verbal communication skills to positively interact with faculty, staff and vendors.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Preferred Qualifications
Experience with Lumens, Lumens Middleware Cloud, Colleague ERP and Salesforce.
Knowledge of accounting rules and regulations including the Iowa Code and Generally Accepted Accounting Principles.
Experience with process mapping and design software such as Scribe, Panopto, Microsoft Visio, etc.
Experience using document management software such as File Director, etc.
Experience with Learning Management Systems (LMS) such as Canvas, WorkHands, Amatrol, NCCER, SACA, etc.
Experience in post-secondary education environment.
Working Conditions
Anticipated schedule is Monday through Friday 8:00am – 4:30pm with flexibility to work occasional night and/or weekend hours.
Work is performed either in or a combination of an office and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be commensurate with the candidate’s education and experience.
The salary/wage range for this position begins at: $58,980
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Describe a situation where you compiled or utilized data to make a strategic decision. How did you ensure the data was accurate and the outcome effective?
How do you prioritize and manage your workload, especially when faced with tight deadlines or competing priorities?
What is your level of comfort with technology and software applications, particularly those related to process mapping, data management and Learning Management Systems (LMS)?
How do you stay updated with the latest industry trends and technologies and how have you applied this knowledge in a profession setting?
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Priority screening is set to begin on Monday, March 4, 2024. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Job Summary
Do you enjoy sharing your knowledge and expertise in the area of data and reporting? If so, join the Business and Community Education department at Hawkeye Community College and be at the forefront of transforming data into actionable insights that drive strategic decisions.
The Business and Community Education department is looking for a full-time Information and Data Specialist to join our team. In this role, you contribute to maintaining data integrity, conducting audits, and disseminating vital information while playing a pivotal part in our mission to empower individuals and strengthen communities.
We thrive on innovation and collaboration, offering a dynamic workspace where your role contributes to our mission of empowering individuals and strengthening communities. With a focus on enterprise applications and data-driven decision-making, your work will support educational programs and community partnerships, fostering an environment of growth and continuous learning. Be part of a team that is not just a department but a cornerstone of educational and community advancement.
Overall, the Information and Data Specialist position is responsible for the oversight of data integrity and analysis contained by a diverse portfolio of enterprise applications utilized within Business and Community Education. This position also produces program and financial intelligence by querying data repositories and generating reports while devising methods for identifying data patterns and trends in available information sources.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Maintains or updates business intelligence tools, databases, dashboards, enterprise applications, or methods to ensure data accuracy and integrity.
Oversees the accuracy and security of data, through data integrity audits and implementing best practices for data management and compliance.
Disseminates division information regarding tools, data, reports, or metadata enhancements.
Manages the timely flow of business intelligence information internally and externally.
Generates standard or custom reports summarizing business, financial, or economic data for review by internal and external stakeholders.
Creates and maintains a library of model documents, templates, or other reusable knowledge and process assets.
Documents specifications for business intelligence or information technology reports, dashboards, or other outputs.
Provides technical support for existing data systems, reports, dashboards, or other data sharing tools.
Communicates with customers, competitors, suppliers, professional organizations, or others to stay current on industry or business trends.
Analyzes data recognizing pattern trends, relational, and referential integrity to ensure data validation is accurate and meets established standards.
Understand program scope and objectives to contextualize data for projects and reports.
Prioritizes and completes work accurately and meets deadlines
Maintains professional attitude and demeanor at all times.
Triages customer service and data requests.
Participates in campus committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on-campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Bachelor’s degree in Computer Science, Business Applications, Accounting or a related field and three (3) years of related work experience or a combination of related education, training, and work experience to total seven (7) years.
Experience with enterprise resource planning (ERP) systems and applications, admission management systems, customer relationship management software (CRM) and data analysis software.
Skilled in Microsoft Office Excel as well as other Microsoft Office and Google Suite programs including video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated strong organizational skills with exceptional follow through and attention to detail.
Demonstrated ability to handle confidential/sensitive information with discretion.
Demonstrated ability to follow complex oral and written directions.
Demonstrated ability to prioritize projects and manage resources.
Demonstrated excellent written and verbal communication skills to positively interact with faculty, staff and vendors.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Preferred Qualifications
Experience with Lumens, Lumens Middleware Cloud, Colleague ERP and Salesforce.
Knowledge of accounting rules and regulations including the Iowa Code and Generally Accepted Accounting Principles.
Experience with process mapping and design software such as Scribe, Panopto, Microsoft Visio, etc.
Experience using document management software such as File Director, etc.
Experience with Learning Management Systems (LMS) such as Canvas, WorkHands, Amatrol, NCCER, SACA, etc.
Experience in post-secondary education environment.
Working Conditions
Anticipated schedule is Monday through Friday 8:00am – 4:30pm with flexibility to work occasional night and/or weekend hours.
Work is performed either in or a combination of an office and/or classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Salary will be commensurate with the candidate’s education and experience.
The salary/wage range for this position begins at: $58,980
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Describe a situation where you compiled or utilized data to make a strategic decision. How did you ensure the data was accurate and the outcome effective?
How do you prioritize and manage your workload, especially when faced with tight deadlines or competing priorities?
What is your level of comfort with technology and software applications, particularly those related to process mapping, data management and Learning Management Systems (LMS)?
How do you stay updated with the latest industry trends and technologies and how have you applied this knowledge in a profession setting?
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Priority screening is set to begin on Monday, March 4, 2024. Completed applications, along with the required materials, received after the priority screening date will be considered at the discretion of the college.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Making Waves Education Foundation
Richmond, CA
Our Vision for the Early Career Program Specialist
Making Waves Foundation is seeking a skilled professional to join their Early Career & Alumni team and assist Wave Makers and recent college graduates with career planning and support. The Early Career Program Specialist will play a crucial role in providing direct support to the department and collaborating with the Wave Makers, Alumni, Coaching team, and the Marketing & Storytelling team to promote career exposure, exploration, and experience. The ultimate goal is to establish a pathway to career opportunities and to strengthen existing partnerships that lead to internships and job opportunities. The Early Career Program Specialist will also be responsible for leading the creation of career development content for Wave Makers and Alumni.
In the initial 6-12 months, a successful candidate will have worked to enhance the career development content and increase participation in career-focused workshops, alumni career panels, and other events. They will have also collaborated with the Senior Manager of Early Career & Alumni to strengthen internal and external partnerships that promote personal and professional growth for the Wave Makers.
Our Commitment to the Early Career Program Specialist
We are proud of the above-market total rewards package to our employees in line with our guiding principles of centering transparency and equity, rewarding expertise and performance, and championing professional wellness. This position is a full-time, exempt role, and will be eligible to receive:
A competitive base salary range of $75,055-$101,545 based on requisite work experience and performance during the interview process. In line with our commitment to equity, fairness, and transparency, we have adopted a no salary negotiation policy.
51 total days off per fiscal year (a combination of company-paid holidays, vacation, sick, and personal time)
100% employer paid medical (Kaiser HMO Platinum), vision, and dental benefits for the full-time staff member and a spouse/domestic partner or dependent child(ren).
Lunch on in-person days (5x a month) and free access to Grubhub+, 3% retirement match, a $750 HRA account to help fund mental health benefits, FSA for medical and childcare expenses, and an annual professional development stipend
A hybrid work environment where staff work from the office on five (5) common days a month with flexibility to work remotely otherwise. We provide a monthly wi-fi reimbursement and a home set-up stipend to set staff up to successfully work remotely.
Responsibilities
The statements below are intended to describe the general nature and scope of work being performed by this position. Other duties may be assigned as needed.
Early Career Student & Alumni Services: Provide career advising to support student internship and job placements. (30%)
Advise students and alumni via one-on-one and/or small groups on complex career cha llenges and individual career development plans including but not limited to administering and interpreting career assessments and goal setting.
Support students with developing career-related skills via resume and cover letter writing, interview prep, internship and job search strategies, etc.
Support Wave-Makers in post-college goals through individual coaching and providing resources for topics including, but not limited to, graduate school admissions and career transitions
Provide support for alumni through presentations, workshops, seminars, group working sessions, and individual coaching
Program Implementation: Compile staff- and student-facing resources and systems to support integrated career programming. (45%)
Coordinate with Sr. Manager Early Career & Alumni to ensure smooth alumni programming (e.g., workshops, alumni panels, alumni survey,)
Coordinate, create, contribute to, and deliver professional development workshops, presentations, and materials for Coaching team
Support student and alumni engagement to inform program design (e.g., plan and prepare agendas for advisory meetings, conduct outreach)
Work collaboratively with Making Waves Foundation and Making Waves Academy staff to ensure Wave-Makers receive excellent services
Collaborate with other staff and departments to ensure students receive comprehensive support services which may include but are not limited to: Career exploration, career readiness, and career experience
Collaborate with Marketing and Storytelling team to develop career and alumni content, event marketing, and contribute to content strategy for social media, websites, newsletters, and other channels.
Support partnership development that leads to career/internship opportunities for Wave Makers (e.g., research, scoping, implementation)
Data Organization & Administration: Implement robust early career and alumni data tracking and collection systems to inform program services. (20%)
Identify and track students who are internship and/or job ready
Develop and organize strategic outreach and communication methods
Input and organize early career/alumni survey data, pre and post event information, etc. into Salesforce
Research and compile full-time, part-time, internship, volunteer and leadership opportunities for our student job portal
Support with the creation and implementation of program-wide surveys and data collection efforts
Additional duties and responsibilities as needed
Learning & Development: Actively Engage in Continuous Improvement and Organization Processes (5%)
Prioritize Professional Growth: Research, schedule, and participate in professional development opportunities in service of their professional growth and impact on the organization
Participate in organization-wide systems, processes, and rituals (e.g., annual and quarterly goal setting, employee engagement surveys, All Hands); commit to providing feedback to improve our work in the future
Qualifications
4+ years of relevant work experience in early career, college success, alumni relations or related field
Bachelor's degree and work authorization required
Experience working directly with college students in both individual and group settings, virtually and in person, peer-to-peer or in a professional setting
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail; ability to prioritize and work independently and address several challenges simultaneously
Strong computer and database skills, experience with Salesforce and Signal Vine a plus
Demonstrated proficiency and/or growth potential in key Skills for Success: Adaptability/Flexibility, Communication, Planning/Organization/Time Management/Prioritization, Problem Solving/Decision Making, Relationship Building, Self-Development, and Service Orientation
Ability to be discreet and maintain confidential information
Ability to work occasional evenings and weekends events
Occasional local travel required under non-pandemic conditions
Skills You’ve Acquired & Values You Hold:
Demonstrated commitment to coaching our students to graduate from college as quickly and with as little debt as possible while equipping them with the skills and experiences needed to be competitive contributors to the global workforce
Experience supporting college and career-related programming, creating student-friendly content for high school and/or college students
Planning and Executing: Able to organize, prioritize, track, and manage workflow. Strong project manager who has strong attention to detail and executes to reach goals. Consistently tracks tasks to meet goals, timelines, and milestones, and effectively follows through on plans.
Culture Values: Relates and aligns with our mission and core values (drive impact, promote equity, build community, do hard things, learn and grow). Committed to diversity, equity, and inclusion
Building Relationships: Develops beneficial internal and external relationships to achieve results. Consistently demonstrates the ability to work effectively with others, including inspiring, challenging, and supporting self and others to be at our best.
About MWF
Making Waves Foundation is an education nonprofit that supports historically underserved and underrepresented students to pursue college and career pathways that set them up for a thriving career, financial independence, and a choice-filled life.
We support Making Waves Academy (MWA), a 5-12 grade public charter school in Richmond, CA. After high school graduation, each of our students (we call them “Wave-Makers”) are invited to join our college success and early career program, where they can receive a need-based scholarship, one-to-one college coaching, and financial literacy training. Each year, we support over 1,200 students in grades 5-12 and over 500 college students on their journeys to and through college. In 2020, Making Waves Foundation launched a new strategic plan to serve more students and families. We will do this by taking the best of what we’ve learned at Making Waves Academy about college access and the best of what we’ve learned at Making Waves Foundation about college success and work to increase the college attendance and graduation rate for low-income students across Contra Costa County and beyond.
Making Waves Foundation is requiring all staff members who work on-site to be fully vaccinated against COVID-19, as defined by the CDC. Accommodations or exceptions can be requested directly to someone on the People & Culture Team for medical or religious reasons.
Making Waves Foundation strives to build a staff that reflects the cultural diversity of the communities that we partner with. Making Waves Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage BIPOC identifying individuals to apply.
Our Vision for the Early Career Program Specialist
Making Waves Foundation is seeking a skilled professional to join their Early Career & Alumni team and assist Wave Makers and recent college graduates with career planning and support. The Early Career Program Specialist will play a crucial role in providing direct support to the department and collaborating with the Wave Makers, Alumni, Coaching team, and the Marketing & Storytelling team to promote career exposure, exploration, and experience. The ultimate goal is to establish a pathway to career opportunities and to strengthen existing partnerships that lead to internships and job opportunities. The Early Career Program Specialist will also be responsible for leading the creation of career development content for Wave Makers and Alumni.
In the initial 6-12 months, a successful candidate will have worked to enhance the career development content and increase participation in career-focused workshops, alumni career panels, and other events. They will have also collaborated with the Senior Manager of Early Career & Alumni to strengthen internal and external partnerships that promote personal and professional growth for the Wave Makers.
Our Commitment to the Early Career Program Specialist
We are proud of the above-market total rewards package to our employees in line with our guiding principles of centering transparency and equity, rewarding expertise and performance, and championing professional wellness. This position is a full-time, exempt role, and will be eligible to receive:
A competitive base salary range of $75,055-$101,545 based on requisite work experience and performance during the interview process. In line with our commitment to equity, fairness, and transparency, we have adopted a no salary negotiation policy.
51 total days off per fiscal year (a combination of company-paid holidays, vacation, sick, and personal time)
100% employer paid medical (Kaiser HMO Platinum), vision, and dental benefits for the full-time staff member and a spouse/domestic partner or dependent child(ren).
Lunch on in-person days (5x a month) and free access to Grubhub+, 3% retirement match, a $750 HRA account to help fund mental health benefits, FSA for medical and childcare expenses, and an annual professional development stipend
A hybrid work environment where staff work from the office on five (5) common days a month with flexibility to work remotely otherwise. We provide a monthly wi-fi reimbursement and a home set-up stipend to set staff up to successfully work remotely.
Responsibilities
The statements below are intended to describe the general nature and scope of work being performed by this position. Other duties may be assigned as needed.
Early Career Student & Alumni Services: Provide career advising to support student internship and job placements. (30%)
Advise students and alumni via one-on-one and/or small groups on complex career cha llenges and individual career development plans including but not limited to administering and interpreting career assessments and goal setting.
Support students with developing career-related skills via resume and cover letter writing, interview prep, internship and job search strategies, etc.
Support Wave-Makers in post-college goals through individual coaching and providing resources for topics including, but not limited to, graduate school admissions and career transitions
Provide support for alumni through presentations, workshops, seminars, group working sessions, and individual coaching
Program Implementation: Compile staff- and student-facing resources and systems to support integrated career programming. (45%)
Coordinate with Sr. Manager Early Career & Alumni to ensure smooth alumni programming (e.g., workshops, alumni panels, alumni survey,)
Coordinate, create, contribute to, and deliver professional development workshops, presentations, and materials for Coaching team
Support student and alumni engagement to inform program design (e.g., plan and prepare agendas for advisory meetings, conduct outreach)
Work collaboratively with Making Waves Foundation and Making Waves Academy staff to ensure Wave-Makers receive excellent services
Collaborate with other staff and departments to ensure students receive comprehensive support services which may include but are not limited to: Career exploration, career readiness, and career experience
Collaborate with Marketing and Storytelling team to develop career and alumni content, event marketing, and contribute to content strategy for social media, websites, newsletters, and other channels.
Support partnership development that leads to career/internship opportunities for Wave Makers (e.g., research, scoping, implementation)
Data Organization & Administration: Implement robust early career and alumni data tracking and collection systems to inform program services. (20%)
Identify and track students who are internship and/or job ready
Develop and organize strategic outreach and communication methods
Input and organize early career/alumni survey data, pre and post event information, etc. into Salesforce
Research and compile full-time, part-time, internship, volunteer and leadership opportunities for our student job portal
Support with the creation and implementation of program-wide surveys and data collection efforts
Additional duties and responsibilities as needed
Learning & Development: Actively Engage in Continuous Improvement and Organization Processes (5%)
Prioritize Professional Growth: Research, schedule, and participate in professional development opportunities in service of their professional growth and impact on the organization
Participate in organization-wide systems, processes, and rituals (e.g., annual and quarterly goal setting, employee engagement surveys, All Hands); commit to providing feedback to improve our work in the future
Qualifications
4+ years of relevant work experience in early career, college success, alumni relations or related field
Bachelor's degree and work authorization required
Experience working directly with college students in both individual and group settings, virtually and in person, peer-to-peer or in a professional setting
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail; ability to prioritize and work independently and address several challenges simultaneously
Strong computer and database skills, experience with Salesforce and Signal Vine a plus
Demonstrated proficiency and/or growth potential in key Skills for Success: Adaptability/Flexibility, Communication, Planning/Organization/Time Management/Prioritization, Problem Solving/Decision Making, Relationship Building, Self-Development, and Service Orientation
Ability to be discreet and maintain confidential information
Ability to work occasional evenings and weekends events
Occasional local travel required under non-pandemic conditions
Skills You’ve Acquired & Values You Hold:
Demonstrated commitment to coaching our students to graduate from college as quickly and with as little debt as possible while equipping them with the skills and experiences needed to be competitive contributors to the global workforce
Experience supporting college and career-related programming, creating student-friendly content for high school and/or college students
Planning and Executing: Able to organize, prioritize, track, and manage workflow. Strong project manager who has strong attention to detail and executes to reach goals. Consistently tracks tasks to meet goals, timelines, and milestones, and effectively follows through on plans.
Culture Values: Relates and aligns with our mission and core values (drive impact, promote equity, build community, do hard things, learn and grow). Committed to diversity, equity, and inclusion
Building Relationships: Develops beneficial internal and external relationships to achieve results. Consistently demonstrates the ability to work effectively with others, including inspiring, challenging, and supporting self and others to be at our best.
About MWF
Making Waves Foundation is an education nonprofit that supports historically underserved and underrepresented students to pursue college and career pathways that set them up for a thriving career, financial independence, and a choice-filled life.
We support Making Waves Academy (MWA), a 5-12 grade public charter school in Richmond, CA. After high school graduation, each of our students (we call them “Wave-Makers”) are invited to join our college success and early career program, where they can receive a need-based scholarship, one-to-one college coaching, and financial literacy training. Each year, we support over 1,200 students in grades 5-12 and over 500 college students on their journeys to and through college. In 2020, Making Waves Foundation launched a new strategic plan to serve more students and families. We will do this by taking the best of what we’ve learned at Making Waves Academy about college access and the best of what we’ve learned at Making Waves Foundation about college success and work to increase the college attendance and graduation rate for low-income students across Contra Costa County and beyond.
Making Waves Foundation is requiring all staff members who work on-site to be fully vaccinated against COVID-19, as defined by the CDC. Accommodations or exceptions can be requested directly to someone on the People & Culture Team for medical or religious reasons.
Making Waves Foundation strives to build a staff that reflects the cultural diversity of the communities that we partner with. Making Waves Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage BIPOC identifying individuals to apply.