Specialist, Metadata (R-2021-09-192)

  • SiriusXM
  • Washington, D.C.
  • Oct 04, 2021
Full time Media Quality Assurance QA

Job Description

SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at http://www.siriusxm.com/careers.  

Position Summary: This position will include being the primary administrator of an internal metadata system and serving as the primary support for lineup changes and scheduling. The position will also liaise with various downstream consumers of metadata, and work toward larger system improvements.

Duties and Responsibilities:

  • Serve as operational administrator for internal metadata system
  • Guide the association of daily and evergreen metadata by multiple areas of Programming based on Best Practices guidelines
  • Both external, user facing metadata, as well as internal backend metadata
  • Communicate and troubleshoot issues and questions on metadata with Programming and Product teams
  • Provide recommendations to improvements in Best Practices guidance as well as overall workflow
  • 'Quarterly review of descriptions for relevancy and grammar
  • Update utterances for SXM Alexa app
  • Add tags for new channels and series
  • Frequent review of evergreen tags for relevancy and freshness
  • Summarize improvements and areas of concern for management
  • Train new users on best practices and internal systems
  • Regular review and updating of Best Practices
  • Coordinate with Music Programming to ensure highlighted content is correctly tagged
  • Electronic Programming Scheduling System Support
  • Serve as primary backup for internal scheduling system
  • Confirm that grids are submitted and correctly entered for new content before airtime
  • Daily troubleshooting/QA
  • Revisit and adjust best practices/training docs as needed
  • Channel Change Support
  • Serve as primary backup to channel change lead
  • Support and QA work during overnight call (as needed)
  • Add new tags at channel/show launch
  • Description Matrix
  • Coordinate changes and additions to descriptions tracking document for each lineup change
  • Work with Marketing, Brand and other stakeholders for short-run content descriptions
  • Quarterly review of descriptions for relevancy and grammar
  • Daily QA of mobile app and web player
  • Spot-checks for both functionality and UX issues
  • Liaise with Product team on bug fixes and development timelines

Supervisory Responsibilities:

  • None

Minimum Qualifications:

  • Bachelor’s degree or similar experience
  • 2+ years experience with CMS

Requirements and General Skills:

  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
  • Firm understanding of metadata systems and theories
  • Comfortable in CMS and similar systems
  • Experience identifying and troubleshooting workflow issues
  • Very detail oriented strong understanding of spelling/grammar
  • Ability to work independently and as part of a team
  • Ability to quickly master new computer software/programs
  • Self-motivated and proactive
  • Strong written and verbal communication skills
  • Strong organizational skills.
  • Positive attitude and strong work ethic
  • Must have legal right to work in the U.S.Ability to pay attention to details and be organized.
  • Ability to project professionalism over the phone and in person.
  • Willingness to take initiative and to follow through on projects.
  • Must have legal right to work in the U.S.

Technical Skills:

  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).

More details about our company benefits can be found https://jobs.jobvite.com/siriusxm/p/cultureanddiversity 

Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. 

Occupations

Software Quality Assurance