Admissions Assistant

  • Harvard University
  • Cambridge, Massachusetts, United States, 02138
  • Sep 23, 2021
Full time Administrative Assistant

Job Description


Harvard University

Admissions Assistant
Harvard Graduate School of Education
55449BR

Job Summary


The Admissions Assistant will serve a critical support role within the Admissions Team for Professional Education (PPE) at the Harvard Graduate School of Education (HGSE), which serves 19,000 professionals in early childhood, K-12, and higher education around the world each year through a diverse portfolio of 100+ professional learning offerings.



Job Code
403033 Staff Assistant III

Job-Specific Responsibilities

Reporting to the PPE Admissions Manager and in collaboration with a team of Admissions Coordinators, the Admissions Assistant will serve as the contact and first line of information and resources for educators interested in or applying to PPE programs. The Admissions Assistant is responsible for providing outstanding customer service to prospective through enrolled participants and supporting the day-to-day work of the Admissions Team, including:


  • Communications and customer service:

    • Developing a broad understanding of the programs offered and audiences served by Professional Education; reviewing material, meeting with colleagues, and attending meetings in order to stay up-to-date for purposes of providing timely, detailed, and helpful information and resources to our constituents

    • Responding to inquiries received via the PPE Admissions telephone line and email address, answering general questions and forwarding and/or coordinating with colleagues as necessary

    • Tracking and triaging all communications, reporting on the volume and nature of inquiries in order to inform the development of content and resources that proactively address common concerns and frequently asked questions and that support the development of processes and systems to efficiently manage inquiries

  • Admissions and enrollment:

    • Oversee the full enrollment process for a portfolio of open enrollment online workshops

    • Assist Admissions Team with various admissions-related communications

    • Assist Admissions Team in checking that applications and enrollment forms are complete; follow up with applicants as needed

    • Provide general support with processes, reports, and communications in the Applicant Tracking System and CRM

  • Data and reporting

    • Compile and share periodic program enrollment reports on a need-basis on behalf of Admissions Coordinators

    • Assist Admissions Team in compiling data for debrief/evaluation meetings after each program ends for purposes of identifying successes and areas for improvement

    • Respond to requests for data from colleagues within PPE and across HGSE and the Harvard community

    • Support the Marketing and Admissions Team's ongoing practices to ensure data accuracy and integrity within its databases and systems

  • Other duties as assigned



Basic Qualifications

  • 2 years related experience in a customer service, admissions, or administrative role. A combination of education and experience may be considered.
  • All interested candidates must submit a cover letter and resume.





Additional Qualifications and Skills

  • BA/BS preferred
  • Excellent oral and written communication skills
  • Prior customer service experience, including phone support
  • Proficient in use of Microsoft Office Suite
  • Works in both collaborative and self-directed situations
  • Proven ability to stay organized and multi-task with shifting priorities and interruptions; demonstrated ability to work effectively under deadline pressure and as part of a team; ability to work collaboratively.
  • Proficient with Microsoft Office suite applications, including Word, Excel, and PowerPoint.
  • Comfort and experience with web-based applications.
  • Experience working with Salesforce a plus.



Additional Information

HGSE is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.

HGSE Human Resources values diversity in all forms, and believes that each employee brings a set of diverse experiences and identities to the workplace that makes us stronger, encourages innovation, and enhances our collective contributions. We continue to develop and support a workforce that reflects the diversity of those we serve; fosters an environment that allows each individual to belong and to bring their best self to work; and creates the conditions that empower employees to contribute their full potential to advancing the work of the school.
We do this by:

• Hiring and retaining staff reflecting the diversity of those we serve;
• Providing employees opportunities to learn, grow, and be challenged;
• Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation;
• Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion;
• Communicating transparently and respectfully; and
• Fostering an inclusive, respectful, and professional work environment

We regret that the Harvard Graduate School of Education does not provide Visa sponsorship.

About the Harvard Graduate School of Education

Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu

Working Conditions

NOTICE: Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's "COVID-19 Vaccine Information" webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.


Job Function
General Administration

Sub Unit
------------

Location
USA - MA - Cambridge

Department
PPE

Time Status
Full-time

Union
55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Identity

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.



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