Senior Operator, National Repeater Control Center (R-2021-09-34)

  • SiriusXM
  • Washington, D.C.
  • Oct 04, 2021
Full time Engineer Engineering

Job Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at http://www.siriusxm.com/careers. 

Position Summary:This position is part of SiriusXM’s National Repeater Control Center (NRC) and is responsible for managing and maintaining the terrestrial repeaters that deliver the exclusive SiriusXM content to our listeners in the U.S. and Canada. 
The incumbent will be responsible for monitoring all repeaters and identifying issues with the equipment or service delivery. The incumbent will be responsible to track open issues and to minimize down time. The role requires troubleshooting coordination and communication with technicians and engineers. 

Duties and Responsibilities:

  • Perform advanced level monitoring and control of the transmitter network utilizing network management systems to include performance management, security management, fault isolation and fault management.
  • Understand and execute standard operating procedures with control ground network equipment, ground-based communications link equipment, transmitter equipment and RF test equipment. This includes transmit power adjustments, anomaly identification, system troubleshooting, restoration procedures and documentation.
  • Ensure timely/accurate documentation and escalation of network trouble tickets.
  • Use SiriusXM's trouble management system to dispatch, document and track repairs and work-in-progress.
  • Ensure that corrective actions and technical solutions are implemented in a timely fashion to restore network performance. This includes reacting to emergencies and making decisions within approved guidelines.
  • Take the lead role in the generation, quality control and distribution of daily reports.
  • Routinely operate Windows operating system and server systems.
  • Assist with the development of op center procedures, participate in tests and simulations, troubleshoot and solve problems, and monitor and verify the entire SiriusXM repeater network.
  • Provide leadership for the activities of the shift. Notify the NRCC Director of Repeater Operations of problems and concerns.
  • Assist in the integration of new repeater equipment into day to day operations and control management.

Supervisory Responsibilities:

  • There are no supervisory responsibilities associated with this job.

Minimum Qualifications:

  • AA Degree in electronics, computer science or related area, military training, or equivalent experience.
  • 5 years-experience in one or more of the following areas: communications network operations, computer network management systems, trouble management systems and transmitter systems maintenance.
  • Experience in RF systems operations, troubleshooting, and anomaly resolution.
  • Familiarity with digital network signal, routing, encoding, encryption, multiplexing, modulation and transmission.
  • Must be able to support a 24-hour/7-day facility; able to work holidays, weekends, and overtime that may include overnight support.

Requirements and General Skills:

  • Good public speaking and communication skills.
  • Interpersonal skills and ability to interact and work with staff at all levels.
  • Excellent written and verbal communication skills, including spelling, grammar, proofreading and editing skills.
  • Ability to project professionalism over the phone and in person.
  • Commitment to "internal client" and customer service principles.
  • Willingness to take initiative and to follow through on projects.
  • Strong organizational skills and attention to details.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
  • This position is classified as an essential worker classification which requires on-site work in the control center.
  • This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.

Technical Skills:

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
  • Experience with a network management system and/or trouble ticketing system.

More details about our company benefits can be found https://jobs.jobvite.com/siriusxm/p/cultureanddiversity!

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Occupations

RF-Wireless Engineering